Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By DIAZELIZABETHX on 7/19/2019 at 4:30 PM. Helped by Cesar Maldonado.

Getting the car rental took no more than 10 minutes. Cesar kept me updated and always answered/returned my calls. Cesar is the best. Definitely will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By SALCIDODG2 on 7/19/2019 at 3:57 PM.

I went in to look at the 2019 Hyundai Elantra looked at it and knew that was the car I wanted, had everything I needed had great service with my sales rep. was very informative and answer any questions i had. He guided us since the beginning till the end, i received a good price for the car and a low apr, I recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the best service!

By MRSNELSON2006 on 7/19/2019 at 12:52 PM.

Downey always provides top notch service to their customers. They do their best to make sure your don't have to wait too long also.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service rider Carlos was great.

By johnrmireles on 7/18/2019 at 2:49 PM. Helped by Carlos.

This serive went off without a hitch. Service rider Carlos was great. I look forward to my service experience with this dealership. I would recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Car support

By lilpaul71 on 7/17/2019 at 8:08 PM.

Very good customer service and helpful with all my car needs. And all car service was done in a timely fashion. The service writer communicated well with me about my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cesar is absolutely wonderful! Thank you!!!

By LYSLAVA on 7/16/2019 at 4:26 PM. Helped by Cesar Maldonado.

Cesar greets you the minute you walk in the door. He explains everything in detail and most importantly, he is professional and you can tell that he truly loves his job! Keep up the good work and I hope this will help get you a nice bonus as you deserve! Thank you, Luisa :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cesar is the best!

By BBONILLA on 7/16/2019 at 4:10 PM. Helped by Cesar Maldonado.

To be quite honest we love getting our car services here all because of Cesar. He is always so helpful and friendly, we feel like part of the family with him. He always greats us by name, even our dog Bandit loves him. He is by far the best service rep here. We are always happy with the service he provides us with. Thank you Cesar for all your hard work, as long as you are here we will continue to be loyal customers.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good service

By oliverajo09 on 7/16/2019 at 5:35 AM. Helped by Cesar Maldonado.

A soon as you get there they great you and always polite. The service is fast and clean. They help you out and have a cool lounge

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from Ceaser

By mrjermouse on 7/16/2019 at 2:56 AM. Helped by Letty , and Jackie excellent and friendly service on the phone.

Thank you for replacing my truck lock your service of excellence was perfect, you even followed up with me and got me into a rental car for the day .... thank you Gerald Ruiz 2018 blue Sonata/ Trunk service replacement

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Dept. great as always

By CLIFF206 on 7/15/2019 at 4:29 PM. Helped by Cesar.

Been coming here since my original dealership changed, and by far the service department has always been on point for me. The facilities are clean and modern looking, the service reps are always informative and do not push any additional services that may be needed but are not critical at the moment.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Replaced Engine!

By Yuujimatsuda on 7/15/2019 at 4:12 PM. Helped by Cesar Maldonado.

Engine froze and recall on ECU covered the engine replacement! Cesar Maldonado was great to work with. Friendly, honest, helpful are a few words to describe his support.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By JENMOLINE07 on 7/13/2019 at 8:44 PM. Helped by Francisco Martinez.

Everyone at Downey Hyundai were excellent. It was my first time purchasing a car on my own and they made the process goes as smooth as can be.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Timely, and Great service overall

By MANWITHASMILE on 7/12/2019 at 4:51 PM. Helped by Raidel, and Cesar.

Always on time, helpful with explaining any questions, and very thorough in my 15,000 tune-up, while waiting in the comfortable fee wi-fi lounge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure

By janelle706 on 7/10/2019 at 1:22 AM. Helped by Cesar Maldonado.

Although I live and work quite a distance from here, I always make sure I go this location. Everyone is so great at customer service! You're notified of the charges before service begins, and everything is done in a timely manner.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Not as good as previous visits

By victor.villalobos.jr on 7/9/2019 at 3:53 PM.

Told longer than usual . Arrival time 8am departure at 12pm . Services finished at 2pm . Felt like a off day things that were needed . Where not available which made the services to be over a hr long delay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By UJUAN692 on 7/9/2019 at 3:53 PM.

Great service, the employees there are great help and they have good character. Rate it a five recommend to alot of people. Love my car!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and very honest

By mister-kiu on 7/9/2019 at 3:30 AM. Helped by Enrique.

Great service as always. When inspecting my vehicle the found a nail on one of the tires, since it was on a side, it couldn’t be fixed and wanted to let me know that if the nail was removed I would have a flat tire and couldn’t be repaired, I opted for getting a new tire, fortunately the nail didn’t go all the way and there was no need of replacing the tire. They are totally honest and that is something I really appreciate, these type of details are the ones that guarantee that I will be a loyal customer for the coming years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Oil change

By VSatele on 7/8/2019 at 5:36 PM. Helped by Cesar.

Had a good experience. Staff was friendly. Came in to get an oil change on a busy day and service was quicker than I expected. Appreciated the car wash/vaccuum too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal, awesome car.

By RADB2588 on 7/7/2019 at 6:18 PM. Helped by Milton Paniagua.

Milton was well aware of all the requirements I needed on my new SUV. He offered me the best car within my budget. Milton and the dealership were straightforward and professional when it came to giving the best deal possible for my trade in and Sante Fe. The whole process was done in a couple of hours and I got to drive off on my new car! Milton even followed up a couple days later to see that everything was going well with my Santa Fe. All in all it was a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience with Great Customer Service

By Yoon on 7/7/2019 at 8:26 AM. Helped by Anthony.

What an amazing experience. I’ve visited different dealerships in past years and the sales person Anthony and manager Moe at Downey Hyundai were the most impressive, best employees I’ve ever met. They are very friendly, helpful, and they really take care of you by offering you the best they can. The process of purchasing a new car couldn’t have been smoother with Anthony’s service and Moe’s expert help with pleasant. I would highly recommend this team for any future Hyundai needs. Thank you, Moe and Anthony!!! :)

I would recommend this dealer.