Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Marleamarie on 1/26/2017 at 3:56 PM. Helped by Jason Hein, Jimmy Clark.

Jason Hein and Jimmy Clark were very helpful with the purchase of my vehicle. They both went above and beyond for me and made for a smooth and easy buying experience. Hands down, best customer service!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Service

By Ashleywilson5400 on 1/10/2017 at 12:33 AM. Helped by Mark Safford Robby Dunn.

This is my second time purchasing a new vehicle from Elliot Ford in Mount Pleasant. Mark Safford was courteous and informative without being pushy and Robby Dunn was very helpful and made the financing process super easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Lincoln on 12/5/2016 at 9:05 PM. Helped by Carla.

Carla was so professional and everyone was extremely friendly! The process was rather quick and I got what I wanted!! The weather was rainy and Carla got all the vehicles so I could test drive them! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New F150 Purchase

By Dennis on 12/1/2016 at 3:54 PM. Helped by Ashley, Robby Dunn, Mark Stafford.

Good experience. Everyone was very cordial and friendly. Worked good with us. Answered all of our questions to our satisfaction. We were pleased with our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely superb

By Alvin on 11/5/2016 at 6:50 PM. Helped by Brent- Bryan- Jose.

Stopped in to get prices on a truck and began my experience with Brent. We soon worked a deal and finished up with Bryan. Wonderful experience with a no nonsense professional group of men Pleasant, helpful, cordial and definitely the most rewarding auto buying experience in my lifetime thanks to Brent , Bryan and Jose.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold me an unsafe vehicle with no remourse.

By lmg on 10/19/2016 at 7:51 PM. Helped by Cotton.

Please do not purchase a used car from Elliott Auto Group. Elliott Auto Group sold my family a vehicle that was unsafe to drive as it had blatant safety issues. My husband and I found our 2007 Yukon XL Denali online for $19,995 and after speaking with the salesman all day we decided to purchase over the phone (agreeably not the best decision). We confirmed over the phone and via text and photos that there was nothing wrong with the vehicle except for a scratched headlight/front fender. Salesman confirmed via text and over the phone that everything else worked and there were no other issues with the vehicle. Salesman also verbally stated over the phone that there was a 30 day warranty that covered the vehicle. Our vehicle was then delivered in the dark at 8:15pm on a Tuesday night by a woman who was approximately in her mid to late 60's (nice lady). There was paperwork that stated AS-IS, No warranty. At 8:30 at night, who are we supposed to call to discuss this. Our salesman was not working this day and was not readily available. Since she had a three hour drive back to the dealership, we signed and sent her on her way. Upon daylight we began to look over the vehicle. We noticed that there was a non-working brake light ($125), damaged/broken headphones ($50), missing cosmetic pieces ($250+), a broken gas tank lid ($15). We had to open the gas lid by crawling underneath the vehicle and pushing it open. Yes, had we came to see the vehicle in person we could have negotiated these things (and others like floor mats, key fobs and a second key) into the deal. The very upsetting part is what we found out today after having our mechanic look the vehicle over. The vehicle is unsafe to drive on the interstate because it is missing bolts and sway bar end links. These are not things a car buyer would normally check for, especially considering you would have to crawl underneath the vehicle to notice them. These missing parts could cause the wheels to literally fall off the vehicle. Not something a family of five, with three kiddos, wants to hear after they've been driving their kids around in the vehicle. Now, I'm not looking for free money or free parts. These bolts are relatively cheap and inexpensive to replace (I know this because I'm paying to have them replaced). Upon speaking to Cotton at Elliott Auto Group today, who was very rude and very ungentlemen like, I was informed that because we bought an AS-IS vehicle, there's nothing they can do about it. #1 I was told over the phone that there was a 30 day warranty that came with the vehicle. #2 How does a dealership, in good conscience, not replace CHEAP missing parts that can impact the safety of the vehicle and the people inside? We're talking about a $20,000 vehicle here. Please do not purchase a used car from Elliott Auto Group. Elliott Auto Group sold my family a vehicle that was unsafe to drive as it had blatant safety issues. My husband and I found our 2007 Yukon XL Denali online for $19,995 and after speaking with the salesman all day we decided to purchase over the phone (agreeably not the best decision). We confirmed over the phone and via text and photos that there was nothing wrong with the vehicle except for a scratched headlight/front fender. Salesman confirmed via text and over the phone that everything else worked and there were no other issues with the vehicle. Salesman also verbally stated over the phone that there was a 30 day warranty that covered the vehicle. Our vehicle was then delivered in the dark at 8:15pm on a Tuesday night by a woman who was approximately in her mid to late 60's (nice lady). There was paperwork that stated AS-IS, No warranty. At 8:30 at night, who are we supposed to call to discuss this. Our salesman was not working this day and was not readily available. Since she had a three hour drive back to the dealership, we signed and sent her on her way. Upon daylight we began to look over the vehicle. We noticed that there was a non-working brake light ($125), damaged/broken headphones ($50), missing cosmetic pieces ($250+), a broken gas tank lid ($15). We had to open the gas lid by crawling underneath the vehicle and pushing it open. Yes, had we came to see the vehicle in person we could have negotiated these things (and others like floor mats, key fobs and a second key) into the deal. The very upsetting part is what we found out today after having our mechanic look the vehicle over. The vehicle is unsafe to drive on the interstate because it is missing bolts and sway bar end links. These are not things a car buyer would normally check for, especially considering you would have to crawl underneath the vehicle to notice them. These missing parts could cause the wheels to literally fall off the vehicle. Not something a family of five, with three kiddos, wants to hear after they've been driving their kids around in the vehicle. Now, I'm not looking for free money or free parts. These bolts are relatively cheap and inexpensive to replace (I know this because I'm paying to have them replaced). Upon speaking to Cotton at Elliott Auto Group today, who was very rude and very ungentlemen like, I was informed that because we bought an AS-IS vehicle, there's nothing they can do about it. #1 I was told over the phone that there was a 30 day warranty that came with the vehicle. #2 How does a dealership, in good conscience, not replace CHEAP missing parts that can impact the safety of the vehicle and the people inside? We're talking about a $20,000 vehicle here. 2 seconds ago 2 seconds ago

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By Rangerfan36 on 9/23/2016 at 2:50 PM.

Great experience, love my new Jeep. Great selection to choose from. Very knowledgeable and honest, which is surprisingly now. Will do more business with in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a used jeep

By Red jeep on 9/21/2016 at 5:37 PM.

Everyone was friendly and worked with me to complete the deal. They were willing to fix a couple of issues that I pointed out before the sale took place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Pa55word on 9/14/2016 at 6:27 PM.

Great dealership everyone is very friendly and they went out of there way to help me find exactly what I was looking for. Andrew is a top notch salesman and will do anything he can to help you. Charlie in finance will get you a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark was exceptional and someone I would choose to call a fr

By No on 9/7/2016 at 4:38 PM.

Respected my wishes and did not use high pressure or unethical tatics . I would now consider mark a friend ..everyone I had contact with tried hard to please thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good dealership

By CE on 9/2/2016 at 2:09 PM.

Good buying experience. Both Andrew, and Jason did a good job. I feel that I got a fair deal. They were competitive in price with the other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!

By Mcook1107 on 7/1/2016 at 4:22 PM. Helped by Andrew Cox.

Andrew Cox went above and beyond in getting us exactly what we needed in a vehicle. Answered every question, and really made our buying experience amazing. Would highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By Pam Stovall Roberts on 7/11/2016 at 5:42 PM. Helped by Jeremy,Brian.

Jeremy and Brian were so awesome to deal with!! We love our new truck!! We will be back for our next vehicle purchase! Thanks guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealing with Elliott

By Kelly59 on 6/29/2016 at 12:26 AM. Helped by Jeremy Reynolds and Jack Wilbanks.

Jeremy Reynolds was very personable, very knowledgable, and answered all our questions. He was very respectful of our time and very good to deal with. He and Jack made this a very good experience! Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fourth Car from Elliott

By Hotlegs27 on 6/25/2016 at 11:16 PM. Helped by Matt Farrer, Charlie Wilbanks, Jason Hein.

This is our fourth vehicle purchase from Elliott Ford and they are always awesome. Their pricing is great and service is second to none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair

By kjackson67 on 6/17/2016 at 1:53 PM. Helped by Thad and Jason in service department.

My power steering went out in my Fusion. I contacted Thad at the Ford Service Dept. He immediately looked at the Ford website and discovered that there was a recall on my car. He answered every question I asked and even some I didn't think to ask. He is an asset to this company. I also had a chance to deal with Jason in the service dept as well. He is also knowledgeable, friendly, and very customer oriented. I will recommend this service department to anyone needing car repair.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Enjoyable buying experience and dependable service

By Decades with Ford on 6/11/2016 at 4:26 PM. Helped by Mark Safford,.

This is the second Edge that we have bought here at Elliott. We continue to come back to this dealership because of the low pressure and friendly buying experience and their 'part of the family" service department. It also means a lot to us that Ford did not take a bail out in 2008.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By jowens on 6/6/2016 at 5:51 PM. Helped by Jeremy Reynolds, Jose Rodriguez.

I recently purchased a used Ford Edge from the Elliot Auto Group. It was my first time buying a vehicle, and I couldn't be happier with the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Pleasure doing business with you!

By Chicken on 4/27/2016 at 1:58 AM.

I love my new car! Rossel and the Elliott team were wonderful to work with. I will be doing business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Brandi Hill on 5/2/2016 at 10:29 AM.

After buying my first brand new car from Elliott & having such a wonderful experience, I will never buy a car anywhere else other than Elliott. We were offered a drink everytime we walked in, & never kept waiting. We felt right at home. Everyone was so helpful and so dedicated to getting me into the right vehicle. These guys did an amazing job and they are highly appreciated.

I would recommend this dealer.