Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New Car Purchase

By leeinfaltsr on 11/16/2017 at 5:32 PM. Helped by Bill in new cars and the lady who does the credit-can't remember her name.

My experience was great up until I received a communication from Hyundai Finance telling me my first payment was due on Oct 1,2017, when in fact I closed on the car Oct 30th, When I called Hyundai Finance to tell them of this situation, the lady could only say this was a misprint. She also said my prior account on the car I traded in (2015 Elantra) was still active and open as of today Nov 15th. I told her to call the Elyria Dealership to verify this and she told me they can't make outside calls which I thought was ridiculous. I then called Bill my sales person, who I have been dealing with for a number of yrs. He checked and said I only owed on the new Elantra period and that he would call Hyundai Finance. I also sent an email to Hyundai Finance and explained to them the same story and have not received a response. I have had 6 or 7 cars financed through Hyundai Finance and have never been late on any payments and I hope this doesn't do any damage to my credit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By KVIOLA10 on 10/26/2017 at 4:48 PM. Helped by Mike Nally, Bill Wares, Sabrena Parson.

I was pleasantly surprised with how quickly they were able to locate a car that met my needs. Very happy with my overall experience. I would recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tucson lease

By kathleenpallen on 10/26/2017 at 4:38 PM. Helped by Tom Schaffer.

As a returning customer to Elyria Hyundai, I was satisfied with my service. I was able to trade in my previous purchase and move into an upgraded vehicle (lease) with the help of the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job to the Elyria team

By bajda on 10/12/2017 at 4:30 PM. Helped by Tom, Sam, Finance, more.....

Thanks Tom, and everyone who I spoke to, for making my experience at Elyria Hyundai an enjoyable one. I've already recommended you to family and friends for their next auto purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Again

By egrunau on 10/10/2017 at 4:16 PM. Helped by Bill Wares, Mike Sintoni.

This is my fifth vehicle from Elyria Hyundai...that says it all! My son purchased from here on my recommendation and my granddaughter is still driving my first Elantra (2004).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working with the best is enjoyable.

By rkp185 on 10/9/2017 at 4:18 PM. Helped by Tom Barrett. Sabrina and Mike Nally.

I have purchased 5 or 6 cars for my family, either lease or bought. The team is top notch. Tom, the old veteran, is easy to talk with. He knows what I need and delivers. I have stopped oh just to talk. He cares about his clients. Sabrina ( might be spelled wrong) is a very professional finance guru. I actually enjoy the time. I get what we think I need. If I'm not sure, she explains the pros and cons of it. I trust her and like her. She really is talented and a valuable asset. General manager Mike Nally is first rate. Easy to talk with. Eager to make the experience a good one. I know the best kind of deal is a win win. I feel that happens here a lot. He's personable and professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2017 Santa Fe

By salwise on 10/7/2017 at 4:29 PM. Helped by Bill.

I am a returning customer because Hyundai offers a great vehicle and warranty. I had bought a 2011 Tucson and it was an excellent vehicle I put 92,000 miles on it and had nearly no problems with it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

very good

By jdandrews1000 on 10/6/2017 at 4:29 PM. Helped by Jerry Draga.

your review ask to many questions concerning your review. Everything was good concerning the purchase of my car, your questions are too long for the average person to complete, most people will not take this much time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent job!!

By meghankopp on 9/28/2017 at 4:21 PM. Helped by Mike Williams.

Mike was fabulous and very helpful!! We enjoyed working with him and he was very thorough. Thanks for everything and you made my daughter one happy sixteen year old!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great !

By h82bu10 on 9/14/2017 at 4:38 PM. Helped by Mike Williams.

Mike W. was awesome! I will be working with him every time I go back. He was awesome He went above and beyond for me to make sure I was satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't deal with the finance girl

By spicklesimerjr on 9/12/2017 at 4:25 PM. Helped by Chris, Jerry.

Our salesman Chris and Manager Jerry were great. The young lady who does the paperwork was the opposite! She got short and upset with my wife and I when we made it clear that we didn't want to take a loan or buy a warranty (which she tried to use questionable tactics)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By 16hlippus on 8/31/2017 at 4:34 PM.

Hyundai has GREAT staff. They went above and beyond to help us get in a new car! Also worked hard to keep the payment within my budget, VERY pleased!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By johnandalyson on 8/30/2017 at 4:26 PM.

Service was great. Staff knowledgeable and answered all questions. I would recommend anyone who is in the market for a new vehicle to visit Elyria Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

H Kontos

By hkontos on 8/24/2017 at 4:42 PM. Helped by Mike Sintoni, Michael Williams, Sam.

Our experience with our latest leases was excellent. The price for Elantra Limited was such a deal that we could not turn down. Our sales and finance contacts were friendly and down to earth and seemed extremely trustworthy. Overrall my wife and I are happy with our experience and ecstatic with our car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By kathleen_palmieri on 8/24/2017 at 4:30 PM. Helped by Tom Schafer, Sabrena.

Very happy with the attention and assistance we received. They did not have the car I wanted in stock and got one from another state in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Tucson

By bkmoffatt on 8/19/2017 at 4:42 PM.

Tom was a great help in the selection of our new Tucson. He was easy to talk to and answered all our questions. He worked hard to make sure we got what we wanted. He has followed up to ask if we are satisfied and if we have questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

totally satisfied

By schellhousej on 8/19/2017 at 4:20 PM. Helped by mike ( in financing, last name leaves me...).

i was so happy i stumbled upon elyria Hyundai. they made the car buying process painless. i have recommended two people in my life to see them. and will continue to leave their sticker on my car in appreciation..

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
3   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By jmb5 on 8/18/2017 at 4:29 PM. Helped by Bill Wares.

Great car and great dealership. Purchased four other Sonata's and have been happy with the performance and mileage. Service department is quite knowledgeable and always does a fantastic service. All my purchases have been with Bill Wares.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

leasing

By d on 8/14/2017 at 1:48 PM. Helped by john.

leasing two vehicles for the second time at elyria hyundai. sales and service have been satisfactory both times in leasing. everyone is is very friendly and the first free oil change is appropriated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!!

By libbysarah1988 on 8/10/2017 at 4:53 PM. Helped by Michael Williams.

I had a wonderful experience at Elyria Hyundai everyone was very nice they treated me like family which you usually don't see in a sales atmosphere

I would recommend this dealer.