Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome service

By vashbaugh on 8/5/2019 at 5:39 PM.

I had bought a Chevy traverse in Nov 2017 the staff treated me like family and fought to get me get me great financing and a quality and affordable vehicle. On July 6th A drunk drive hit my parked car and totaled it. Once again SI and Jeff took care of me fighting to secure me awesome financing and a great and affordable truck this time. With such a large inventory there is so much to choose from. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraudulent activity

By Cgriggs71188 on 6/11/2019 at 3:46 PM.

So I went to co singing for a car for my brother. My sister was going to but due to being on leave from work wasn't able to. I meet up with them we sign papers and leave. The car had a few problems they assured us would be taken care of the next day. We take the car to the mechanic they told us to and nothing was fixed. We were called to come back in and sign papers again and did. I guess I asked to many questions because the owner got really short with me and hurried me to sign. So when we got the registration for the car and my name was on it but it's not on my credit I thought it was weird. Then I called the bank. These people whited out my pay stubs and put my sister's SSN but my name. So now I'm worried about what else these people may be doing with their customers Information. Anyone else experience this?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST DEALERSHIP EVER. LIARS - ALL OF THEM. DON'T BUY HERE

By madashell on 3/18/2019 at 4:38 PM. Helped by Juan and Juan in finance.

On March 9, 2019, I was looking to purchase a vehicle. I did not see anything that I wanted to buy until I noticed a Black VW Passat. I just assumed that the car was a personal use car. Salesman Juan asked me if I would like to go for a test drive. I asked him the price of the car (I already informed Juan that I was paying cash and did not want to go over $10,000). Juan asked me to wait while he checked on the price. I looked in the car and there was no sticker, no book, no nothing to indicate the car was for sale except the fact that it was on the lot. Once Juan returned, he said that the car was over my price but that he would “work it out” so that I could afford it. The test drive was a pleasant one and I proceeded to ask about the warranty. Juan assured me that there was a warranty and that we would find out once we did the paperwork. Once we got to the office, Juan introduced me to the manager. I do not recall his name. The manager approached me about the car. I told him that I liked the car and wanted to talk about price. The manager left me and Juan sitting while he went back to his desk. I asked Juan again about the warranty. He said not to worry and that we would take care of the warranty paperwork with everything else. The manager asked me how much money I had to pay today and I told him that I had $7,000. I had the other money in the bank and would get another paycheck in a couple of weeks. He left Juan and me while he went back to him computer. I asked Juan again, “let’s go and do the warranty stuff while he’s at his computer (there were multiple salesman around the manager talking and doing other things). I thought we had time, so I said to Juan, let us just go in and we can get the warranty stuff explained while he is doing other things. Juan said that I had to wait until we did all the paperwork. Once the manager approached again and said that we can do the deal. We went into the finance office and met with another Juan. Juan had multiple papers for me to fill out. I’m reading papers and signing and reading and signing. By the time I was almost done with signing, Juan brings out a piece of paper indicating the car was being sold “as is”. I stopped everything and said that I do not purchase cars “as is”. I told him that I was told that the car had a warranty. He then left the office and went to go get the manager. The manager came in the office and informed me that there was no warranty. I told him that I do not buy cars without a warranty and I did not want to do the deal anymore. The manager told me that since I signed the papers, I would not get my money back. Both Juan (in finance) and the manager were intimidating me and pressuring me. They were not going to give my money back. Juan then said that I had 3 days to EXCHANGE the car but that I could not get a refund. HE NEVER GAVE ME ANOTHER OPTION. At that point, I felt pressured into purchasing. If I did not take the car, I would have to leave without my money and without a car and wait to sue. The manager assured me that the car had gone through a rigorous inspection and smog and was in good shape. I told him that I would take it to my mechanic. Once I got the car home, I realized that Juan (in finance) did not give me copies of any paperwork on the car (i.e., Carfax Report, Recall information, Spare Key, etc.). Juan and Jacob (another salesman) followed me home since I was in a borrowed car. I told Jacob and Juan that I did not have any paperwork and Jacob PROMISED me that he would email the documents. HE DID NOT. Once my mechanic inspected the car, he noticed two major leaks. One leak was oil and the other was the water pump. Both fixes would cost around $1200. At the time, I offered to fix the oil leak as long as the Dealership fixed the other leak. Once I called about the issue with the car, I got the proverbial “run around”. I was LIED TO ABOUT THE WARRANTY AND LIED TO ABOUT THE CONDITION OF THE CAR. This is what the State of California says about purchasing cars that are sold “AS IS”: When you buy "as is" the entire risk is put on you. To disclaim all warranties, the dealer must conspicuously post it in writing on the vehicle. As is does not disclaim fraud, and if the consumer was lied to, mislead, or not told of a material defect, the as is disclaimer does not shield the dealer. State and Federal law require that every used car offered for sale have a "Buyers Guide" in the window. This guide tells you whether the car comes with a warranty, and what the terms of that warranty are. Typical is 30 days and 1,000 miles, though they vary. Oil Leaks & Thermostat/Water Pump Leaks are MATERIAL DEFECTS.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst sales and finance ever.

By Ferny on 3/17/2019 at 2:16 AM. Helped by "J" John doe.

I called and the sales representative that answered referred himself as "J" and didn't bother telling me his full names. We came on a payment plan and then added 50.00 who does that. Very dishonest. Then he started texting me laughing emojis and taunting me and was very sarcastic. DO NOT GO THERE MI GENTE!!! Rip OFF.

I would not recommend this dealer.

Overall Rating

3.2  

2   Customer Service
2   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Good deal, rude sales manager

By Jay25 on 12/19/2018 at 2:30 PM.

I was pleased to work with Michael who worked with me to negotiate a good price. The deal was almost undermined by a rude sales manager who insulted me and told me to leave. Michael apologized and salvaged the deal before I walked away, I really appreciated his efforts. I’m very pleased with the deal but that manager should stay away from paying customers.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worse customer service ever

By Truckgirl87 on 9/4/2018 at 1:47 AM.

Horrible experience, rude perverse I have never experienced someone so full of themselves not only did he not try to stick to just talking about a car but he went as far as asking about my personal life and made me feel uncomfortable during my visit, I did not complain and decided to just go somewhere else to purchase because of how poorly I saw management working.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car - Great Experience!!

By CDubsStang on 8/2/2018 at 7:28 PM. Helped by Ray, Andy.

I had a great experience buying my dream car here at ECPS. I got the Blue Book value from my Credit Union and ECPS posted the Carfax, so I was prepared before I arrived. Not only did the car exceed my expectations, but Ayobi and Andy were super friendly and helped me get a deal I couldn’t pass up. Nobody was pushy (including me) and it really made for one of the best buying experiences I’ve had. I’d easily come back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing

By Phs12flash on 7/18/2018 at 10:10 AM.

Truly appreciate what ms. Julieta did for me. She worked out the best rate for my truck. Great attitude very humble and great customer service overall

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing buying experience!

By Audi A3 on 7/16/2018 at 1:08 AM.

I want to thank Michael, Ray and Cy for their patience and professionalism as they helped me get into my BMW! I highly recommend East County Pre-Owned Superstore to anyone seeking to purchase their next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome team

By Dasia on 7/13/2018 at 11:48 PM.

I had the pleasure of doing business with a very special team, Ali, Pouria, and Daniel, who worked with me in a very individualized matter to achieve the car buying experience that I was searching for. Ali was the first to greet us at the dealership and helped us find the car that we were looking for. He was very attentive, showed us a few vehicles, and let us test drive the car even though it was past business hours. Ali is an excellent cars salesman. Daniel went above and beyond in working with our budget and finding financing that met our needs. And even a day after going over numbers, he called to give an even better deal. Me and my husband had a monthly budget goal and it was only off by 3 dlls.. how awesome is that. Pouria went through all the paperwork that needed to be signed. I have a very type A personality and was very nervous throughout the process but Pouria did an excellent job in explaining everything thoroughly. I was very thankful to have had such an awesome team and will be referring this car dealer in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HANDS DOWN THE BEST DEALERSHIP I BEEN TO

By Omahar25 on 7/11/2018 at 7:58 PM.

No matter what your credit score or your down payment these guys will make something happen.They actually care. I would recommend this place to anyone thank you. 😀😀😀😀😀 i was nervous and still nervous as xxxx right now. MICHAEL,MR RAY, AND MR CY, MICAEL SADRI ARE THE NICEST PEOPLE COME DOWN HERE YOU WONT REGRET IT THANK YOU FOR MY CAR

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience car shopping

By 123Jeppliberty on 7/7/2018 at 11:55 PM.

Julieta our Sales Consultant was very attentive to our needs and made this a smooth process. The best experience I ever had car shopping, and the inventory is great, I will highly recommend Julieta and this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I got a car with no good credit.

By Stevekap on 6/3/2018 at 12:15 PM.

I bought a Toyota Sienna 2015 for $26,500 I was approved with bad credit, but I had two jobs and an extra income. The'yr all friendly and like to help me get the car. And that's what they did, I do recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By Kyle smith 3785 on 5/21/2018 at 9:39 PM.

I had a great salesman who wasn't pushy in any way. He did his best to give me a fair deal for both parties. Thank you for all assistance in finding me the vehicle I've been looking for!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding dealership

By Dreads 74 on 5/7/2018 at 10:19 PM. Helped by The fianance guy.

Just bought a car from them and my experience was absolutely incredible. Great salesperson Ali helped me and he was very nice and polite and professional the dealership is clean, and very professional Ali's boss Karl was outstanding with getting into my new automobile at a great price. I appreciate all the love and visit was a pleasant one indeed I would recommend them to anybody I know. The fianace department was excellent with explaining to me the car fax and the history on the vehicle I was purchasing. My monthly payments are great and down payment was reasonable as well. Great job guys you are the best!!! Respectful Submitted, Anthony Mixon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service! Great sales team

By juniorsantana113 on 4/25/2018 at 3:22 AM. Helped by Phsy!.

I want to give a huge thanks to Michael Sadri, his twin brother and Phsy for helping me on my 3rd vehicle purchase. They were all very helpful and helped tremendously on getting me another gorgeous car, a replacement I bought for my mom's Subaru that was a total loss. They did not hesitate one bit to get me going immediately to getting my mom her new replacement. Love this place and I'm a customer here to stay could not be more happy with these 3 employees, great team! No pressure and upfront it's all I need! Thanks guys!!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Looking forward to the rides ahead in my new truck!

By RubenGMC13 on 4/15/2018 at 4:35 AM.

Thank you Baha & East County Pre-Owned Superstore for making this car buying experience easy and enjoyable. Baha was a cool dude, he wasn’t pushy at all and really worked on getting me a good deal. They have a pretty large inventory, decent prices and all the employees I met with were pretty cool. I highly recommend ECPOS to anyone looking to purchase or upgrade their vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best in the West

By Allen on 3/26/2018 at 11:18 PM.

Jeff really help me out a lot. Really was patient and got me a great deal. I wanted this car bad and he worked with my credit and made everything work.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

ML359

By 1 on 3/31/2018 at 10:35 PM.

Friendly service, of course. Not too pushy. I was shown what I was interested in and apwed to test drive. My questions were answered in a timely manner. Of course they haggled and we haggled back. The sales experience was not pushy or hard core.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy

By MelBoady on 3/27/2018 at 4:00 AM.

We came in just to look at a vehicle that we really thought was out of our range. We were in San Diego visiting from Vegas and had been frustrated after weeks of car shopping. Ali and Nissim made it a great experience. Negotiating the price is usually a nightmare, but they really made us feel like they wanted our business and were willing to work with us. They were very friendly and seemed genuinely excited for us after the deal was done. Thanks guys!

I would recommend this dealer.