Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sales experience

By Singh on 5/28/2019 at 3:30 PM.

They don't like repeat business. Wasi was highly unprofessional and highly rude. Asked him to get a dealer trade. Told me to buy elsewhere. Not too great on professionalism. Horrible in returning messages and phone calls.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Service Department Review for May 23rd, 2019

By Jkash38 on 5/23/2019 at 10:32 PM.

On May 23rd, I called the service department and make an appointment for 1:30 was told I would only have to wait for an hour. This is want was told us at the new customers meeting by the sales department. I arrived exactly at 1:30 and asked how long would the service take,. Gary went to ask the mechanics and came back and said 1 and 1/2 hours to 2 hrs. I told him I was told 1 hour and he said basically, too bad, we are busy. I complained to the sales department and one sales person tried to talk to Gary about my situation and he was told by Gary, No way as what would I tell my other customers. I told the sales person thank you but I would go to Metro Nissan in Montclair where I had gone for twenty years and never treated as rudely as I had been treated by Empire. My husband and I will never to to Empire again for sales or service..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Menifee 1 on 3/30/2019 at 5:55 AM.

This dealership is one of the best in the I.E. the sales people are great and answered all of my questions, I felt very comfortable dealing with them, they took the time to give me all the information I was looking for. I didn't felt pressured and Edward Niebla was very patient and listen to me. Great customer service and experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and reliable service

By Mobtoya on 3/9/2019 at 8:03 PM.

Oscar assisted our family fix our van in a fast and friendly manner. Great service. This is the second time we needed assistance and both time he has helped us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept

By Christina Ramirez on 2/7/2019 at 4:09 AM. Helped by Chris Bachar.

I always have the best service experience when i take my cars for the schedule service or engine work. Keep up the good work. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SO HAPPY

By ela25 on 9/28/2018 at 10:09 PM. Helped by Sidney Woolen.

I am a happy girl and I got the car I wanted due to Sidney! :) I worked with him for months while waiting for the purchase of my new home to close. He was always friendly and patient with me. He still checks in with me, 2 months later, and asks how the car is and if I am still happy with it. Because of Sidney, I am a Nissan customer for life!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Poli on 9/28/2018 at 4:09 PM. Helped by Jaime corona.

Completely satisfied with sales team staff very professional and courteous i will definitely recommend family and friends thanks to everyone at Empire Nissan for a such a great experience buying a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissan Frontier Pro 4x

By SandiJ on 9/27/2018 at 11:17 PM. Helped by Sidney.

First I want to be sure to recognize the sales person that helped us by a wonderful vehicle that we are extremely pleased with, Sydney, from empire Nissan. I have no complaints about the dealership itself but the reality is I love my work was with Sydney directly. He was never pushy and always helpful. Even a month after purchasing our vehicle he still answers my phone calls, emails, and texts. He has been nothing but supportive and helpful during the entire process of finding my dream truck. The lot seem to have a lot of vehicles to choose from even though we had our heart set on one specific kind. What we wanted was very limited in when they didn’t have it in stock Sydney found one 100 miles away and brought it to the lot for us. I would highly recommend both dealership and Sydney as a sales person. We love our new truck and had a great experience at Empire Nissian. Ask for Sydney!!

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Altima 2015 Lemon

By Ajmcc on 9/10/2018 at 8:45 PM.

My 2015 altima transmission shot out car is no good had to junk it. Also recalls 9 and. The dealership service Felipe wouldn't perform the recall saying they aren't allowed to look under hood.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I always trust Cesar Cardenas for my vehicle repair needs.

By Lisa Alba on 1/30/2018 at 4:47 AM.

Cesar takes care of both my Nissan's. My husband and I have been bringing our cars to Empire Nissan since 2007. We get in and out quickly and everything is very organized and friendly. We enjoy seeing Cesar when we come in he is a huge asset to your company. He is always honest and very helpful, he explains everything in a way we can understand. I will continue to bring my cars to Cesar and I highly recommend Empire Nissan for Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great. Friendly fast service..

By Kim Hayden on 12/6/2017 at 8:22 PM.

Gary is a very friendly man that I do trust with my vehicle's I've been going to Nissan for over 15 years and Gary has been a big help he never tries to sell me something that I do not need . And everything he says that will get done gets done right the first time I'm very happy with his performance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great service consitently

By elsafitz on 12/6/2017 at 7:02 AM. Helped by Daniel I think.

I have been coming go this dealership for all my repair and maintenance work. They are great to work with and always have a great attitude. Daniel was very knowledgeable and took the time to explain all the work that was done. Thanks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Krissy81 on 11/7/2017 at 12:34 AM.

Very fast and friendly would come back again..thank you very much Gary, Manny and all the sales managers and finance team. Will recommend to family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SIMPLE THE BEST

By Mickey on 11/4/2017 at 9:56 PM. Helped by Juan, Jerry, John...

I AM VERY VERY HAPPY WITH THE SERVICE PROVIDED BY THIER EMPLOYEES AND MANAGMENT TEAM. THEY ARE VERY HONEST AND THEY ARE THERE TO HELP YOU ON ANY NEED, VERY PROFESIONAL.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always helpful

By Salgado1221 on 11/3/2017 at 5:03 PM.

If you ever need your car serviced I would recommend Cesar he is amazing and will drop what he is doing to make sure your token care of!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome

By Sansue2017 on 10/12/2017 at 5:03 PM.

I can only describe my recent experience with empire nissan service center in one word AWSOME! Thank you Gary for being patient with me. See you next time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair

By CSantos on 10/10/2017 at 4:03 PM.

Caesar provides excellent service each time I come in for service. He follows up with me and has my vehicle ready on time. I am treated as an individual not like a number. Caesar is great and he is why I continue to get my cars serviced at this dealership. Great job Ceasar 👍🏽!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Rosencion1 on 10/8/2017 at 5:18 PM.

Oscar Armas was great very helpful and help me to have my car service for New brakes. Happy to visit dealer friendly and profetional staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Exceptional customer care

By LuizaH on 10/2/2017 at 7:49 PM.

Thought I had transmission issues, Oscar helped me understand what was wrong and they were going to fix it. Went over beyond great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience

By Ryan Barba on 9/29/2017 at 1:34 PM.

Hi all. For the 2nd time in 2 weeks we took 1 of our vehicles (both Nissans) in for service. In this case, new tires for the wife. Not only was the installation quick but we received a great deal. On top of this, Gary gave us a big discount on an overdue oil change!!

I would recommend this dealer.