Dealer Reviews

Show:  

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Patience is a Virtue

By sharonleigh on 7/7/2015 at 5:39 PM. Helped by Tyler P. James.

In purchasing my 3rd Jeep I knew what I wanted in a vehicle. Tyler James spent a full month researching and getting the best deal for me. I was really impressed with his patience and listening to what I wanted in my next vehicle. I also did my own research and would send him listings from across the state. He patiently delved into the jargon and we went from there. The icing on the cake was when I finally found the one -he switched the license plates and just had to wash off my back plate because it was dirty and he couldn't put it on the new set of wheels. Tyler is very professional and works to provide customers with a feeling of satisfaction. He accepts a challenge and looks to provide the best possible outcome, all with friendliness and courtesy. I look forward to my next purchase and working with Tyler James.

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Wow! I must look stupid

By Buzzy453 on 8/8/2014 at 9:24 PM.

I have been purchasing vehicles now for over 40 years. I have never ever been told by any dealership besides this one that the discount is already factored into the listing price. I All I have to say is WOW !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I went to the dealership to look at a certain vehicle I...

By kj112010 on 10/30/2013 at 12:17 AM. Helped by Chad Deso.

I went to the dealership to look at a certain vehicle I had seen on their website . This vehicle has already been sold. Chad immediately started looking for comparable vehicles in the price range I was looking for . Within an hour he had shown me a truck on the lot , exactly what I was looking for and more . Great team approach in this dealership. I would recommend this dealership to anyone looking for a great experience .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This was my first new purchase and I was extremely...

By Siminov on 10/13/2013 at 12:22 AM. Helped by Chad Deso.

This was my first new purchase and I was extremely pleased with Chad. In what seemed like no time at all he helped me through the process and sold me on a new jeep. I'm very pleased with my purchase and I will look for him in my future buisness with Durocher's. Thank you, Ken Maurer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My fiancé and I were looking for a great deal. And...

By Joshashline1 on 10/9/2013 at 1:27 PM. Helped by Robert Geiger.

My fiancé and I were looking for a great deal. And we talked with Robert from Durocher Auto Sales, and we drove away with a 2014 Jeep Wrangler. Robert has been the dealer I have dealt with. If you go to Durocher. Ask for Robert!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We have done business with Durocher Auto for years now,...

By Jude70 on 9/28/2013 at 12:00 AM. Helped by Chad Deso.

We have done business with Durocher Auto for years now, and never had a bad experience. All of their have employees that we have dealt with have always treated us so well, and we always have a good time while we are there. They have always helped us in any way we have needed, with a great attitude. Chad Deso was a new employee to us, but we enjoyed our whole experience with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very easy to work with, answered the many questions I...

By crow3578 on 9/18/2013 at 12:31 PM. Helped by Ben Bright.

Very easy to work with, answered the many questions I had. Just a nice, smooth transaction. I would highly recommend going to Durocher to find your new vehicle. No pressure sales at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my second vehicle that I have bought from...

By sadeskat on 9/13/2013 at 9:36 PM. Helped by Robert Geiger.

This is my second vehicle that I have bought from Durocher. The service is excellent and Robert was great about getting me in a new vehicle. He was very helpful an friendly. Also the service team an all the other staff are great an I know it takes a lot to run a business like they have an it has been around for quite awhile. I will always recommend the jeep, an Robert is an awesome salesmen makes you feel comfortable an answers all your question. Thank you all Patty

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our overall experience was GREAT!!! Charles was very...

By rhonda013 on 8/20/2013 at 1:15 PM.

Our overall experience was GREAT!!! Charles was very friendly ,interested in our vehicle needs and budget concerns. His service was beyond our expectations as he took time out of his vacation to solve a small glitch in our paper work and made sure we received our vehicle before leaving on vacation as we needed the truck to pull the camper!! If you are looking for a used or new vehicle go see Charles vanAuken!!! Forget the rest just go see the best ....Durocher Auto Sales and Charles vanAuken!!!!!!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Durocher Auto was by far the best I have...

By sammy0383 on 8/8/2013 at 12:26 PM. Helped by Rodney Douglas, Tim Lemos.

My experience at Durocher Auto was by far the best I have ever had buying a car!! Charles, Rodney and Tim were so kind and helpful. They took the time to answer all of my questions (two and three times), they all made sure I felt confident in my buying decision. The service was excellent and an overall a GREAT experience!! I will definitely recommend Durocher Auto every chance I get! Thanks so much for such great service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Robert was a very reasonable and nice sales agent without...

By codyleclair71 on 6/25/2013 at 1:33 PM.

Robert was a very reasonable and nice sales agent without being pushy for me to make an impulse sale. He was understandable of my needs, showed me to vehicles that best fit my lifestyle, and did well to answer all the questions I had. His follow up calls showed concern for how I wanted to settle business and was not upset with the fact that it took over a week for me to be able to finalize the deal. I'd highly recommend Robert to my friends and coworkers.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. vanAuken was extremely professional and very...

By scrooks23 on 6/7/2013 at 3:27 PM.

Mr. vanAuken was extremely professional and very knowledgeable about the vehicle we were interested in purchasing. The trade and purchase agreement went very smoothly with the expertise offered by Mr. vanAuken. I would certainly recommend Durocher Auto Sales. The experience was first rate!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i simply desire to state that i was very impressed with...

By richardboas358 on 6/6/2013 at 12:32 AM.

i simply desire to state that i was very impressed with the professionalism of sales associate ben bright at durocher auto sales in plattsburgh, ny. he was very polite, knowledgable of the jeep product, and extremely helpful in ordering and purchasing a new 2013 jeep wrangler sport. i would strongly and highly recommend that anyone would do well in contacting him to assist with their research and purchase of a jeep vehicle, and very likely any other product at durochers autosales!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I was helped quickly and courtiously as per my needs. I...

By Robert01 on 5/2/2013 at 2:25 PM. Helped by Tim Lemos.

I was helped quickly and courtiously as per my needs. I was very happy with the purchase of my new Ram Truck. I have purchased other vehicles with Durocher and have always have been treated well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charles was extremely helpful during the purchase of our...

By can13 on 5/26/2013 at 1:44 PM.

Charles was extremely helpful during the purchase of our vehicle. He was always available to answer any questions that we had! The process of buying our vehicle was easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben Wright was on target from the time I shook his hand....

By larryde on 5/10/2013 at 1:39 PM.

Ben Wright was on target from the time I shook his hand. He was knowledgable, friendly, courteous and professional from start to finish. When we picked up the new Ram the paperwork was ready and everything promised was fullfilled. Aaron Brown, parts department, was excellent. This was as good an experience as I have ever had when purchasing a new vehicle. If service after the sale follows the same pattern I will be a long term customer. Larry Denis Tupper Lake, NY 12986

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was treated like I was family ,everyone involved was...

By bigden20013 on 5/10/2013 at 12:12 AM.

I was treated like I was family ,everyone involved was pleasent and courteous. They explaind everything throughly. Gave me a great deal!!! This is the dealer to deal with I have dealt with them for years for service of a vehicle I didn't even buy there and always received excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben was polite, energetic, and on point. He was...

By MatthewGlaude on 5/7/2013 at 12:49 AM.

Ben was polite, energetic, and on point. He was personable and did not come across as disingenuous. He knew his stuff and explained everything I needed to know. I spoke to him for 5 minutes on the phone and he picked out exactly what I was looking for. One test drive and I was set. The only drawback from the experience was not being able to drive away that Saturday. I had to come back that Monday to pick it up. Why be open on Saturday? I can see a lot of people changing their minds if they were able to sleep on it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Been dealing with Durocher's Auto since 1999 and have...

By KenBrassard on 4/28/2013 at 2:19 AM.

Been dealing with Durocher's Auto since 1999 and have leased and purchased vehicles from this dealer. Always dealt with Nancy but she has since retired. Was a great person to deal with. Went in to look at new Jeeps and was greeted by Charles VanAuken. Was very pleasant to work with and he was very knowledgable and helpful. Needless to say, we left with a new 2014 Jeep Grand Cherokee and a new partner to deal with in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasant experience, good communication, teamwork of...

By Ram1500tk on 4/27/2013 at 3:48 AM. Helped by Mike DuBrey.

pleasant experience, good communication, teamwork of staff impressive, first class operation. Love my new RAM 1500. Facility very clean. I have confidence in this dealer in this vehicle.

I would recommend this dealer.