Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly, professional, they take care of their customers.

By Carson, Robert1946 on 9/23/2018 at 7:05 PM.

Ours sales person, Jo DiPaula, is always friendly, professional, courteous, and always looks after his customers. The service department is also friendly, courteous and take care off the customer whether it's for maintenance, a problem, or just a car wash.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My fantastic newXT5

By Cadi girl1 on 9/23/2018 at 5:41 PM. Helped by The insurance guy sorry I forgot your name ...great guy.

When I came to the dealership I really wasn't sure what I wanted other than a new vehicle I saw the Xt5 and new that was it, I met Joe and felt so comfortable with him very easy going cared about what I was saying . What a great person. Every one I had contact with was very nice and you could tell that's just the way there personalities were always. Luv them all. I woul d definitely buy another vehicle there in the future...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No pressure negotiation

By Ron S on 9/22/2018 at 2:28 PM.

They were truly no pressure. They even helped me compare the features and options on the cars at other dealers I was looking at. This was a big help in making my final decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rolled over to a new lease.

By Woody on 9/15/2018 at 12:48 AM. Helped by Anthony the finance guy. Great guy, super nice and extremely helpful.

This is our second car with Ed Morse Cadillac of Brandon. Our first lease was a great experience. We were introduced to the Cadillac brand by our sales person, Mr. Joe Dipaula. He did a great job for us and over the course of our lease we really became good friends. As it got time for our lease to expire, we told Joe what we were interested in and he went to work . He hit it out of the park. We now drive a Cadillac XT-5 and we love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car

By Minh on 9/10/2018 at 11:36 PM.

Joe was very professional with his body language and tone. Explained things very clearly and detailed so a foreigner could understand. Office was very nicely kept.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional, Knowledgeable, Personalable

By robertjbronson on 9/6/2018 at 6:28 PM.

Corey from driving up to the to the dealership to the finalization of the purchase of my new SUV made the whole experience easy, understandable and relaxed from start to finish. He explained every step of the process clearly and plainly so the decision to make my decision to trade my vehicle in and purchase my new vehicle a very easy decision. Of my all my car buying experiences Corey made this a no nonsense transaction that was a easy decision to make without hesitation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Mellijp on 9/5/2018 at 6:27 AM.

Al listened to my wants and needs then showed me a car that fit the bill. It was perfect! Thanks Al for making this car buying experience great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Murphy “The Man”

By DynamicDiva on 8/29/2018 at 4:30 PM.

If you’re looking for professionalism, expertise and simple down-to earth southern hospitality, Mike Murphy is “The Man”. He is always able to tend to my needs no matter how last minute it may be. I have never been disappointed with any service he has handled. It’s a blessing that he has been so loyal to this location over the years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I LOVE THIS DEALERSHIP

By Arcangelo Cape Coral on 8/27/2018 at 8:23 PM. Helped by Dave Matthews.

I live 2:15 away (Cape Coral) from the dealership. I searched the internet for a specific model, color with certain features and price. This dealership had the best deal advertised. I called and spoke with Tamika Lopez at internet sales to inquire about this specific vehicle. She was great following up with me several times. She even answered her cell on her day off. She wasn't able to answer my question but she did take the time to call the dealership and had her manager Dave Matthews call me. Dave emailed me the exact deal that was offered to me over the phone assuring me this would not be a wasted trip. I was so comfortable having this email in hand. We met with Travis upon arriving at the dealership. "A true gentleman." After seeing the XTS and finding an issue with the vehicle Travis DeVall showed his professionalism immediately. He brought the sales manager Neil Lucas into the situation at hand and they offered 2 solutions to address the issue. Customer satisfaction was all the seemed to care about. "What can we do to earn your business." "We want you to be 100% satisfied". Well needless to say they bent over backwards to make my deal happen to my satisfaction. Travis thank you again for personally going above and beyond to make this deal right. I now own a new XTS and love it. Thank you to this wonderful family of employees at Ed Morse Cadillac Brandon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Murphy

By Icenogle0930 on 8/17/2018 at 1:51 PM.

Mike is always there when I need any help with my car. Even if it is just a question. He is what I call a True Gentleman. Always respectful n very knowledgeable about my car. He is a great asset to this dealershop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Go hard ceo on 8/3/2018 at 12:29 AM.

Excellent service from darryl jones I would recommend him to anyone who is interested in purchasing a new are used Cadillac vehicles again Excellent service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Mariposa on 7/31/2018 at 2:28 AM.

Awesome customer service, quick response to all of our questions, worked hard to get us the right deal. Excellent experience at this dealership Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Two Mikes Excellent Team Work

By Jim on 7/30/2018 at 5:06 PM. Helped by mike in parts, Mike Murphy in service.

Mike in parts flawlessly handled my large accessory parts order and Mike Murphy handled the installation also flawlessly which supported my decision to trust Ed Morse Cadillac in the first place. Excellent sales and service even though we only purchased a, you guessed it, flawless used vehicle! Thank you Ed Morse

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb from beginning to end!!

By goofinmyyouth72 on 7/25/2018 at 6:09 PM.

Superb!! From the moment we contacted Ed Morse Cadillac until we drove away, we had a wonderful experience! Derryl, our sales agent, was ready to go as soon as we walked through the door and had the answer for anything and everything we asked. He also was very knowledgeable and very patient while he walked us through all the features of our new vehicle. The financing team was a dream! Overall, the smoothest and best car buying experience my husband and I have ever had!! Thank you to everyone!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Old School ...

By Awesome on 7/19/2018 at 2:20 PM.

my wife and I are very happy with the way we were treated as a customer by Joe and Neil Lucas along with the rest of the staff...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Once You Go Ed Morse...You’ll Never Go Back !!

By Jonsvette24 on 7/18/2018 at 12:05 PM.

My wife and I love Ed Morse Cadilac Brandon. We’ve purchased 3 Vehicles from there and absolutely love the experience. Joe DiPaula is the absolute best at what he does and will go over and above to make you satisfied.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great atmosphere, friendly employees, makes you feel at ease

By mikep2949 on 7/13/2018 at 11:25 PM.

Joe DiPaula made this work. Helpful in explaining all details of the vehicle, and financing. Hope Joe is there in 3 years, when I will be ready for another deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New XT5

By Countvlad on 7/13/2018 at 3:45 AM.

Joe did a great job. I can be a very challenging customer. Joe rose to the occasion. Very helpful. All of the people involved did just fantastic. This is my 2nd Cadillac, and I will purchase more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful, not pushy

By Bucknut74 on 7/13/2018 at 2:41 AM.

Joe was very helpful in making sure we received all discounts due to us , helping getting us in a new Caddy. Love the SUV, drives like a dream. Thanks Joe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expertise in professionalism and salesmanship

By lettyc61 on 7/11/2018 at 8:00 PM.

Al was very knowledgeable in the Cadillac product and what we wanted in a vehicle. He did not hesitate to make vehicles available and we did not have to spend 1 day to make our our purchase happen. This is what true salesmanship is about, staying close to your buyers and making it happen..

I would recommend this dealer.