Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warm Welcome

By Lmblair on 12/7/2018 at 3:50 AM.

I had the most welcoming and comfortable visit ever. Chad was the best! I was so nervous and my anxiety was through the roof but he helped me calm down a lot and got me the vehicle I wanted. So I just want to thank him again for being patient with me and selling me this beautiful car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Addendum

By Linda on 12/4/2018 at 2:56 PM.

Earlier I reported my unfortunate experience of losing $ I inadvertently left in the car I traded in when I bought a new one. I take some responsibility for having left it - I was just disappointed that the workers at Pelham Drivers Way were not honest enough to turn it in. ( I planned to give them a reward if they turned it in.) Michael, the Mgr of Drivers Way at 280, was quick to respond and graciously offered me some compensations, even though this did not occur at his location. I appreciate his empathy and earnest attempts to compensate me, which I will accept. I will return to Drivers Way, preferably 280 location, and always seek out Tim Shaw for his excellent customer assistance in buying a car, and now also because of the caring of his Mgr., Michael. Great place - buy your next car there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very helpful

By Jg on 11/26/2018 at 11:12 PM.

Chad was very helpful and not pushy like most car buying experiences have been in the past. I would definitely recommend him to anyone I know that is looking to purchase a new/used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly salesman!

By Shannon and Bryan on 11/12/2018 at 5:42 AM.

This is the first time I've bought a vehicle from Driver's Way and I highly recommend them. My husband and I went in with an idea of which SUV I wanted and Chad Donaldson met us at the door and made everything so easy for us. From taking a lot of time with me going through all the choices to finalizing the paperwork. We honestly enjoyed his company and we feel like we have made a new friend. We also watched the beginning of an Alabama game on his computer which my husband appreciated!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Locked down brakes

By mrailslider on 11/8/2018 at 3:12 PM.

The vehicle drivers assisted sadety system had mall functioed minor twice before 14 oct thi man secured me a loner vehicle took the extra time to secure my abilities to travelthe vehicle broke down 1pm on a sunday and he stayed and issued me a loaner car never missed an apponitment was at 6 pm. Thanks to All

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

locked down brakes

By mrailslider on 11/8/2018 at 2:40 PM.

We hada 2018 Nissan Murano- Joe concerned with public and customer safety the second yime had the sales team resolve the deal upon hearing us at the second time we brought the car to his service department.,Bruno Reichert and Terence Corprew took over and resolved the deal on the malfunctioing Murano concerned for our safety and our deal......these men reflect the examples that any customer wants to experience in vehicle tribulations I glad I chose to buy a Veichle from their dealership, mark I beleive was the manager who took the at first late on a sunday afternoon 14 Oct,2014 it stayed with a nossan dealer three weeks same problem sufaced less than aweek after returning to our use We. agreed with the dealer to exchange the vehicles......hats off to Driver's Way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By KimK on 11/6/2018 at 4:22 PM.

Joe made it so easy for us to purchase a car from out of state. He answered all of our questions and represented the car exactly as it turned to be. He had all of the paperwork ready - we test drove the car and were in and out in no time. No hidden surprises or charges. I highly recommend Driver's Way and Joe Coogan.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good people to deal with.

By Grady on 10/25/2018 at 6:12 PM.

I bought a truck from Drivers Way and am very pleased with it. This dealership stands behind their products. We had an issue and they handled it. Cant ask for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Good

By slcar on 10/16/2018 at 2:01 AM.

Chad was helpful and put me in the car I was looking for. He was very easy to work with and helped me with a follow up question as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Saleswoman

By Verngurl4 on 10/9/2018 at 3:31 PM.

Daphanie was an AMAZING saleswoman. The transaction was the easiest I have ever done. She did not pressure us and was really helpful in making the deal happen. I would recommend her anyday. Thanks for making this such an easy transaction. Thanks Daphanie for being so great !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Owner!

By ldemelo on 10/8/2018 at 7:33 PM.

Kirk Sterley worked very hard with us to get us the best deal for the amount of money we had to spend. We needed a good car but could not spend a lot of money. He even brought two vehicles from another lot for us to take a look at. He was very personable yet professional as well. We had a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best in town

By Happy Driver on 9/25/2018 at 11:29 PM.

Excellent service in every respect; highly recommend this dealership. Car was immaculate, reps knowledgeable, made what can be a stressful experience into a positive and productive outcome. Come here FIRST when you need a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!!!!

By Loracbut on 9/25/2018 at 8:36 PM.

Chad was very knowledgeable and pleasant. He was quick to answer any questions or pull up info on other vehicles. Considering we came in to purchase an SUV and came out with an infinity speaks volumes. In no way were we ever pressured one way or the other. I have already told others about our experience. Chad was the BEST!!!

I would recommend this dealer.

Overall Rating

2.5  

3   Customer Service
2   Friendliness
1   Overall Experience
4   Price

Dissapointed

By MsZoe on 9/19/2018 at 2:18 AM.

I saw a vehicle online and went to the dealership so my daughter could test drive it. She loved the car however, there was a few other vehicles we wanted to see before making a final decision. I told the salesman Grant Montgomery that I’d give him a call. This was on a Saturday, on Monday I called him to see if the vehicle was still available and he confirmed that it was. I then told him that I wanted the vehicle and that I was securing my own financing. He advised that he was going to go ahead and try to get it reserved for me and call me back. Waited all day and he never called back so I called him today (Tuesday) and he tells me that the vehicle had been sold. I was very disappointed because he did not do what he said he would. I wouldn’t deal with them again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a used car

By Santa Fe on 9/17/2018 at 10:15 PM.

My salesman was very friendly, knowledgeable and helpful Had the car I wanted. The price was competitive We were in and out in no time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of BMW X5

By Kinneth b on 9/13/2018 at 7:41 PM.

The dealership was very helpful in helping me get a great deal of my vehicle. Joe Coogan was fantastic. He was very professional and knowledgeable about the process. Buying the car was very easy and I'd comeback here again. Thank you all. Kinneth

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle and super salesman!

By Tonya on 8/27/2018 at 2:59 PM.

We had a great experience with Drivers Way. We had found the car online so we knew what we were looking for upon arrival. From the minute we walked thru the door until we left with new car, Chad was spot on. Super personality, great on every aspect! Would highly recommend Chad if you're looking for new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mallory on 8/21/2018 at 1:13 PM.

Purchasing a car with Driver's way is a simple and professional process. Joe did not pressure me into buying. All reports of the car were presented and discussed which made me feel at ease that I selected a safe vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Acura TLX

By ktownsel on 8/20/2018 at 2:33 PM.

My husband had researched and found the car that we were interested in purchasing. Upon arrival at Drivers Way 280, we were greeted promptly by Joe Coogan. After finding our car on the lot, Joe quickly gave us an overview of what he knew on the car and we were able to drive the car ALONE...no pressuring, haggling, or uncomfortable chatter from a salesman. We were able to take the car out and check it out, listen for any rattles, vibrations etc. Joe made our buying experience quick and pleasant. He handled everything from the beginning to the final signature on the paperwork with the utmost professionalism. We would definitely recommend him to anyone looking to purchase a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience Driver's Way Pelham Alabama Brant Lang;

By Lynn, Moody, Al on 8/18/2018 at 1:56 PM.

A wonderful experience and a wonderful salesman, Brant Langford. He was five start in every aspect. Just came in to decide what I wanted and he helped me find the perfect car for my budget and for what I wanted. Will definitely recommend him to anyone.

I would recommend this dealer.