Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4.3  
Overall Experience
3.8  
Price
3.7  
Quality of Work
4  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

2.4  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Disappointment again.

By James T. on 9/18/2019 at 7:27 PM. Helped by Don’t know.

Oil change took over 2 hours. I missed a follow up appointment due to them telling me it would only be an hour. Never get a complimentary car wash. This is the third time they did not dry my truck. Left hard water marks all over and had to get re-washed again. Looked worse than before it went in. Again third time. I even asked them to dry, but third time, Shame on me Lesson learned I will never be back!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly timely and pleasant service

By Dig it Dan on 9/12/2019 at 12:16 AM. Helped by Cody.

25k mile service went smoothly within every estimated price and time Fresh hot coffee, cookies and a kids play room Family ready for keeping the kiddos occupied - appreciate that feature

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Sunkissedgolden101 on 8/24/2019 at 3:50 PM. Helped by Cody Noordman.

I have brought my car to Dixon Toyota for 3 years now. They are always nice, helpful and honest. They are competivly priced and I think it's nice that they vacume out your car and wash it for you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By seattle93 on 8/20/2019 at 7:01 PM. Helped by Eddie.

The adviser was very thorough. Technician was knowledgeable. He saved me from having my tire exploded. I am very happy with the service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By Anniep224 on 8/20/2019 at 2:19 PM. Helped by Eddie Fish.

The service was done on time and our service technician was very thorough and pleasant to work with.. We have always had a good experience with Doxon Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Charliedawg on 7/18/2019 at 6:15 PM. Helped by George.

My service adviser , George, was super. He explained everything in detail. I needed more service than originally scheduled. He got everything taken care of...got me a loaner car.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

poor service

By sam on 7/11/2019 at 12:44 AM. Helped by service manager.

The last four times I had them service my car I had to return in about 10 min after leveling the shop because the eng. light came on all four times. cense going to a local shop this has not happen.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Back to hassle free experiences

By #FORCEOFNATURE1973 on 7/10/2019 at 2:20 PM. Helped by Anamaria.

I went through a couple of years where I was getting concerned that the dealership was just going through the motions. After my last couple of visits it is good to be reminded of the care the Doxon Dealership puts into the customer's cares and needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Dealership

By GregH on 7/3/2019 at 7:26 PM. Helped by Kevin Moon and Rob.

Great service and comfortable waiting area. I have used them for years, and they are always great to work with. Loaner cars available. Highly recommend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude Service Manager

By Unknown on 6/12/2019 at 4:44 AM. Helped by George.

Doxon Toyota is the worst place to get your car serviced. We bought our vehicle from them but have had so many problems with the Service Center. Now when we take our car in they are extremely rude and have profiled us. George the Service manager is the worst. He needs to get fired. He is a jerk and was so rude to us because we told him what is staff had done. He tried to cover it up by saying it is wear and tear. His comment "We are not perfect and make mistakes was full of crap". They broke something and refuse to fix it. GEORGE - OWN YOUR MISTAKE and stop trying to cover it up. Burien Toyota is the best. They have really good service and its so worth it. Really don't mind spending money and getting good service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer care

By NaveedN on 6/6/2019 at 4:42 AM. Helped by Ryan.

I am delighted to write my feedback. The entire team of Doxon is amazing and every time I visited for regular service I was taken care fast and received quality service. Ryan and Anna I’d like to thank you cordially for being such genuine people. Will be back soon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By suzebo on 6/5/2019 at 10:57 PM. Helped by Service rep.

I'm always pleased when I bring in my Prius for service. Service rep's are friendly and take the time to inform me of issues and non issues about my car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always feel in good hands

By Carlos on 2/27/2019 at 6:39 AM. Helped by George.

The Service Guy (George) at Doxon went above and beyond for me on my last visit for my water pump replacement. I been coming to Doxon for almost 4 years. All the service folks have always been helpful and honest. I don't mind paying slightly higher prices for guaranteed good reliable service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderfully efficient and consistent!

By KJR on 2/27/2019 at 5:29 AM. Helped by This time, Edward Fish..

I have gotten two cars from Doxon, and will most likely be a customer for life! I wait while my service is done. They have a very nice group of waiting areas, including a quiet room, a TV/fireplace room and a children's play area. Also, beverages and fresh-baked chocolate cookies are waiting for you. I feel that the service I receive is always personal, top-notch, and efficient.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
2   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Change in the way payment is made is convoluted.

By tmteach on 11/20/2018 at 6:25 AM. Helped by Tyler was great checking me in but was off for his birthday on Tuesday..

Take payment at the service desk. I had to hunt down where to pay. Waited ten minutes for receptionist to get off phone with anoter customer. Took over 30 minutes to pick up car. Not real satisfied this time. Always was satisfied before. Installed new carpet but the carpet is not fitting well, drivers side moves around, blocks steps.....

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Service $$$ vs. Customer Service

By Avalon lover on 4/4/2018 at 8:07 PM. Helped by don't recall.

Came in for scheduled oil change, declined a tire rotation for extra charge. At cash out was told that my brakes were still in good condition, but they recommended a tire rotation for extra $. Why wouldn't they rotate the tires while they were off for brake inspection? Had to put money first.

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
5   Quality of Work

Long Long Long Wait times.

By Louiskst on 3/14/2018 at 5:34 AM. Helped by Kevin Moon and others.

Schedule an oil change and expect to wait a couple hours. I like them for regular services as I can drop off my truck and get a loaner car. However for a small services like oil changes where you should just be in an out quickly they never are quick. I always schedule and appointment even so from the time I get there to the time I leave it's never less than 2 hours. Typically it's over an hour before they even take your car back. So from now on my cars are going elsewhere for oil changes and I'll just have them do the big services where waiting isn't an issue.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Needed tires due to a screw in my tire.AMY was VERY helpful.

By JackieR on 2/28/2018 at 2:22 PM. Helped by AMY.

Amy was able to get me in right away and got me a loaner till tires came in the next day and called when the work was completed great service and Amy I really appreciate you.t

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My kind of place.

By Tomfish on 2/6/2018 at 3:39 PM. Helped by Kevin Moon. John, Bill. The employees that have seen me before always say Hi..

I am treated great everytime I stop in at Doxon. I buy parts, get cars serviced and purchase cars here. The people and quality of work are great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent Customer service and service on vehicles.

By Blake on 1/30/2018 at 2:20 PM. Helped by Chris Breider, David Alenick, Kevin Moon, Amiee Seaton, German Ruiz, Hollie Laplante, Jim Fischer.

Over the past 20 years I have purchased many cars and trucks from Doxon Toyota. The interactions with sales reps, and service reps. have always been excellent. Honesty, and sound integrity are the characteristics that permeate the entire staff. Doxon Toyota will always be my dealer of choice. The drive from Woodinville is always worth it.

I would recommend this dealer.