Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast, courteous service

By HokieCarol on 7/22/2019 at 11:31 AM. Helped by Maria Pizano.

Brought my car in for routine service. Easy to schedule appointment, in-and-out in good time, and courteous staff. Duncan takes good care of it's customers and vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By misidg on 7/19/2019 at 11:06 PM.

Duncan Hokie Honda was very friendly and easy to work with! Our salesman was honest and helped to answer all of my questions. I highly recommend buying from them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesman and Staff

By very pleased! on 7/3/2019 at 2:01 PM.

Amazing, thoughtful, courteous, friendly, experience. Those words come to my mind when describing my recent and past 14 years experience with Duncan Honda. Bud, our salesman was absolutely great to work with! In and out in under 2 hours. Explained paperwork, showed us all of the new features, located the color of the vehicle we liked. He went above and beyond to help us select exactly what we wanted. We have also dealt with the service department for the last 14 years. Another awesome group! Duncan Honda has always been there for us from the initial day of a purchase to the service. Very organized and experienced group of people. Absolutely would not look anywhere else for a car dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In a pinch, Duncan comes through for you.

By C_Gwinn on 6/22/2019 at 2:44 PM. Helped by Rick Hardy (salesperson), and Landon.

I had just picked my vehicle up from the body shop that took 7 weeks to complete the repair. My vehicle, unfortunately hadn't even had its first oil change before someone almost hit my wife head on, but luckily only destroyed the whole driver side of the vehicle. I hoped to be able to get the oil change done before the vehicle goes back to my wife. I called from Roanoke (I live in bedford) to see if, by chance that I could get the service done on short notice. I was scheduled for the approximate time that it would take to get to christiansburg. Everything went as planned, but better than I had expected for short notice. I have to say, that I wasn't surprised, however, that the process was flawless, because every encounter, from shopping, purchasing, and now, service, has been extraordinary and painless. Duncan does a great job. I have a history in sales myself. I have worked for three dealers and have never seen this type of commitment to the customer experience in my journeys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A/C Service done quickly and correctly

By Alan Glick on 6/2/2019 at 3:12 PM. Helped by Chris Lampkins.

I always have a great experience when I bring my 2010 Fit to Duncan's Hokie Honda. They're professional, friendly and whatever work I need done is taken care of quickly and correctly and I always feel that what I pay is very reasonable. I also appreciate that they always run my car through a mult-point inspection when it in for something. I would never bring my Fit anywhere other than Hokie Honda for any servicing or other work that needs to be done (which isn't really very often since my Fit is so dependable).

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Sold a car with bad tires and breaks and no oil

By 1taken advantage of on 5/30/2019 at 11:15 PM.

Sold a 2014 Honda Civic in May of 2018. By the end of the first week off the lot, the service light came on because the oil needed to be changed. Within 2 months I had to buy new tires. I know I should have paid attention to the tires but was going thru a bad divorce and was not paying attention. Then within 1 year I return for my inspection and they failed me for brake pads even though they are are not bad or noisy and they are very responsive. They quote me 250 to fix that. I will go elsewhere and never recommend this sham dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By KC on 5/28/2019 at 3:29 PM. Helped by Chris Dudash and Alan Burdick.

I am so pleased with the customer service at Duncan. The manager, sales representative and finance officer were amazing. They explained every step of the process and were patient with me as I asked numerous questions. The length of time it took for me to complete paperwork was exceptionally short. Leo explained each vehicle safety feature carefully as he knew I was buying this car for my son who has just started driving. Chris walked over and personally greeted me while Leo discussed my buying options. Everyone I came in contact with was pleasant and helpful. I have purchased several Honda’s and can honestly say this was my best buying experience. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Steve on 5/28/2019 at 2:19 PM.

Exceptional service. Fast friendly and a great deal. Worked hard for our business and had the process streamlined when we arrived at the dealership. Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Immediate Response to My Problem

By AndyM on 5/25/2019 at 2:48 PM. Helped by Maggie (I think that is her name).

After a recent oil change, I noticed an oil leak and called Duncan's Hokie Honda. It was a Friday, late in the afternoon. Maggie took my call, I explained my concern. She said she would consult with the service advisor and service manager and would call me right back. Which she did. She told me they were sending a tow truck to bring my car in so they could diagnose the problem; they didn't want me driving the car with an oil leak. Better safe than sorry. The tow truck showed up within minutes and towed my car away. I figured the car would sit over the weekend until they could deal with it on Monday. Much to my surprise Duncan's called back within an hour to say they'd fixed the problem, had replaced the drain plug with an over-sized drain plug and that I could pick up my car that evening. I picked it up. No charge. Problem solved. Thank you, Duncan's Hokie Honda for your exceptional, immediate response to my problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service. Repair cost less than my regular garage.

By Tim on 5/23/2019 at 2:19 PM.

The new wheel bearing and installation ended up costing less than at my regular mechanic's shop. Service was quick and efficient, as was the shuttle service to and from work.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Really good

By George on 5/6/2019 at 3:28 PM.

Real helpful and courteous had to wait MORE than expected but they apologized and made it right the whole service staff was ready friendly and nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Duncan Honda has a very organized and friendly staff.

By MZyvoloski on 5/6/2019 at 4:34 PM. Helped by I am not really sure of the specific employees working that day..

Friendly staff, we did not have to wait long. the waiting area was clean and comfortable. My car was clean when I got back into it. Thanks, Misty Zyvoloski

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasant experience

By SRO on 5/6/2019 at 2:27 PM. Helped by Don't know the names, sorry!.

I have only good to say about my experiences with this dealership. Everyone is so courteous and service has always been excellent. Hokie Honda has made me a believer in using dealerships! They set a standard that all should follow.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional as it always is.

By HRVCRVDW on 4/30/2019 at 12:48 AM.

I just came in for a routine oil change and the service was outstanding. the person taking care of the car took the time to explain everything that he checked and pointed out somethings that might be needed next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with new car purchase

By mh612 on 4/12/2019 at 4:30 PM. Helped by Kendall Akers.

I bought a new CR-V last week and the purchasing process was smooth and relatively quick. Kendall was great to work with, first via emails and then in person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good experience

By hannahbutcher on 4/8/2019 at 5:02 PM.

reasonable price and kind people! 100% going back for service. were great about only charging the services i asked for, did an inspection for free, and listened to my concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Excellent Service

By BrianInVA on 3/19/2019 at 2:17 PM. Helped by Mike & Brandon in service.

They always go above & beyond what is required of them to ensure customer satisfaction. I wouldn't hesitate to recommend them to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Rooster on 3/19/2019 at 4:31 PM.

We appreciate the excellent service we always get when we bring our Honda CRV to Duncan. We bought it here and will never go anywhere else. We drive from Lynchburg Va and the service here is well worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Happycustomer on 3/9/2019 at 4:04 PM. Helped by Brian (not sure of his last name) and a person new to the service department, whose name I did not see..

Each time I have taken my car to Duncan Honda, I have been treated in a friendly, professional manner. No question I have ever asked has gone unanswered. After my car has been serviced, it has always gone through the car wash, so that I end up leaving with a car that is safe for me to drive and that is clean, too! A final plus for me, is that I am allowed to bring my dog and her bed inside to wait with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought here before, will buy again

By 68HokieLady on 2/16/2019 at 10:52 PM. Helped by Brian Olson.

Brian went above and beyond expectations answering my questions and finding me the exact car I wanted. I'm sure I tried his patience a few times, but everything about the sale went perfectly. This is the third car we've bought from Duncan and will return when we need another one. I didn't use the service department this time, but all my interactions with them have been more than satisfactory. That's one of the reasons I bought at this dealership rather than another one.

I would recommend this dealer.