Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Check out their ratings on Yelp!!

By hatethegame56 on 8/18/2019 at 6:57 PM.

Would NEVER buy here! They pump up their dealer ratings on this site, check out the locals on Yelp for a real eye-opener!! This is the type of place that still uses every old-fashioned, cheesy car sales trick in the book. They are not honest, don't talk to the "internet manager", they'll tell you anything to come in, and then you get there and waste your time with a bunch of add-on fees, "conditioning" fees, the car you wanted is gone, blahblahblah. Then when you walk out they'll start calling you, offering a lower price. Hate the old game, with the internet being what it is you'd think they'd get with the times and just be upfront.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Kaaay.xo on 7/23/2019 at 3:25 PM. Helped by Trevor N.

Great place , really good salesman Trevor N. Really loved the care they gave us while there and everything they knew about car. Would recommend it highly for people to go !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience overall

By Chrisjenkins83 on 7/23/2019 at 2:17 AM. Helped by John and Keith.

I went to the dealership just to look around and ended up meeting with Jose. John, Keith and the rest of the team made it a pleasant process. Would reccomend this place to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever

By Nat on 7/9/2019 at 5:18 PM.

I was given a car under false pretenses. I was told by Brandon it was fully loaded even showed us everything on the car I test drove. Needless to find out it wasn’t fully loaded and they are blaming me for there mistakes. Not only that the manager Ricky has been stringing me along for two weeks now so everything could get finalized before helping me with there mess up. Again told me the Gm wanted to know what would make me happy and I told him two weeks ago and just last night he finally told me it couldn’t be done. And no rectifying has been done by anyone in the store and again have to wait for the Gm to get back from vacation next week because he did nothing like he said he would in the two weeks

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience @ Hyundai

By Cheryl Carvalho on 7/8/2019 at 9:10 PM. Helped by JOSE LIBRAN.

I came in to look at a few vehicles and ended up working with JOSE , STEVE and JOHN . They are the best and would recommend them to anyone’s looking for a new car truck or SUV.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bunch of cheaters and scammer

By Hans on 5/24/2019 at 5:32 PM.

These will lie to your face telling you that they're giving you a good deal but they aren't they will give an amount for your trade in and bump up the selling price.stay away

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By ddman1569 on 5/3/2019 at 10:40 PM.

I went to Empire Hyundai to Look at a few pre-owned cars because the car i was driving was a beater and was on its last leg and when i got to Empire Hyundai Brandon Greeted my and helped me get into a brand new hyundai accent something i never thought could happen i am so happy that I now have my first brand new car thank you Brandon and dj for getting me into this car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Professional Dealership

By dr on 4/13/2019 at 11:01 PM. Helped by Rose, Chris and Steve.

I just wanted to note that earlier this week, I submitted a very negative post about Empire Hyundai regarding an experience we had while searching for new automobile. I need to let everyone know that since that post, not only did I hear from the owner of Empire, Rick Torres, but also from several members of his leadership team. I have never dealt with an organization that has worked harder than Empire to insure that my satisfaction achieved. Purchasing a new vehicle is never an easy experience. However if you are dealing with a professional organization that takes to time to listen to your concerns and react in a manner that insures you are comfortable with your decision, that process becomes a lot easier. I just want to thank Rick, Rose, Chris and Steve. Not only did my wife get the car she wanted, our family now has a new destination for our future automobile needs. Don Richards

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Condescending Dealership

By Bmf1004 on 3/7/2019 at 2:58 AM. Helped by Don’t remember his name..

I went to look at a 2016 Hyundai Sonata this past Monday. They called to confirm the appointment 2 hours prior to my arrival and I then called them a second time to move my appointment up by 2 hours. The rep I spoke with said everything was all set to go whenever I arrived. When I got there (after waiting a half hour for the salesman to find the car) he told me the car was sold the DAY BEFORE. To make matters even worse, he then tried to offer me a car that was “comparable” but had a major dent and paint exchange from an evident side swipe. The salesman also never spoke to me, who was purchasing the vehicle, but directed everything to the man I was accompanied by. The entire experience was absolutely terrible and I highly recommend to car shop elsewhere, especially if you are a woman.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lack Of Integrity, Once A Salesman Always A Salesman

By Angry Mom on 2/24/2019 at 9:55 PM.

After a few hours spent at Empire Hyundai with my daughter, we walked out. I tried to negotiate the price of a used 2017 GMC Denali and gave them an offer of $3,000 less and when the salesman came back after speaking with the manager Donald Devlin the price of the vehicle actually went up by $3,000. Apparently the price listed on two sites and on the sticker of the car was not "accurate" he valued the car $3,000 higher then dropped it to the sticker price and said they took the $3,000. off that we negotiated, what a joke! I also filled out an on-line affidavit with our credit score company because he told us they WOULD NOT run a credit check unless we decided to purchase the vehicle and when we left a hard inquiry was noted on my daughters credit report. I will be following up with Tayla Miranda as well and whomever else I need to until this is resolved. Angry Mom

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price

terrible customer service

By john on 2/16/2019 at 10:49 PM. Helped by Ricky.

This is the first negative review I have ever written and I don't like taking time out of my day to complain, but my experience with Empire Hyundai has been so frustrating that I wanted to make sure others were aware of what buying a car from them can be like. My wife and I purchased a 2017 Hyundai Elantra and were generally satisfied with the car and the price. The salesperson, Ricky, assured us that we should receive the title and registration within two to three weeks, but it has been more than four and we are still waiting. I understand that these things can take time, but if it exceeds the initial estimate significantly, some explanation is in order and they should not have to wait for us to initiate the conversation. Part of the reason that we opted to purchase our vehicle from Empire is that the sales staff made it sound like they would take care of all of the details and satisfy their obligations in a reasonable time frame. Instead, we have had to return to the dealership on several occasions and make at least a dozen phone calls just to sort out the initial paperwork. With all of that effort, we could have handled the plates and registration ourselves by now and saved on the nearly $500 documentation fee (though that option was not given to us when we purchased the vehicle). I am inclined to be forgiving about the process taking longer than expected as long as the dealership does their due diligence in trying to move forward and keep us in the loop, but in our case it has been like pulling teeth to get anything out of them. It took over three weeks for them to find the time to do a VIN check, and they have had no shortage of excuses for why they couldn't work on processing our registration on this or that day. We have still not even received our sales paperwork. Today, after trying repeatedly to contact them by phone, I eventually had to drive out to the dealership just to get someone to talk with me. Our temporary plates had expired at this point, so I asked if they would at least waive the nominal charge for a new set and was denied even this basic courtesy. When trying to sell us the car, Ricky told us that they would give us dealer plates while we waited for the registration to be processed, but after we completed the financing paperwork he decided that we should pay for temporary plates instead. The possibility that we would have to buy a second set was certainly never hinted at when we purchased the vehicle, partly on the basis of their assurance that it would be quick and effortless to finalize the transaction. Ricky and his colleagues were eager to do whatever it took to sell us a car, but as soon as we signed the papers it was as though we ceased to exist. If you are looking to purchase a car and anticipate having to have any subsequent interactions with the sales staff, I would recommend finding a dealership that places more value on the customer's experience and makes a priority out of completing their end of the transaction once the purchase is complete. We will certainly not consider Empire Hyundai for any of our future car needs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, fun, and great experience

By A-A-RON on 12/31/2018 at 3:36 AM.

I came to upgrade my lease. This is the 3rd lease my fiance and I have negotiated and this was the best experience we've had so far. Everyone was so easy going and great to work with. Mr. Devlin helped me find the car I wanted and made the process a breeze. Ron was great. He can joke around and make you feel at home while at the same time maintaining a professional relationship with the client. I am so pleased and will definitely be coming back.

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Good price, long process

By jb917 on 12/21/2018 at 3:20 PM.

Ron was very helpful during the sales process, and I would recommend him. However, the rest of the process was very long and stressful. All of the sales worksheets seemed deliberately difficult to understand. I got the car for a reasonable price, but I still left feeling like I had been pressured. I am very happy with the car, though. If you're prepared for a long day, it's worth the trip.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

. Exceptional sales & service

By Peace2u on 12/14/2018 at 1:40 AM. Helped by Ross Monroe,/ Sherman P. /Padro / Frank W..

With a warm and friendly environment my experience at Empire Hyundai was nothing short of exceptional. Beyond grateful for all the professionalism, compassion & keeping it real. Thank you again for listening and helping make this purchase happen. Happy Holidays (Hugs) Debbie L.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We bought a brand new 2019 7-passenger Hyundai Santa Fe V6 w

By Ron on 11/4/2018 at 8:55 PM.

It was exactly what I was looking for I love the color I love that it has dual exhaust and all-wheel drive I had a 2004 Hyundai Santa Fe brand new I got 15 years out of it and traded it in for this one I've had it for 6 days now and completely satisfied with it it does everything I expect it would and my salesperson Ron Webb is a great guy I would have anybody see him he took care of every need that I had and then some went out of his way to take care of my needs very polite nice guy if anybody goes to buy a Hyundai I would suggest to go see Ron Webb the dealership itself was very good had no issues they took care of all of my problems also as soon as I went down there no waiting I hope whoever is reading this takes it seriously and have a great day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ron is great!

By jrivera1250 on 10/26/2018 at 8:38 PM.

I purchased a car from Ron 8 months ago and I loved my car. Sadly I was in an accident and my car was a total loss. Ron was able to find me an upgraded version of my car for a few bucks less than I was paying for my base model.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First New Car

By SamC on 10/17/2018 at 3:33 PM.

So I sent my car into service because something had broke. The cost of the parts just weren’t worth the price and damages for how old my car was. Being stuck in a loan with my car already was stressful and with the help of Ron he was able to trade my car in and set me up with a brand new car all with reasonable payments and making sure I was happy and satisfied. Thank you so much for all your help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lildel on 10/13/2018 at 11:13 PM.

I had been trying to find a new car and was stuck in a loan on a car that was too much money to fix. Due to my credit situation i was having alot of trouble finding financing. Went to empire hyundai to check out a couple used cars and they actually ended up getting me approved for a brand new car. Walked in expecting to be disappointed (again) and ended up walking out happy with my brand new car. Highly recommend if you're having trouble getting financing and all the staff, especially my salesman Ronnie, were great to deal with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jcorbin919 on 10/11/2018 at 12:38 AM.

Went in for my first service. Jeff white took me right away and was really profesional and the job was done fast and right. would go back for all of my services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By dawnmarie1958 on 10/11/2018 at 1:46 PM.

i had a problem with getting my registration done on a leased car. Joe got on the computer and took care of it and showed me how to handle the situation when it arises in another 2 years.

I would recommend this dealer.