Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.8  
Quality of Work
5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Never Again

By G.Z. on 5/9/2019 at 8:09 PM.

This is my first review of a business online. Ever. So imagine how unhappy I am with these guys. Their service department lives down to the worst stereotypes of dealership service depts: Phantom charges on the invoice. Non-adherence to a written estimate. Bad customer service. And on and on. The icing on the cake...the reason that I'll NEVER go back there: When I went to the Sales Manager to complain, he just sat looking at me with a condescending grin on his face, and said "Why are you so stressed, don't worry about this, I'll take care of it". Of course, he took care of NOTHING. I bought my car there and have spent a lot of money there for service on both my cars, but I will NEVER step foot in the place again. They clearly don't appreciate their customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By David918 on 4/16/2019 at 4:39 PM.

Couldn't be happier with the way things went. I was in the market for a 2019 Tundra. Melissa worked with me to get to the perfect price. She was quick, knowlegable and even stayed much later than she was supposed to to get the deal done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By southside on 3/12/2019 at 9:13 PM.

Pressure free atmosphere and great people to deal with. Very nice establishment , great showroom , and a great selection of new and used vehicles. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealer

By Kasia13 on 3/11/2019 at 11:19 PM.

Very professional dealership and dealers. Very helpful and pleasant staff. Very helpful with every visit, wether it’s for a purchase or even simple routine maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership

By Alanm on 2/22/2019 at 11:50 PM.

I highly recommend you buy your car from here very professional and know how to handle customer problems and needs.i highly recommend it.thumbs up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Prius Purchase

By James on 1/26/2019 at 5:32 PM.

Justyna Kwiatkowska and the team at Toyota were great! This is my company's 2nd car purchase from them and service is second to none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

marlen and dave👍

By Cfo from Pekin on 1/12/2019 at 11:15 PM. Helped by Marlen.

Very good experience Drove 4 hours in snow storm to buy our Rav4 Marlen and Dave were great. Always heard Chicago dealers were high pressure.100% not true

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience!

By Marley on 1/1/2019 at 1:40 PM.

We worked without Andy Hoeft at Elmhurst Toyota and he was wonderful!! It was the best car buying experience I’ve ever had! I’m so glad we decided to do business with him and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fulfilling

By Troy on 12/15/2018 at 4:05 PM. Helped by Tom hong.

It was my first experience and Tom Hong made me feel welcomed and was honest about the deals and accommodated all my troubles and confusions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easiest Car Purchase Ever

By Msrere05 on 11/26/2018 at 10:20 PM.

This was my first experience with Elmhurst Toyota and May I say Steven S. Made my buying experience excellent. Between Steven and my finance person I was in by 7:30a and out by 10:15a hassle free. I test drove, we talked and we Black Friday sealed and we signed the papers and went on our way. I would purchase again and again By the way I love my new car ??🧡💕

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car-buying experience so far.

By muki75le on 11/26/2018 at 5:28 PM. Helped by Jazmin Ocampo.

Bought 2018 RAV4 from Jazmine O. and she was very professional and did her best to accommodate our requirements when it came to a vehicle package and pricing. This showroom is like no other!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience

By Bud Meadows on 10/29/2018 at 5:42 PM.

Bought a 2018 Toyota Highlander here on 6/29/18 from Melissa Garcia. Got a very competitive price and exactly the color and optional equipment I wanted. No BS, no up selling. A truly pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting parts

By kprius on 10/20/2018 at 1:16 AM. Helped by Jose.

I stopped by to pick buy a wiper blade and to look into what it takes to have a spare key made for the used Prius I recently purchased. The parts person, Jose, was knowledgeable, friendly, and insightful. I really appreciated his help in getting the right part and getting the best value. I plan to return to Elmhurst Toyota for parts and service in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best ever car purchase experience

By Janesherbs on 10/9/2018 at 3:19 PM.

Such a refreshing experience to purchase my new Rav 4 limited.Steve Salidas is the most..friendly, knowledgeable & courteous. It was an easy quick transaction. Every person at Elmhurst Toyota are truly a JOY to be around...this is my 4th new vehicle purchased from them and they improve each time!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

internet sales

By Jk56 on 10/8/2018 at 4:32 PM.

My purchase with Mellisa was a great experience. She is thoughtful, courteous, and knowledgeable. They gave me a fair trade on my car and a great deal on my preowned Tundra. It even came with a full tank of gas. I would recommend doing an internet deal with her anytime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

There's many reasons why Stan is the best!

By DStrehlow on 9/17/2018 at 5:31 AM.

He is extremely knowledgeable, experienced, and very personable. He knows how to quickly ship parts anywhere in the country. I have ordered parts from him for years. A true benchmark for a dealer parts department manager. Always a pleasure. Thank you, sir.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bait and switch

By Timothy22 on 7/8/2018 at 6:03 PM.

Melissa corresponded with us over email regarding two similar vehicles. When we came to the dealership both vehicles were unavailable, and despite being led to believe otherwise, it turns out one of the vehicles being discussed was never even in the dealer’s stock. She walked in to get an appraisal on the car we just test drove (a third vehicle, presumably the switch after the bait) and after waiting and waiting I go in to find her sitting at her desk in the office with another couple who were car shopping. We turned around and left and ended up going to Bredemann and buying our Toyota Highlander Limited that afternoon. Lies and poor behavior blew your sale. I won’t be back and I would recommend friends and family shop elsewhere.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My First Toyota Highlander! 😀😀

By Ms. Celie on 6/12/2018 at 6:32 AM.

I feel so ease in buying my car because of her help!! She's very friendly and very helpful in everything when it comes to buying a car!! I recommend her to anyone!! 😀😀🤗🤗

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Did'nt Feel Rushed

By Ed Ferrington on 4/21/2018 at 2:50 PM.

I hate car shopping , I find it nerve racking , my salesperson Melissa Garcia was great she happily let me drive several cars until I was satisfied, she helped minimize the ordeal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, easy, helpful!

By Carrie on 4/2/2018 at 8:22 PM.

We needed a new car for our recent family addition, and were just stopping in to the dealership to research some options. The dealership had a clean and friendly vibe. Additionally, the sales staff was helpful and not pushy at all. We had our new baby with us, so we did not have much time, but KP was such an approachable and kind sales rep that we ended up moving forward with him in our car buying process. He made the entire process fast and easy for us. I would definitely recommend KP and this dealership and will be going back for our next purchase.

I would recommend this dealer.