Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Bob H on 2/20/2018 at 12:33 AM.

Mike Murphy is a tribute to this dealership one of the best in the business. I continue to bring my business to this dealership because of him.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

ooooutstanding service

By jack 34 on 2/6/2018 at 7:10 PM.

Mike is one of the best service advisers I have ever worked with. He,s one of the reasons I still deal wthEd Morse Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Greatest Service..

By Tornado 6 on 1/30/2018 at 4:25 PM.

Mike is the reason we still drive a Cadillac!! All employees that we have met are true professionals and will continue to recommend Ed Morse of Brandon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second to none

By JCCorbin on 1/22/2018 at 11:15 PM.

As always Mike and the rest of the staff set the standard on how customer service should be done. If you want see why Cadillac had that slogan all those years ago come on in. Glad to see it still runs deep after all of these years. Keep up the great work!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent wprking with Mike Murphy

By Carol553 on 12/26/2017 at 4:16 PM.

Mike Murphy is a gentleman and very helpful and knowledgeable about all service problems that we have ever had. We enjoy working with Mike and are very ppleaased with the service we get at Brandon Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always welcomed with a Smile & a Handshake

By Anonymous on 12/20/2017 at 8:41 PM. Helped by Eric Engelberger.

Whether I'm coming in for just a free carwash or some service, Eric always greets me with a smile ad a handshake. He is helpful and knowledgeable as regards my SRX. I actually enjoy stopping by Ed Morse Cadillac in Brandon.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My personal experience with Eric and John

By CaddyGirl on 12/5/2017 at 6:21 PM. Helped by John, Eric.

Eric is my service consultant and he is always there to greet me, explain what and how long my service will take. He is always pleasant and professional, I can’t imagine going anywhere else. John has worked here for years, I believe is title is Service Concierge, this gentleman makes every visit a pleasure. He has an amazing smile, is always courteous and friendly! Even if he doesn’t remember me I remember him because he makes me feel like we are old friends. You can’t possibly be paying him enough for the elated manner he has about him and his ability to interact with all types of people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 CTS

By Preston DeVall on 11/27/2017 at 4:23 PM.

Excellent customer service. Stress free purchases experience. Highly recommend Ed Morse Cadillac and Travis DeVall to anyone interested in buying a Cadillac. Made it an enjoyable experience buying a new vehicle. Absolutely love my new 2017 CTS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

General Maintenance

By Brenda Vavrina on 10/9/2017 at 8:58 PM.

Mike Murphy and young man provided shuttle service to nearby restaurant. We had no waiting time. Quality work completed in a timely manner. Entire staff courteous, competent, and accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless buy - 1,000 miles away during Hurricane Irma

By theschlay on 9/26/2017 at 5:37 PM. Helped by Travis and Ken.

Found a late model CTS Vsport with low miles on Ed Morse Cadillac website. I was apprehensive to even try to buy a car remotely. It was a seamless transaction and I never left the state of MO. It seemed easy but I suspect it was a lot of work for these guys. There were frequent questions from me via phone and email and I always received a fast response. I would not hesitate in recommending these guys to anyone. Even after the sale, Travis the sales manager is quick with the replies. Car was exactly as advertised. Love my semi new Cadillac (2017 - 2,400 miles)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service and customer interaction.

By Brad69 on 8/20/2017 at 9:10 PM. Helped by Mike Pullaro.

Michael Pullaro was a professional Service Consultant who helped us through our 80,000 miles service requirements. Maintenance was completed in a very timely manner. Also, made a pre purchase contact with Joe DiPaula who was very helpful and answered our many questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience.

By jsc1300 on 7/29/2017 at 8:38 PM. Helped by Michael Pullaro.

Very professional, had a great exoerience. I go out of my way to bring my car for service to Brandon Cadillac. My service consultant Micheal Pullaro went above and beyond. My Cadillac ATS V has had modification done to it, so it could not go through the car wash. He got the guys in the back to hand wash it for me. Never had anybody go out of there way for me like that at a dealership. Thank yoy Michael.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By CTS on 5/29/2017 at 11:23 PM.

This is without a doubt, the best dealership I've been experienced with in my many years. I have not met any group more customer friendly as well as an amazing product. Travis is a definite asset to the dealership and is very very honest and customer service dedicated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure to come in for scheduled maintenance

By Denise Mc on 5/22/2017 at 11:35 PM.

Thank you Mike Murphy for always making my visit enjoyable. You are a true professional. I know and have confidence in the workmanship at this location and would not take my car anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They keep their promises!

By Christina on 5/20/2017 at 8:58 PM.

They work together to take care of their customers!! We had a miss communication on a repair and they worked quickly to make it right. Thank you Randall Lovell and Mike Murphy for taking care of us!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to getter done!

By StacySimpkins on 4/9/2017 at 12:17 PM. Helped by The guy that should get a pay raise and a new job title if he wants one, look up my service record, since he's not on this list..

Don't take your Cadillac anywhere but Ed Morse Cadillac of Brandon for service. The team will not attempt to up sell you and they will give your car what it needs, with world class service! You'll be happy you listened to me, when you get your car back. Don't be surprised if they give your car a bath if it needs one, either!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Annual Service

By shug1955 on 4/5/2017 at 9:47 PM.

Mike Murphy is great ! Very professional and explaines everything being done to your vehicle without pressuring you he will recommend service per your vehicle maintenance schedule from the factory .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Mike Murphy

By KME2009 on 2/6/2017 at 6:47 PM.

Absolutely the best. I've been dealing with Mike the better part of the last 4-5 years and I've been dealing with the Brandon Service department since I purchased my vehicle in 2009. Mike is honest, detailed and takes time to explain things. He is the only reason I continue to go back for service. Thanks again, Mike. Mitch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surpassed my expectations

By phliptrip84 on 6/6/2016 at 6:41 PM. Helped by Joe Fotenhauer.

These guys are fair honest salesmen. I had just recently made a military move with my family cross country to Florida and I had a very strict budget to buy a used car with. Joe from the used car department found me a beautiful used car that was in excellent condition as well as stayed under my budget. They did not attempt to pressure me into anything I felt uncomfortable with. They let me take the car home for 2 days to allow my mechanic to give the car a good once over. My mechanic found a worn serpentine belt and two of the tires were beyond there use by date. Even though they did not have to, Joe and his sales manager ordered new parts for my car and arranged to have them replaced for free. On the day of the service appointment they dropped me off at work and picked me up when that maintenance was completed. They blew my expectations away and have earned return business from me and my family. I recommend them to anyone in the Brandon area looking for a used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Consultant Eric Engelberger

By Satisfied,Richard on 3/18/2016 at 11:35 PM. Helped by Eric Engelberger.

Eric is a pleasant and very thoughtful in respect to what is needed for your vehicle. He did recommend a brake job and was done efficiently. The next day I noticed and oil leak. I returned to meet Eric. After inspection they found a front strut leaking. It was repaired under GM warranty. I would recommend Eric to all my friends and hope that you recognize what an asset he is to your company & dealership. Richard Blouin Ruskin, Florida

I would recommend this dealer.