Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had the best experience and excellent service

By Honda review on 8/19/2017 at 7:57 PM. Helped by Faith.

Everyone was helpful and friendly. Faith, the sales person was exceptional. They took me step by step, and at my own pace, no rushing, no sales gimmicks. They were honest and straight forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service after the Sale

By Loyal2 on 8/17/2017 at 12:41 AM. Helped by Brandon Brusseau (Service Manager).

Excellent service department. Very attentive to customer and to required service. Have dealt with several other service departments in the past. This dealership has the best service department by far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very please with your service department.

By James Worsham on 8/10/2017 at 12:51 AM. Helped by Joe Walker.

We traveled an hour to your dealership. The employees were very efficient, polite, and helpful. We were especially impressed with Mr. Joe Walker, Service Advisor. He spent time with us, went over our mechanical problem, our options and helped us check-out, We will definitely be back and if we have to buy another car, your dealership will be our first stop. Thank you.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Trusted dealership

By LL on 7/31/2017 at 2:25 PM.

Duncan Hokie Honda is the only dealership I trust in the area. Have bought one used and three new cars here over the past decade. Michael Procaccio is a stand up guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

60,000 mile service

By Wombats4 on 7/27/2017 at 3:26 PM.

There was always ready to answer questions with prompt service. Everyone was friendly. They remembered who I was and got to know me which was nice. Great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice experience

By Cottontop52 on 7/20/2017 at 1:22 AM. Helped by Joe.

Although I did have to wait nearly two hours, it wasn't that bad. All staff I came in contact with were very courteous and nice. And they did an excellent job with the window visors.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality people..,quality product

By TOG on 7/15/2017 at 1:30 AM.

Only on an emergency would I have our Honda CR-V or Pilot serviced anywhere else. They treat us like family, and that is always a source of comforting for us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Faith was Great

By CHHYPES on 7/6/2017 at 7:38 PM. Helped by Faith Bulson.

You should buy your next car with Faith Bulson! She did a great job and made the whole process so simple. This is the 5th car I've purchased from Duncan and wouldn't go anywhere else!

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Didn't plan to buy

By Monroecmb on 6/29/2017 at 10:30 PM. Helped by Sydney "the bomb" Snell!.

We had planned to go out on Saturday and just take a look at some new cars. We had heard that new Honda Odyssey was excellent. I had owned Hondas and knew their quality. We did an Internet search. It revealed that there was a model like what we wanted to look at available at this dealership. Upon arrival, another couple was negotiating for the vehicle we Had spotted online. However, they decided to walk away for a few minutes and it opened the window for us to take the vehicle for a test drive. Within 12 minutes my wife was in love with this vehicle. We get back to the dealership and our salesman was so good with her. No Pressure! It was a great experience. Classic "on the way home: "I bought a car but I really didn't mean to!"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loyalty

By Catlady on 6/28/2017 at 7:53 PM. Helped by Brandon ? At the Service Desk.

I am presently planning the purchase of my SEVENTH Honda from Duncan's Hokie Honda. I do not even consider other car brands or dealerships because of my continuing relationship with my present car caretakers. The mechanics at Hokie Honda have offered the finest service and I trust their dedication to keeping my car in its best condition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got me in and out quickly

By NCKen on 6/25/2017 at 10:23 PM. Helped by Young man at service desk - said he was also from Floyd - where we came from..

I needed to wait on the car and they accomplished the service quite quickly - a little over an hour. The cost was half of what I expected as they did not do anything that was unnecessary. I do with they had some donuts or bagels in the waiting room, but you can't have everything. We got some breakfast after we left.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I am pleased

By Amillenial on 6/23/2017 at 11:48 PM.

This is my third vehicle at Duncan and it keeps getting better. The dealership is clean,friendly, and professional. I would have liked more for my trade but the discount made up for most of it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Superior Customer Service with Brandon and Ernie!

By Honda mom on 6/17/2017 at 7:50 PM. Helped by Brandon Brusseau and "Ernie".

I wanted to tell you we have a fabulous visit to your Honda dealership and were treated like royalty by Brandon and Ernie! Brandon was both very conscientious in taking care of my vehicle and very patient in explaining everything to me before and after the repairs. And my favorite part of the whole experience (which I was honestly dreading...) was my time driving back and forth with Ernie - what a special, caring, wonderful, fabulous guy, who went out of his way to make my entire experience with Duncan's Hokie Honda one to cherish (can you believe I am talking about getting my vehicle repaired?!)...hold on to that fellow as long as you can (and please give him a raise, he surely deserves it!)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality service!

By Kev10 on 5/24/2017 at 1:18 PM. Helped by Young man at service desk..

Had to bring my Civic in for a recall repair. Appreciated the prompt service and the reasonable price on the additional oil change I requested.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

33rd Wedding Anniversary Gift

By LMFK on 6/6/2017 at 7:54 PM.

Salesman very helpful and knowledgeable. Put a happy anniversary sign on car when wife picked it up per my request. Paperwork was easy and quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was excellent

By Lijuan on 6/6/2017 at 7:06 PM. Helped by Mr Ma.

I had an oil change. The service man at the center was very pleasant and honest. I will use the center next time when my car needs service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

General Service including oil change and tire rotation.

By CRV, Josiah on 6/4/2017 at 8:41 PM. Helped by Mr Chin.

The service was exceptionally very good and excellent! The PR was very good. I was able to ask questions and Mr Chin provided excellent advice. I was a happy customer when I left!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great internet sales.

By Genracer2015 on 5/26/2017 at 5:54 PM.

Mike, Thank your for your honesty and dedication while selling me my 2015 Genesis Coupe.Thank you so much for answering all of my questions honestly. I'm happy with the car it drives great, handles like a champ, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a car, and it's all thanks to you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE!!

By Tommy Pratt on 5/22/2017 at 3:14 PM.

Had VA TECH student's car serviced, was very pleased, needed inspection, oil change, and flat tire fixed, highly recommend this dealership, honest and very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Pturck on 5/21/2017 at 9:00 PM.

Lady at the front desk was helpful, showed me how to check percentages on oil. I forgot my free oil change coupon but she was able to apply that discount.

I would recommend this dealer.