Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4  
Friendliness
4.3  
Overall Experience
3.8  
Price
3.8  
Quality of Work
4.2  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible experience

By bucky on 7/11/2017 at 12:04 AM. Helped by Jonathan.

if i could i would give them a negative 2 stars!!! Its bad when the salesmans lie to you. wont work with you at all definitely not friendly. says your credits not good to get a vehicle from them when they never ran it thru any banks or lender's. wouldnt recommend anyome go to this lieing place!!! went to Farris Motor Company and they had me in one in less than an hour and i drove off the lot with my brand new ride. I wouldnt suggest anyone to go here. Go to Farris Motor Company!!!!

I would not recommend this dealer.

Overall Rating

3.0  

5   Friendliness
1   Overall Experience

Pre-approved doesn't mean pre-approved

By preapproved-not on 2/25/2017 at 3:11 AM. Helped by Jill and the finance officer(?).

Told we were pre-approved for 2016 model vehicle. When we got there, amnesia had taken grip on the finance office and we discovered that they were willing to push us in a brand new, butt-ugly Nissan Versa (xxx edition). Pre-app. is just a ploy.

I would not recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price

Pleasant

By Patty1027 on 1/4/2017 at 1:18 AM. Helped by Emma Silva.

The sales person was very easy to work with. Wish that it would not take so long to buy though, but other than that Emma was easy to work with and did not pressur us.

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service department

By Chris W. on 12/5/2016 at 7:11 PM. Helped by NA.

Try to tell me I need brakes and battery had low voltage. It needed brake fluid and battery post cleaned. Cost less than $5 to fix instead of over $200.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME DEALERSHIP

By bobby53 on 11/26/2016 at 5:15 AM. Helped by MIKE STANLEY.

LAST DEC I GOT A 2016 VERSA THEN THIS NOV IT WAS TOTAL SO I WENT BACK TO EAST TENN NISSIAN AGAIN ONCE AGAIN GREAT PEOPLE TO WORK WITH DROVE HOME SAME DAY WITH 2017 VERSA THERE FRIENDLY STAFF THERE MAKE CAR BUYING A PLEASURE THEY GO OUT OF THERE WAY TO MAKE SURE YOU GET CAR AGAIN THANKS EAST TENN NISSAN

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Good Deal

By Septversanote on 9/19/2016 at 10:04 PM. Helped by Elizabeth and Mike Epply.

I bought a brand new 2015 versa note on the Sunday before Labor Day. It was a closeout (a year old) and I was able to get 7500 in rebates. I didn't get to the dealership till 4:30 and was done by 6:30. Elizabeth was my salesperson. She was very nice and gave real opinions. Financing was quick and I was surprised by the approval with a lower interest then the pre approval I came with. Now the bad: the detail worker left so the car wasn't detailed and there was only one key. When I got home I looked under the hood and it looked like corrosion was around the battery and rust spots -again new car. I took it the service dept a week later and was pretty frustrated because I live 50 miles away. Anyway, quick fix, was just dirt buildup and they cleaned it up. The service desk worker ordered my extra key and it arrived fed ex with a nice note from Elizabeth. Overall I'm extremely satisfied, I should have looked under the hood before I signed and I don't expect the detail people to miss there clock out time because my sale is running past closing time when I'm the one that came shortly before closing. I was pretty irritated when I came back a week later because the dirt under the hood and I'm sure it showed but staff acted pleasant and professional as expected. Did I mention $7500 rebate!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

got oil chage nick and melissa r the best

By crazy jessica on 5/14/2016 at 4:34 PM. Helped by melissa, nick.

I love this place it not as good tho with out rufus I miss him so much... but melissa and nick and ted powell are the best and they will always be like family to me

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy

By Momof5 on 5/12/2016 at 10:53 AM. Helped by Melanie.

The people were great. They helped quickly and kept me updated as to the progress of the service. I was out under an hour. It was fast and easy...thank you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Go Somewhere else

By Amanda Beddingfield on 5/4/2016 at 6:36 PM. Helped by David Harris, Stephen Hayes, Shawn Huff, Michael (finance) and many others.

Worst experience EVER. We purchased a vehicle on April 1,2016. It had to go to service on that Monday. When I called nobody would return my calls or emails to tell me the status or what was going on with the service. Finally Shawn Huff answered and said he would take care of everything and gave me his Cell number. When I returned the loaner vehicle, not one single person greeted me, instead the salesperson (Stephen Hayes) met me at the door and said come with me. I was treated like a criminal. Not to mention the service work was not performed. The only person who has treated me like a human is the Internet Manager David Harris whom I have only talked to on the phone never in person. It has been over a month and my paper tag has expired. I called to see where my tag is to find out the vehicle is still registered. In the previous owners name. So I called the dealership and wouldn't you know it nobody is available to speak with me and Shawn Huff doesn't answer or return calls. So here I a with an expired Tag and can't fix it. So I called David Harris because receptionist said she would request a tag but manager probably wouldn't approve it. David says he will send me a tag there was a problem with the payoff of the vehicle and it should be taken care in a few days. So that tells me they sold a vehicle that shouldn't have been sold. Buying a car is supposed to be fun and easy. Hahahaha. Maybe somewhere else. Too bad I had to even give them one star

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Got me a low interest with bad credit

By Edward Thomas Walsh on 4/25/2016 at 4:09 AM. Helped by Dont remember name.

Had a bad experience with Fenton Nissan but didn't let east Tennessee Nissan know . Fenton offered me 6500 for my trade in on a 2015 versa 9 months ago and I paid 13000 for with 13000 miles on it. Plus my interest was 22percent.which I expected with my credit.Needless to say Fenton lost a customer and the sale. Went to morristown to east Nissan and they gave me 9500 for my car and 12.9 interest on a Nissan altima SL fully loaded .great job. Any one consider going to Fenton I advise u go thru east Tennessee Nissan in morristown first. Especially if credit isn't great. They will do what they can for lower interest rate and get your payments were u need them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Racerguy on 4/10/2016 at 1:12 PM. Helped by Service writer.

Good service,friendly people. I never had to wait excessively for my vehicle at any occasion that I have had service. Dealer actually waited on me to get there one time when I was late getting off work to bring vehicle.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Price
5   Quality of Work

upset with financing

By tinkertoy777 on 3/2/2016 at 12:45 AM. Helped by Rand Walsh-Did a good job. Also Billy Case..

I leased this vehicle in 2014 and got out of lease last week by buying it, but the price now on this 2 year old car is more now than in 2014.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional!

By Susan on 1/10/2016 at 4:16 PM. Helped by Stephen Hayes.

Stephen Hayes is your go to guy! He is good at his job with no pressure. He goes above and beyond to find the exact vehicle your looking for.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

stay away

By Randy on 1/1/2016 at 5:11 PM. Helped by don't remember.

Called dealer looking for a Nissan said they had 2 of what I was looking for ask the sales man to go out to the cars and look them over for any damage he said both cars where in great shape. So I drove from alabama 6 hours away when I arrived to look at the cars they had only one car not the 2 i was told. as I started looking it over there a a big dent on the trunk I ask the sales man if he didn't see this while we were on the phone earlier he said he didn't think it was a deal breaker and wouldn't cost to much to get fixed. Will never trust this dealership again so beware

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By katyaramirez123 on 12/31/2015 at 6:03 PM. Helped by Steven.

They helped me out with everything, offered me great service. Everyone was really friendly and they made sure I got a good deal with the car I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME DEALERSHIP

By bobby 53 on 12/31/2015 at 10:13 AM. Helped by MIKE STANLEY.

FIRST OF ALL MY CREDIT NOT SO GOOD SO I WENT IN ON MONDAY THINKING THAT THEY COULDN'T HELP ME BUT MY SALESMAN MIKE STANLEY WENT TO WORK FOR ME I WAS THINKING I BE THERE ABOUT AN HOUR THEN GO HOME IN OLD CAR BUT NO HE WORK AND I DROVE AWAY WITH A NEW 2016 THEY ARE THE BEST DEALERSHIP IN EAST TENNESSEE IN MY BOOK EVERYBODY THERE WAS AWESOME TO MEET AND TALK TO A COUPLE OF THEM WE LAUGH AND HAD FUN SO IT WAS A PLEASURE TO GET NEW CAR FROM THEM THANKS EVERBODY AT EAST TENNESSEE NISSIAN YOU GUYS ROCK

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Dealership

By bigorange on 12/18/2015 at 1:10 AM. Helped by Josh Vaughn.

I must say that this is my second purchase from East Tennessee Nissan and through both purchases I have been completely satisfied. I would recommend this dealer to anyone that is looking to purchase a new car or truck. They are very thorough and knowledgeable and they try to get you the best deal possible. Thank You all for a great experience!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly Service with a Smile!

By Satisfied Gal on 12/5/2015 at 1:55 AM. Helped by Taylen"s Mom and Melissa Dalton.

Great experience with all service visits with friendliest fols ever!!!! Very personable and helpful! The service providers treat you like family and are concerned about your needs.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

there awsome

By crazy jessica on 12/1/2015 at 4:09 PM. Helped by charles.

They are good they treat me like family they are nice and will help you they will try there best to make u happy if your not happy with ur service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Same great service I've always received!

By 2subDude4u on 11/29/2015 at 5:38 PM. Helped by Charles Barnett & the rest of the service dept., as well as Ashley (?), whom I find to be always friendly & helpful..

My first maintainance/service appointment since I purcased my 2015 Rogue. Evereyone was courteous & professional; I received the same great service that I've always gotten @ this dealership.

I would recommend this dealer.