Dealer 2-Year Rating

Customer Service
4  
Friendliness
4.1  
Overall Experience
3.9  
Price
4.2  
Quality of Work
4.1  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealorship service experience

By hilarygw on 7/10/2017 at 3:47 PM. Helped by service advisor, and service manager.

This amazing dealorship has restored my faith in service at a dealorship! I live in Potomac MD, and bought my Renegade at a dealorship nearby in Gaithersburg. That was my worst buying and service experience! Dishonest sales, angry, surly service and management. Enough said. I vowed to never deal with dealorship service again. Jiffy lube it was. Then I needed some warrenty work done. I found out about Dullas Jeep. From the first point of contact on the phone, to m service advisor, the service manager, and all of the staff in general, it was an exceptional experience! Prompt, no hassels, no lies, just professional, friendly service. I didn't get any of the standard service advisors sales pitches for needing a radiator flush, tire rotation, steam cleaning. I got great service, all free of charge under warrenty . . . I can't recommend this place enough! So, even though I live 40 miles away, I will always take my Jeep there for service . . . . and when it is time to buy a new car, this is where I will buy it.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Center had me drive out with a dry engine

By Mattrob19 on 7/3/2017 at 5:26 PM. Helped by Diana Chadwick.

I bought a brand new 2017 Jeep Grand Cherokee Laredo at this location back at the end of December and had a terrible experience with their sales team. Typical car salesmen stuff, their "closer" verbally offered me a price to see if I was willing to commit to it and then pulled the price back when it came to putting the numbers on actual paper. Fast forward about 5 months down the line, I brought my car in for it's first service apt at 7500 miles for a basic tire rotation and balance. They had me drive out on a "dry engine" and my car broke down and had to be towed back to them (I only got about 10 minutes outside of the shop before the engine started smoking and I had to get towed out). After I insisted they could have done serious damage to my engine, they offered me an extended warranty to help give me peace of mind about the engine. Things then became very strange when their Service Manager, Diana Chadwick, refused to answers written questions I'd posed to them via email about the warranty. She would only answer my questions over the phone and when I asked why she couldn't put them in writing, she said "that just the way we do business here" and we could get in trouble by answering your questions in writing". I then drove to the dealership to get the answers in person, where Diana was contradicted by her boss who stepped in and created a scene. She had told me I wouldn't be responsible for paying any deductibles against the warranty claims but her boss said I would have to pay the deducbtibles and he was overriding her because he didn't like my attitude towards them. I am now left to seek resolution with Chrylser / Jeep corporate. Whatever happened to customer service and doing the right thing for a customer? I never seen a shadier business practice than refusing to answer questions in writing about the warranty they were offering to "make me go away". They would only answer these questions over the phone. It was such a racket. Moral of the story: Don't even think about doing business with these people. They are lousy human beings and will literally ruin a car you bought there, make you wait weeks for answers to questions, and then make you feel like you are the person in the wrong. This is hands-down, the worst customer service and buying experience I've ever had in my life.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bogus Advertising , no parking

By nickDingo on 6/11/2017 at 2:45 PM.

Dont be fooled by these folks. Do not confuse dealer discount with factory incentives. You get the same factory incentives at any Chrysler dealer it's all about dealer discount. This dealer offers a dealer discount then just about and wipes the discount out with dealer fees. Like backing out the destination charge. They will offer 2000 off but then tell you that new price does not include freight. Then they will charge you a large processing fee, perhaps an advertising fee, a delivery fee, a set up fee. It all depends on the discount offered. So, what they are doing is trying to trick you. Lure you in by msking you think you have a great deal then pile on fees. You can buy a vihicle anyware at MSRP and get the same factory incentives anywhere. Call ahead, email ahead get it in wrighting because that advertised dealer discount is not what your actually getting. This dealership plays dirty... Oh, and good luck finding s parking space at this dealer. Customer parking has inventory parked in those spots. If they cant be respectful enough to give you s place to park safely without crossing thr highway then how do you expect tge rest of the process to go?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used car purchase

By stgmngr210 on 5/29/2017 at 2:16 PM. Helped by Stacie and Fred.

I was in the stressful position of having to quickly replace a car that was totaled in an accident. I had very little time between receiving the check for the total loss vehicle, and having to be out of the rental.....in SIX DAYS. I visited a couple of places, including a used car lot. To say I was at my wits end would be an understatement. I know buying a used car is somewhat of a game. However I had no wiggle room in timeline, or cost. I ended up emailing with the manager Fred, and and laid it all out on the table. Very unorthodox, I know. Well, Fred brought Stacie into the mix. After emailing Saturday, Fred convinced me that he was on-board with the cost. I came to test drive the car Sunday. Not only did it all work out. Fred and Stacie went above and beyond. Remember, this is an extremely busy weekend for car sales. And, they worked with me on a used car...when WAY more money could have been had if they'd have been spending their time on new car sales. I had a convoluted plan of finding a car (teenager, and 4 year old in tow), putting down a deposit, returning for a car during the week after work, leaving the rental at an Enterprise office, walk or Uber to a dealership, complete the deal, and drive home. Nope. I was able to leave a deposit, leave the rental at the dealership for Enterprise to pick up (left the keys with Stacie), moved the stuff from the rental to the new (to us) vehicle...and drove it home the same day! Now all I have to do is drop off a check during the week! And, The manager was 100% true to his word on adhering to my strict budget. Anyone that has navigated replacing a car after an accident knows what an incredibly stressful situation it is. I had literally been in tears for 3 days trying to figure it all out. I cannot thank Stacie and Fred enough. We'll be in my new/used car for about a year, then will be making a BIG upgrade. I feel comfortable making only one stop, to this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Communication is horrible

By EMO on 5/3/2017 at 8:45 PM. Helped by Kristy/Kristen? Tommy Jones.

Well, this was a disappointment. I had a decent experience once before as I needed a quick patch for a tire before a snow storm. I thought I would try it again for service since I've moved and this dealership is a lot closer than my normal one. Nope. I'll drive the distance to my previous one. I had an appointment for 0945. I checked in right around 0930. The check in desk wasn't friendly but wasn't rude either. Just kind of meh. I apologize, I think her name was Kristy/Kristen? After we figured out that I was only going to be there for an oil change and tire rotation (My email had said about an 18 month service reminder so it was on me for not knowing what all I should have had done. I also have a service agreement and everything she suggested was going to cost me. I declined so I could go back to read the agreement as it sounded like some of the work should be included), she asked if I was going to wait for it. I told her I was since it shouldn't be that long and even asked where the lounge area was. She told me around the corner and off I went. Got an email a few minutes later with my check in info....showed I was waiting and it would be around 1115 contact. No worries. Got a text from "Tommy" the service advisor, saying to text him if I needed anything during my visit. Neat. They do have a pretty cool coffee machine in their lounge, so I was good for the moment. At 1230, I texted asking if there was an update. No response. I eventually get a text back at 1345, stating my vehicle should be ready at 1500 or 1530. A vehicle broke down in the bay this morning. I asked him why no one could have come out or texted me since I've been her since 0930. He said he was sorry but that he was told I had dropped it. He did come out in person to say they switched my car to another technician and he could set me up with a loaner. At this point though, I'm not driving in traffic to turn around to come back. He also reiterated that he was told I had dropped off. I clarified that it was clear I was waiting and that I had even asked for directions to the lounge. At almost 1500, the check in employee came back out stating I was done and pointed at the bottom where she attached two $25 gift cards. I gave them back and told her that I would not be returning and would also like to speak to a manager. After about 7 minutes, I decided to go ahead and leave. Which I know isn't a long time but I was done being there. As I was walking about, I told the employee, who was on the phone with someone else so I wasn't trying to be completely rude, that I was leaving. I got in and left. There were several different issues with this. My paperwork says I was waiting and the text I received made me believe that they knew I was there so I'm not sure how the miscommunication happened. When the technician knew there was going to be a long delay in service, a text message or phone call should have happened. They can text in the beginning, why not a text to update? When my car was done, it would have been classy to send the manager out to apologize and acknowledge they'd look into the issue. Even if it's fluff, it still goes a long way. The technician knew I was annoyed. And would it have killed them to run it through the car wash or offer to wash it? I will gladly drive back to my old dealership. I also learned to speak up sooner even though I was trying to give them some space since it was my first time there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership, Amazing staff

By PArisa_A on 4/16/2017 at 3:12 PM. Helped by Spencer Colbert.

I came to this dealership with my mom trying to lease a car. Ended up coming out with a great deal and it was just because of Spencer I ended up going home with two Cherokees. If you are considering to get new car I recommend talking to Spencer and this dealership!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By jayers on 2/24/2017 at 7:18 PM. Helped by Khaled.

Worked with Khaled to find the right car for me. I was hesitant and worried going into the process due to a previous dealership I dealt with but Khaled surpassed my expectations and got me into a car that day. It was a much better experience this time and less painful of a process. I'm loving my 2017 dodge journey!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Khaled goes above and beyond expectations. (16'WRX)

By JKeys on 2/6/2017 at 3:08 AM. Helped by Khaled Yahiaoui.

I was referred to Khaled Yahiaoui by a mutual friend. So I gave the guy a call, told him what I was in the market for and he told me he had exactly what I was looking for and at a great price. All I had to do was show up and test drive, he took care of the the details and explained everything throughout the entire process including any questions I'd had. He also went out of his way to call a few days later and make sure I was still pleased with the new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience for long distance buyer

By Family's car on 1/30/2017 at 8:47 PM. Helped by BJ Bondshu.

Worked with BJ Bondshu through the entire processes. This dealership is 250 miles from us. We found the exact vehicle we had been searching for on the lot at Dulles, and at a price roughly 4K less than a comparable vehicle in our home town. BJ was very professional and great to deal with throughout the process. This is a large financial decision, and you certainly don't want to drive 500miles for a disappointment. Bj gladly answered every question we had and suplied us with all the paperwork we requested. The deal we made via email was the deal we received when we arrived. The final purchase went smooth, and quick. Before we left for our trip home, he showed us all the features and operations of the vehicle; clearly an expert with this product line. If your looking for a down to earth, no pressure, no bs, easy to get along with, straight shooter.... BJ is your guy. Would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of Jeep Renegade Sport - Dulles Mororcars Leesburg

By kmartin84 on 1/20/2017 at 9:49 PM. Helped by Khaled Yahiaoui.

Service was excellent. Was met by sales person immediately upon arrival and was given a test drive in the vehicle I had seen online and wanted to purchase. Recommendation was made with no pressure given to purchase after market parts. The sales person I worked with also was helpful on giving advice questions which helped in my purchase. Would highly recommend Dulles Motorcars in Leesburg VA to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Experience

By CoachMc on 1/14/2017 at 7:05 PM. Helped by Khaled Yahiaoui, Howard Hubbard.

My dad called me up super excited about his experience dealing with Khaled & Howard. I was in the market for another car, and I am so glad I went there. From the moment I walked in the door I felt at ease, at home and comfortable. They made sure my needs were met with price as car. After going through many car options, I finally settled on a Nissan Rogue which fit everything I was looking for! Khaled kept me reassured and literally made a new friend in me by the way he actually took the time to get to know me, my needs and was 100% honest & genuine. Even as I am writing this, I'm still in awe at the authenticity of how he made me feel throughout the entire experience. I will no doubt purchase from him again, because he is the type of salesman that truly cares about his customers satisfaction, and I am satisfied 1000%. Thank you Khaled & Howard!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New JEEP owner

By CarrieB on 1/20/2017 at 3:10 PM. Helped by Khaled! Mike!.

Best car buying experience ever! I've always dread the whole transaction - last time I purchased a car was almost 12 years ago and I didn't want to start looking at buying a car again. Then I met the crew at Dulles - Khaled was my salesman - but it wasn't the typical "sales" experience I knew. Khaled has a great style that worked well for me! He, along with Mike - who filled in some very timely questions as well, are terrific - helpful in answering questions/providing information and quick to follow up. I didn't want to take my business or even look elsewhere. They made it easy to make the decision. Great car, care & price. Give them a try - I'm SO glad I did! LOVIN' my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Khaled salesman

By Eddiegalati on 1/17/2017 at 1:46 AM. Helped by Khaled.

I came to this dealership looking for a vehicle and I was a client of khaled. I'm still currently in the market for this car but I would love to give this man a great review because he really does deserve it. Extremely friendly and helpful and honestly busts his xxx to ensure that I have an exceptional buying experience. I look forward to continuing working with him. Great dealership and even better salesman. Would highly recommend

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

False advetising for online price

By Disgruntled on 1/2/2017 at 3:29 PM. Helped by Angela Battle but the sales manager was the real culprit.

I saw a price online for a 2016 Subaru Forester with a mention that it was certified pre-owned. I contacted the dealership to say I was interested and asked if there were any additional fees or charges aside from the processing fees and was told no. I drove over 100 miles from Richmond on my vacation day with the intention of purchasing this vehicle and trading in my current car. When I arrived, I was also told they used Kelly Blue Book to appraise used cars. I arrived and test drove the Forester, but when we started discussing the price, that was when I found out how incredibly unethical this dealership is. The sales manager arrived with the total price printed out and it included a $2,500 additional charge for the pre-owned certification which was never mentioned anywhere. This is clearly false advertising. When I questioned this charge, the sales manager was rude and borderline belligerent. I also found out that this charge is higher than the cost of an extended warranty offered by Subaru. The offer for my current car was no where close to Kelly Blue Book value. When I questioned the low value, the sales manager rambled on about how much work they need to do to used cars and Kelly Blue Book is just a rough estimate. Needless to say, I left without purchasing the Forrester and immediately drove to Car Max where they appraised my vehicle at 60% more than I was offered at Dulles Motorcars. I bought a 2016 Subaru Forester with all the same features and mileage the next day at a local dealership whose advertised price was the actual price--no bait and switch when I arrived. They gave me the Car Max trade-in value for my current car, transferred my current plates and registered my new car for $29, and their processing fees were $325 less than Dulles. In my opinion, Dulles Motorcars is a very unethical dealership and you should not believe the advertised online prices.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience

By Shawn on 12/29/2016 at 1:49 AM. Helped by Elliott Glover and Newly Appointed Sales Manager Mr Moe Zargarpur.

Worst customer service. Mr Moe Zargarpur ( the newly appointed sales manager)makes up prices of car and changes it when he feels like it. I was working with Mr Elliott at his dealership and after confirming the price on model no J7799 for $43,400 out the door was on my way with my wife to their dealership to buy the car. I live one hour away from the dealership. My wife and I were half way to the dealership when we get a a call from Mr Moe that the price of the car is another thousand dollars. I reminded him that this was unethical and wrong and he basically tried to make up a story that he was talking about a different car. I have the texts with the model # along with the agreed upon price. Mr. Moe basically lied to us and really ruined our day and wasted our time.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Dealer refused to honor deal after agreement in an email!

By Ram1500 on 12/12/2016 at 8:00 PM. Helped by Marques Shoulars and Harpreet Budwal.

I went to Dulles motor cars to look at buying a new Ram 1500. My initial test drive went well and the salesman (marques) was knowledgeable and helpful. I went back to dealership to start talking about the price and we were approximately $1,000 apart. At this point, I had to leave for the day but thought we would be able to work something out to make it happen over the next couple days. That's when everything went downhill fast! After leaving on Friday, Marques and the finance manager (Harpreet) were supposed to call me back later that day with a counter offer. I did not hear anything back until Monday when I received a follow up email asking if I had other questions. I responded by reminding them they were supposed to be getting me a counter offer. They had forgotten and asked me again which price I was looking for and assured me they would get back to me that day. After waiting 2 days without hearing anything, I followed up again directly with the finance manager, Harpreet. He asked me a few question on the options I wanted in a truck but again, did not provide me a counter offer and stopped responding for another 2 days. I followed up again on Friday and finally received a counter offer. The offer was actually a decent price and we were close to an agreement. At this point, Marques and I went back and forth a few times via email and phone and by Saturday morning, we had agreed to a price for the truck. I agreed to come in to the dealership 3 hours later to sign the papers and finalize everything. Then things got even worse! After being unresponsive for most of the previous week, when I arrived at the dealership, they informed me they would not honor the deal we had reached over the phone/email 3 hours before! Marques said he had relieved a yes from the manager that morning but now the GM gave him a big No. As far as I was concerned, I don't care who approved my offer, all I cared about is that the offer was made to me and we agreed on it. If they made a mistake, that is not my problem! The reason for the no was because of the incentives changing between that day and the day the truck would be delivered. I asked Marquess this specific question via email the day before and I have a response in writing from the dealership stating this would not be a problem and I could lock in the incentives that day by putting down a deposit. Despite having the agreement with price and incentive in writing, the dealership refused to honor it. At this point, the manager came over to talk to me. Even when told that we had agreed to a deal and I had it in writing, he said he could not honor it and could only apologize for the incorrect information provided to me! There are a ton of other RAM/Dodge/Chrysler dealerships within a 30 minute drive of this one. I would strongly urge anyone looking to make a purchase to take the extra few minutes to drive to a dealership that will honor what they agree to and put in writing!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Mopar/Chrysler/Dodge/Jeep service department period

By FMedawar on 10/31/2016 at 5:40 PM. Helped by Christy and Mandy (no sure).

Christy and the other young lady that helped me through my ordeal were top notch and handled all my car needs with exceptional service highly recommend them to advise and work on your Mopar vehicle. It is a clean and speedy service bay, loaner car was perfect and the communication was constant from both ladies. I live 1.5 hrs away from this dealership but because of Christy and her team, i will only take my car there from now on while in town at work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience for my new Charger RT Scat Pack

By ScatPackJunkie on 9/27/2016 at 12:47 PM. Helped by BJ - Sales, Gary - Finance.

I would like to thank BJ (sales) for helping me acquire my new Dodge Charger RT Scat Pack. During the process of getting this car, BJ was the first to respond with my inquiries and very quick to respond go forth. He was an absolute pleasure to work with. In fact, after interacting with several other dealers I just felt better about how things went about early on in the process through email/phone that I decided to do business with Dulles Chrysler Jeep Dodge RAM. Anyone who has any concerns, especially muscle car fans, with how their car is taking care of upon delivery, need not worry. This is the one thing that really made me very happy. The day I arrived to take delivery, he stood out front with the key, shook my hand and we just laughed as I stood in awe by my car, which was carefully parked at a corner spot. The finance phase was straight forward and just made the end of the whole experience great overall. I hope the service department reflects this level of service when I take the car in for its first and subsequent service visits. This location is a bit out of the way for me, but so far it's been worth the drive. I even gave BJ's card to a coworker who's looking for Jeep. Thank you Dulles Chrysler Jeep Dodge RAM.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark Kirk and His Corps of Professionals Are the Best

By Eugene Monroe Legg on 6/1/2016 at 1:48 PM. Helped by Mark Kirk.

Every time we have taken any of our cars for service at Dulles Chrysler Jeep Dodge RAM in Leesburg, Mark Kirk and his amazing group of dedicated, educated, cordial professionals have provided superb service above and beyond the norm. This is a group of people who treat their customers as they themselves would want to be treated - and the feeling of family permeates the service center. Beyond the good vibes, though, is unparalleled service: when Mark Kirk's people fix something, it stays fixed! More than once, we have gone to Mark with vehicle problems no one else can solve; every time Dulles Chrysler Jeep Dodge RAM gets to the core of the problem, provides an efficacious solution, and hands us back our car as if nothing had ever been wrong. This group in one word? QUALITY!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Dulles Chrysler Jeep Works For You"

By mmp425 on 5/24/2016 at 3:48 PM. Helped by JC, Becky, Doug.

My daughter recently purchased a 2016 Jeep Cherokee from JC at Dulles Chrysler Jeep Dodge RAM in Leesburg. This was by far the best experience we have had at a car dealer. JC was wonderful to work with and very knowledgeable. I was so impressed with the entire team she worked with that I am now going back to look at a vehicle for myself less than a month later. Although we are not from the area, the trip to Dulles in Leesburg is well worth the travel time. Kudos Dulles Chrysler Jeep Dodge RAM and JC!

I would recommend this dealer.