Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
2.9  

Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Stay away from Elyria Hyundai if you want customer service

By RMC on 3/3/2018 at 11:01 PM. Helped by Sales, General Manager, Finance.

Stay away from Elyria Hyundai if you want honest and trustworthy service from their sales, finance, and management teams. I took my first plunge into leasing a vehicle and the experience was so painful, I had to contact Hyundai USA to get some resolution. There are too many issues to list, so if you want the details, here's a summary. 1. Overcharged me for diagnosing if my old car was repairable. I pretty much knew the engine was shot since i had to have the car towed to the dealer after it was smoking and stopped. Also took way too much time due to their technician issues. 2. Their initial lease offer for a new vehicle was on average ~$30/month higher than any other local dealer. Later, they would say they were doing me a favor by reducing their offer. 3. Even though I gave a printed list of the build, the vehicle did not come with everything I wanted. After many calls, emails, meetings with sales guy and one with the manager, and escalation to Hyundai USA, I got most of these items over the course of 2.5 months. 4. The car prep was rushed and shoddy, even though I gave them an extra day or so. Even the day of picking it up, the appointment was moved from the morning to the afternoon. I had to go back the next day to get adhesive removed, and there were other prep issues as well. 5. On the day of picking up my leased car, even though they delayed my pick up time, I had to do a lot of waiting, and then I had to sit with the finance person to sign paperwork. As this point it had been hours, it was going to get dark soon and i wanted to take my new car for a drive, and I was frustrated and annoyed at all of the delays. I just wanted to get my car and go! It seemed the finance person hadn't even talked to the sales guy since she was asking me questions to which she should already have had the answers. In addition, I feel I was coerced into getting the Excess Wear coverage and didn't even know there was such a thing until then. When I tried to back out of it later, it took a while to get any response, and then I was told I'd still have to pay it throughout the lease and get my money back at lease end. Uhh, what?! In addition, they listed the initial mileage incorrectly on the lease which I didn't notice until that night. When I called the sales person the following morning, he said he had told them the mileage to record was 161, but they put 5 miles instead. When I went in the next day to get other issues addressed, he said they'd send me a check for the difference. They did send it, but ... 6. They are horrible at returning phone calls and emails, and I generally just had to show up at the dealer to get their attention. When I did finally get a meeting with the manager (with the sales guy and my wife in attendance), he was defensive and non-committal. He blamed it on bad luck, Hyundai USA, and everything else. He promised to complete the build except for one issue, and I should contact Hyundai USA, which I did. He said he'd send me a check for the mileage difference, said he could give me a few service vouchers, and complete the build except for the item to discuss with Hyundai USA. Mind you, this meeting was about 1.5 months after I picked up my leased vehicle. 7. After this meeting, while some issues were addressed, others were not. After emailing a list of outstanding issues, and bringing a physical copy to the dealer for the sales person to sign with my wife as witness, there was still no resolution. It wasn't until I said I might have to take further action and write reviews like this that I got a response from the manager. He sent a very curt email and basically said they did everything they could, reduced their price (which other dealers already met or beat), 'gave' me the things that were part of the build (except for the one item still on contention), and blamed me for having signed off on items. 8. I finally did get the check for the difference in mileage and reimbursement for an inexpensive item I bought that didn't really fix my final build issue, but was something to help. Mind you, this check was for under $50 and was 2.5 months after I got my leased vehicle. I'm sure the only reason I got that check was because Hyundai USA got involved. Still no service vouchers for all of my time and aggravation! 9. Their service department contacted me twice about setting up my first appointment, so I thought I'd give the dealer one more shot. I asked if the offer for some service vouchers was still valid. Their response? Crickets! 10. On the bright side, Hyundai USA worked with me and provided me with some resolution, thanks, Angelia! I'm going to work with another dealer going forward. So, I am still a Hyundai fan, just not an Elyria Hyundai fan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the Tucson

By lesliecurtis231 on 12/26/2017 at 5:15 PM. Helped by Bill Wares.

After leasing three different Hondas, I got a Hyundai Tucson when it first hit the market in 2005. From the beginning, I liked it better than the CRV I traded in. I drove the 2005 for 13 years, but only 117,500 miles so when I decided to get a new vehicle, I went back to Hyundai for a 2017 Tucson. I love it! And, I can turn the 2005 over to my granddaughter knowing that she will be getting a safe and reliable car for her college years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

ASK FOR LARRY H.

By twohlever1023 on 12/23/2017 at 5:27 PM. Helped by Larry Hamblin and Jerry Draga.

We appreciate all Elyria Hyundai did to make us return customers again. Larry Hamblin worked hard to answer all our questions and to let us test drive a number of vehicles. He returned my phone calls quickly and he was dedicated to helping us leave happy. We purchased our third Santa Fe and we love it!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Dealership in the Area

By prcataldo on 12/9/2017 at 5:28 PM. Helped by Bill Wares Sales, Tom Kirlough Owner, Jerry Draga Sales Mgr, John in Service Mgr, Matt in Service.

Have dealt with Elyria Hyundai on last 4 vehicles. Am more than impressed with our new 2018 Santa Fe. We also have a 2013 Santa Fe and prior to that was a 2007 Santa Fe and prior to that was an XG350. We had to take our 2018 back for a minor finish fix but the car looks great now. People are more than willing to help you with any of your needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sonata

By bengurcze on 12/3/2017 at 5:19 PM. Helped by Tom Shaffer.

Love my new Sonata. Elyria Hyundai is an awesome place to buy a new or used car. The staff is great!! Ben in the parts department was very helpful in getting me some accessories for my Sonata!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 stars

By lbabbits on 12/3/2017 at 5:16 PM. Helped by Bill Wares.

The staff was professional and very knowledgeable about the features of the car. They worked with my budget to help me get financing that worked for me. Everyone that I met was wonderful, I highly recommend Elyria Hyundai to anyone in need of a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By r_taborn385 on 11/27/2017 at 5:29 PM. Helped by Cleveland and Sabrina.

I enjoyed talking to everyone there. They gave me a chance when nobody else would I really want to say thank you. And I will be back to get another car in the future

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Selection at Elyria Hyndai

By jhjunque on 11/21/2017 at 5:29 PM. Helped by finance, & Mr. Hamlin.

Nice selection of cars at Elyria Hyndai. Can research car online and set up appt to test drive and purchase the next day. No pressure to get anything other than what you selected online. Need to review price , what you are getting for the price, and what discounts are available to you ( not what's on the web as most of the discounts don't actual;y apply topmost people. Financing department was quite helpful and assisted in getting a better rate.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Typical

By gdorco on 11/19/2017 at 5:16 PM.

As is usual, the almighty dollar wins out, Hopefully the dealer may figure a way to help correct the situation. The promise is there, just have not received the final decision.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New Car Purchase

By leeinfaltsr on 11/16/2017 at 5:32 PM. Helped by Bill in new cars and the lady who does the credit-can't remember her name.

My experience was great up until I received a communication from Hyundai Finance telling me my first payment was due on Oct 1,2017, when in fact I closed on the car Oct 30th, When I called Hyundai Finance to tell them of this situation, the lady could only say this was a misprint. She also said my prior account on the car I traded in (2015 Elantra) was still active and open as of today Nov 15th. I told her to call the Elyria Dealership to verify this and she told me they can't make outside calls which I thought was ridiculous. I then called Bill my sales person, who I have been dealing with for a number of yrs. He checked and said I only owed on the new Elantra period and that he would call Hyundai Finance. I also sent an email to Hyundai Finance and explained to them the same story and have not received a response. I have had 6 or 7 cars financed through Hyundai Finance and have never been late on any payments and I hope this doesn't do any damage to my credit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By KVIOLA10 on 10/26/2017 at 4:48 PM. Helped by Mike Nally, Bill Wares, Sabrena Parson.

I was pleasantly surprised with how quickly they were able to locate a car that met my needs. Very happy with my overall experience. I would recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tucson lease

By kathleenpallen on 10/26/2017 at 4:38 PM. Helped by Tom Schaffer.

As a returning customer to Elyria Hyundai, I was satisfied with my service. I was able to trade in my previous purchase and move into an upgraded vehicle (lease) with the help of the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job to the Elyria team

By bajda on 10/12/2017 at 4:30 PM. Helped by Tom, Sam, Finance, more.....

Thanks Tom, and everyone who I spoke to, for making my experience at Elyria Hyundai an enjoyable one. I've already recommended you to family and friends for their next auto purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Again

By egrunau on 10/10/2017 at 4:16 PM. Helped by Bill Wares, Mike Sintoni.

This is my fifth vehicle from Elyria Hyundai...that says it all! My son purchased from here on my recommendation and my granddaughter is still driving my first Elantra (2004).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working with the best is enjoyable.

By rkp185 on 10/9/2017 at 4:18 PM. Helped by Tom Barrett. Sabrina and Mike Nally.

I have purchased 5 or 6 cars for my family, either lease or bought. The team is top notch. Tom, the old veteran, is easy to talk with. He knows what I need and delivers. I have stopped oh just to talk. He cares about his clients. Sabrina ( might be spelled wrong) is a very professional finance guru. I actually enjoy the time. I get what we think I need. If I'm not sure, she explains the pros and cons of it. I trust her and like her. She really is talented and a valuable asset. General manager Mike Nally is first rate. Easy to talk with. Eager to make the experience a good one. I know the best kind of deal is a win win. I feel that happens here a lot. He's personable and professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2017 Santa Fe

By salwise on 10/7/2017 at 4:29 PM. Helped by Bill.

I am a returning customer because Hyundai offers a great vehicle and warranty. I had bought a 2011 Tucson and it was an excellent vehicle I put 92,000 miles on it and had nearly no problems with it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

very good

By jdandrews1000 on 10/6/2017 at 4:29 PM. Helped by Jerry Draga.

your review ask to many questions concerning your review. Everything was good concerning the purchase of my car, your questions are too long for the average person to complete, most people will not take this much time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent job!!

By meghankopp on 9/28/2017 at 4:21 PM. Helped by Mike Williams.

Mike was fabulous and very helpful!! We enjoyed working with him and he was very thorough. Thanks for everything and you made my daughter one happy sixteen year old!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great !

By h82bu10 on 9/14/2017 at 4:38 PM. Helped by Mike Williams.

Mike W. was awesome! I will be working with him every time I go back. He was awesome He went above and beyond for me to make sure I was satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't deal with the finance girl

By spicklesimerjr on 9/12/2017 at 4:25 PM. Helped by Chris, Jerry.

Our salesman Chris and Manager Jerry were great. The young lady who does the paperwork was the opposite! She got short and upset with my wife and I when we made it clear that we didn't want to take a loan or buy a warranty (which she tried to use questionable tactics)

I would recommend this dealer.