Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.4  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Repeat Problems on New 4runner

By Taber on 8/11/2019 at 9:37 PM. Helped by General Manager.

I purchased a brand new 2019 4runner trd and i hate this vehicle, i have had it into their dealership over 4 times with no resolution. I want my money back so i can go by a new vehicle that I'm not bringing in every month because of poor quality. You have an expectation buying a 4runner that you get quality, not anymore!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior dealership!

By ClassicA5654$ on 4/7/2019 at 8:31 PM. Helped by Krista, Jeff, Sharon & Trevor, amazing team!.

Amazingly friendly dealership, easy to deal with, no pressure! The best experience we’ve ever had, purchasing a vehicle! Excellent service Krista & Jeff and team! If you are looking to buy or trade, I recommend Drayton Valley Toyota!! Amazing service! Andrew & Karen Williams

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and friendly employees

By Scubes on 3/28/2019 at 9:18 PM. Helped by Sarah, Krista, Sharon.

From the moment we walked in to Drayton Valley Toyota we were greated and treated wonderfully we felt no pressure to buy. We were looking for a new Tundra and had looked at other Toyota dealerships in Edmonton. We ended up buying a new truck from Drayton Valley Toyota because of the initial impression of the dealership and it’s wonderful employees , Sarah, Krista and Sharon we very attentive to our needs and Sarah even came in on her day off to help us. We love our new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic sales lady

By Jodi5534 on 3/1/2019 at 8:45 PM. Helped by Sarah.

I bought my van from Sarah amazing staff and great experience I’m very happy I went to Toyota instead of going to Edmonton to look for a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free Sale

By Offroad Guy on 11/26/2018 at 12:03 AM. Helped by Sarah Paris.

I bought an SUV in November 2018 and had a great experience. I received professional service and didn't feel pressured by my product Adviser Sarah. Would buy another vehicle from Drayton Valley Toyota in a heartbeat.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Experience

By jumian on 9/14/2018 at 4:55 PM. Helped by Trevor, Sharon.

I was looking for a vehicle and Trevor went above and beyond to find me what I was looking for in terms of make, model, within my budget and in record time. He is so personable and such a pleasure to work with. Trevor, Sharon, the whole team make you comfortable as soon as you walk in. Quick to get things done so you can drive your new car as soon as possible! My new purchase is immaculate and the service was excellent. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

efficient, accomodating & great service department

By Heather4006 on 4/10/2018 at 8:33 PM. Helped by Damen.

Damen... you rock ! Thank you again for your stalart service! You efficiently accomodated my last minute mini emergency, reviewed my file, & quickly got me back on the road within a reasonable cost. As a past service writer myself, I am impressed with the ease you were to work with! .... You deserve a raise ! 👌

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Experience

By Rayan on 4/16/2018 at 9:38 PM. Helped by Frank.

Very good at Problem Solving your issues. Fast an effective servicing skills. I would definitely recommend going to Drayton Valley Toyota before any of the other companies.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing team! Great Service!

By Michaelebacher on 4/16/2018 at 4:35 PM. Helped by Krista colford.

Got my second vehicle at the Drayton Valley Toyota, I upgraded for a Tundra 4X4 Sport 2018. The truck is amazing and what I needed. I deal with a lot of people in my day to day job and what I believe important is the customer service. Well you won’t find any better at DV Toyota, all their staff is awesome and I would recommend anyone to go there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience highly recommend!!!

By Cupcakeqween on 4/16/2018 at 3:24 PM. Helped by Krista Colford, Jeff Walker, Candice Chalmers..

My husband and I had a great experience purchasing a vehicle here! The sales staff and management went above and beyond to make sure we had a great no pressure experience! Highly recommend to anyone looking to purchase a vehicle. The service department is also super fantastic!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Paris5 on 4/16/2018 at 3:22 PM. Helped by Candice, krista.

Sales staff and managers went above and beyond for the purchase of my new vehicle! From picking out the vehicle I wanted to the test drive to the financing was all amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service department

By srgeiger on 4/15/2018 at 12:17 AM. Helped by Jason Colford.

The Service manager, Jason went above and beyond to help us with our tundra. I Highly recommend DVT to take your vehicle in for service

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

referral means nothing

By Devin on 4/6/2018 at 7:42 PM. Helped by Sarah.

I will not suggest anyone going to this dealership with a referral because they do not value returning customers to this dealership I would suggest check everything before you go in to this dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pretty Dang Amazing!

By G & J on 10/8/2017 at 2:13 PM. Helped by Mike Hook, Jeff Walker, Krista Colford, Sharon Thesen.

What an amazing experience this was. We test drove a couple vehicles including the one we purchased. They even recommended that we take our highlander for an extended test drive for a couple of days to get a good feel for it. The purchase of this new highlander was extremely seamless for us. Although we didn't meet all of the staff, we would like to thank all involed in our deal especially Mike, Jeff, Krista, and Sharon. We will absolutely recommend DV Toyota to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very friendly. I'm 43 and I'll never buy from another dealer

By Blue Toyota on 6/19/2017 at 10:25 PM. Helped by Mike.

Called mike and told him what I wanted. He took 30 mins to liacate one and I was waiting on some paperwork from my insurance company. Or I would have bought it the same day mike found my truck. Anyhow went down there on my motorcycle and loaded it up. Signed the papers and he even rode shotgun to the local DMV. Talk about service. Like I said,,,never everdrive to Edmonton again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Friendly

By Darlene on 6/16/2017 at 1:24 AM. Helped by Mike Hook.

Super friendly yet very professional staff! They go above and beyond to help you without the high pressured sales. Saleman Mike Hook was a huge help in helping me make my decision to buy from them. He was always quick to reply to emails/texts/phone calls. And was extremely patient with me and my many questions. They even followed up with several phones afterwards to be sure I was happy with my purchase. Would not hesitate to purchase from them again in the future and would recommend anyone to give them a visit if you're in the market for a new/used vehicle! Thank you Mike and all the staff at Drayton Toyota for making my purchase be one of the best experiences yet!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By CattD2000 on 6/15/2017 at 9:32 PM. Helped by Shanese Melville.

Shanese Melville is really great. She works hard to find the perfect vehicle for you and your family for the right price. 100% would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Johann on 6/15/2017 at 2:36 AM. Helped by Kimberly.

I made all arrangements for the purchase of my new vehicle as well as the selling of my old vehicle from BC by email and pictures (and trust). I received everything as promised. The staff was very helpful and very friendly. Everything was ready when I arrived at the dealership and the whole transaction went super smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was blown away

By Potts on 6/14/2017 at 4:26 PM. Helped by Shanese Melville.

Was blown away with Shanese's customer service. Very professional and very helpful. I would go back to her any day! Great to see that in a car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By lala107 on 6/13/2017 at 12:13 AM. Helped by Candace.

We live in Fort St. John, BC and were left vehicle-less after an unexpected accident in southern BC. We flew to Calgary to stay with family and found a 4 runner for sale at this dealership. Candace was awesome to deal with, she even answered our messages on the weekend. Since we had no vehicle they even came to get us in Sundre (nearly 2 hours away) to get us there to pick up our new vehicle. They stayed open late while we got our in transit permit in order and made sure we had everything right and ready before we headed on our 6 hours journey home. This was nearly 3 months ago and they are still sending follow ups to make sure we are happy with the vehicle. I would definitely recommend them to anyone and we will be dealing with them for sure on any future purchases.

I would recommend this dealer.