Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.3  
Friendliness
3.4  
Overall Experience
3.4  
Price
3.8  
Quality of Work
3.4  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worse dealership I have ever dealt with...

By Disappointed Customer on 7/13/2019 at 11:16 PM. Helped by R T.

Long story short.... I was ready and willing to buy a Chevy vehicle. And this dealership pretty much emptied that feeling with the salesman that they assigned to me. My experience with this dealership pretty much ended with the sales person saying to me, “go to another dealership because we can’t give you those deals that others in the area are offering?” The sales person was condescending and pretty much me feel like I was stupid. So apparently my business wasn’t that important enough to purchase a vehicle. This was a long ordeal to say the least and there is a lot more I can certainly say and give details about. I did go to another local dealership and the experience was completely the opposite.... I was treated like a customer and someone that was buying a new vehicle. Emerson gave me the worse experience I have ever had with a dealership. I will never recommend Emerson to any of my associates and family or friends.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

1 purchased never again!!!

By SteveG on 7/13/2019 at 4:34 PM. Helped by Scott.

So I purchased a vehicle from Emerson without any issue. I went back in to talk with Scott, who was my salesman about purchasing 2 more vehicles. Another for myself and an SUV for my wife. He said he was a little busy but took the time to take my info again and said he'd get in a few days. Two weeks goes by, I call, he apologized and said he would get back to me he was jammed up. Said I said no problem. The goal more so was to get the Tahoe for my wife that they didnt have then getting my second car. Mind you this started in April, fast forward after going back and forth for months, right before my wife's birthday, when I finally went back into Emerson, the response I got was "you were serious'?! Who in their right mind would think someone would have to constantly call a salesman and xxxx near beg to get the total cost so they could get a bank check for the total of both vehicles. Considering I was spending well north of $100,000 on both vehicles, I learned that my money wasnt green enough for them and took my business elsewhere!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ service

By Fleisch on 7/12/2019 at 11:02 PM. Helped by Willy.

We went to see how much we could get for our vehicle and ended up leaving with a "new to us" Buick. Willy treats us like family. Much appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car experience

By jnett1949 on 4/24/2019 at 7:04 PM. Helped by Josh Wyman.

Emerson Chevrolet is a great dealership. They are very helpful and they really go out of their way to get the right vehicle for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Rbabyboy on 4/21/2019 at 7:09 PM. Helped by Josh w.

Amazing people!!! We love Emerson Chevy!! Thank you for everything, your team is awesome and we love dealing with this group! Ten out of ten!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people!

By Bbbbb on 4/21/2019 at 7:05 PM. Helped by Will Emerson.

This family owned dealership is amazing. They truly look out for their customers. They delivered exceptional service and we will always go back for all things related to our vehicles. Thank you for everything, Emerson!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Never going back.

By Llp31178 on 9/20/2018 at 1:29 AM. Helped by All in service.

First time of going there and will never go back....we had so many issues with the service department that it would just take way to long to list.

I would not recommend this dealer.

Overall Rating

3.3  

1   Friendliness
4   Overall Experience
5   Price

Disappointed

By Chickie on 9/11/2018 at 8:59 PM. Helped by Mark, great guy.

Having purchased my new Buick a week before I stopped in before going to work to have something checked on my new car. Wearing my work clothes that were ripped and bleached with Clorox stains I walked into the door of the salesroom to find out where I needed to go. I walked in and every set of salesmen's eyes looked up. To my utter amazement as I scanned the room every single one looked me in the eye and went back to busying themselves so not to acknowledge me. Luckily the gentleman at the first desk recognized me from purchasing my car with my salesman Mark and proceeded to help me. To say I was furious is an understatement. If I was to have been walk ing in the door to purchase a vehicle that day I would have turned around, walked out and went to another dealership. Don't judge a book by its cover gentlemen. Clothes do not make the man or in my case woman. You never know what one could afford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Perfect!

By Rockyroad on 1/1/2017 at 12:15 AM. Helped by Rich Tremblay, Carin Lenardis.

Thank you to Rich Tremblay and the Emerson Chevrolet staff. I would refer Emerson Chevrolet to anyone in the market for a new vehicle to purchase or lease. The Fenderson Family

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experiance ever

By Kia buyer on 11/22/2016 at 9:18 PM. Helped by Jeffrey keene.

After getting a call from emersons salesman they had what we were looking for and he suggested we rush right down as it was going to go quickly we went down liked the car and when we started to talk busisness they were unable to give a number on a trade value...4 days later after calling everyday there was still no value to my 09 silverado. It was a long dragged out run around and finally decided were not doing busisness at emerson now or ever. Best luck to anyone who goes there i suggest stay awayfrom salesman "jeff"

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

All right

By Skev on 10/13/2016 at 3:04 PM. Helped by Scott.

I got a new lease it was great service but when to get ready to turn in they was no help I need them help do to health problems need to let car go back and get a cheaper car and payment no help had to get car it still a heart ship

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

All about the experience

By SONIA ORTEGA on 7/18/2016 at 2:22 AM. Helped by Corey, Sue, Vinnie.

I'm all about experiences when it comes to making large purchases and I will never forget how pleasant and friendly the staff was and how easy they made the transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My husband and I recently pruchased a new 2013 Chevy...

By mmwoodward on 10/18/2013 at 11:37 PM. Helped by John Emerson, Sue Cote, and Suzanne Levesque.

My husband and I recently pruchased a new 2013 Chevy Cruze from Emerson Chevrolet of Auburn, ME. We were able to take care of much of the transaction via the internet (e-mail). John Emerson was quick about coming up with a great price for the vehicle (something local NH dealerships were unable to do for us). Once we told him he had a deal, one of his very pleasant finance ladies (Sue Cote) called, and we took care a down payment and a few other paperwork details over the phone. Our new car was delivered to our house in NH (approximately 95 miles from Auburn), by a very kind gentleman (I wish I could remember his name). We completed the remainder of the paperwork with the delivery man, which was very quick and painless. Approximately, one week later, I received a follow up call from Suzanne Levesque (another pleasant person to deal with). I have to say this was "hands down" the best car buying experience we have ever had. One more important piece of information:when we went to our town office to register the car, our town clerk was very impressed with how well the paperwork was done. She explained to us that many "out of state" dealerships just don't complete the necessary paperwork properly, but our's had been done perfectly...A JOB WELL DONE EMERSON CHEVROLET! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a used vehicle from this dealer and was...

By kgionet on 4/10/2013 at 12:12 AM. Helped by Jeff Keene.

I purchased a used vehicle from this dealer and was pleased with the exceptional customer service I received. After the papers had been signed I noticed my vehicle had a scratch on the side. When I asked Jeff if they would fix the scratch, he said absolutely. My car was left at the dealer to be detailed to get the scratch out. I was given a loaner to use until my car was ready to pick up. Jeff gave me a call and stated the scratch was deeper than he realized and asked could they keep it overnight. He wanted to be sure it was done perfectly and to my satisfaction. Of course, I agreed. The following morning I received a call from Jeff that my car was ready whenever it was convenient for me to go get it. As Jeff promised it was perfectly done. I also wanted the windows tinted. There was an extra charge of course, but they took care of contacting someone to come in and tint them. The price was a fair price. When I picked up my car the hatchback window was not tinted (we thought it was but when the side windows were tinted it looked different than the others). I called Jeff the next morning and asked could they tint the back window the same as the side windows. He said of course, no questions asked! He told me when to bring it in and I was given another loaner. The tinting was perfect and done in a timely manner. When I bought my car, I half jokingly asked Jeff if they filled my tank with gas as part of the purchase. He said sure we will. And they did. Now that is what I call GREAT CUSTOMER APPRECIATION! If anyone needs a new or used car you really should go to Emerson Chevrolet in Auburn! You will be very pleased with the automobile and the customer service. I rate them a 100+ on everything from quality to customer service! Sincerely, Kay Gionet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rich Tremblay was knowledgable, courteous, friendly and...

By rcharloff on 3/20/2013 at 6:39 PM. Helped by Richard Tremblay.

Rich Tremblay was knowledgable, courteous, friendly and did all he could to make my purchase of a new car an extremely enjoyable experience. I would recommend both Rich and the dealership to anyone looking to purchase a Chevy or Buick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The customer service I received from everyone at Emerson...

By bmwgemini on 3/5/2013 at 1:39 AM. Helped by Eric Mortenson, Sue Cote, Sue Levesque.

The customer service I received from everyone at Emerson has been outstanding! These are real people helping real people buy vehicles. There were no pretenses, no games, no hidden agendas. The atmosphere is positive and the people are energetic and friendly, and interact in a genuine, down to earth manner. I felt welcomed, respected, and appreciated. My time, money, and preferences were all respected by Eric Mortenson and the team. Sue Levesque gathered my sensitive personal financial information in a professional manner and communicated information to me in a timely manner. Sue Cote went above and beyond my expectations by continuing to research a deal that would fit my needs even when it seemed that my vehicle's inequity was holding me back. Sue Cote surprised me with an extremely affordable solution and I absolutely love my new 2013 Chevy Malibu. In past years I have owned/leased several brand new & used vehicles. I have a great deal of experience with car dealerships. I feel so lucky to have found a dealership that so highly meets/exceeds all of my expectations. I will never do business elsewhere. I found people who care and will not stop trying until their customer is completely taken care of. Eric Mortenson is committed to ensuring customer satisfaction at every level of the car purchasing experience. His knowledge of vehicles and exceptional people skills are a great asset to the industry. Eric made the process easy, fun, and rewarding. Well done, Emerson Chevrolet Buick. You have my loyalty by giving me yours. ~Brooke Grace

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Quality of Work

I needed transmission work done & the warrenty had...

By unhappycustomer2222 on 2/11/2012 at 3:46 PM. Helped by all.

I needed transmission work done & the warrenty had expired 437 miles ago, and no they wouldnt help me out & give me a break on the warrenty. . I understand if your warrenty expires at 100K than thats that, BUT i am sure this transmission problem had been going on for more than 437 miles. All my service has been done here over the last 3 years since i bought the car here . This is the last car i will buy from Emerson , and the last time i will go in for service. i will also tell everyoone i know about my expierence. Negitive news spreads alot faster that positive news in a situation like this. Thank you for nothing Emerson!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have to say that this was the BEST buying experience I...

By Albert St Pierre on 2/22/2011 at 7:41 PM. Helped by Rich Tremblay.

I have to say that this was the BEST buying experience I have ever had!!! I never met my sales person Rich before that day but wish I had long ago. He was the consumate professional. He asked me questions about what I needed and didn't try to sell me the "spiff" car of the day like every other dealer I visited. He was very knowlegable about the vehicle I wanted there was NO "back and forth" with the manager behind the curtain,no games and the price was extremely fair. Sue Cote the finance manager was great. She got the payment that I needed at a great rate and term. It was the easiest and most pleasant car buying experience I have ever had! In fact it was so easy I thought something was wrong.....come to find out the only thing wrong was the way I was treated and the games that were played at the other dealerships I shopped. This is the way business should be conducted!! WAY TO GO RICH!!!!!

I would recommend this dealer.