Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

A great experience

By morebarn on 12/4/2017 at 4:49 PM.

We had a great experience buying a used car for my daughter to take back to school. We were on a bit of a time crunch, but Brian was super and walked us through the whole process and made everything easy and low-key. Would definitely return for the next kid!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

WORST NIGHTMARE EVER

By miggpa on 11/27/2017 at 8:09 PM.

Worst dealership I have ever dealt with. Bought a brand new truck and they did not even prep it before I picked it up. Empty tank and the DEP tank for diesel engine was empty. Plus I got a service engine light on right after i bought it. Brought it in and they said they have to order the part. Now Onstar told me that I would most likely drive on reduced power because of it. Durand service did not even care. I also told them about millions of white dots all over the plastic cowl under the wipers. They never touched it. So I took it home and parked it because it could not be driven like that. You could step on the pedal and nothing the truck would just sit there then it would take off like a rocket a few seconds later. Try driving in traffic with that. But no loaner. I took it back in when the part came in and again asked them to clean the cowl. Again I got the truck back with nothing fixed. Was told wrong part was ordered. I called the General manger and he left a message on my phone that I still have and said that the truck was prepped and the white dots were something I must of picked up on the road. He never looked at the truck. My wife & i are retired and I worked 35 years a a auto body man. Tell me something how do you get white dots all over a cowl that is under the windshield wipers. They were no were else. He called my wife & I a liar. He was very abusive on the phone not allowing me to talk to the point i asked him outright was he was being such a A_ _ HOLE and he hung up and now says I used foul language to him so they no longer wanted our business. We buy a new truck every three years. The cowl had polishing compound on it and it took me $15.00 in materials and 3 hours to clean it. He Also sent us a check for $100.00 for the empty tank & no DEP. because remember they do not send out trucks unprepared. They never even put there sign on the back like they always do. They told me they checked the DEP before giving us the truck. He must have a magic stick because there is no way to check the level. The on board computer only lets you know when its going to need filling up. I put 2 gallons in myself. I took it to another dealer and they gave me a brand new truck to drive and had to keep it for a week to only find out the the service tech at Durand broke a pin in the sensor that Durand replaced and damaged. There loss because I found a real dealership and will be buying my next truck there. The owner of Durand needs to keep a better watch on who works for him. I bought a 2015 from there and the service again was very sub par. Go else where because there really is a lot better out then then that place. Just because there small does not mean there good. Salesman was great but everything after that was just down right poor service. I would not even let them change my oil. Please shop around before you go there. Because I found out there is so much better out there. Filed a complaint with the BBB and that is how I received the $100.00 refund. The general manger even agreed to most of my complaints. But still had the go to xxxx attitude because he said that all he is doing and he said that is the end of it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was a great experience

By Dsommerville on 11/27/2017 at 3:56 AM. Helped by Chad Armstrong.

There was no pressure, we were able to work out a good deal on the truck. Chad went over all the options and made sure I knew what other trucks were available, and got me the deal I was looking for on the truck I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Pamela Duggan on 11/16/2017 at 5:11 PM. Helped by Chad in sales.

I bought a 2017 Tahoe. I needed a specific tow package. They didn't have one on the lot but brought one in from another dealership for me in two days time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dropped vehicle off for state inspection

By Robert on 11/10/2017 at 7:33 PM.

I dropped my vehicle off for state inspection sticker without an appointment. Went to do some errands and it was all set when I returned.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Buying Experience

By dalezr on 11/7/2017 at 1:41 AM.

About a month ago I was unexpectantly in the car market. Durand Chevrolet was one of the dealerships I visited. I explained to the Sales Manager what I was looking for and what I had liked and disliked about my old car. He recommended the Chevy Trax, explaining why he thought that would be best for me. Costs were discussed. There were no games or haggling over price. The warranties available were also clearly explained. This was the easiest and most pleasant car buying experience I have ever had. Yes, I now own a Chevy Trax from Durand Chevrolet .DaleZR, Westborough, MA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By CSalt on 11/3/2017 at 9:08 PM.

We would like to thank everyone for our excellent service that we received at Durand . This is the third car and the experience was so easy. It helps so much when you have friendly sales and service people working for the company. Brian was wonderful. Ps. We are so happy also with the service department. Thank you , Steven and Cheryl Salt

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant, helpful and kind

By sanysmile on 11/3/2017 at 2:34 PM.

Great team. They took care of everything for me quickly and efficiently. Waiting room comfortable with beverages available if needed. Will return for maintenance, etc.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By Nina clapp on 11/2/2017 at 11:58 PM.

Awesome service'best Chevy has to offer 'I have been bringing my vehicle to Durand for last year and would not take it any where else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By colleen gannon on 11/1/2017 at 8:14 PM.

I came in for sticker and check shake. My salesman took it for a ride. Checked out fine. I just need to get use to new vehicle. My salesman was very helpful and knowledgeable. This is my first time buying from Durand Chevrolet and when I am ready to trade I will come back. I love my new Chevy Traverse I traded my Jeep for. Thank you Mark Rebidue for a smooth transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy and fast

By Chris on 11/1/2017 at 11:30 AM. Helped by Chad Armstrong.

I have been dealing with Durands for many years and as usual the experience was great.Ricky, Chad and Joe satisfied my wife’s concerns and this made it easier for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Joe

By SRS on 10/23/2017 at 8:12 PM. Helped by Joseph Belanger.

This is the 3third time purchasing from Durand. In less than 3 months we purchased 2 separate cars from Joe. We appreciate that he listens to our needs, finds us what we are looking for & puts absolutely no sales pressure . It is so easy doing business with him that we are already thinking in terms of getting another car for our teen.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Routine oil change tire rotation

By Lee5691 on 10/22/2017 at 10:45 PM. Helped by Charlie the AM driver~.

I was nervous I had heard so many horror stories about dealerships , this was NOTHING like that.. Not to say moment don't understand cars and how they work ,they explained everything in "girl speak" so that I understood all the little stuff., I would highly recommend them..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Incredidle Help!

By Doug01749 on 10/18/2017 at 3:18 PM.

I ended up with a vehicle with an issue and the team at Durand's did an incredible job getting me into another SUV. Rick Durand is a stand up business owner, along with a great crew. .. Thank you all..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By mad2459 on 10/16/2017 at 3:42 AM.

It is a great place to get service for your car. Everyone was friendly, and professional. You could tell that they really care about their customers. They made the process quick and easy. and I would definitely recommend Durand Chevrolet to anyone when its time to service their car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good,I am happy with this car

By quoclanh1958 on 10/6/2017 at 5:14 PM. Helped by Joe Belanger is good sale person.

The sale person is friendly (Joe Belanger ).But one thing make me unhappy, OnStar trail because after three months trail they will charge me for reminding me for maintenance of the car . I can take care by myself.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Ann G. on 9/16/2017 at 3:20 PM.

Josh should be a corporate trainer for customer service. He always makes things clear. He even went through the features of my loaner rental. His calm manner and ability to listen are top notch. Thanks, Ann G

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive

By Stanley175 on 10/6/2017 at 6:47 PM.

Josh is an outstanding service adviser and he took care of me and the repairs to my new truck in a very timely manner and to my satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Jolie, Raymond 123 on 9/4/2017 at 5:01 PM.

Pleasant experience and timely service. I drove my wife's car to her dealer for routine service. I come from Westborough, MA to Hudson, MA. The appointment was on-time. I turned the car over to the service manager and went to the waiting room where I had free coffee and watched TV. The service was fast and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By Chas12din on 9/1/2017 at 1:15 AM.

Durand is a great dealership. They are trustworthy and and always provide excellent service. I can count on my car being serviced completely. I recommend them highly!

I would recommend this dealer.