Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Most honest dealership I have encountered in the LA area

By ktdid LA on 4/17/2019 at 9:11 PM.

I have contacted a few dealerships since I bought my car two years ago and Tino and his people have been very honest with me. I feel like I can trust his recommendations without having to wonder if I am being taken for a ride. They are all so helpful and courteous when I come in. I really appreciate their service and professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Human Resources

By Maryam on 4/17/2019 at 7:24 PM. Helped by Emir and Tony.

Emir and Tony are valuable assets for MBLA. They were both kind and nice. They explained everything in delails. We recommend them with no hesitation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service as usual

By Satisfied Customer! on 4/17/2019 at 6:42 PM.

Yet another excellent experience at Downtown Mercedes-Benz!! The reason is the awesome expertise of Frank Phillips. I know he will always explain everything in detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstsnding customer service

By Papalo79 on 4/17/2019 at 5:15 PM.

I love the customer service experience, I l have not experienced anything like it anywhere else. Juan Kim is an amazing service representative, he always takes extemely good care of my me and my car, truly an amazing customer service skill person. I am so happy coming to this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE!!!

By israel773 on 4/15/2019 at 4:41 PM.

THIS IS MY 5TH CAR WITH MERCEDES BENZ OF LOS ANGELES, I BEING DEALING WITH OMAR AFIFI FOR THE LAST 5 YEARS AND HE IS SO FAR THE BEST SALES MAN I EVER MEET AND I'M 52 YEARS OLD, HIS CUSTOMER SKILLS ARE WAY ABOVE ANYBODY EXPECTATIONS, HE MAKE YOU FEEL SPECIAL AND PAMPERED, THANK YOU OMAR!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated With Respect

By Charlotte L. on 4/15/2019 at 9:58 AM.

I was fully informed so I could make a decision based on facts. I was able to build the car I wanted and not settle on availability.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and kind

By Linajin on 4/12/2019 at 9:31 PM.

Juan Kim is very kind and friendly service adviser I ever met. I went for service without any appointment but Juan Kim did very great job to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By arandiel on 4/12/2019 at 5:45 PM.

Always kind, Franklin Abedin! He is real waling knowledge and responsible for his job! I have been always satisfied with him. One more thing...Clean and fast VIP car wash program in MB DTLA!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an amazing experience shopping for my car

By Hranoush on 4/10/2019 at 10:49 PM.

I had great experience with Arto He was very knowledgeable and helpful He explained me about the entire car and willing to answer to all my questions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

initial visit

By elainez1 on 4/10/2019 at 6:31 AM. Helped by Sharleen Landers.

The service was friendly, efficient and very helpful. It was our first visit to the dealership after our recent purchase of a Mercedes Benz from a private party and ft was an overall a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great Experience

By Jesseh on 4/9/2019 at 5:42 PM. Helped by Sharleen Lander.

I had a a great experience here at this dealership. They helped me to take care of all the issues I had with my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By notnow on 4/9/2019 at 5:42 PM. Helped by Tino Eyvazian.

i always bring my Mercedes to Downtown LA motors. All staff members continue to go above and beyond to make sure all of my needs are met.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Red Sea heart center.

By Guenet123 on 4/8/2019 at 6:16 PM.

I had no appointment for a service, had nails in my tires. Came to Mercedes they helped me with the service and very happy. I would like to thank jerry for fitting me in with his very busy schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service as ususal

By S550 on 4/7/2019 at 4:14 PM. Helped by Eric Dorsey.

Eric Dorsey took great care of my car as he always does. Very seamless check in and check out. My car was ready when he said it would and allowed me to have lunch with friends and get home before traffic started. In and out. Awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good people.

By Mart k on 4/7/2019 at 2:12 PM.

The service crew at Downtown MB are dedicated. Even on a busy Friday. No many how many cars are lined up at the service curb, they get you going in a relaxed and friendly manner, even though they are jamming at full speed. They also have a great coffee and tea machine and cool lounge to hang out in, if it takes 15 minutes to see a service advisor. Compare that with Beverly Hills, where I bought my car but never liked them. The people in my hood, which is only a mile and a half from Downtown, are more friendly and relaxed and cool to hang out with. I love LA!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Welcomng

By Rayandsay on 4/6/2019 at 8:46 PM.

The service that I have received has been nothing but Excellent. Every one there was super friendly. And that's what I like at a dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent experience about buying a car.

By Juneluoo on 4/4/2019 at 9:17 PM. Helped by Eunice S. Eum.

Eunice is a very very very nice person and she is also the best sale I have ever met. If I have any friend wants to buy cars, I would recommend Eunice to them for sure!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Frank's The Man

By Freda on 4/4/2019 at 5:21 PM.

It's always a pleasant experience dealing with Frank Phillips. I know my car will be take care of professionally and he respects my decisions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream come true

By TheHeat001 on 4/4/2019 at 3:41 AM. Helped by Jin Park.

Thank you JIN PARK for great service Very friendly and Kind Made the whole process smooth and comfortable for me Give the man a Raise :))

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best deal and customer experience of the century!

By G-Man on 4/4/2019 at 2:01 AM. Helped by Simon.

My salesman, Arto Khachadour was the best ever! After discussing my unhappiness over the initial pricing with me, he immediately took things into his own hands with Simon and made me the deal of the century. He was not happy until I was happy. You do not find this kind of quality at any other dealership! My user experience far surpassed my expectations!!! This guy returns phone calls and is aware the your appointment, and even confirms the appointment.. Unlike Tesla, who had 2 "no show" appointments and a horrible reputation, DTLA Motors is far superior to anything in the marketplace. From the showroom, lounge and popcorn to the clean bathrooms, they instinctively know how to make a deal and maintain a high customer user experience unlike Beverly Hills Mercedes who can't ever return a phone call!!! Arto Khachadour treated me as a real VIP. I will enjoy my 2019 SL 550 for years to come thanks to his salesmanship.

I would recommend this dealer.