Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Crosby on 12/10/2017 at 6:58 PM.

Friendly, didn’t pressure for a sale, very helpful, answered all questions was patient, didn’t feel rushed, clean facilities, loved getting a full tank of gas and a clean car. I would definitely buy here again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive experience

By J Rogers on 11/29/2017 at 12:38 PM.

My recent purchase of a Honda CR-V EX was a very positive experience. The process was efficient, and the sales staff was well informed. I highly recommend Hokie Honda as a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Caring & Thorough

By Newhokie on 11/19/2017 at 1:25 PM. Helped by Joe.

Joe was very thorough and attentive. He handled everything efficiently. Loved the free state inspection and pointing out a recall to keep our eye on! Great job.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

always a pleasure

By Angela Monique DeVore on 11/16/2017 at 1:18 PM. Helped by Brandon.

Brandon is always so friendly and supportive of our service needs. He is attentive to details and let's us know when something is under warranty and offers recommendations as needed. He listens if we have concerns. He is a huge asset to Duncan Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Honda Dealership in America

By SUSAN S ELLERBROCK on 11/15/2017 at 5:09 PM. Helped by Mr Ma.

We have been buying cars and having them serviced at Duncah's Honda for over 25 years and we have always been pleased by their customer service. They are the reason we have always bought Hondas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair covered by new car warranty

By Beer on 11/4/2017 at 10:17 PM. Helped by Joe Walker.

Problem was diagnosed accurately and repair was completed on time. Parts were delivered on time and all employees were friendly and helpful. Overall an excellent experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Nice experience trading vehicles.

By Marks Pilot on 11/3/2017 at 12:27 PM. Helped by Landon Simkins.

I appreciate the time Landon took to help me trade vehicles. He explained all of the features on my new Honda Pilot during the test drive and more before I left the dealership, I enjoyed working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leo is awesome!

By H.Q. Gresham on 11/1/2017 at 7:05 PM.

I had a great experience purchasing my new Honda minivan. I walked in for information and found Leo Rosales to be incredibly helpful. I love that the haggling was a non-issue. My trade in was SO EASY (meaning I didn't have to detail it before they'd make an offer or even before transferring it over) and I got a great trade. Leo made sure I knew how to operate all the new widgets and even provided his cell for future questions. As a single mom, I was purchasing with 3 kids in tow and he worked hard to get paperwork underway to shorten my purchase processing time. All in all, great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying Honda CR-V

By Barry O'D on 10/22/2017 at 1:47 PM. Helped by Rick Hardy.

My wife and I were greeted by Product Specialist Rick Hardy, We explained that we were just starting to consider a new Honda CR-V and asked to test drive two models. After driving, Rick explained the Duncan approach ... firm pricing to avoid the typical "car sales haggling", Product Specialists are salaried, not on commission, etc. I mentioned to Rick that we wanted to check out comparable models of Toyota Products, and that was really the plan until I asked Rick, "Has the Toyota dealership switched to the no commission model?" Simple answer: "No", but Rick said it in such a professional way so as to not discredit the competition. Bottom line: After hearing that and receiving a very fair trade-in offer for our Honda Pilot, the deal was done! It gets better ... We went to lunch while Rick was pulling together the purchase / title documentation. When we returned, Rich very straightforwardly told us that when he was driving he CR-V back to have it prepped for us, he noticed a sound in the blower fan. Long story short, Duncan provided our old Pilot as a "loaner" (since all the paper work for transfer was completed and signed), ordered a new blower, and within a few days, we were driving a new CR-V and delighted! PS: Duncan Honda service is terrific, too. Our sons went to school with some of service professionals at Duncan Honda, but that was not why we took our '07 Pilot there. Everyone on the service team has always treated my wife, who drove the Pilot and took it in for maintenance, in the most professional fashion. In effect, Service is truly part of the sales team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, best car buying experience ever

By Stuart Thompson on 10/17/2017 at 12:40 AM.

No haggle price, outstanding customer service, great sales staff. Easiest car buying experience ever. Sidney was great, knows his product and is attentive to what the customer wants and does his best to make it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and fair

By hfasoccer on 10/14/2017 at 12:55 PM. Helped by Chris Dudash.

Greg is great to work with. He is fair and upfront with all costs. I always come back to him when I need a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By PGdriver on 9/7/2017 at 8:32 PM.

This was a much needed purchase since our 2004 Pilot had over 202k miles on it. Also this is our fourth Honda - all were bought from Duncan. Our salesman was very helpful and kind. Thanks Hokie Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A breath of fresh air

By Cyclist2@pemtel.net on 8/29/2017 at 10:22 PM.

Everyone is great to work with,up front, and appear to be genuinely concerned and interested in the customer. Not your tipical dealership. Thanks! Sidney Snell, a delight to work with and very helpful and attentive, again, thanks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had the best experience and excellent service

By Honda review on 8/19/2017 at 7:57 PM. Helped by Faith.

Everyone was helpful and friendly. Faith, the sales person was exceptional. They took me step by step, and at my own pace, no rushing, no sales gimmicks. They were honest and straight forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service after the Sale

By Loyal2 on 8/17/2017 at 12:41 AM. Helped by Brandon Brusseau (Service Manager).

Excellent service department. Very attentive to customer and to required service. Have dealt with several other service departments in the past. This dealership has the best service department by far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very please with your service department.

By James Worsham on 8/10/2017 at 12:51 AM. Helped by Joe Walker.

We traveled an hour to your dealership. The employees were very efficient, polite, and helpful. We were especially impressed with Mr. Joe Walker, Service Advisor. He spent time with us, went over our mechanical problem, our options and helped us check-out, We will definitely be back and if we have to buy another car, your dealership will be our first stop. Thank you.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Trusted dealership

By LL on 7/31/2017 at 2:25 PM.

Duncan Hokie Honda is the only dealership I trust in the area. Have bought one used and three new cars here over the past decade. Michael Procaccio is a stand up guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

60,000 mile service

By Wombats4 on 7/27/2017 at 3:26 PM.

There was always ready to answer questions with prompt service. Everyone was friendly. They remembered who I was and got to know me which was nice. Great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience

By Cottontop52 on 7/20/2017 at 1:22 AM. Helped by Joe.

Although I did have to wait nearly two hours, it wasn't that bad. All staff I came in contact with were very courteous and nice. And they did an excellent job with the window visors.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality people..,quality product

By TOG on 7/15/2017 at 1:30 AM.

Only on an emergency would I have our Honda CR-V or Pilot serviced anywhere else. They treat us like family, and that is always a source of comforting for us.

I would recommend this dealer.