Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Driver’s Way

By JH on 7/15/2018 at 2:31 PM.

We were in need of a quality car without blowing the budget. We had not purchased a vehicle in many years. Chad Donaldson gave us superior customer service. He showed us everything he had in the price range we needed with absolutely no pressure. He let us take our time with the decision and kept us informed throughout the financing process. He stayed late on the day we got the vehicle going over features on the car and clearly explaining all of the paperwork. I would definitely go back to Driver’s Way and work with Chad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Salesperson

By kjd8342 on 7/11/2018 at 8:56 PM.

Chad Donaldson was a great person to work with - he was so pleasant and friendly. He genuinely seemed like he just wanted us to find the right car, not pushy at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

went out of his way to help

By crazytruck007 on 7/10/2018 at 12:23 PM.

We could not ask for a nicer person than Joe Coogan to help us.We got there early, he met us at the car, took us inside . I had pick out a truck that was on the internet that I liked. Joe went over the truck with me .I took it for a test drive, that all it took. We bought the truck. Thanks A lots Joe Royce -Carol

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
2   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Started great but went downhill quick!

By Mwe88 on 7/8/2018 at 10:57 PM.

I usually enjoy the car buying process and had high hopes because they had 3 cars that I loved. I was perfectly fine with their prices (if not I wouldn't have traveled 2 hours to come look) and realized they were close or right at retail on most of their vehicles. I was interested in trading in my vehicle (a 2016 with a retail value of $37,000) they offered me $28,000 and said it was because of the motor it has in it ,the same motor that makes it a more expensive vehicle when purchasing. The vehicle is in excellent condition and I say that because the day prior a dealership offered $33,000 trade in value but unfortunately they didnt have the "perfect" car for me. I understand they are in business to make money but dont come in and tell me that you dont price your vehicles at retail and that you wont be putting my trade out at retail, which is $10,000 more than you offered, when your saleswoman had just said "we are a retail dealership". A better way to go about telling someone their trade in value is "you know we went back and looked and since you are here and want to buy from us we can offer you $30,000" NOT "well the motor that makes your car more expensive is the reason we low balled you and the only reason the other place would even consider giving you $33k is because of rebates. We will lose money in your vehicle. Can we make a deal?" Ummm no thank you.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Pleasant experience

By nurse on 7/7/2018 at 10:41 PM.

Generally do NOT like shopping for cars! Mike Neel was very pleasant and helpful! Would not hesitate to recommend him and Driver's Way to aquaintances.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Simple and pleasant!

By Tattooed on 7/4/2018 at 11:44 AM.

I had an excellent experience! Chad Donaldson was incredibly easy going and patient while I took my fiance shopping for a new car. He was very understanding and attentive to our requirements we both were looking for in a car, and went out of his way to make sure we could look at any and all vehicles he thought we might like. He introduced us to Ryan Hanks, who was to do our appraisal, and Ryan was very friendly, constantly laughing and smiling. They made the entire car shopping "experience" very pleasant and simple. None of the pressure or shadiness that I've experienced at so many other used car dealerships. I would highly recommend anyone looking for an honest, no pressure, friendly car buying experience to go to Drivers Way in Pelham!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Cissell1 on 7/2/2018 at 3:56 PM.

Matt was so helpful to my daughter and me. We traded her vehicle for a Nissan Murano and she loves it! Matt was very friendly and knowledgeable about cars in general. He made the purchasing process easy and was very comfortable to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the best car buying experience ever

By satisfyedcustumer on 6/25/2018 at 10:05 PM. Helped by All employees.

I would give my experience at drivers way six stars if I could ! My Salesman Kirk Sterl[ey the most caring compassionate , and helpful salesman and person I and my wife have ever met ! We both consider him a dear friend ! He,s More like family ! Its a pleasure to go to the Birmingham dealership on route 280 ! everyone there is more like family ! Joe, Ed, Watson, Mike and anyone I may have forgotten are Great !I Haven't even mentioned the car I bought !!! A 2008 Beautiful Candy apple red Mustang GT !!! The car runs ,looks and drives like a brand new car ! No exaggeration ! I Had plenty of time to look it over !kirk wanted me to be perfectly satisfied with my purchase ! This is why I've Purchased so many cars from kirk and Drivers Way ! And Will continue to be a Drivers way customer now and in the future ! Your great people and great cars make buying a vehicle a pleasure ! Sincerley, Phil and Marie Weiner

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Pleasure to work with

By Lee on 6/18/2018 at 5:06 PM.

Chad recently helped my 85 year old mother get out of a larger SUV and look for another vehicle more accommodating to her lifestyle. After looking at several vehicles, she decided on a Subaru Outback that had many safety features and perhaps too much technology for someone that does not have a smartphone. His patience and follow through assured her that she was making a good choice and would be happy with her new purchase. Kudos to Chad!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great time to buy a car

By Amandalee on 6/1/2018 at 1:42 AM.

I was helped by Joe Coogan and I was greatly impressed! I was not expecting to buy and I was dreading the thought of talking to a salesman, but Joe made it a super smooth and pressure free experience. I came home with a 2017 4 runner and I love it! I highly recommend using Joe if you want a quick and honest sales process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bruno was great

By Ademers618 on 5/30/2018 at 12:20 PM.

He really made the process simple and painless. First time buying a car on my own and everything was smooth and easy going. Very happy with the experience.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Teamwork makes the dream work.

By Lemony Fresh on 5/24/2018 at 2:37 PM.

Working with Chad to purchase my car was a great experience. Everything was handled seamlessly and the team work at Driver's Way is obviously one of their strong points. If had not seen Chad bouncing around from sales room to sales room I would not have known he was taking care of other customers. That is how personal the sales process is. Chad took wonderful care of the whole process and kept me informed along the way; he definitely is an asset to the company and I look for him to be very successful there. Thanks again to Chad and the whole team at Driver's Way!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying with Daniel.

By hayesvinson on 5/22/2018 at 1:23 PM.

Daniel was incredibly helpful and walked us through the process quickly and efficiently. We knew what we wanted to look at upon arriving at the dealership, and Daniel wasted no time in helping us with that, as opposed to trying to show us everything on the lot. The experience was my first as far as buying a car and I could not have asked for it to go any better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car purchase ever

By George on 5/21/2018 at 7:22 PM. Helped by Rich Hodges.

Both Chad and Rich made our car buying experience the easiest ever. We particularly enjoyed the low pressure, relaxed way in which they showed us around and answered our questions. We're pleased with our 2017 Tahoe. They only problem is, that it has so many wonderful features, it's taking us a while to figure them all out. Thanks much. George and Nancy

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Very pleased with purchase and salesman

By lucky car buyer on 5/20/2018 at 7:34 PM.

We went to Driver's Way to check out a car. In looking, we spotted the car we ended up buying. The purchasing experience was made more pleasant by our salesman, Brant. We would recommend Driver's Way and Brant Langford to any one. Mimi Lawley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Thor on 5/17/2018 at 12:50 AM.

I was not expecting to be able to purchase the car I drove home in . This is the nicest vehicle I've ever owned. I have bout new cars but nothing like this . Thank you Drivers Way.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New Car

By Happy Customer on 5/15/2018 at 5:28 PM.

Daniel was great to work with! He was in touch before and after the sale and made sure everything went as smoothly as possible. Love my new car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Lovelycar on 5/15/2018 at 2:42 AM.

Chad was very helpful and efficient in helping me purchase my car. I appreciate his great customer service and him acting in a timely fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Linda

By Linda on 5/15/2018 at 12:51 AM.

I purchased a Toyota Tacoma from Chad Donaldson. Great experience in selecting the vehicle. Paperwork went smoothly and I would do business with Drivers Way again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim moore

By Jimmoore7764 on 5/13/2018 at 8:17 PM.

Joe Coogan was very helpful and courteous in assisting me with my search for a Lexus RX350! This is my third car to buy from Joe and he is my “Car man”.

I would recommend this dealer.