Dealer 2-Year Rating

Overall Rating

1.8 / 5
Customer Service
1.8  
Friendliness
1.8  
Overall Experience
1.8  
Price
1.8  
Quality of Work
1.8  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Salesmanship

By jvilla33 on 7/16/2019 at 12:40 AM. Helped by Manav and Abdul Ferozy.

Reviews are a place where facts, not opinions, are shared. We filed a complaint with the BBB and the Federal Trade Commission over their salesmanship practices.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer beware!!! Huge scammers!!

By Kiwi5494 on 1/5/2019 at 10:31 PM. Helped by Brandy, omar, richard.

Do not buy a car here. They will sell you a car with damage and not disclose it. Paid $60k for a 2018 sequoia only to find out they slammed something in the door attempted to cover it up with whiteout! The door seal was ripped and door frame bent paint was chipped and scratched. They attempted to bend the door frame back themselves and pass it off. They won’t return calls and Toyota USA won’t do anything to force their hand. Will be taking them to small claims court and hope for the best.😒

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dealership has gone downhill

By Mynah on 1/4/2019 at 11:42 PM. Helped by Nick - sales manager, Adul - finance manager, Brandy -finance supervisor.

I bought a Matrix from this dealership 12 years ago and was very pleased with the sales and service. My Matrix started break down and I bought a new Corolla. It has been a nightmare dealing with their staff and I regret purchasing a vehicle from them. They overcharged me $200.00 for the sales price and by coincidence they agreed to give $200 for my Matrix. They verbally required me to hold off paying off the balance of my car loan for 4 months or I would lose the $1000 manufactured rebate. That did not make sense to the Bank that held the loan. They sold me protection plans that I really didn't want and quoted me monthly car payments where the monthly payments were cheaper with the protection plans and more expensive without them. When I asked to get a print of both sales contract the finance person refused to print them out for me and so I walked out. The sales manager was able to persuade me to go back in with the finance person and I ended up purchasing the protection plans. Only after I signed the contract and had a chance to read the contract carefully, I believe the way they where able to get the monthly loan payments down with the contract for the protection plans was by extending the loan period in order to get the contract monthly payments down below the contract price without the protection plans. When I read the restrictions/conditions on the protection plans (having the work done by the originating dealership, getting approvals prior to work being done) it was not going to work for me because the intent was to give the car to my son after he graduated from college and had his driver's license and who does not live in Oakland. The day after I purchased the car and plans I sent Downtown Toyota an email requesting the cancellation of the protection plans. I've gone down twice, sent two certified letters to cancel the protection plans and refund me for overcharging me on the sales price and after two months I have not seen any movement. One of the protection plans I had to go down to have them sign the cancellation form. I go down to have the cancellation form signed and the finance person tells me that he can not sign it and that only the Finance Manage can sign it and I have to come back on Monday to have her sign it since she doesn't work on Saturdays. By coincidence I just happen to see her and she has him sign the form. The finance person also tells me that the refund for of the protection plans and the reimbursement for the overchargment on the sales price has been made to the bank which hold the loan to my car. Unfortuanately he did not realize that I had check with the bank prior to coming into the dearlership and no payment have been made. I checked with the company that issues the second protection plan today and they informed me that the dealership has not canceled the plan yet and only they can cancel the plan. This means until they receive a refund from the protection plan company, I will not receive a reimbursement from the dealership. As I said it's been nearly two months when I made the initial request to cancel the plans. I also notice that the other options for Portfolio Protection plans (Footprint, Lojack System, Cilajet, Invisisheild) that I told Abdul that I did not want and his response was that it was already installed on the car so basically I had no choice to except it. I should read the contract before I signed it, and if I did I would find out that the lojack would be activated and the other were warrants that could be decline. The worst one was the Cilajet that you have to use the Cilajet cleaning product in order to maintain the warranty on the Paint, fabric and Leather Vinyl protection...cost $1995. I do not receive responses from the finance department to my email or phone calls. The finance person accussed me of giving him negative reviews on my last visit to the dealership, which I didn't until now. I had given them ample time to remedy the problem and it still remains unresolved. I will resort to seeing the BBB can assist me in getting my money back. It sadden me to say the sales/finance staff has gone downhill and not worht the aggrevation they put you through. It was closer for me to take my Matrix to the Hayward Toyota Dealership to trade in my car and purchase a new car than to drive all the way to Oakland and purchase a new car from Downtown Oakland Toyota. My comments only reflect the sales department. I have always had good service from the service department and will continue to take my new car for servicing until such time that it declines. I have notice a change of staffing and wonder if staff is moving to One Toyota where there rating is higher.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice dealership with friendly staff

By Dev on 9/5/2018 at 7:54 PM. Helped by sales manager and Finance Director.

Great service and very good staff. They will give great deal. Gives great deal on used cars and maint programs. Go for it. Look for omar and abbey for great deal -Divyanshu

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible sales and worst customer service

By KJ2018 on 8/22/2018 at 6:01 AM. Helped by Chris, sales manager , Brandy in finance.

They sold me multiple addons . Thankfully I managed to cancel most of them . I wanted to cancel LoJack 3 days after the purchase and they won’t cancel , they also sold the most expensive LoJack without giving other options . I asked them to cancel the maintenance contract 3 days after the purchase , the confirmed they did but 20 days later I receive the confirmation of the maintenance contract from Toyota . On calling them they kept giving various stories. Sales manager never called back , very difficulty to speak to anyone . I will never recommend this dealer to any one for purchase for for services.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

incompetent

By emad on 12/20/2016 at 9:01 PM. Helped by kevin, others.

NOT RECOMMENDED , STAY AWAY. worst dealership ever. i bought the car from them CERTIFIED pre-owned 8 months ago, i already bought an extended warranty from a third party through them. my brakes had a weird noise coming from a brake component in the engine compartment; i sent my car there and it took them 21days to GUESS what was the problem (guessing only, they couldn't verify, couldn't confirm); . they want to replace parts that they think it MIGHT be defective; only replacing parts until they hit the actual defective one. they want there money ($3500)by anymean; they will charge the warranty company $3500 if they fixed it correctly; or they will charge ME $3500 if they tried to fix it but they failed. they are not sure where exactly the problem is and want to charge me for fixing it even if they failed to fix!!! what logic is that???!!!! they are incompetent to handle mechanical car problems and they will make the customer the scapegoat?! and to add insult to injury they charged me $191 for a rental car i didn't ask for. i complained to the headquarter, i have proof for everything. i am taking my car somewhere else. NOT RECOMMENDED, STAY AWAY FROM THEM

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I do NOT recommend this service center. They are rude...

By sacredtaboo on 5/9/2012 at 6:43 PM. Helped by Von Seiler.

I do NOT recommend this service center. They are rude hustlers and crooks. I went in for my 45,000mile service and breaks. Got an estimate for $600. A little more than I expected, but I needed it done that day, so I said OK. They called several hours later and informed me that the total cost would be $925. They offered a free rental car for the day and I accepted. We did a 20 second walk around to inspect for scratches/damage to the car. I noted a few on the passengers side and signed off o the vehicle. I drove off with a friend. When we came back they had 3 guys do a detailed inspection of the car and found a tiny, dime-sized chip in the windshield. My friend had noticed it earlier, but had not said anything because we had already driven off and it was so small. I never saw the chip. They want to charge me $976 for parts and $275 for labor. It's a toyota car at a toyota dealership/service center. The price seamed really high and I had not actually put the chip in the windshield. I asked to speak to a manager and he came out and said he was going to turn it into their insurance and I would have to pay for it. I called my insurance and they said they could repair it for $125.34. I will be filing the claim with my insurance to open an investigation. I will be reporting Oakland Downtown Toyota to the business board. I love my car and I liked my old dealer in San Jose but I have just moved to the area. Dealing with these people has made me want to sell my car and disconnect from toyota altogether. Please find another dealer/service provider for your car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

ABSOLUTELY TERRIBLE! CHEATERS OFFERED ONE PRICE OVER THE...

By meandmyself on 12/28/2011 at 2:47 PM. Helped by STEVE JONES and MOHAMED KHAN.

ABSOLUTELY TERRIBLE! CHEATERS OFFERED ONE PRICE OVER THE PHONE AND THEN THE PRICE WAS THOUSANDS OF DOLLARS HIGHER. FINALLY THEY WENT DOWN, BUT AT THE END THEY CHEATED ANYWAY. PLEASE CALL STEVE: 510-931-9798 and MOHAMED 510-547-4436 AND TELL THEM THAT YOU RED THIS REVIEW

I would not recommend this dealer.