Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME GUYS!!

By CRASH on 9/16/2019 at 2:09 PM.

Fantastic experience from the salesman (Ed Reese) all the way to finance the finance department. The staff greets you at the door & Ed showed up within minutes of being called.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I loved it!!

By Destiny on 9/15/2019 at 5:10 PM. Helped by Tim Holly, Eddie Fagan.

Tim Holly went above and beyond for me and my wife! Will definitely recommend him to anyone looking to buy new or used. Fun and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Pearl on 9/11/2019 at 7:35 PM. Helped by Alonzo F..

Great experience buying a new vehicle! Very helpful and attentive staff made the process easy and painless. Plus side, our salesperson was not pushy and let us take our time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By Christi on 9/9/2019 at 2:29 PM. Helped by Emily, Thomas and Mac in financing.

We were so pleased with our car buying experience! The staff was extremely helpful and friendly. They answered all of our questions and met all of our car needs, helping us find what was best for our family and budget.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By rtd on 9/7/2019 at 5:18 PM. Helped by Joey Rillo and Jonathan Waddell.

Both Joey Rillo and Jonathan Waddell were a pleasure to work with and I am excited about my new vehicle. And overall it has been a great experience. I don’t but a car very often but when I do I research it and study all the facts and reviews. That takes lots of time and Joey spent LOTS of time with me as I made this important decision. He was also very patient and understanding as I could not shop without my 12 mo old granddaughter and 5 yr old grandson accompanying me. When Joey was tied up, Jonathan did a great job assisting him and was a pleasure to deal with also. The experience was great however there is one complaint: the accuracy of the preowned autos available on the website. It was very frustrating to get to the dealership and find that of 17 vehicles listed of a particular model only 3 were available. And I understand that they sell many cars and keeping the list updated is quite a challenge. But to see many of these vehicles still listed after almost a week (after finding that they are not actually there) was very frustrating. It also made the salesmen’s job much harder and was frustrating to me, the customer. Also... they have a fantastic service department and that was what brought us here to shop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sienna XLE Premium

By SquirrelandThumperPlus5 on 9/5/2019 at 2:28 PM.

Came in looking to trade in my Tacoma for a used 4Runner and ended up getting a fully loaded Sienna XLE Premium 2020. Seana helped us picked out our vehicle and was very helpful!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

New Rav 4

By LH on 9/4/2019 at 4:04 PM. Helped by Brandon Donerson.

Purchased a new RAV 4 Hybrid. Initially went in to try out a highlander. Brandon Donerson was our salesman and he was great to work with through the experience. He was very helpful, knowledgeable, patient and did not pressure us. The office staff took a long time to process paperwork, but the facility provided coffee and water and even a sandwich.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Quality and Customer Supports

By GTT52 on 9/3/2019 at 6:43 PM. Helped by Greg (Finance/Closing - former Army Paratrooper) was also exceptional. His professionalism and warm personality made our experience exceptional..

We recently bought a 2019 C-HR, our second vehicle from Eastern Shore Toyota. Our salesman was Brandon Donerson for both vehicles. Brandon was very knowledge and provided his expertise while guiding us through our many options. After selecting our C-HR, he continued to be helpful in setting up the systems for us. We would not hesitate to use Brandon and Eastern Shore for our next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Highlander

By Tonya C on 9/3/2019 at 8:57 PM. Helped by Nathan Sansing.

Great buying experience went above and beyond to make purchasing a vehicle smooth and friendly answered all questions I had about vehichle great hitch I had put on . Nathan was very knowldegeable

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top Notch Excellent Service

By G. Brown on 9/3/2019 at 11:49 AM. Helped by Richie Peak.

Eastern Shore Toyota and my salesman Richie provided a professional, no haggle experience. You feel no pressure and a relaxed atmosphere while shopping. Richie walked me through the process and provided excellent customer service and explaining every detail along the way. His laid-back approach and demeanor makes for an excellent experience. I will definitely recommend him and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Florida Girls on a mission!

By Gina Lee on 9/2/2019 at 3:54 PM. Helped by Richie Peak.

We have driven dozens of cars , been to dozens of dealers so we headed east . When we arrived at Eastern Shore we were blown away at the size and selection of vehicles this dealership offered. We were immediately greeted by an ocean of smiling faces in black and red Toyota shirts. Everyone was friendly , helpful and ready to serve. The team called the salesman we had been talking to on the internet and our adventure began. Richie had a great smile and was ready to help us find our new car! We aren’t easy to please and I can be more than a handful to deal with but he kept that smile and worked super hard to got us the deal and car we wanted! He was very professional, took us on a tour of this huge showroom, complete with a cafe, TV lounges , kids play area and even a complimentary nail technician. 😱 We got an awesome deal, gorgeous car and beautiful nails all in one spot! If you wanna be treated well, spoiled a little and get an awesome deal on an amazing new ride go see Richie and the crew at Eastern Shore Toyota!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Praise for our salesman - Seaborn Campbell

By Astuart3 on 9/2/2019 at 2:06 PM.

Seab was great to work with!! He was extremely engaging and made buying a new car fun and stress free. He handled all the details of closing in a very efficient , timely manner. I would highly recommend him and would work with him again without hesitation. A real pro!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best don’t settle for leas

By Jenagirl43 on 8/30/2019 at 1:18 PM. Helped by Joey.

Joey at Eatern ashore, went above and beyond to get me in the car I truly wanted. He was patient, kind and knowledgeable. Go see him, and see what he can do for you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good atmosphere. You are treated well by everyone.

By Ken on 8/29/2019 at 1:42 PM. Helped by Andrew Lanier,.

Everyone at Eastern Shores Toyota from someone greeting you to sales to financing were very friendly, helpful and professional. This is our 4th Toyota vehicle. I guess you can say we like them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By cleiser25 on 8/27/2019 at 6:49 PM. Helped by Nathan sansing.

I couldn’t be happier got a great value for my trade almost zero haggle on price. I couldn’t have been treated better if I was the owners own son. One of the best experiences I’ve ever had purchasing a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A very Good experience in purchasing a new vehicle.

By acouch14 on 8/27/2019 at 3:26 PM. Helped by Emily Brock, Timothy, and Jake Niland.

We have a couple that purchased their new vehicle from Easter Shore Toyota and they recommended them to us. We went down on a Tuesday after I got off of work and found what we wanted and more. We had been looking at a different type vehicle and that just was not working out and it did not have anywhere close to the options that they Toyota has on it. We love our new Toyota. The people we worked with were extremely friendly and new what they were talking about. They showed us all of the extra options on the 2019 Highlander that we purchased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car buying was a snap.

By JimmyO on 8/25/2019 at 3:44 PM.

Purchasing our new Toyota C-hr was a snap here. The salesman, Mack, was so easy to work with. He made my time spent at the dealership enjoyable. I was able to come in and NOT have to sit all day waiting and feeling pressured into a purchase. The process was smooth. I have purchased several vehicles from Eastern Shore Toyota (Mack specifically) and will continue in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Bruno’s Mom on 8/24/2019 at 2:25 PM.

Seab Campbell was so easy to work with. Engaging personality, really well informed and totally attuned to my comfort. It was on of my all time great car buying experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nathan was very helpful and professional.

By Michaelle on 8/22/2019 at 1:41 PM. Helped by Nathan Sansing.

This was the best experience! They helped get out of my vehicle that was seriously upside down in. I didn’t think it was possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer experience

By Susan4! on 8/23/2019 at 2:24 AM. Helped by Emily.

Emily was amazing !!!! Just a great experience from walking into the door until we walked out of the door 6 hours later with our new car...

I would recommend this dealer.