Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.1  
Price
4  
Quality of Work
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really great. Very tidy

By Monetti jr on 10/20/2017 at 7:39 PM. Helped by Amir hassanshahi.

A nice smooth experience Comfortable surrounding No high pressure sales It was a very nice experience They listened to our needs and met them promptly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Tinabu77 on 10/14/2017 at 3:46 PM. Helped by Amir Hassanshahi.

This dealership worked hard to give me the price I was looking for. Highly recommend. They were honest with their pricing and very friendly to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a Kia Soul

By KCelli on 10/7/2017 at 7:34 PM. Helped by Tyler Davis.

Tyler was very friendly and not pushy at all. It was a much better experience than going to the Hagerstown Kia where they were much more pushy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Snake on 10/3/2017 at 7:23 PM. Helped by Pedram.

I was in the market to buy a new truck. Throughout the buying process the sales rep Pedram was very helpful and took great care in taking care of us

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Do research first

By T - Omar on 7/31/2017 at 12:21 AM.

Once they have the sale they really do not care about you anymore. I would not buy or recommend this dealership to anyone the future.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NEVER BUY HERE

By esoucitraps on 3/8/2017 at 5:16 PM. Helped by The employee I worked with is not listed.

I purchased a brand new car, and it's been nothing but a series of problems since I bought it. Water pump went out 3 weeks after purchase, handle needed replaced, door sealant needed replaced, computer has a glitch they can't fix, backup camera went bad in 6 months, car randomly won't turn on, doesn't kick over to electric when it should. Neither the dealership or Kia are willing to step up and fix it. NEVER WILL I RECOMMEND THIS DEALERSHIP OR KIA AGAIN.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

purchased via email

By Westerner on 1/19/2017 at 3:25 AM. Helped by Edison Van Vlimmeren.

I recently shopped and traveled out of state to find a specific color/option package for a 2017 Kia Soul Plus that my local dealer was unable to locate. I found one at Dulles Motorcars in Leesburg, Virginia and purchased the car via email. Edison Van Vlimmeren was the Product Specialist that I worked with. Edison was knowledgeable and helpful and very responsive to my emails. He was direct about pricing and didn't try to play any games. When I flew out and picked up the Soul, Edison had it prepped and accompanied me on a test drive. He had greased the wheels with the financing department so the payment part of the transaction went quickly. Then he installed my temp tags, paired my phone and showed me the new bells and whistles on my car. Excellent experience and a fun drive home.

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of time

By kihuncha on 11/1/2016 at 12:11 AM.

I called Kia in Leesburg to ask question about the 4 year lease term with my current Kia Optima to see if I could end 10 month earlier and grab a new vehicle. The guy who spoke to me on the phone was Rich and I asked him if I would have to end up paying the termination fee if I were to buy a brand new car there. He kept saying the dealer will take care of it and lot of people have done it before. I told him again that I don't want to waste my time if that's the case and Rich told me not to worry about it and come through. I drove there for 40 mins after work with my wife and I completely wasted 3 hours there for nothing. They charged 3000 dollars and telling me that the dealer will take care of the penalty which is total lie. This is why I told Rich in the beginning that I wouldn't even waste my time going up there. Online price for Kia soul was 12500.. They tried to charge me for 18500... mind I was eligible for veterans discount, school discount and 2000 dollar finance discount. Again.. I stressed about the fact that I wanted to get out of current lease only if there is no termination fee which means the you guys take care of the remaining lease. The vehicle had planty of mileage left and 10 month left til my 4 year lease ends. You obviously knew what I wanted but you insisted to come in while I'm 40 miles away. This is big factor here. Some people we don't have time to waste 3 hours in the dealership. I know you try to take care of me by showing the car and all but you shouldn't even have said the dealer was going to take care of the termination fee. This is typical sales technique therefore I'm leaving you 1 star.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The 13th was a VERY LUCKY day for us - getting our KIA SOUL

By mary & harry on 3/22/2016 at 1:30 AM. Helped by Scott Pfaff and Brittany Hendrickson.

My husband and I were very impressed with our experience at the Dulles KIA dealership this past March 13th 2016. Scotty was a very down-to-earth salesman and we did not feel pressured. The test drive on the KIA SOUL plus was excellent. It was more than I had ever imagined. Scotty and Brittany made the whole experience fun and we feel we got an honest deal. We LOVE our new KIA Soul plus. We are in awe of all of the amenities it came with. The financing was so low and the warranty is amazing ! . Thanks for making it all possible.and for bringing us into the "family". We look forward to many happy years !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By SmithFamily on 11/17/2015 at 3:30 PM. Helped by Bryan Scrafford.

Bryan Scrafford made it very easy to purchase my Kia Forte. They were even able to beat the interest rate that I got from my credit union. I highly recommend Bryan for anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By dmorgan on 11/16/2015 at 3:27 AM. Helped by Bryan Scrafford.

All I wanted was a base Optima with a dark interior, but I couldn't seem to find one at the first couple dealerships I looked at. I found one online at Dulles and Bryan Scrafford made it real easy once I arrived. We located the exact vehicle on the lot quickly and took it out for a spin. Once we got back to the dealership, he even tried to find out if I qualified for a few extra discounts. There wasn't any unnecessary pressure since Bryan and Brittany (the finance manager) were both very straight forward with all the numbers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable experience!

By Happy Kia Owner on 10/27/2015 at 4:48 PM.

My car was old, so it was time to get a new one. I did some research and set my sites on a Kia Sportage. I visited three dealerships. Scot Pfaff was the only sales person who was able to answer all of my questions. He was highly knowledgeable and very professional....not only that but he was funny and made the entire experience a pleasure. Thank you Scot! Love my new Kia!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT OVERALL EXPERIENCE

By Michelle on 9/30/2015 at 7:10 AM. Helped by Howard Hubbard, Chris Hunter.

Dulles Kia really took good care of me. I happened to swing by on a Saturday to test drive a Soul, from the moment I pulled into the lot the staff was accommodating and friendly. I received assistance right away and was directed to my sales associate Eric White, who was awesome. I explained to him that I was only interested in test driving it that day and he did not pressure me at all. We took a stroll to look at the vehicles they had in stock and I picked a color. While I waited for him to grab the keys I was able to grab some food as they were having a BBQ on Saturday. Whoever, thought of that idea is brilliant because it really made the overall experience relaxing and it was nice to meet some of the Dulles team. Plus who doesn't like BBQ!! While I didn't purchase that day I decided to price out some other local dealers to see what my options were and I should have just stuck with Dulles from the start. They clearly explained the costs and my payments and I received an excellent deal with no run around. I couldn't be more happy!! I just want to say thanks to Eric for your patience and quick follow-up to all of my questions . I also want to thank Sales Manager, Howard Hubbard for securing me such a great deal and over in Finance, Chris Hunter for making signing all the paperwork a pleasant experience. You really have an awesome team that works well together and made the car buying experience a good one. Keep up the great work and thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

"NO PRESSURE"

By Bj on 9/21/2015 at 2:04 PM.

Nice experience. This is my 3rd Kia. I bought 2 from previous dealerships and working with Dulles Motorcars was a good experience. No more dealerships for me other than Dulles Motorcars. Eric and Brittany were awesome to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING CUSTOMER SERVICE!

By hiashley24 on 7/17/2015 at 5:48 PM.

I was suckered into buying a 2015 Kia Forte at Don Beyer Kia Falls Church, the sales man had me drive another Kia that was a step up from mine with all the bells and whistles and told me that the car I wanted was the same but the color and interior was different, so I went ahead and signed the lease and came and picked it up the next day.. I was not happy. The engine was a lot smaller and it was 2 wheel drive. When Winter came around, I could barely drive to work in 1" of snow, my car was all over the road. I ended up keeping the car for a year and decided to come into Dulles Motor Cars (Kia) and told Richard that I wanted an AWD SUV but I was afraid I wouldn't get approved because of my negative equity, so he showed me the Kia Sorento and the Kia Sportage and I fell in love with the Sportage. He asked me what was the Top dollar I could pay per month and he will make it happen and he DID! The Finance manager even added a 4 year oil change service and tire rotation package and Gap Insurance and still kept it at the same monthly price! I am BEYOND happy with the service I received. I cant thank Rich enough! This is such an amazing dealership with OUTSTANDING Customer Service. 10/10!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

2015 Optima SXL

By Jms1979 on 7/4/2015 at 1:42 AM.

Compared to other volume dealers in the DMV, I can honestly say that the environment at Dulles Kia is refreshing. I worked with Jen and Gary. Both of them are did everything possible to close the deal. I'm a very satisfied customer. Thank you Dulles Motorcars.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Cooperative and Low-Pressure

By Colin on 6/4/2015 at 4:55 PM.

When looking for a 2015 Kia Sedona SX recently, I wanted to shop around and begin to compare inventory and pricing between dealerships BEFORE spending itme driving around from dealer to dealer gathering preliminary pricing information and getting a baseline for negotiations. When I e-mailed Dulles Kia for information, I quickly received a responsive phone call and e-mail from salesman Jeff Slusser, who gave me really honest, useful information. Although I ended up buying my Kia from another dealership (they just happened to be able to offer me a better price at that time), there's no doubt in my mind that Jeff's approach to sales and his responsiveness to my needs and concerns merit a 5-start rating here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service ever

By Carter1387 on 4/16/2015 at 3:34 PM.

The people in the service are really worked with me to help me stay in my budget. Mandy was very friendly and helpful. The service area was neat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By gerlingden on 4/5/2015 at 12:29 PM.

Quick state inspection and tire rotation. In and out in roughly an hour. Service staff very friendly and waiting area very clean. Would greatly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy Ending

By intelg23 on 2/9/2015 at 10:50 PM. Helped by Richard Bailey.

After traveling a long way to the dealership the employees went above and beyond to get me a price I could live with when an online pricing error (not in my favor) was discovered.

I would recommend this dealer.