Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A very good experiene

By Doug on 6/5/2019 at 7:23 PM. Helped by Amanda Bierman, Dustin Schmidt.

Buying a new vehicle was a very pleasant experience from start to finish. Everyone I dealt with was polite, efficient, and very prompt at answering questions, dealing with paperwork etc. Special thanks to our saleswoman Amanda Bierman. I never thought buying a car could be like this..

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Amanda was great!

By Roushraptor on 5/23/2019 at 8:37 PM. Helped by Amanda.

My sales girl Amanda was excellent. Very honest and accommodating. Flew from Florida to buy a special Raptor. Detail crew was not very good however.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience from Start to Finish

By bsauriol on 1/18/2019 at 11:49 PM. Helped by Amanda Bierman.

My wife and I just bought a Nissan Rogue Hybrid SUV from Empire. Wow! Amanda Bierman was our Sales Person and was outstanding. She gave us the best automotive sales experience that (I) we have ever had in over 45 years of buying vehicles! Her professionalism, attitude, patience, thoroughness, knowledge base, and welcome nature was so welcome! Beyond a great experience. 10 stars out of 5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience,

By PattyMo on 12/29/2018 at 9:39 PM. Helped by Amanda Bierman.

After twenty years of owning my Nissan Sentra, I finally decided to purchase a new vehicle. I visited many of the other dealerships in the area, test drove many other makes and found the vehicle I wanted at Empire Lakewood Nissan. Amanda Bierman was my sales associate and she was great. She listened carefully to my needs, was very informative, knowledgeable and followed up with me diligently. I was so pleased the day she called and said "I have the perfect car for you!" We set an appointment for the following Saturday. Sure enough, it is the perfect car, a 2018 Rogue Hybrid. I has all the requirements and features that I wanted and more. It is a great value and a beautiful automobile. I also would like to make mention that the facility is beautiful, well laid out and clean. The service bays are spotless and the waiting area is comfortable. I commend and praise the team at Empire Lakewood Nissan for helping me with this purchase and would recommend that anyone in the market for a vehicle to stop by and browse their inventory. Patty G

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car buying

By Tiffany on 12/29/2018 at 8:29 PM. Helped by Amanda and Mark.

Amanda is a great salesperson with great customer service skills! She got me the best deal possible with me trade and had everything ready to go when I got to the dealership! She even made the car buying experience fun for my 4 year old! Mark in finance was great to work with as well! I’ll definitely be back for my next vehicle purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Derek is a BOSS!

By Devinanders0n on 12/10/2018 at 11:03 PM. Helped by Derek & James.

Derek was amazing. Went above and beyond for me. Everything so far has been super simple and easy. I would recommend to go out of your way to work with not only Derek but James as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MADE EVERYTHING RIGHT

By Marianna G on 12/8/2018 at 7:25 PM. Helped by Management.

I purchased a car from twin salesman a couple years ago. During the process, they promised me the world. When I came in to take advantage of some of those things, it turned out none of it was true, and those twins were gone (surprise surprise). They just said what they needed for me to buy a car, BUT, management STEPPED and honored EVERYTHING. I got my free oil changes, and I'll 100% being buying my next car here too!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amanda B. found my perfect car!

By MidNight18 on 12/6/2018 at 5:06 AM. Helped by Amanda Bierman.

I was in the market for a new car, but I didn't really know what I wanted. I went to a few other dealership around town, but it was the usual car dealership experience. When I went to Empire Nissan Lakewood to check out their selection, I was so happy to find that the car I was interested in was parked next to similar models. It made comparing makes, models and trims so much easier. A sales consultant named Amanda Bierman was the first to greet us. She was just amazing to work with! She was knowledgeable in explaining the difference between the models and makes. She asked lots a questions to figure out what my tastes were. She was patient in narrowing down some options that would be in my budget. It was clear she genuinely wanted to help find my best fit. Long story short, I walked out with a car I absolutely love, at a price I can afford. If you want a unique car buying experience, please ask for Amanda! Thank you for making my first car buying experience such a wonderful one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just an easy hassle free buying experience!

By leon C on 11/18/2018 at 5:15 PM. Helped by Ned and Dustin.

I bought my new Titan here and I love it. I got a great deal and was treated excellent! Thanks Empire Lakewood Nissan. I’ll be sending you some more business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Love my new KICKS

By luvkicks on 10/20/2018 at 7:50 PM. Helped by Chuck Long.

Great experience here at Empire Lakewood Nissan. Chuck Long helped me find a car that I really love. He was friendly and eager to help me find what I wanted. He was also professional, respectful, and a great listener. I felt comfortable making a sound decision and the team was readily available to help me with anything I needed. I wanted to downsize from my current vehicle and once I told chuck what i was looking for, he worked with the team to find me several options. During the process the manager checked in on me to make sure things were going the way i wanted. The finance manager was quick, friendly and efficient and clearly explained what i needed to know. The detail team made sure my car looked awesome. This is my first Nissan and i absolutely love it. If you are in the market for a Nissan, Chuck and his team will take care of you. Buy your next car HERE!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience... Alex was awesome!

By LeeLou3 on 9/16/2018 at 4:29 PM. Helped by Alex Bind.

I came into the dealership not knowing exactly what I wanted. The staff, particularly Alex Bond, was awesome, knowledgeable and very helpful. Not a high stress environment. Ended up with a brand new Rougue and didn’t spend a lifetime getting it done. These guys are great if you are looking for a professional and honest car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Lee7268 on 12/13/2017 at 8:55 PM. Helped by Mick, Nick, Jeremy, Jacob, and Perris,.

The service department is well-run and the advisors are exceptionally friendly. My questions are always answered in a way I can understand and the service is top-notch. I wouldn't take my car anywhere else!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst place ever never buy from them

By Moseslee M Romero on 9/28/2017 at 9:08 PM. Helped by Abby Ian Ivan.

They are scam artists they will take your advantage of you and lie to you to get you to purchase a vehicle you don't want and then when I go back tell him I really don't like it they told me I could get into another vehicle that I really did like and then communication all stopped at Abby and financed ignored me the sales people didn't help Management in The Help I have reached out to Nissan Nissan put in a shoe with complain I am next going to the Better Business Bureau and I have them going to make sure I put a bad review on every single place I can do a review for this place so buyers beware do not buy from this place if you want to buy a Nissan go to another dealer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

great

By Simone on 7/10/2017 at 7:16 PM. Helped by Chris.

They have got to be the nicest & most honest place I have EVER dealt with. There are many great cars out there but sometimes you have to go through gerks to get them! These guys are so truthful it's beyond belief. Best place!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Messing with my car

By Nisson on 5/7/2017 at 11:41 PM. Helped by Nick.

I took my car in for a recall they were having on all nisson vehicles, everything seemed fine when I got it back so I trusted them to do my oil change a few weeks after, my car came back with a bolt missing from my license plate and the other bolt about to fall off, Thay also told me that I had to get my brake fluid changed and I was sceptical and called another garage that I trust more and they told me he wasn't sure why nisson told me that, he said a vhicle as new as mine recommend that you don't change the brake fluid, so nisson was just trying to get 200 dollars out of me, also my driver side windshield wiper does not work anymore, everytime I bring my car in something else breaks, do not trust them they mess and break your vehicle. Very disappointing. Will not be going back her ever again.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Unethical Dealership

By Michael F Hugo on 5/5/2017 at 7:53 PM. Helped by Drew.

Unethical unprofessional stay away! DO NOT get the warranty!!!!! Scam!!!!! I have had several dealings with this company and each time I walk away thinking they are such criminals that I should call the police. I originally bought a bought my truck around July 4th 2014 and upon doing so had a few terrible experiences. See below for that. Recently I wanted to sell my truck and upgrade. Now obviously I was not going to buy my next vehicle from Empire Lakewood Nissan. However I did get the additional $1,500 warranty and since my vehicle had low miles and was not even near the end of the 85,000 miles I could either cash out my warranty (Which I assumed I had most of the $1,500 left) or transfer it to the new buyer. I called Empire and spoke to the finance guy asking what my warranty was worth. He fake typed some numbers on his calculator and said it was around $200 and it probably would be worth more to just transfer it. I couldn't believe it was worth so little. Fast forward a few months. I sold my truck to a family member and tried to transfer the warranty. It took most of the day to get the paperwork in line to transfer. Just because I didn't trust the dealership and had a sick feeling in my stomach. I called the warranty company directly. The actual value....around $800!!!! Do not trust this company. Other issues from when I purchased the vehicle. 1. Price was contingent only on using the Nissan finance. I wanted to pay cash for the truck and when we got to the end the finance manager said that price was only if I financed through them. 2. I had to leave before 9. We had just moved to Colorado and I was getting keys from my landlord. They held my car I was thinking of turning in hostage and said its a done deal and I couldn't leave to get my apartment keys. Guess who had to sleep in a motel 8 for an additional week! This guy! Truck was fine and price was reasonable.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

great

By smartin2017 on 4/21/2017 at 8:03 PM. Helped by Kaity McCall.

My name is Shawnna Martin; I was recently out looking for a new or used vehicle and stopped in at Empire Lakewood Nissan. I was nicely Greeted and helped By a young Lady named Kaity McCall she was very helpful in explaining the cars and helped me find what I was looking for my life stay and my family. I have recommended her to all my friends that are looking for a new or used vehicle. She and empire Lakewood Nissan were very helpful with financing and finding what I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the BEST place to shop for cars

By bearlystoned on 4/21/2017 at 3:22 PM. Helped by Alex Bond.

I had THE MOST positive experience, when I walked through the doors I was greeted with a smile and a warm hearted "Hey!" from Alex Bond. I was caught off guard at first, wondering if he had mistaken me for family or friend. He he was super informed and helped me however he could, all while making me laugh and truly enjoy my visit to Empire today. 12/10 would definitely go again. p.s. I will be recommending them and Alex to all my friends and family! seriously the best experience at an establishment such as this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience!

By Colleen Primm on 1/10/2017 at 3:09 AM. Helped by Dylan, Dustin.

Dylan and Dustin were incredibly helpful with the purchase of my Juke! They made the car buying experience bearable. I was ringing the bell 10 minutes after my test drive! Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Epic fail!

By Buyers beware 123 on 9/10/2016 at 10:36 PM. Helped by Every Manager.

Get everything in writing as we did. Read the reviews and you will see for yourself. Buyers all beware. Nissan as a company is amazing and will not be judged by this dealership. We have bought 4 brand new Nissans and one used. If you are a first time buyer, PLEASE-----go to a professional dealership. The owner has his personal toys throughout the dealership and allows his employees to joy ride when customers are walking around. Yes, they are for sale too. Haha. What? Really? Go carts, Harley Davidson, Side by sides. He uses his dealership as his forum to sell his personal toys. No this is not my main complaint. I'm awaiting the corporate office to follow up before telling all. You absolutely Don't want to be associated with this place. As stated before, Go somewhere else to purchase your amazing car. I can't stress enough. I hope this message reaches the public. Remember buy Nissans. They are amazing.

I would not recommend this dealer.