Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic First-time Leaser Deal

By pmarshall93 on 8/29/2017 at 8:12 PM. Helped by Omar Afifi.

I picked up my Mercedes C300 from Mercedes-Benz DTLA and dealt with Omar Afifi. I came to DTLA motors by chance after I was concerned I was being taken advantage of at a different Mercedes dealer in the city as it was my first time leasing a car. I did some research and Omar helped me find an incredible deal that perfectly fitted my commute requirements, performance desires and fitting into a reasonable insurance price category. What I appreciated most was Omar's transparency. I feared I would have a load of hidden charges sprung on me at final signing but the price remained the same as initially quoted. The speed and efficiency was also fantastic (while also explaining everything thoroughly). I got in touch with Omar on Sunday evening and drove away in a car I really love on incredible terms 24 hours later.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Juan Kim

By Helen on 8/4/2017 at 6:25 PM. Helped by Juan Kim.

Juan Kim is always there for his customers for years and years.. it is easy to make an appointment for maintenance and fixing car. He is kind and hard worker. Juan Kim speaks English, Spanish and Korean. He is a very important crew in DTLA. All my family who have Mercedes trust him very much. DTLA is the only place I trust because of Juan Kim.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!!

By Conner54 on 7/8/2017 at 6:36 AM. Helped by Barry Murphy.

We received excellent service from Barry Murphy. We needed quick service to address an emergency and he went to work immediately. He addressed the issue and got us back on the road in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Abeey on 6/6/2017 at 5:25 AM. Helped by Rafael Gonzalez, Jaz.

Went there at the end of may and Rafael Gonzalez helped me to find the car that I wanted. His boss Jaz offered me a good price too. Very nice dealer, I will recommend them to my friends!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service

By ale1brasil on 5/29/2017 at 10:07 PM. Helped by Jerry Dilanchiyan.

This dealership is the best one and Jerry Dilanchiyan is super professional and on top of his game. I get the best service every time I bring my car in. Thank you so much Jerry D :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, courteous service

By James Lotta on 5/10/2017 at 5:39 PM. Helped by Jerry Dilanchiyan.

Jerry Dilanchiyan always takes great care of me and is knowledgeable and friendly. Terrific customer service and beautiful new facility make it a joy to visit. Jim Lotta

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Staff

By Doris Valenzuela on 5/1/2017 at 11:13 PM. Helped by Frank Philips.

Sales representatives are welcoming and understanding. The services department is phenomenal. I had the opportunity to received services from Frank Philips. He has helped me twice so far and both times have been more than I had expected. The first time it was for a very simple inspection for my B250-e and the second time was to get my bumper fixed. Frank was very patient specially when we both had to deal with my insurance. He answer all of my questions and contributed to how smooth the process was.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Impeccable Service by Mr. Young Kang

By park621 on 4/10/2017 at 6:36 PM. Helped by Young Kang.

I have had many luxury cars, yet one service advisor has actually made an impact - when I was purchasing a new car. Mr. Young Kang of DTLA Merceces Benz - Service provided me with the best service I have ever had - that I actually chose to purchase Mercedes Benz at DTLA, because I knew Mr. Young Kang would provide me with the best service everytime! If you own a Mercedes Benz - you need to get it serviced by Mr. Young Kang.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

very impressed

By theerasak kittisutpun on 3/19/2017 at 8:11 PM. Helped by Jerry Dilanchiyan.

Jerry Dilanchiyan is the best so far since i 've been customer for 7 years, he is always helping and suggest me the helpful information. he is friendly and professionally person. Thank you for everything

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tino Eyvazian has been my service rep for almost 5 years.

By Douglas Fernandes on 3/16/2017 at 7:03 PM. Helped by Tino Eyvazian.

I've been seeing Tino for almost 5 years I believe. I bought my vehicle at Calstar in Glendale but have always gone to DTLA for service. Tino is one of a kind. Always has a positive attitude and is honest. I'll keep coming back and highly recommend him as he is a true pro. Looking forward to watching his career continue to excel at DTLA. Thanks Tino!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jerry Dilanchiyan knows how to deliver ALL STAR service!

By Need for Speed on 3/13/2017 at 8:21 PM. Helped by Jerry Dilanchiyan.

I am always last minute with my service request and of course need my car back-ASAP. Jerry Dilanchiyan always satisfying with any request. IF you own a MB take it to DLA Motors and ask for Jerry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Freddy was terrific. Great service

By Nicholas Orosco on 3/7/2017 at 7:31 PM. Helped by Freddy from service department.

I was grateful for the quick service because I had to get back to work. Everything went well and I'm sure to recommend a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from Michael Jhun

By GK2017 on 3/2/2017 at 5:31 PM. Helped by Michael Jhun.

We were able to pick out the exact GLS model that we wanted and close the deal quickly. Michael Jhun and his team at DTLA Motors made us feel so welcome and answered all of our questions, from explaining how the different features of the car work to the different warranty plans available. We highly recommend Michael and DTLA Motors to anyone looking for excellent, trustworthy service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Stellar Service!

By Millsgirl on 1/20/2017 at 9:19 PM. Helped by Charles Erik Dorsey.

Without exception, I have enjoyed reliable and unwavering excellence from my service representative, Erik Dorsey, and the service team at DTLA Mercedes-Benz. They are efficient, pleasant, and get the job done! Thank you!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Totally Outstanding service from Barry Murphy

By Keitie1961 on 1/11/2017 at 8:16 PM. Helped by N/A.

When I arrived with my vehicle on a flat the guys took to action to try and locate where the cause of air leakage was coming from,unfortunately we couldn't find it so I ask to speak with Barry Murphy about fixing the tire he told me that they did not repair tires but I would have to purchase a tire. I decided to take his advice, Barry got on it right away my vehicle was repaired about thirty minutes.Barry Murphy is an outstanding service consultant.He's very responsive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Annual Service

By JCK on 1/9/2017 at 9:10 PM. Helped by Young Kang.

I have serviced my car at DTLA Mercedes. Always look for Young Kang (service dept.) is 100% satisfied. I am very happy with him. Next service will be with him again. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A "Fantastic" Buying Experience At Downtown LA Motors

By Bob Barboza on 12/21/2016 at 5:37 AM. Helped by Oscar Alvarez, Greg Settles.

I bought my first Mercedes from Oscar Alvarez. He made the entire process just flow and he had the answers to all of my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent and Superior Service

By PR on 12/12/2016 at 11:28 PM. Helped by Barry Murphy.

I've serviced our 5 MBs over 17 years at DTLA Mercedes. Barry Murphy is first class: knowledgeable, responsive, and patient with customers. The staff is professional and courteous. Service is a key part of why we enjoying drive Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

To thank mr. Barry Murphy

By My car on 10/30/2016 at 5:30 AM. Helped by Barry Murphy.

Mr. Barry Mirphy were very helpfull. Also excellent person to do business with. Mr. Barry Murphy treat me with respact from the time I went to his office, untill my car services finished. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Nit on 10/21/2016 at 6:22 PM. Helped by Rafael Gonzalez.

Rafael Gonzalez is great to work with. He communicates well and really take pride in his work. He made the entire experience hassle free. I'd highly recommend Rafael and overall Downtown LA Motors MBZ

I would recommend this dealer.