Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very pleasant!

By Wycowboy on 2/15/2019 at 9:11 PM.

We bought a 2019 Honda Insight, just what we wanted at the price we wanted to pay! Salesperson Harold Blackstock was very personable yet professional! Will buy again & recommend him to anyone! The process was easy & not pushed, like the title of this rating - pleasant!!! Thank you Economy Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy buying experience

By Djmcclure96 on 1/19/2019 at 3:29 AM.

Friendly staff, no high pressure sales tactics all at a great price. Highly recommended,the buying process was not completed and everything from price negotiation to complete of the final paper work was very simple.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By 1234567890 on 1/7/2019 at 11:48 AM.

They made it easy to buy a car. No headaches. Very streamlined process didn’t feel pressured in any way. I’d encourage others to try economy Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By AshtenW on 12/21/2018 at 12:39 PM.

We came in 30 minutes before closing to close the deal on a new car. No one we worked with was angry or pushing us out the door. They were very polite and assured us we were their priority. Darrell was very helpful and knew every single thing about each car we looked at. He did a phenomenal job! And we got a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Experience

By Tony P on 11/17/2018 at 5:42 PM. Helped by Tyler Gaillot.

My service agent, Tyler, did an excellent job. He welcomed me upon arrival, paid attention to my needs and gave me an estimated time for completion. When the work was done, Tyler summoned me to get my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great customer service!!!

By Cherie123 on 11/1/2018 at 12:23 PM.

I wanted to thank everyone with the over the top wonderful experience purchasing and trading in my old car for a new Honda Civic. Everyone including the branch manager tried to accomadate me with all my concerns. Most of all they wanted to make me leave happy with my purchase. I would HIGHLY recommend making your first stop here when looking.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchasing Experience

By eburns46 on 10/27/2018 at 2:49 PM. Helped by Dustin Backus.

On 26Oct18 we purchased a new Honda from Economy Honda. We have purchased several vehicles from this location and have always had a good experience. That is why we continue to do business with Economy Honda. We also had a vehicle to trade and we believe that we received a fair amount for the vehicle. In fact, we had two other dealerships offer us a less amount than what Economy Honda offered. We also have our vehicles serviced at Economy Honda and the staff goes out of their way to make sure service is completed in a timely and professional manner. We would like thank our AWESOME salesman, Sal Greco for working with us. Would also like to thank Brad Starnes, Denny Elder, Stephen Howard and Dustin Backus for doing everything they could to help us with purchasing process. The staff of Economy Honda is THE REASON we continue to return!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By eburns46 on 10/19/2018 at 6:34 PM. Helped by Elizabeth Brownell.

Took my Honda to Economy Honda for service. I am always greeted by name and all of the Service Advisors go out of their way to make sure I am pleased with service. For this visit I would like to thank Service Advisors Elizabeth Brownell and Stephen Howard for their efforts in making sure everything was done correctly. I was recently reminded why I return to Economy Honda for sales and service. I had another vehicle (not a Honda) that needed a repair. I took it to another dealership for service and I was very disappointed in cost as well as service.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No salesman knowledge

By Jaidynskye06 on 10/13/2018 at 12:43 PM.

I think they delete my reviews! This place has no knowledge of how to treat customers or sale a car! I had two friends that went around the same time as myself and was done the same way! They know nothing about trade in value they just want to take your car and sale it 3 times what they offer you. I know they are in the business to make money but trust me it’s at the customers expense and you will be getting ripped off I cannot believe people trust this dealership and I have read some horrific reviews. I was warned by several people not to go there. I gave them 2 chances and was totally treated like a nobody! I normally don’t go to the trouble to write my bad review I just walk away and never go back. I had to share my experience of how this place treats customers! I tell everyone not to go there! My friend that went was practically paying cash for her new car and they still tried to cheat her out of a good trade in! They keep losing business and a sale because they don’t care how they treat you and it more important that they rip you off other than make a honest sale!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and Service are both outstanding!

By libertymy on 9/15/2018 at 11:24 AM.

We have found Economy Honda the best place to buy and service our cars. Always efficient and reasonable. Our most recent cars are a 2013 Accord and a 2017 CRV touring model....love both!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesperson.

By Andrea on 9/7/2018 at 2:04 AM. Helped by Chris Hardaway.

I was so satisfied with my buying experience. Chris Hardaway is such a sweet guy. He was very straightforward and patiently answered all my questions. This was my first time buying a car myself and had such a great experience. He was right when he said my daughter would love it. She is so happy. I highly recommend Chris Hardaway. Thank you Chris.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service in service department and showroom

By Unhappy1 on 6/6/2018 at 1:44 AM.

Let me start by saying we've always loved our 2007 Honda Civic, which we bought new from Economy Honda, Chattanooga. Our engine block cracked this month. We found there was a 10 year mfg warranty for this issue, where Honda USA would replace the engine under this warranty. Our car was 7 months past the cut off date. Economy Honda best offer was to charge $4K to replace the engine (car was not even KBB worth $4K) Then new car sales team would only allow trade in value of $500.00 toward a brand new Civic (smh...way too low) we looked at many other mfg (Hyundai, Jeep, Chrysler, Ford, etc) and nothing could beat Honda Civic for has mileage and value. Unfortunately, Economy Honda sales team was horrible, terrible, no customer service at ALL. The service department wouldn't help either. We were only asking service for money discount help with this known mfg engine problem or sales team to give a decent trade in dollar value. After running around and getting no where with Economy Honda, Chattanooga, we drove to Auto Nation West Honda in Knoxville to buy it. Those folks know how to treat customers! They nailed everything we needed....then they topped it off with financing offer for better APR and discounts. Economy Honda never even mentioned this. We suggest NO ONE use Economy Honda, Chattanooga. Drive the quick 90 minute ride to be treated like a valued customer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worse experience ever buying a car

By joeburrell on 5/30/2018 at 2:58 AM.

Never been treated this badly in a dealership in 45 yrs of buying new cars and trucks. Was lied to by Matt in E sales and everyone from Eric to the female sales manager and including a general manager made me out to be the liar. After driving up from Marietta Ga to try and do business with a not very honest dealership. BEWARE they will tell you a great price over the phone and then make you look like a fool when you tell them what you were told. BEWARE OF ECONOMY HONDA. Joe Burrell

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Above & beyond

By Pandabear on 5/12/2018 at 4:03 PM. Helped by Steve.

This morning I had very serious situation where my dog was locked in car (purse too) at the vet right down street. Called dealership to see if could help & within no time Steve was there w/a key to open my car. They have always taken great care of my car, but this went way above & beyond, & I can't thank Steve enough. I am a very Happy & faithful vustomer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!

By shirley V on 4/19/2018 at 1:07 AM.

Best service ever! Salesman Darrell Borden was very kind and helpful. I love my new car and I am so glad I came to Economy Honda Superstore!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Cindy on 4/13/2018 at 1:39 AM.

I bought a Honda CRV yesterday from salesman Darrell Borden. He was courteous, friendly, and worked to help me get the best deal. I have been a Honda driver for years and always return because of the friendly staff and excellent service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Driven right off the showroom floor!

By Joyce Turner on 3/24/2018 at 1:36 PM.

Great human relations,service, and delivery of product! My husband And I was just looking not intending to purchase, but within 2 hours we were driving off the lot in our brand new 2018 Honda Sport! We love it!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Yorle on 3/22/2018 at 3:28 PM.

I bought my Honda Civic from Economy Honda I had and excellent service from them ,the staff has been friendly and accommodating. Great customer service. This is the Best Honda dealer. Great job Economy Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By holleyk18 on 3/12/2018 at 5:20 PM.

Darrell helped me pick out my 2018 Honda Accord. Couldn't have asked for a better salesman. I highly recommend going to him if you need a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Phenomenal!!

By buster317 on 2/28/2018 at 9:07 PM.

I surprised my nephew with a 2018 Honda Civic EX Hatchback. To find the best salesperson to assist me with the purchase I searched reviews on dealerrater.com. I found Darrell Borden and he lived up to all the prior 5 star reviews. From the first phone call he was accommodating and answered my questions. During the finalizing of the purchase, I appreciated the recommendations made for the accessory package by John Carlisle. Thank you for helping me make this a special day for my nephew. He was completely overwhelmed when he realized what was happening.

I would recommend this dealer.