Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4  
Quality of Work
4.3  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure here!

By Molokaimike on 8/29/2019 at 3:05 PM. Helped by Tim.

No pressure here. Our salesman Tim took care of us from beginning to end. I appreciated his knowledge of the vehicle and his explanations when we had questions. I feel this dealership did everything to accommodate our needs and it was just a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptionally professional!

By BarbaraDavis on 7/26/2019 at 3:19 PM. Helped by Ricky.

I recently came in for my scheduled oil change service. The service consultant noted that my front end alignment needed adjustment and included that in my work order, then gave me an estimate of 2 hours. The work was completed in 90 minutes, including the exterior car wash. All the employees I spoke to (sales reps, service consultants and cashiers) were efficient, friendly and professional. Twenty minutes later, in a shopping mall parking lot, I experienced a problem where my car doors did not open in response to my key fob, or even the open signal from On*Star. I called service and they said they would send someone out to help me. But before they could get there I was able to get the doors open. I called them back, but they asked me to bring the car back anyway. They determined there was a bulletin indicating this could be a problem with my vehicle, and because they didn’t have the replacement parts on hand, they provided me with a free loaner car for the weekend, as they didn’t want to take the chance I’d get locked out again. I really consider this exceptional service and I feel like Dutton is working in my best interest!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Prompt and friendly.

By how50b on 7/19/2019 at 12:58 AM. Helped by Morgan.

Had a problem with air conditioner o new Terrain. They were able to correct problem and were very efficient and helpful. Kudos to Morgan. Good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Truck

By Bill on 7/4/2019 at 6:05 PM. Helped by Luis Lopez.

I Purchased a new 2008 GMC Denali. The sales experience with Luis Lopez was very easy and very smooth. His low pressure strategy certainly influenced my decision to purchase this Truck. He was also very knowledgeable about all the Details about this truck. I would recommend Luis to anyone else who is looking to buy a vehicle from Dutton GMC.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service at Dutton

By Danahcpa on 5/19/2019 at 7:07 PM. Helped by Bernie.

I will always have my GMC serviced at Dutton Motor Company because they always do a great job! Bernie is a great Service Advisor and made sure my car was taken care of as fast as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly professional service

By Trishalyn on 3/30/2019 at 3:28 AM. Helped by Jesse Ochoa.

Jesse and the riverside GMC team were great . They really listened to my needs and worked with me to get exactly what I wanted . Jesse was professional , friendly and not at all your typical pushy car salesman. They made the process enjoyable . I would definitely recommend Jesse and the riverside Dutton motors team!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Pretty much straight forward and professional.

By north bench car guy on 3/21/2019 at 4:39 PM. Helped by Elliott and Jerry both did their jobs well..

The sales staff were friendly and knowledgeable and kept you in touch during the whole process and kept in touch afterwards to make sure everything worked well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Professional, friendly, and a pleasure to deal with

By Doc on 2/20/2019 at 4:18 AM. Helped by Jesse Ochoa, Bernd Ruescher.

I have been dealing with Dutton Motors since 1996. They are honest , friendly, and sincere. They work hard to make the sales experience smooth and see to it we can get the best value for our hard earned dollar.Our most recent purchase was completed mostly over the phone with my wife and I showing up for a test drive and signing of pre-prepaired closing documents.There was no pressure, no sales tactics, and no hassle. Although it is always painful to spend a lot of money, the staff at Dutton Motors made it as friendly and painless as possible.I highly recommend this company!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really nice people!

By Tichi70 on 2/15/2019 at 7:00 PM. Helped by Bernie, Calderon.

I went for my oil change a week ago and the representatives at the desk are really nice people and treat me in a very nice way. Service is excellent and professional.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Great service

By smallsford on 2/5/2019 at 7:12 PM. Helped by Sanjay.

Great service. Quality work but the price is always too much! Lol. Quality parts are more but worth it. Very friendly staff. Woody has the best employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience.

By Cadi guy 2016 on 12/31/2018 at 7:59 PM. Helped by Kenneth Anderson..

The whole experience was excellent! Thank you Mr. Ken Anderson for your professionalism as a salesman and for being a great human being. I look forward on the coming years to make business with Dutton Cadillac.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don’t do it run opposite direction

By NOGOdutton on 12/29/2018 at 7:20 AM. Helped by Anthony Perez.

Horrible service screwed up 2 ordered vehicles that waisted 5 months time then lied about being able to get another vehicle from another dealer. Also due to the 5 month delay the trade in program running at the time I ordered the truck was no longer honored leaving me with $3k added to the finances. In the end I had to pay out of pocket to drive to messa AZ to privately purchase the truck Dutton said they would be able to acquire. Worst experience ever I love my truck but in the end it was quite a bit more than I budgeted for wich is killing due to the new addition to our family

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Marsha Rainbolt on 12/21/2018 at 1:10 AM. Helped by Tim Carney and Darrell Mattison.

Went in to buy a Cadillac XT5, used and bought a beautiful 2018 with only 7,000, miles. Tim Carney was Fantastic! As we drove on the rest drive he explained about all the extras that it had. Tim and the guys were great from start to finish. Darrell Mattison was wonderful too finishing the sale and programming of the radio, the safety features and so much more. It was such a wonderful car buying experience! Thank you Tim and Darrell for making it easy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Nice123 on 12/17/2018 at 5:44 PM. Helped by Johnny Orta.

I had a great buying experience at Dutton our salesman Johnny Orta was top notch and took the time to explain every step. We are returning customers and Johnny was our last salesman for our 2013 Yukon. Coming from an occupation where customer service is top priority I can appreciate Dutton’s quality care. Thank you for the great experience we will see you back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Happycamper,pgipson123 on 12/16/2018 at 6:17 PM. Helped by Andrea...Curtis...Sean...Tim.

The BEST DEALERSHIP I HAVE EVER VISTED...All that I came in contact with at Dutton Motors were grateful the Lord woke them up on 12/15/18 to share there gratefullness with me, I was Blessed to be Blessed..Too see God at work visit Dutton Motors, you want and can't go wrong there..A smile and kindness left too right..Thank You Dutton Mortors from a Happy Camper.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

very outstanding

By gmc on 9/23/2018 at 11:07 PM. Helped by Shawn.

Jeff Morgan was very helpful doing the paper work and helping to set up on star and other items. He was very polite and good natured. It was a pleasure doing business with him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service

By Brown123caddy on 8/22/2018 at 3:39 AM. Helped by Tim Carney.

My salesman was TIM Carney. He gave a professional overview of my vehicle and he made the sales experience non over bearing and was willing to help any way he could. I 2as not looking to buy that day, but him and the staff made it happen for me inna short amount of time. Very pleased. Would definitely recommend Dutton GMC!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for your help with my new car

By Matthew on 6/30/2018 at 3:47 PM. Helped by Jeffrey Morgan and Darrell Mattison.

I had a great experience purchasing a car from Dutton dealerships. Everyone was very helpful and professional. My family and I would like to Thank you all. We’ll be back again soon

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bring back your original Customer Service

By So.Cal. Gal on 4/25/2018 at 2:58 PM. Helped by Mariah, she was great..

I sure miss Ed Fowler! Mariah took his position, she was great, no complaints! I do believe Dutton needs to go back to their use to be Customer Service! I live in Rancho, I need someone to come out and pick me up if my SUV needs to stay for an extra day, VERY inconvenient. I will have to consider this if I purchase my next SUV from Dutton. I do hope they reconsider Customer Service. Do not start being like Mark Christopher, 5 miles from my home, that would be very SAD! Madeline

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department Nightmares From xxxx

By Juan Guzman on 4/18/2018 at 10:08 PM. Helped by Steve. Jerry, Don, and everyone they could possibly throw at me.

Let me start off by saying that most dealerships are crooks, and this one is no different. The management team lacks the proper courtesy that is called for in this line of work, the skill level of their technicians is pathetic and a supremely lame representation of GMC. They do not take any necessary precautions when they are performing services. This place likes to follow the tradition of assuming situations instead of assuring situations. They then like to stick you with a fat bill due to their lack of mechanical skills and abilities. Very horrible experience with these service department and even worse is their entire management team that lacks the respect for customer satisfaction. Good luck trying to resolve your issues with them because, they will never show their face to resolve any issues. My experience was a combination of Freddy Kugger Michael Myers and Jason all mixed into a cocktail and served with no ice and not shaken or stirred. Go else where for proper GMC service.

I would not recommend this dealer.