Dealer 2-Year Rating

Overall Rating

2.4 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2.3  
Price
2.7  
Quality of Work
2.3  
Service
1.1  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible Servie

By mmitchel1602 on 8/12/2017 at 3:44 PM. Helped by The Service Manager John.

I bought a kia rio from them and with in a month problems started happening. The service manager then promised me that the car would be fixed with in two days. I waited two weeks and nothing was done! Horrible service will never tell anyone to go there terrible buisness.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This relates to the Service Center

By Angry Car Shopper on 8/26/2017 at 1:20 PM. Helped by Paul, Rick, Keven.

My mother's Dodge Caliber had 55,000 miles on it and started losing power. She called 3 other dealers who couldn't look at it any time soon. She then got an appointment with Elm Grove Dodge. They had her car for a month and charged her $1500 to fix it. Every time they put it on a machine, they charged her for the reading. She got the car back and lost power and was almost hit by a truck. They towed the car back and had it for another week and a half and told her it was fixed. She made it to West Alexander (right down the road) and then lost power. She just got rid of it and bought a Chevy at Blue Knob. I would add that my mother needs a car and calls to the Service Department, Managers, and even an e-mail to the Executive Manager got no help with the problem. She is out $1500.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Felt welcome and appreciated

By JoePoint5 on 6/8/2017 at 3:16 AM. Helped by Drew Marr,Diya Jaber,and Mark Japncic.

I had a good feeling dealing with Drew and he was more than ready to help me understand how some things worked on the truck. Finance department got me a great rate also. Will be recommending their service.

I would recommend this dealer.