Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bunch of scam artists

By Electro85 on 1/23/2019 at 12:25 AM. Helped by Ty Long.

I know this will be the last time we purchase a vehicle from Duncan. We traded for a 2010 Ford F250 Xlt diesel. And it has been nothing but a headache there has been no maintenance done to it as far as fuel filters plus I has to replace the starter, water pjmp, and now I found out it was sold with a blown head gasket. Never again will I go here or recommend to anyone else😡

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Only looking

By Whitt on 10/16/2018 at 10:54 PM. Helped by Dylan Hanks.

It was raining the day we came, but the salesman came out and helped us in every possible way. We left happy and in a new car. Will definitely be coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hot rod Lincoln

By Exectutive 1 on 9/25/2018 at 4:03 PM.

Was an easy transition from my 2016 to a 2018. I'm happy with everything in dealing too driving away in a Lincoln Continental! I like seeing a little more rebate but then again I opted for a 0/60 in financing. As I keep in mind, I like all transportation as long as there are no problems. Well that's a nice thought and a well known secret! Thank you Mr. Duncan for providing service everyone should like and appreciate. Lenny

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Excellent dealership

By Chuck23 on 9/9/2018 at 1:00 AM.

Very thorough about the sales experience. Steve was very knowledgeable and helpful with Mazda 5 and all options offered. Very pleased with all faucets of purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great shopping experience

By betty43 on 9/8/2018 at 12:14 PM. Helped by Shawn Taylor.

I did not go in to buy a car, but had a question about my old fusion, which I bought there in 2007. They must have seen me coming because the very car I wanted was at the door! I talked with Steve Akers about the car. It did not have a navigation system, which was important to me. Steve got the exact car (with navigation system). from another dealer. Had it the next day. Steve was great in his manner, his help, his explanation on using the system and his patience with me in trying to understand the working of the system! He called several days later to follow up. Shawn Taylor was also very helpful in the financing of the car. Very pleasant and easy to work with him. A great experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away, stay away

By Willard,mark1234 on 9/4/2018 at 5:34 PM. Helped by Manager.

I was taken to the cleaners, raked over the hottest of coals on my purchase from this dealership. They passed a work truck off as an LS model which has to many issues to write on this rating. Over 10k upside down. Stay away, stay away. At some point you would think morales would be in play but not when greed has taken over. They are only hurting themselves at the end of the day! Currently I am, but the people involved with the shady deals will be worse off than I am currently. Karma will get them eventually.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Ben on 8/7/2018 at 5:13 PM.

A wonderful experience working with John Myers. Will recommend them moving forward and look forward to the ownership experience with John Myers and David Duncan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Experience

By Tammy on 7/15/2018 at 12:01 PM.

I have to say I am very pleased with how the whole process went when I purchased my new Ford Escape. Peter and Tony were wonderful in helping me get the perfect car for my family! Shawn was also very nice in the financing department. I think they are a nice dealership to be a part of. I'm so glad I chose Duncan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely the BEST car purchase experience we have ever had

By Jerry on 7/15/2018 at 12:41 AM. Helped by Dylan.

We were first drawn to this dealer because of their competitive pricing. Once we went to test drive an Explorer, Dylan, our salesperson, was fantastic. He was knowledgeable, professional, and displayed tremendous customer service. When we made the decision to purchase the vehicle, we were amazed at how easy Duncan made the process for us. We were in and out in less than an hour, driving away in our new car. Hands down the best experience we have ever had with any salesperson and dealer. We will be returning for future purchases due to Duncan's top notch customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best vehicle purchase experience ever!

By VJB on 7/10/2018 at 1:27 AM.

My husband and I could not have had a better experience purchasing a vehicle than we did at Duncan Ford Lincoln. We got a great deal on an awesome vehicle. Any and every vehicle we purchase in the future will most definitely be from Duncan Ford Lincoln. Gerry McCann and Steve Price are the best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great service, realistic and good deals. good veteran price.

By Theautobotto on 6/28/2018 at 4:29 PM. Helped by Dylan hanks.

Quick and straight to the point, as well as quick to compromise. I must say I was impressed by the sort of deals offered by Duncan. while dealerships typically blow the savings they offer out of proportion for the sake of the sale, this dealership felt much more Genuine. saved good money on a brand new 2018 car with a fairly good deal on a trade in. all in all job well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service

By Kevin1974 on 6/24/2018 at 11:39 AM. Helped by Tony Linkous.

Don Dame was an amazing salesman. VERY helpful and just a great person in general. He had helped my wife but a 2018 Ford Focus in April and we are both super happy with our purchases. It was the easiest car purchase I have ever made and am exceptionally happy with my 2018 Ford EcoSport. Thank you as well to Justin Lane for making the paperwork go super easy and understandable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

How car buying should be!

By AnaLee78 on 6/15/2018 at 1:07 PM.

My experience at Duncan was everything you would hope for when buying a new car. From the friendliness, to the cleanliness, they outshine any other dealer in SW Virginia. Period!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experience

By tinman10 on 6/13/2018 at 11:23 AM. Helped by Scott Greear.

Just bought a new truck from Duncan Ford. Scott Greear was the salesperson. He was great. No pressure to buy and very friendly. Would recommend Duncan to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dynamic Service

By Fordlovers on 6/5/2018 at 9:22 AM.

We went to Duncan Ford to consider buying a low mileage used vehicle & received such a great deal, we bought a new 2018 Ford Taurus. Both Don & Justin were great and made the buying process easy. We love our new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place!

By James2018 on 5/10/2018 at 10:53 AM. Helped by Scott Greer.

Guy and Scott were great Sales reps! They really make you feel at ease and make the car buying experience a breeze. We are so happy we bought a car at Duncan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly Exceptional

By J.L.Warf on 5/8/2018 at 9:09 PM. Helped by Kristie & Derrick Lang, Tony Linkous.

Duncan Ford is second to none for professional service and an exceptional buying experience. I just purchased Fords top of the line Super Duty F-450 Limited and could not be happier with every aspect of the deal. I special ordered the truck after talking with the very knowledgeable staff about every option of the build. Not only was the purchase a great deal, the truck was ordered over a handshake. That is what separates Duncan Ford from all the rest. When they say "Welcome to the Duncan family" they mean just that. I have traded with Duncan Ford for many years, as well as received excellent service and maintenance, and I am honored to be "part of the family" Jeffrey L. Warf Radford, VA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Wayne on 5/4/2018 at 9:15 PM.

This was the best experience I have ever had in my life trading vehicles. Guy was an awesome salesman to work with. Very knowledgeable of the Ford F-250 we purchased. Very helpful fulfilling our needs. Was a delight and a pleasure to work with. He has won us over as customers. I will recommend anyone in the market for a vehicle to pay him a visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Duncan!

By alderman7712 on 4/24/2018 at 1:14 PM. Helped by Derrick and Kristy Lang.

My experience at Duncan was nothing short of amazing. The courteous professionalism of the staff was my favorite part other than getting my first brand new car of my life. I did not expect for them to work out this deal for me actually had little to no expectations but they performed a miracle! This was my second purchase from Duncan and it won’t be my last!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Josh2018 on 4/15/2018 at 5:48 PM. Helped by Scott Greear.

An amazing group of people, you are treated Outstanding and with upmost respect my salesman Scott Greear was phenomenal, he was quick and on point with everything.The most painless and convenient car sale I have ever done hinghly recommend this dealer would give 10 stars if I could. The loan manager not sure his name went above and beyond to get the car and payment we wanted. Had dealt with Shelor up to this point, needless to say I am a Duncan customer from here on out.

I would recommend this dealer.