Dealer 2-Year Rating

Customer Service
3.7  
Friendliness
4.5  
Overall Experience
3.8  
Price
4  
Quality of Work
3.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

My fastest, easiest, friendliest car buying experience!

By Joe in Gilbert on 6/30/2018 at 3:00 PM. Helped by William "Bill" Jurczak.

While shopping for a used car, I saw an Infinity G37S coupe on the Internet with low miles, 1 owner, excellent CarFax, and it looked to be in excellent condition. I took a chance by not calling ahead and drove down to the Earnhardt Chandler Cadillac dealership. Lucky for me the car was still there and it looked just as good in person. I met my salespeson, Bill Jurczak, while looking at the car and he told me a few cool things about it that even I didn't know about. Bill is super friendly, relaxed and made my visit very comfortable. I got a great deal on the car and couldn't be happier with it. Major kudos to Bill, the sales manager Mike Richmond, even the finance guy was great! It was without a doubt my best car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Boomer0607 on 6/15/2018 at 5:12 PM. Helped by Nick Jones.

Brought SRX in for Oil change and Tire Rotation. Appt at 9:30am and there was no wait. Nick Jones and Curtis took care of me and was very satisfied with the Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and quality

By Darrininvegas on 5/3/2018 at 4:27 PM. Helped by John.

I recently saw a review about a “lemon” and how dissatisfied someone was. I can tell you that is NOT my experience. Earnhardt Cadillac Chandler sold me my SRX in 2015 and I have had impeccable service and quality from them for the last three years. John in service has done a superb job for me and the Cadillac brand has also lived up to their reputation. Great job.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not buy from Earnhardt Cadillac!!

By JC on 3/14/2018 at 6:14 AM. Helped by GM Justin.

Most of the original situation happened about 9 months ago when Cadillac finally decided to get me out of a nightmare of a Cadillac lemon car and put me in a new one. I begged Cadillac to let me do my trade at Coulter Cadillac as in my opinion they are the Best Phoenix Dealer Ever !! But they forced me to go with Earnhardt Chandler as my lemon car was from Earnhardt. When I got to the dealer I was told to pick a car and General Motors will take care of swapping my car for the new one. I expressed my feelings to the General Manager Justin about maybe getting an ATS V coupe. That's when he disrespectfully told me that I couldn't afford that vehicle and that I needed to get the same one. I'm a hard working young latino guy. To be honest I felt hurt and discriminated against. This person that I was putting my trust in totally made me feel like I wasn't worthy of anything in minutes. To make the story short I ended up getting the same car just a few years newer. The car was set aside while GM processed the swap. When I returned and took delivery of my car it was damaged. It didn't appear in the same condition I had last seen it and had more than 10 scratches all over the body. The dealer acted like it was ok to deliver a vehicle in that condition. One of the scratches was so bad that less than a week later the car had to be painted. The window tint that I paid $495 was peeling off the window and the other window had bubbles on it and it had to be replaced. The General Manager Justin acted with no empathy and was very rude. Saying 'we took care of it, didn't we?' I ask to talk to the District manager and I received a call from a guy name 'Gray.' I asked for his real name and he would not give it to me. I told him about the situation and he was less than helpful at one point even saying that maybe I was too "particular". It was like a slap in the face with absolutely no respect and no empathy for my situation. I want to take this avenue to answer the District Manager Mr. 'Gray' on his insult of calling me too "particular". Sorry that you think that me wanting my brand new 2017 Cadillac CTS to be in great condition is being "particular" or maybe it is that you don't really care about your brand. Last time I checked the Cadillac slogan was "Dare Greatly” so I expect nothing else. They put me through the process of my new car being painted a total of 3 times. During that time they managed to overspray my expensive Giovanna Wheels. Then they sent a guy to my house that was able to get most of the paint off the wheels. But ultimately I had to spend $1, 500 on a new set of wheels. This car still has overspray paint on the side skirts and this is all damage done by the carelessness of this dealer. The side panels that were painted 3 times still don't match the rest of the car. If anything this dealer should become more 'particular' in their standards.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealer Service Center

By Richard Theodore Villa on 3/14/2018 at 2:01 AM. Helped by John.

Called for an appointment and John set up the appointment when I wanted it and sent an email to remind me. Dropped the car off and John called me when it was completed and explained that a part had to be ordered, however the rest of the service was completed and the car was cleaned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Preventative Maintenance is Thorough

By 71IowaHawkeyes on 2/17/2018 at 6:50 PM. Helped by Anthony Alvarado & the Service Manager.

A well deserved 5 star rating! I had preventative maintenance performed on our 2013 Cadillac SRX: oil change, tire rotation, multi-point inspection, battery check, alignment check....I also requested that they change the cabin air filter. We’re from Iowa so I usually have the cabin air filter changed every 40,000 miles, but in Arizona because of climate dust I have it changed every 20,000 miles. Earnhardt Cadillac came to me with pictures of the existing filter and the air intake vent to the AC/Heater blower. A rodent (most likely a roof rat) had been nesting in the area, chewing up the filter and pushing the filter remnants into the blower intake vent. I authorized Earnhardt to disassemble the blower and clean out the intake vent. They also performed an additional check for any damages to electrical harness. Wow, we were fortunate, because no additional damage was discovered! Their charge for correcting the damage and inspection for possible other rodent damage was only for 1 hour of labor, which I know is very customer friendly. Another item that I routinely do when I take vehicles to dealerships, and I believe a test drive should be part of the labor, is to reset the trip odometer. I found that our SRX was actually test driven, because the trip odometer verified it. Earnhardt’s customer service lounge is very relaxing for customers, which is also a nice plus. But for me when I take our vehicle in for preventative maintenance it is all about trust and value while waiting for our vehicle to be serviced. Earnhardt Chandler Cadillac proved to me that they perform preventative maintenance. If you live in AZ and your car has a cabin air filter, get it changed! A new filter will extend the life of your AC/Heater blower, and if there are critters where you park your vehicle, you might be as lucky as me by having Earnhardt Cadillac change your filter. PS. If a critter dies in their nesting place in your vehicles blower intake; air freshiners in your car will not eliminate the critter’s decaying odor. A shout out Thank You to Earnhardt Chandler Cadillac!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As always a great experience

By Di on 2/4/2018 at 1:51 AM.

The service is always wonderful Curtis is very efficient and personable always a great experience ~ he always goes above and beyond to make sure everything is perfect

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always treated well

By Lowflyer on 1/12/2018 at 9:44 PM.

This visit was caused by a "service parking assist" warning. I knew, from experience, that the dealership would need to see the car while the warning was present. They immediately took my car back into the shop, diagnosed it as a software issue. They performed the update while I enjoyed a cup of coffee and a donut. They offered to wash the car, if I had another 20 minutes. I declined since I had some other errands to run. Curtis, Anthony and Nick always treat me like family. Ken E.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience buying a 2017 CT6

By rmward194 on 10/9/2017 at 4:25 AM. Helped by Luke Salscheider.

We started looking for a new Cadillac a few months ago. Our lease was coming due and Earnhardt Chandler Cadillac was the only dealer in the Valley to have any specials listed on their website. The other stores just didn't seem to be trying very hard. I initially contacted the dealership in July and due to unforeseen circumstances had to put things off for a bit. When I checked back in with the salesperson, Luke Salscheider, he was very courteous and helpful. Due to my travel schedule , it took a about a week of back and forth with emails and phone calls, but throughout the whole process Luke was extremely patient. The day before we had delivery scheduled, I asked Luke to have everything ready to minimize our time at the dealership. Everything worked out exactly like I asked. We were in and out in a little over an hour. I fully expected it to take closer to two. If you're looking to buy or lease a new Cadillac I highly recommend Earnhardt Chandler Cadillac and Luke Salscheider.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department Bilks Customers. Beware!

By Chandler Steve on 9/15/2017 at 11:43 AM.

Dishonest service. Looks new and great from outside. Took my 2 CADS there regularly for service. Each time tells me they found additional problems and if I want to fix them. I would agree. Last time, I was told by Curtis Mitchell, My Service "Advisor" that my car battery died at the shop. I said it shouldn't have as they were new from AAA, so under warranty. Miraculously, battery worked again. No problem since. Now I question all other recommended fixes I paid. My experience there and at Coulter Cadillac Shop have made me realize the Cadillac service is dishonest, so I have traded-in my 2 CADS and will not be buying anything CADS ever again. Short sighted dealerships. I feel bad for GM.

I would not recommend this dealer.

Overall Rating

3.5  

3   Customer Service
5   Friendliness
2   Overall Experience
4   Price

Meah...only if they have something that you really want...

By mudbone on 1/29/2017 at 3:20 AM. Helped by John Heinzig.

My salesperson, John Heinzig, was great and was an excellent facilitator for the deal. The sale was typical, except that I didn't have a trade which gave me a slight advantage. The sales manager had a hard time figuring out the difference between the advertised price of the car versus what the posted price of the car was, causing me to send the paper work back. After getting that straightened out and declining to purchase any of the add-ons (theft deterrent, detailing services, tinted windows - total $1500), I mentioned the other car that I was looking at. With that, the price of the car I bought dropped to accommodate the addition of comparable warranty coverage. When the proceeds of my private vehicle sale arrived to be used as a down payment, the dealership would not accept me signing the cashiers check over to them. I was directed to a nearby bank, located in a grocery store to cash the check. When I questioned if a grocery store bank could handle the amount, I was assured that they could. They couldn't. I had to go to another bank to get the cash. When the transaction was complete, I told my salesman that the car had not been filled with gas. One of his colleagues informed him that when used cars are sold, the tank is not filled. On the next day during the wash and wax session, I noticed that the car was not very clean. There was a letter “J” written on the windshield and rear window with some sort of marker, and I had to remove the plastic covering from the floor mats. The wipers needed replacing and the brakes sqeeked during low speed braking. The seats didn’t look like they had been wiped down either. So much for dealer prep. Going back on Monday. I did get what I believe to be a good price on the car, but the only way that I would go back there is if they had something that I really wanted to buy. UPDATE Upon further investigation, the car needed front brake pads. Luckily, I'm pretty handy and the job was inexpensive and easy with numerous examples shown on You Tube. I just don't think that selling a car that needs brakes is a good thing. I canceled the service contact as well. I used it as a bargaining chip to get the price of the car lowered.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Never Purchase From Here! Horrible!!!

By CodyCTS on 9/30/2016 at 2:18 AM. Helped by Mike and Andy.

So I purchased my 2016 CTS 3.6 from here about a month ago and it's been nothing but xxxx ever since! First let me state that I own a 2014 SRX already which has all the bells and whistles and I stressed the fact that if I'm buying another new Cadillac I want it just as loaded as my SRX if not more. So I wanted to check out the nicest CTS (other then the V) that they had. I was shown a few vehicles but nothing that really impressed me. I was then shown a CTS 3.6 in red, which I was told had it all! I noticed that it didn't have the front parking assist sensors but other then that it did have all the options I wanted. I told the sales guy Mike that I like this red one but I would want it in white and with the front parking sensors and of course he said not problem. I also wanted chrom rims added too. Mike then told me they have a white car, exact same as the one I test drove and they can throw the chrome rims on it and add the front sensors later after they get them in from having to order them for me. I was told the sensors would be here in a few weeks and I would be called to bring in the car to get them installed. So everything was good, Mike met all my requirements, it felt good, so I made the purchase. I put a very large amount, more then half down and financed the rest. After not getting a call for about a month I decide to call the dealership to see If they received my front sensors. They said bring it on in, so that next week I did. The front parking sensors were NOT installed but this stupid curb sensor that is only a loud annoying beeb that goes off when I turn my car on and pull in and out of driveways. Now I am being told that the sensors I wanted and agreed upon are not even an option that can be added. The car must come with the front parking sensors. I WOULDNT HAVE PURCHASED THIS CAR!!! I would have purchased a car that already had the sensors then! I'm beyond upset that Mike lied to me and told me whatever I wanted to hear to get me to make the purchase right then and there. So now my brand new car is not even what I wanted and I'm stuck with it. I talked to the sales manager and got no where. They can't make it right so I'm going to be talking to a lawyer in the morning. Oh yeah and to top all this off, I had black stains all over my visors when I picked my car up the other day. This whole dealership, sales and services is some of the worst service I've ever seen. Going to be taking my Cadillacs up to Scottsdale for now on.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Quality Service Dept, abusing and taking my car on ride

By 4077th on 10/27/2015 at 3:15 PM. Helped by Larry Donahue.

Drop my new CTS off, and ask them to not wash or test drive my car due to just bringing in for interior warranty work. When I got the car back it had tons on micro scratches in the paint from the car going through their dirty carwash. They Also the drove my car and put 12 miles on it for a "test drive", I documented the mileage and I SAW TWO EMPLOYEES AT THE WENDY'S DRIVETHROUGH IN MY CAR!!!!... I know it was mine due to the vanity plate. If I was 40 years younger I would have taken care of confronting the two employees. I paid over $70k for this car, I don't feel like I should have to be taken advantage of every time I trust them with my property that I worked so hard for. Service manager Larry says doesn't know anything about it and will get back to me, 2 weeks later, NOTHING... Who is running that circus? I called Cadillac HQ and formed a complaint, but I am sure they will blow it off, they have so far.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Took my 2013 CTS-V on a joyride

By Busabob on 10/26/2015 at 9:34 PM. Helped by Service Advisor Curtis Mitchell, Service Manager Luke Morris, Service Technicians.

My CTS-V buddies warned me not to take my car to Chandler Cadillac (Earnhardt South). I gave them a try anyway because they are right next to my house and I had a coupe of trim issues (Recaro seat track broke and I had a DRL out). Drop it off, say "no test drive, no wash please". I even sent it in an email! Kudos to the Service advisor as he writes this on the ticket and it's on my invoice so I know he told them but someone wasn't listening. Pick up the car, they show the in/out miles as the same BUT the out miles are actually 6 higher than when I dropped it off. (I took video of the drop off and pick up with the ODO in the background). I went back in; advisor was gone as was service manager so I sent them an email explaining what happened in a very calm tone because I know they (likely) didn't drive the car. Asked them to find out what happened and call me and let me know what they were going to do to make it right. That was fife days ago and I have heard nothing............and my DRL is still out.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By Love my new Dodge! on 4/3/2015 at 9:16 PM. Helped by Jason C..

This week I purchased a car at the Earnhardt Chandler Cadillac location. The service was amazing. Carl P. was extremely helpful throughout the entire experience. We were also impressed with the loan officer, Jason C., from the Mr. Ed Department. Jason was very friendly and also extremely helpful. Carl and Jason both had a great attitude about staying after hours to help us complete our purchase. My husband and I had a great experience doing business with them and will be recommending them to anyone we know in need of a new car.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Be Aware, Please Read

By Crosber on 6/2/2014 at 2:32 AM. Helped by Service Manager.

First off this is the first review I have ever written as a small business owner I know how a bad review can impact your business, but after the expenses Earnhardt Chandler Cadillac caused me I felt the need to warn other consumers. I purchased a used Cadillac Escalade from a private party and brought my vehicle for an overall check to make sure everything was working properly and to have a few minor cosmetic defects to be fixed. After spending $1100 they told me everything looked great and I left with a big burn in my bumper from their technician dropping a soldering iron on it and a few weeks after I had this done my engine blew, this would have been prevented if their technician did their job on checking the engine, which I paid them to do.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the third new SUV that I have purchased from...

By ularry on 4/29/2013 at 1:17 PM. Helped by Roberto Saenz.

This is the third new SUV that I have purchased from Roberto Saenz and everyone has been a great experience. As long as Roberto is selling cars at this dealership I will be returning to him. Thank you Roberto!!!!!!!!!!!!!! Lawrence Hartnett

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I liked the professional approach takenby the sales team....

By arvinlarson on 3/15/2013 at 2:22 AM.

I liked the professional approach takenby the sales team. My son in law was loooking for a car on line for me and they responded with an email wanting me to come in and check out their inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our Car Purchase Decision Process When my wife...

By LEECARTER111 on 3/14/2013 at 6:18 AM.

Our Car Purchase Decision Process When my wife and I needed to purchase a new car to replace an old one, we allowed about five weeks for the research and decision process and another two months for the car to arrive in case we needed to special order one. We test drove seven different SUVs, a Nissan Murano and a Rogue, a Lexus RX 350, an Infiniti JX as well as an FX, a VW Touareg, and finally the Cadillac SRX. We preferred the shape and look of the Infiniti FX, but eliminated it because of the limited cargo space and the fact that some of the options we wanted required other expensive options we did not want. Our final decision came down to the Lexus RX 350 and a Cadillac SRX. We of course priced the cars we wanted on both Edmunds.com and MSNautos.com. Edmunds.com was sometimes inaccurate because it said that some options required other options when the dealers themselves said that was not the case. But both websites are extremely accurate in their pricing. My primary criteria for making the final decision as I told my wife was first safety and second, her comfort on long drives. We almost settled on the Lexus RX 350, which we had test driven three times, but two questions remained unanswered: how much time would be required to build the specific one we wanted, and again, whether there were expensive options that we would be required to purchase in order to get the options we wanted [that also turned out to be true]. While in the process of answering those questions, we decided to test drive the Cadillac SRX a second time. Immediately upon doing that, my wife switched her decision from the Lexus to the Cadillac SRX. Both the passenger and driver seats were more comfortable for her, the car was tighter and more responsive in its handling than was the Lexus, and very importantly because she is short, both the steering column and dashboard pressed against her knee when the seat was moved close enough for her to reach the accelerator and brake. [The Cadillac SRX does not have this problem because the pedals can be moved closer to the driver.] Another very important factor in making our decision was that each of us much preferred the placement of the GPS/computer screen in the Cadillac SRX, as well as the fact that like an IPAD, it could be controlled by touch and was readily accessible to both driver and passenger. The screen in the Lexus RX 350, on the other hand, was placed too deeply in the dashboard for either of us to easily see. All in all, my wife and I probably spent 40-60 hours researching cars on the Internet, examining statistics on safety and reliability, as well as ultimately composing many different emails to the five local Cadillac dealers in Phoenix, once we made a decision as to which car we wished to purchase. There were probably 10 to 15 different phone calls to dealers as well. The results of all the emails to the Cadillac dealers in Phoenix requesting their best price on the specific Cadillac SRX we wished to order proved to be quite useful. All five of the dealers were willing to sell us the car at ‘invoice’ price, but as I learned from one of the emails to John Moriarty at Coulter Motor, the invoice price he was referring to included advertising costs, which Cadillac does in fact charge the dealers, but is not listed on any of the web sites where one can build and price cars, because the advertising costs that Cadillac charges the dealers differ from dealer to dealer. Since I was not interested in paying any advertising costs, both of the Coulter Cadillac dealers in town were eliminated because they were unwilling to budge in this respect. Each of the remaining three Cadillac dealers in town was willing to sell me the specific Cadillac SRX I wished to order at the invoice price minus all the advertising charges. The advertising charges on the invoices I saw were quite significant, varying from about $850 to $988. Lund Cadillac dropped out of the bidding process when I asked them to discount their price further by about $160 to make up for the higher sales tax in Phoenix than what I would pay at Earnhardt in Scottsdale. After they dropped out, only Kachina Cadillac and Earnhardt Cadillac remained in the bidding process. We had test driven a car at Earnhardt Cadillac and were working with Steve Valkenaar there. He was in fact our favorite salesperson [as opposed to sales manager] in our dealings with all of the dealerships. Since the best price we been quoted up to now was invoice minus all the advertising charges, we scheduled an appointment at 12:45 on Tuesday February 26th to meet with Steve and order our car. But that morning I emailed Roberto Saenz at Kachina Cadillac with the specific pricing that Steve had provided for us on an e-mail. I had of course required the dealers to commit in writing via e-mail precisely what their offer was, because I did not want to walk into a dealership having been told one thing over the phone and another when I actually got there, something that had happened in the past when I had tried to purchase a car. On Tuesday at 11:22 AM the same day we were to place our order, I received a reply email from Roberto Saenz at Kachina with an offer to beat our deal at Earnhardt Cadillac by $500 off the bottom line. My wife objected somewhat strenuously, and did not wish to go meet with Roberto. But I as the ‘money guy’ in the family am always looking to save. My wife on the other hand, is ‘merely’ the one who makes all the major decisions. As you might guess, as someone who is still madly in love with his wife, I firmly believe in the “happy wife, happy life” principle. We drove to Kachina Cadillac to meet with Roberto. Somewhat to my surprise as well as that of my wife, Roberto proved to be not only exceptionally amiable, but straightforward and honest as well. He did not try to ‘jerk us’ around or change the deal that he emailed to us in any way. He was also very knowledgeable about the Cadillac SRX and even showed us some things that the salesmen at the other Cadillac dealers had not. Best of all, he was a sales manager and thus someone empowered to make the final pricing decisions for the dealership. Thus we were spared the timely process of having to work through a salesman, which we had experienced at both the Nissan and Infiniti dealerships, before we decided to reject their offers. Our dealings with Roberto were something entirely new in my experience of trying to buy a car. I had met a few affable salesmen that I liked, but never such a friendly and genuinely open sales manager, who was also quite willing to give us such a good deal on our purchase. Because of all of his good qualities, my wife lost her suspicions and recalcitrance and we ordered the car that day from Roberto, putting down the necessary deposit. Roberto was even willing to sign a statement I created before going guaranteeing us the discounted ‘out the door price’ that he had quoted in his e-mail. We expect to take delivery of our car in April or early May. All in all, even though it required an immense amount of work, this was the most enjoyable car purchasing process I have ever engaged in. There was perhaps one more surprising aspect of this purchase yet to come. Because we had worked with Steve Valkenaar at Earnhardt Cadillac more than anyone, I felt it necessary to call him to let him know that he would not be getting a commission because we would not be purchasing the car there. Of course he was disappointed, but since we had been open with one another, the phone call ended amicably. I was quite surprised when he called back within a few minutes to tell me that his sales manager at Earnhardt was willing to match the deal that we had gotten. I told him that I was quite surprised by that, since the sales manager overseeing all the Earnhardt dealerships had just the day before during a visit been reluctant to even eliminate the advertising costs from the invoice price. I told Steve that I would discuss it with my wife, but that we would be most reluctant to try to undo the deal we had just done with Roberto Saenz at Kachina. I indicated to Steve that this is one of those occasions where life seems to be very unfair, because he had done a lot of work for us, and we liked him very much, but he would not be getting the commission from selling us a car. Two hours later, he called back to tell me that his sales manager was willing to sell us the car for $300 less than Roberto. There’s no doubt that this would have been a terrific price, but at this point my wife and I felt little inclination to attempt to undo the deal with Roberto. He had been very fair with us, and we wanted to be fair with him. Lee Carter, Ph. D. March 6 2013

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

February 27, 2013 Just a note regarding our...

By BhagavanSriSathyaSaiBaba on 3/8/2013 at 7:17 PM. Helped by Roberto Saenz.

February 27, 2013 Just a note regarding our interaction yesterday with Roberto Saenz at Kachina Cadillac: We had been to two different Cadillac dealerships prior to our meeting with Roberto. As we are people who do extensive research before purchasing large ticket items, we sent emails to all of the local dealerships with the MSRP information we had gathered on a very specific configuration of the 2013 SRX Performance model asking for quotes. As we were walking out the door toward ordering our car from another dealer, Roberto emailed with the best offer yet. I was hesitant to keep up the process as the salesman at the other dealership had been so helpful and worked so hard for us, that I came into the meeting with Roberto a bit guarded. It wasn’t long however, before Roberto had won me over with his knowledge about the car, the purchasing information, and what to expect from Kachina Cadillac, all presented with his obvious love of the whole process. His extensive knowledge, honesty and genuine affability (not to mention the best deal we’d encountered so far) were important factors in changing my mind right then and there. Our intention in going over to Kachina Cadillac was to collect information, but thanks to Roberto we walked out after ordering our car, satisfied with the process. We were impressed enough that even after we heard from the original dealer that they would beat Roberto’s offer by $300, we declined. We look forward to the same level of interaction with Roberto and Kachina Cadillac as the process continues. J Davis

I would recommend this dealer.