Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.2  
Quality of Work
4.4  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tire was going flat

By Bianca on 4/17/2019 at 10:17 PM. Helped by Anthony.

I picked up a nail and it was on the outside of the tire and could not be fixed so I had to purchase a new tire. The employees in the Service Dept. were very professional, helpful and attended to my needs very well. I couldn't have asked for better service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

superb

By BeckyXT5 on 4/5/2019 at 10:26 PM. Helped by Saad.

We traded in our 2016 SRX for 2019 XT5 Smooth as silk, Saad the sales rep was excellent. He worked hard crunching numbers and presented an excellent sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paul Egger and the entire Earnhardt Family is exceptional

By karla on 4/8/2019 at 9:59 PM. Helped by Paul Egger, Terry Schaler.

Everyone at Earnhardt Cadillac was very pleasant and informative. I would definitely recommend a friend or family member to Earnhardt Cadillac. Paul Egger was a terrific salesperson and very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always get great service

By connie on 4/6/2019 at 1:18 PM.

I went in with my 2014 Cadillac cts for its routine oil change. From the time I drive up until the time I leave they make you feel special, All the employee are well dressed and very polite.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and comfortable

By Chavef2 on 4/5/2019 at 3:15 PM. Helped by Craig Darrow.

Everyone was very courteous the dealership was very clean and nice. My salesman was informative caring and not pushy at all.It was not stressful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the best service

By meg1213 on 4/5/2019 at 2:33 AM. Helped by Anthony.

I am very satisfied with my service at the dealership. All my needs are met and Anthony takes great care with any follow ups. Thank you I love my SRX

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Spartan221 on 4/5/2019 at 10:42 PM.

I have always had great service when brining in my Cadillac. The staff is always friendly and helpful. I had to order new tires and they were there when they said they would be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change

By AZshelly on 4/5/2019 at 7:56 PM. Helped by Anthony.

Besides the oil change and tire rotation, they also fixed the mechanism under the driver’s seat because it was making sounds when the seat was adjusted. I love that they wash your car after service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good Experience!

By #2185 on 4/5/2019 at 4:51 AM. Helped by Paul Egger.

Buying my truck was pretty simple. Paul was my salesman. Great guy , helpful, and very knowledgeable. Would definitely recommend this dealership to anyone looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Lowflyer on 4/5/2019 at 3:03 AM. Helped by Nick (the service manager).

I’ve used Earnhardt Cadillac for my service needs for two years, and am always satisfied with their first class attention. I highly recommend them

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Time for a new car

By Alan on 4/4/2019 at 10:58 PM. Helped by Gus for the most part.

I'm a disabled Veteran and after 8 years, they came through. I had been looking at a Cadillac since year 7 and the XT5 in particular. All that could be explained briefly was and we're finding a bit more as we go along. It's a perfect fit for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle maintenance

By jdrose88 on 4/4/2019 at 6:09 PM. Helped by Brandon Jamison.

Timely, courteous and reliable. They team had estimated an hour and forty minute wait time, which met my expectations, and they washed my car. I felt safe and secure in a pretty, shiny car. Nice job!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Buying the Cadillac XT4

By Missshell on 4/4/2019 at 5:41 PM. Helped by Saad.

Really enjoyed my sales person, Saad, great guy. Other than that it was the conventional Dealership visit. Test drove cars, found one I liked, started the paperwork. Typical pressure to buy lots of over priced extras. I was very disappointed that the vehicles shown in your ads, of which I chose several to test drive, were not available when I got to the dealership. Typical come-on tactic.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

service

By Alfred2015@ on 3/28/2019 at 5:02 PM.

3 years with no problems with service and they fixed some hard ones!! If you can wait for the car wash at the end of your service call it,s worth it, great job.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Aggressive xxxxxxx for a Finance Manager

By Mdetore1 on 3/21/2019 at 3:15 AM. Helped by Didn’t get his name before leaving.

This place is a complete joke. Could not have been more offended or annoyed with the amount of time wasted by dealing with an uneducated moron for a finance manager. Fire him!

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

dishonest but overall good deal if you watch them carefully

By Lexuslover on 1/22/2019 at 3:01 AM. Helped by Pete, Lee, Justin.

I saw a car listed on carfax, as I was out of state, I was interested and the price was good. I called and talked with Pete. He was helpful, said there were no dents, etc., even took a few pictures. When I had a friend go look at it, however, he took a picture of the car with a baseball size dent in it. When both my husband and I both asked Pete again if there was a dent, he said "no." I then asked for the manager and was transferred to Lee. He was more helpful, but later found out he was not the manager. I was told there were two fobs for the car. My friend said that one of them was not working. I was told by Lee and Justin that it was a dead battery which they didn't carry there but they were sure it was fine. Long story short, I bought the car after making sure they fixed the dent that they said wasn't there. I took the fob into a Lexus dealer upon receiving the car and they told me kindly that the fob did not match the car at all, but was likely pre 2011 as it was an am and the 2015 lexus is an fm. He said there is no way a dealership would not have known this. It would be a $350 dollar fix. Long story short, I bought the car, knowing at the beginning they weren't really honest. I like the car, but the blatant dishonesty for a sale is frustrating. Had I not known someone in Chandler who could look at the car for me, they would have likely sold me a car that needed a new windshield, had a dent, needed new breaks, was out of allignment, ect., and not batted an eye. Frustrating. We called Andy at the shop and he said there was nothing he could do.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A nice surprise

By Alvie on 9/27/2018 at 5:25 PM. Helped by Nick and Anthony.

I have a 2013 XTS and the locks on the drivers door no longer worked. My husband just got our of the hospital and I had to have a car at all times. They delivered a loaner to the house and picked it up when the car was done. I had been quoted a cost of $450 and expected that because I have learned that all work on a Cadillac is expensive. When they called that the car was ready and that they would be bring it out, I was pleasantly surprised to learn that it was only a $100 deductible fee because it was still under warranty. I had thought that the warranty had expired and was happy that they took the time to check it out for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

My fastest, easiest, friendliest car buying experience!

By Joe in Gilbert on 6/30/2018 at 3:00 PM. Helped by William "Bill" Jurczak.

While shopping for a used car, I saw an Infinity G37S coupe on the Internet with low miles, 1 owner, excellent CarFax, and it looked to be in excellent condition. I took a chance by not calling ahead and drove down to the Earnhardt Chandler Cadillac dealership. Lucky for me the car was still there and it looked just as good in person. I met my salespeson, Bill Jurczak, while looking at the car and he told me a few cool things about it that even I didn't know about. Bill is super friendly, relaxed and made my visit very comfortable. I got a great deal on the car and couldn't be happier with it. Major kudos to Bill, the sales manager Mike Richmond, even the finance guy was great! It was without a doubt my best car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Boomer0607 on 6/15/2018 at 5:12 PM. Helped by Nick Jones.

Brought SRX in for Oil change and Tire Rotation. Appt at 9:30am and there was no wait. Nick Jones and Curtis took care of me and was very satisfied with the Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and quality

By Darrininvegas on 5/3/2018 at 4:27 PM. Helped by John.

I recently saw a review about a “lemon” and how dissatisfied someone was. I can tell you that is NOT my experience. Earnhardt Cadillac Chandler sold me my SRX in 2015 and I have had impeccable service and quality from them for the last three years. John in service has done a superb job for me and the Cadillac brand has also lived up to their reputation. Great job.

I would recommend this dealer.