Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.6  
Friendliness
3.5  
Overall Experience
2.6  
Price
2.8  
Quality of Work
3.1  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Do not trust their sales process or people

By billionnissannocustomer on 4/20/2018 at 9:01 PM. Helped by Travis, Joshua.

Pulled the rug out from under my 2 day purchase attempt. Gave me a story about someone buying the vehicle the morning of the 2nd day during our continuing cross country telephone communication. Friday morning I prompted the salesman to get the photos I had requested from him yesterday sent to me so that we could finalize the deal today! The sales manager was also aware that the deal was basically done because he and I had made an agreement for a trade when I had driven to Durango. Cut to the end- Salesman Travis calls back and says they sold it this morning. Think this was an outright lie because they both knew it was there late morning and that I fully intended to purchase. Can only suppose someone showed up and offered more on the spot. So what do you think? Trust them? That's up to you, but I certainly do not.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst business of any kind I've ever dealt with

By Dusty Zabel on 4/4/2018 at 3:28 PM. Helped by Art -Service Manager.

Back to changing my review. This dealership is hands down the worst business I've ever had the misfortune of dealing with. They never resolve issues and in fact create new ones (and damage). Getting a call back apparently takes an act of Congress too. Took my car in to get new head unit came out with no XM radio and some how the timing is coincidental and the fix is going to cost me money. Place is a joke save yourself headaches and money and go anywhere else.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Terrible customer service

By Stacia on 12/8/2017 at 12:33 AM. Helped by Jordan.

I received notification that a price had dropped on a particular vehicle at DMC through Cargurus.com. I called to verify the vehicle was still in stock and the price, which was 3k less than the previous listing price. The sales associate explained the price in their system did not reflect the price drop and assured me he would call me after he spoke with his manager. I never received a call back. I finally received a text later saying they were not honoring the advertised price because of a discrepancy online. Fair enough, I get that accidents happen. I responded that it was disappointing nonetheless. No response from the dealership. They handled it so terribly, and did not do what they said they would. It is as if they thought I was not interested if the price was not dropped, and that is not the case at all! But they didn't even bother to respond to me to figure that out. At this point in my life, I do not believe there is such thing as a good, honest car dealerships or salesmen. Stay away from this one, for sure

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By njennewein on 11/16/2017 at 9:34 PM. Helped by Charlie.

We are new to the area, and Durango Motor Company Ford Service treated us great. We had some mechanical issues and they went above and beyond to help us get these resolved. Charlie in the service department was great, took care of the problem, and made us happy customers. It is the small details that he showed us that will have us return to this location in the future! Thank you Charlie.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutly do not trade with or buy from this company

By Briansssss on 10/14/2017 at 12:54 AM. Helped by Thomas.

Durango motor company is a company which is 100 % non negotiable on used vehicles. They had a 2009 jeep for sale for 24,900 ......I looked the price on NADA Guides .com and found the actual average price was 18,500 . I looked the jeep over inside and out , found hail damage on the hood and a cracked and broken hard top that can't be repaired just replaced. They would not fix or make any price adjustments at all. The Salesman said you will pay this price and this price only. I told him promptly where to go and left the dealership never to return..........BEWARE....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You will not beat the level of service and helpfulness!

By DonInDurango on 9/26/2017 at 11:18 PM. Helped by Patrick Bryan.

I bought a new F-150 in August 2017 and I cannot overstate how easy the process was and how helpful everyone at the dealership was from Patrick Bryan, my sales person, to the people in finance and who installed the options and detailed my truck. Patrick even drove my new truck the 25 miles home for me since I wasn't trading anything in and had to get my other car home, too. This is the second truck I've bought through Durango Motor Co. These people are great and you will not beat the price!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used purchase

By VialpandoMP on 6/29/2017 at 8:38 PM. Helped by Basilio Padilla.

The guys were great, very helpful. I like that they're pay is based on customer satisfaction and not a commission off the car sold.

I would recommend this dealer.

Overall Rating

3.6  

2   Customer Service
5   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Great sales dept. Horrible finance dept.

By C.126 on 6/8/2017 at 4:06 PM. Helped by N/.

We purchased a brand new 4 runner a couple months ago . The sales team was awesome and extremely knowledgeable about the the vehicles they have . If their was a question they didn't know off hand they would find out quickly . We went in with a huge negative equity on our previous vehicle hoping to lower our monthly payment but were not in a bind to sell our truck . When we found the car we liked and started the loan process I specifically stated to only go to two lost credit unions in our town for financing of the vehicle. We did get approved from one of the credit unions and after a long debate with Durango Motor got a decent interest rate . The issue I have is when dealerships shot gun credit which means send your application to multiple banks. Every time a bank pulls your score it will lower . I was at a high 700 to now a low 600 causing issues with being able to finance a mortgage for my house. The finance department at Durango Motor did not mention they had shot my application everywhere and made it appear they had only submitted to the two I requested . They were pushy and took a vary aggressive approach . Completely opposite from the sales side . If your planning on buying a vehicle from them be extremely careful on where your application goes and how many places it goes to . It will lower your credit score drastically .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

beware noland mccafferty in finance

By disapointedextremely on 6/7/2017 at 5:13 AM. Helped by mccafferry.

worst experience than any dealer ever I was in the middle of purchasing a car They took all my info and I was waiting for the car to go through inspection another dealer bullied the Internet sales guy I was working with and sold the car out from under me

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 new toyotas and counting....

By Matt P on 10/25/2016 at 2:20 AM. Helped by Phil Z Chris F Nate M Dan T.

Mike Aus runs a superior car dealership, that's all there is to it. They price fair, care about their customers, and know their business. From the top down they care about their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer care

By DJ9791 on 8/21/2016 at 10:28 PM. Helped by Bryan Townsend.

We had our 2009 Toyota Highlander Hybrid serviced. Afterwards we found dirty handprints inside and the glove box had been opened, contents removed. We called the GM with our concerns. Within one hour we received a call from Bryan Townsend, the finance director. He explained that the glove box was opened to access an internal air filter. He apologized the contents had not been replaced and offered to meet us immediately so he could personally clean the interior of the car. Our past service visits have always been great experiences! These folks definitely know how to take care of customers and resolve their problems! They get 5 of 5 in our book!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible sales team

By Houston2904 on 8/17/2016 at 1:39 AM. Helped by Sales, finance.

I didn't think DMC would have to downgrade another dealer to get their point across on how bad they low ball excelent trade in vehicles. Not to mention the truck I test drove was filthy with a shattered windshield and tore up for twice as much. Not only does the finance team rip you off but the price on the garbage they offer claims to be the lowest only because they will rip you completely off when yours is better. Their is a reason I haven't been back since the switch from New Country but it took one visit to remind me. The poor salesman was the nicest one there who lost a beautiful trade because of greedy finance jerks who dont know their head from a hole in that big corporate dump. I'd rather pay more to see my 2016 truck be traded for what is deserved then purchase an under priced vechicle off a bunch of jerks who belittle me for one being a woman and two thinking my purchase that wasn't from them was a bad one. Jokes on you!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No Pressure and very pleasant

By Wildcat Kelli on 5/30/2016 at 1:55 PM. Helped by Brian Eisner,.

We went to Durango Motor Co just to see what was available and what things cost. We had previous dealings with New Country Auto and figured we would be going to Farmington to shop. We were pleasantly surprised at how wonderful everyone was. I have never bought a new vehicle. I did not think that I could have one. Taryn Smith set us up with a New Toyota Tundra in a lease deal that works for our budget. He also offered to help us look at other places to see if we could find anything better. We did not see the need in going any further. The lease ended up being more affordable than buying a used vehicle. He is a pleasure to deal with. Brian Eisner set me up with a Ranch Hand bumper to protect my investment from the road hazards that we have. He also printed me out a wish list for the things I would like to get later. All the people have been wonderful to work with. Thank You for a wonderful experience! Kelli Day Pagosa Springs Colorado

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership

By Barbara Prestel on 5/28/2016 at 2:52 PM.

My salesman, Taryn Smith was extremely knowledgeable and helpful. Got a great trade-in price comparible with KBB. Actually enjoyed purchasing a new car! Would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A-One.

By Pepper on 5/25/2016 at 11:46 AM.

Our salesperson, Jade Lutjen was such a pleasure to work with. Informative, pleasant, NOT PUSHY, a HUGE plus in my book, and worked directly with me, not my husband, since I am the one who will be driving, and paying for my new Tacoma.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Purchase

By blshoe on 5/21/2016 at 11:01 PM.

My Wife and I had a very pleasant buying experience at Durango Motor Company. We were looking for an older 2nd hand car to keep here in Durango. We selected a 2008 model which met our needs nicely. "The Big Canadian", Dylan Forsythe, as the primary sales person, was extremely helpful and not pushy neither were the others we dealt with (Bill and Nolan). The car needed a few repairs (new windshield) and a check out on the AC, which Dylan, Bill and Nolan all said would be taken care of to our 100% satisfaction (not just a top up of the Freon, but a complete and proper repair, if required.) They all said they would also take care of peeling tint and a minor cosmetic paint repair (at our cost, which was fine). We are taking them for their word and leaving the car with them while we are out of town for the next 4 to 6 weeks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You!

By Infinity and beyond on 5/20/2016 at 4:19 AM.

A great BIG THANK YOU to Dylan,Bill,and Noland,at Durango Value Auto.They went that extra mile,and made my car shopping experience super fun!Very friendly and personable staff!Much Thanks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place

By BriggR on 5/20/2016 at 4:00 AM.

I recently bought a used ford truck here. Right off the bat, someone was there to assist me. The whole time I was there everyone gave full attention and answered questions as best as they could. I was very pleased with my visit. Brendon Tacke was the guy assisting me most. He was awesome and continued to follow up being great even after the purchase. Everyone there was great, nobody was unhelpful or had a bad attitude. If you are looking to buy a car or truck, I would highly recommend Durango Motor Company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying expereince EVER!

By Happy FJ owners on 5/15/2016 at 2:03 PM.

WOW! What an amazing car buying experience. My husband and I will definitely be customers for life. Rod McBroom was honest, knowledgeable, proficient, and most of all personable. There were no hidden surprises or unexpected events. ALL staff we encountered were friendly, made eye contact and waved. It was such a pleasant experience, both my husband and I thought it was to good to be true. It's true, and this is the place to purchase a vehicle! Thank you Rod and Catalin, we look forward to seeing you in the next year for another car purchase! Cheers, The Foust's

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good people to work with

By Diesel67 on 5/13/2016 at 6:33 PM. Helped by Brian Eisner.

Durango motor co has nice and experienced staff that you enjoy dealing with. They are friendly and work with you to get what you need. Overall would definitely recommend this dealer.

I would recommend this dealer.