Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4  
Price
4.5  
Quality of Work
4.5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Certified Used Vehicle

By carbuyer on 6/13/2019 at 12:32 AM. Helped by Mike, Mark, JT.

We recently purchased a certified used vehicle from this dealership. We were informed that every certified car undergoes a thorough 165 point check before it hits the lot for sale. Well we must have received the one that only had 162 points checked. Within moments of the purchase we found the switch for the map lights did not work. When I brought the car in to repair the switch the service department performed a free alignment check. Yep it was out of alignment, not by a whole lot but enough that I would have been charged if we had not complained. Well, they didn't have the switch assembly so I made another service appointment for when the new switch would arrive. At that point they would also perform the alignment correction. We had the car for approximately 2 weeks and I noticed the front brakes were making a grinding noise. I heard it earlier but thought the grinding noise may have been caused by oxidation from the car sitting on the lot for a length of time. I asked service to check out the problem, and they did. They found the front brakes were down to .3 mm (almost gone). Well I have to give the dealership a good review because they repaired all of the issues at no charge to me. Given all of these issues I wondered what other surprises my "certified" car would reveal. Its been over a month now and no new surprises (Yaaay!). Our lesson learned: Don't trust any dealership when they say they did a thorough check, take it to your own mechanic, or ask to see the inspection report. Now I don't know if this was just an anomaly or if the dealership's certified program is just an exercise to pencil whip a form. I am happy we found these problems, and the dealership worked with us to correct everything.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Paint

By Jamie783 on 9/13/2018 at 11:48 PM. Helped by David Cates.

We had a major issue with the paint on my husbands 2016 Kia. After some research on our part and dealing with Mr. David Cates, our issues were dealt with and ulimately resolved. That has renewed our faith in the Evansville Kia Dealership and the Kia brand. Thank you for working through this with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jake Hicks at Evansville Kia

By Randall B. Gunter on 2/7/2017 at 11:35 PM. Helped by thanks to Jake Hicks!!! Best Car Guy ever!.

Jake was so patient with me. I didn't know what I was really looking for and went on 3 test drives. Jake was full of knowledge about his product. I asked tons of questions, he answered every one. This was by far the best car buying experience I have ever had! I will forever be a Jake fan! The dealership as a whole made the process seamless and quick. Thank you for that! If anyone needs a new car, I highly recommend Jake at Evansville Kia!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By tedd136 on 10/16/2016 at 12:01 PM. Helped by Chris in sales, Steve in finance.

Chris was professional, courteous and most patient in striving to get me in the car I wanted according to my budget. Best dealership in town!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

RIP OFF

By Claude McConoughey on 6/3/2016 at 5:15 PM. Helped by Kameron Quates.

I purchased a 2015 Prius listed on Car Gurus as a Prius Five (top of the line model) and listed as having premium audio and navigation system. I contacted their internet salesman directly through car gurus and was invited to look at it. What I found when I got home was the car is actually a prius 2 (base Model). I sent an email to Kameron Quates (internet salesman) and within 3 hours the ad was changed. They now disavow any part in the listing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Alex_meyer5 on 1/19/2016 at 7:44 PM. Helped by Mike Simpson.

Overall very friendly and helpful, they genuinely care about their customers. Service staff is timely and professional and everyone I encountered from service desk to cashier greeted me with a smile and made sure I was pleased.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unethical service

By Beatyourface123 on 1/17/2016 at 6:51 AM. Helped by Service manager and employees/the whole cult of low life corrupt empoyees.

Steered clear of this dealership. I took my 2011 in to get a recall done and exactly two weeks later, my transmission goes out, as well as the gear shaft and some bearings. I had to pay a whopping $3,399.92. Not to emotion they are completely incompetent with their diagnosis of what is wrong with vehicles. The incidents range from one visit, I kept hearing this loud noise when I turned the air on. They said it was the belt. Really? When I turn the air on? So I left there and went to Raben tire and their mechanic said t was the air compressor, which it was. And not to mention, they do not do the 360 point inspection as as advertised.....I caught them on a few different occasions. Especially when three things go out all at one time. The owner is a crook and they have very poor and unethical service. It a shame dealerships can't be turned in for things like this. They take advantage of people at their own expense.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Tom on 1/5/2016 at 6:40 PM. Helped by Not sure - JT was primary.

Professional, courteous and did the job well. Great service department. Happy to know this group will be who I work with for my new KIA Soul. Plus everything happened on schedule, so no surprises.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great!!!

By Kiamanforlife on 12/26/2015 at 2:43 PM. Helped by Chad Ferguson, Leroy Bass.

I had bought a 2014 Kia Sportage from another independent dealer I was told everything was good and that it had been in a minor accident but was fixed and under warranty when an airbag light came on I took it to my local dealer Evansville Kia they looked at it and informed me of the fact it had been in a major accident and parts was missing and not covered under warranty they didn't even charge me for looking at it even though they spent over an hour on it and hooking it up to their computer I was very thankful they even offered to trade with me even though my vehicle was in the shape it was since it hadn't even bought the car from them I think that sayes a lot about their service I definitely recommend this place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jllang06 on 12/19/2015 at 6:46 PM. Helped by Leroy.

I was able to get in contact with any personnel easily and quickly to meet my service needs. Everyone was friendly and wanted to make sure I was satisfied with my new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A one service

By Bitsy3 on 12/16/2015 at 1:59 AM. Helped by I wish I know their names but 1 and2 space. I was sick and they were so kind to me..

I came a week early by mistake and they kindly did the service anyway. I was embarressed but they said it was ok. They are working to get my account seperated from another person name Brown but he is Claude Brown and I do not know him. They are always nice to me and I say I just drive it and they take care of it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By luvmyvolvo on 11/26/2015 at 3:17 PM. Helped by Linda.

My car was in for scheduled maintenance and as usual, was completed quicker than I expected. All the staff was friendly! I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car was taken in for a normal oil change and full inspect

By anitac on 11/17/2015 at 7:42 PM. Helped by Linda Moore.

My car was taken care of in a timely fashion with no delays. and expert service. Friendly staff and care was taken with me as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service all around

By Tayalexhansen on 10/21/2015 at 9:15 PM. Helped by Matt Macintosh, and Todd his manager..

I worked with Matt Macintosh! He knew my price range and listened to what I wanted and provided the perfect vehicle for me! I have had my Nissan Rogue for 2 weeks now and absolutely love it! His manager Todd also was awesome during the purchase! They had everything ready for me when I was off work! I was in and out of the dealership in an hour! I would highly recommend the Evansville Kia Mazda Volvo team to anyone who is looking for an automobile at this time!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Friendly!

By Biker Bill on 9/16/2015 at 9:01 PM. Helped by Isiah Reed and business manager..

Friendly staff. Covered options and extended warrantee but low pressure. Picked me up all the way in Bloomington so I could pick up my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome! The perfect salesman and sales associates!

By JLSchultheis on 9/9/2015 at 1:08 AM. Helped by Mr. Bass.

This was a great experience buying our new Volvo here at this dealership! Our salesman was very knowledgeable about Volvo and answered every question asked, with precise answers and information pertaining to our vehicle purchased! We would highly recommend this dealership to anyone who wants a great car buying experience! Perfect!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Complimentary service. Great experience!

By syndarela on 9/8/2015 at 12:26 PM. Helped by JT Rocks!.

I am a HAPPY KIA owner. I purchased my car from Evansville Kia in 2009 and absolutely love it and the people at Kia! The service department is fantastic. Love the way the car rides, feels, drives, etc... I will DEFINITELY return for my next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was done as I had asked when making the appointme

By wbm1225 on 8/29/2015 at 9:04 PM. Helped by I don't remember their names, but they were extremely helpful and kind..

The job was done, everyone was kind in helping me from beginning to end, and I was informed by phone when my car was finished!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class Dealership

By Benny on 8/24/2015 at 9:22 PM. Helped by Don't remember name.

Could not ask for more. Everyone was courteous and helpful. Got the job done quickly, and sat in comfortable surroundings while I was waiting for the service to be completed. Highly recommend the Kia product and this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Dealership allowed 30K checkup a little early, so thankful

By Kelly Campbell on 8/23/2015 at 9:08 PM. Helped by Linda.

I live 2+ hours away and any early services are more thank welcome. After speaking with the manager, Linda said the early service which I was less than 3K away from would be handled expertly. Thanks much Jim Deeg Volvo :) I am one happy Volvo client.

I would recommend this dealer.