Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.4  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Ford Elite on 10/25/2018 at 10:04 PM. Helped by Denise Cooper.

I was super pleased with the courtesy and professional way Denise Cooper helped us while shopping for a new vehicle. I am recommending Denise to whomever may be in the market, she is very knowledgeable of the product and pointed out things that were very helpful. Thank you Denise :~)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job

By Kerry Pinkerton on 10/22/2018 at 11:25 PM. Helped by DENISE COOPER.

Denise Cooper did a great job 'selling' us our Edge, Answered all our questions in a professional and honest manner. I'll send friends looking for a car to Denise at Elkenrod!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Denise Cooper

By Fancy on 10/22/2018 at 3:53 PM. Helped by Denise Cooper.

She was very professional in her approach to showing us the car we asked to see. I appreciated her knowledge of the cars and her explication of the new features that had been added since our last lincoln purchase. We bought the new lincoln that day and drove it home. Glenda Frost

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Denise

By Don on 10/13/2018 at 11:04 PM. Helped by Denise.

Denise does an outstanding of selling cars. She is personable and diligent in her efforts to present your cars and is knowledgeable about all of your models.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service

By DMRainwater on 10/9/2018 at 7:20 PM. Helped by Denise Cooper.

Denise was so knowledgeable and very helpful. She showed us different options for us to consider and really helped us narrow down our decision! Very outgoing, personable and friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent Customer Service!

By Debbie on 10/9/2018 at 5:05 PM. Helped by Denise Cooper.

I have been extremely satisfied with the customer service that I have received from Denise Cooper regarding my interest in purchasing a new vehicle. She has been very patient with me in this process and very knowledgeable about all the vehicles we have discussed. I have made multiple trips to look at vehicles and each and every time she has been courteous and very willing to answer each and every one of my questions and the questions of my family members. There has never been any pressure to purchase, which I have often found at other dealerships. Denise has shown a great deal of interest in me getting the right vehicle. She has certainly made this a pleasurable experience, I would definitely recommend Denise and Eckenrod Ford Lincoln Mercury of Cullman to anyone in the market for purchasing a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Denise is a great sales lady!

By Jeff on 10/4/2018 at 9:52 PM. Helped by Denise Cooper.

I purchased a truck from Eckenrod Ford several years ago and had a great experience via Denise as my salesperson. After the purchase, Denise continues her interest in seeing that customers remain content regarding their purchase long after the sale. What a wonderful person! Jeff Freeman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great service

By Car1188x on 10/4/2018 at 5:29 PM. Helped by Denise Cooper.

I was warmly welcomed and she took time to explain and answer all my questions for my next car. We’ll see you soon. Thank you to Denise Cooper

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership I have worked with in over 50 years

By Chappie on 10/4/2018 at 2:58 PM. Helped by Jake Phillips, Dawn Bentley.

Jake and Dawn were fantastic - Jake was wise beyond his years with the knowledge of all Eckenrod vehicles. I highly recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By CN on 10/4/2018 at 1:22 AM. Helped by Denise Cooper.

Denise Cooper is wonderful to work with! A great salesperson! She answered all my questions and explained everything I didn’t understand about buying a new car. I will definitely ask for Denise next time I am in the market for another car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE

By ESTEIN1 on 10/3/2018 at 5:24 PM. Helped by DENISE COOPER.

EVERYTIME MY WIFE COMES IN FOR SERVICE DENISE COOPER MY WIFES SAELES PERSON GOES OUT OF HER WAY TO HELP HER. ALL THE SERVICE AT ECKENROD FORD IS TOP QUALITY. THANKYOU DENISE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal

By 07 nissan on 5/13/2018 at 12:16 AM. Helped by Karen Dawson.

Karen worked with me on price.Great deal and even personally delivered car to my house.Highly recommend her on your next purchase on new or used..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Karen Dawson Great Sales persoon

By BeauxPoint on 5/12/2018 at 9:54 PM. Helped by Karen Dawson.

I have worked with Karen Dawson on a sale or two. She is really good wo work with on New or used products. George P.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

So helpful and friendly

By penny pinching grandma on 5/3/2018 at 2:46 PM. Helped by Denise Cooper.

Denise Cooper was so patient and helpful in helping us find the right car for my grandson. She was thorough in sharing all the information concerning the used vehicle we bought and provided the carfax information. She helped me understand my best options and was one of the friendliest sales people I have ever met. I feel like I made a friend, and will be a repeat customer.

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me a dangerous car

By Safety 1st on 3/23/2018 at 1:04 AM. Helped by Unsure.

I bought a 2006 honda from eckenrod ford on Saturday. Tuesday took to a Honda dealership to be told this car should not have been sold. This was a car they would have sent to auction. To name a few issues broken motor mounts & power steering leak in short it would be over 3000.00 to fix everything.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Deal Ever!!!

By J&A Gay on 11/20/2017 at 6:57 PM. Helped by Ken Guess.

Ken Guess was a pleasure to work with making the deal on my 2016 Ford Fusion! He did everything in his power to get us an absolutely amazing deal! When we are ready to purchase another vehicle Ken Guess will be the first person we contact! If you are looking for a vehicle we would recommend visiting Ken hands down best car salesman we have ever dealt with!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Ken Guess

By bbelle on 9/24/2017 at 9:43 PM. Helped by Ken Guess.

Ken Guess has been very helpful in searching for a Ford 150 truck for me. He is courteous and professional. When he has the right pick up I will definitely be purchasing from him. Thank you Ken for continuing my search.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Ford Explorer purchase

By Jerry on 9/22/2017 at 2:58 AM. Helped by Denise Cooper.

We recently purchased a 2017 Ford Explorer from Denise Cooper at Eckenrod Ford. We are very pleased with our purchase experience, and give Denuse a 5 star rating

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Customer Service!!!!

By Lauren on 8/1/2017 at 2:56 PM. Helped by Alissa, Wade Bentley.

Worst experience I have ever had at any dealership! The service manager was some "hot- headed" woman that was completely rude! I took my new vehicle to them to have it looked at and they messed it up worse (and they're claiming that they didn't touch the part that's messed up now!) Terrible customer service! I would never recommend anyone to go to them!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Denise

By Aunt Chele on 5/31/2016 at 7:55 PM. Helped by Denise.

Denise was very nice, helpful, and well-manered. It was a pleasure buying a vehicle from her. If I am need of a vehicle again, I would go see her first.

I would recommend this dealer.