Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.4  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Service après vente vraiment pas bon

By Scarface on 8/18/2018 at 4:58 AM. Helped by Laval.

Vraiment gentil au début et après un vrai manque de respect...voiture était supposé avoir Bluetooth et ne l'avais pas...il ont offert un appareil Bluetooth a 30$.. on a même amener l'annonce qui vendait dans le journal et c'était inscrit Bluetooth...on travail beaucoup alors après plusieurs appels a ce sujet on les a rappelé car on avais pas eu de rappel de leurs part. Et ils nous ont dit.. vous avez passé un mois sans Bluetooth alors vous en avez pas besoin!!!! Gros manque de respect

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

STAY AWAY ALL GOOD REVIEWS ARE TROLLS

By mike on 3/2/2018 at 7:38 PM. Helped by EMILIE.

HI 100% APPROVED IS PURE SCAM YOU WILL NEVER GET THE CAR YOU WANT THEY WILL TRY TO SELL YOU THE CAR THEY WANT WITH HIGH INTERESTS

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Jean-charles benoit on 2/16/2018 at 7:26 PM. Helped by Mr.Francois Lefebvre donne un service exceptionnelle!!!!.

Jai acheter un toyota venza chez Auto Durocher je suis vraiment satisfait du service a la clientele, mon conseillé Mr.Francois Lefebvre nous a guider dans le choix de notre nouvelle voiture et nous a donné un service exceptionnelle . Je recommande Auto Durocher et Mr.Francois Lefebvre a tous mes amis et connaissaces.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By tiziouzouc123 on 1/28/2018 at 11:44 PM. Helped by Michel Boismenu.

Excellent service merci beaucoup à Michel Boismenu. Je recommande auto Durocher. Auto très propres, pris raisonnable, financement en dans de 24 heures et employés serviable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Jimjim10 on 11/27/2017 at 5:09 PM. Helped by Bernard, Karo.

Merci à Bernard et Karo, excellent service et très facile. Je recommande entrepôt Durocher à tous. Ils ont une belle entreprises très familiale. Bernard à même réchauffer le lait de mon bébé.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of time and gaz.

By Never again on 10/14/2017 at 8:19 PM. Helped by Sohai.

Called for a same day road test for ONE car in particular, the guy say to me "yes the car is available and will be waiting for you". I leave home (longueuil) 45 minutes later (arrived at Auto Durocher Laval). The seller tells me the car is available but i can't show it to you because it has been send at our body shop YESTERDAY..... like what the heck.... Why the guy didn't tell me that on the phone earlier.... BAD SERVICE!!! Never again for me and i don't recommand you waste your time there.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst dealer

By alfernan on 8/29/2017 at 7:48 PM. Helped by w.

What a waste of time, went on a Sunday to get price and info to buy a car (subaru impreza), the sales person was extremely arrogant , i don't know his name because He did not even tell me his name. he did not know where the car was and he wanted to sell the car without even showing me the interior of the car (he did not want to search the keys) he was extremely lazy .. When I asked him for the keys his answer was, I bring them but today you can not test it (he wanted me to buy the car without testing it, that's crazy), in google you find many of bad experiences for their bad customer service and personally i prove it, I will never buy a car there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto durocher laval

By Manu12 on 8/25/2017 at 10:23 PM. Helped by Vincent et karolann.

Super bon service , premiere fois que j'y suis aller je suis repartie avec la voiture! Super efficace super rapide merci a vous Karolann lachance et Vincent

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car dealership ever / pire concessionnaire auto

By Carguy on 5/25/2017 at 9:47 PM. Helped by No.

I bought my car 3 months ago and I realized that the check up wasn't done correctly and that one piece that costs 2000$ needed to be changed as soon as possible because the car could break at anytime and therefore put my life in danger. Worst service I've ever had with a car dealership after the problem happened.. I'm so disappointed because I was, at first, so glad to do business with them. I will not recommend this dealership to anyone or if you still want to check it out because a car interests you, make sure to have it checked up by another garage or dealership before buying it!!!!! J'ai acheté ma voiture il y a 3 mois et, il y a peu, on ma annoncé que je devais remplacer une pièce d'une valeur de 2000$ le plus vite possible sinon le véhicule allait brisé complètement à tout moment et que ma vie pouvait être mise en danger. C'est définitivement le pire service que j'ai recu de la part d'un concessionnaire et j'en reste très déçue sachant que j'étais ravie de faire affaire avec eux en premier lieu. Je ne recommanderais jamais ce concessionnaire à qui que ce soit mais si vous souhaitez quand même aller voir pour vous même car une voiture vous intéresse, faite en sorte de la faire vérifier par n'importe quel autre concessionnaire ou garage au préalable!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ensure to have second inspeydone in your car before it's pu

By Yanko Pena on 5/22/2017 at 11:45 PM. Helped by Mecanic CSR.

Worse dealer ever. If anyone buying a car please made sure to bring your car for a second inspection before it's purchased the car there. I have bought a car 2-3 months ago and since the second week the car it's been broken with many issues. I would also say that the customer services after buying the car is not the same as before you buy it. I have been talking to different people in the company and it seems that there don't care. I will never recommend this dealer to anyone just because the attention it's the worse ever. I been have one of the worse experience with Auto Durocher dealer. If anyone need more information call me or text me in Facebook. 514-464-8326 Good look everyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Guy Hamel

By Guy123 on 5/8/2017 at 2:42 PM. Helped by Bernard rossi.

Excellent service reçu par le représentant Bernard Rossi, ainsi que la prise en charge efficace du dossier par Marie Claude St Germain. Merci et félicitation

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jonathan talbot

By Jonathan on 5/5/2017 at 8:51 PM. Helped by Bernard.

Mon representant bernard rossi et ma conseilliere financiere margorie on fait un exellent travail chu combler par mon nouvelle achat merci entrepot durocher pour ma nouvelle voiture

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Isabelle Maurice

By Imaurice on 4/14/2017 at 12:06 AM. Helped by Bernard rossi.

Super service par Bernard Rossi... on a trouvé la voiture qu'on cherchait rapidement... Eddy Lafleur nous a bien conseillé pour le prêt auto... merci encore!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Je recommande!

By Cathemont on 3/25/2017 at 5:40 PM. Helped by Francois lefebvre marie-claude st-germain.

Wowww un enorme merci a notre vendeur francois lefebvre ainsi qu'a notre directrice commercial marie-claude st-germain pour le service plus que parfait. Pour avoir visiter plusieurs commercant, cest chez Auto Durocher que nous avons eu le meilleur service. Merci encore enormement. D'une cliente plus que satisfaite Catherine montambault

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Serge Bourassa

By Nounours04 on 3/24/2017 at 10:03 PM. Helped by Bernard Rossi.

Merci pour le merveilleux service de notre représentant Bernard Rossi et notre directrice financière Marjorie Schmidt pour leur écoute et leur bon conseil pour notre nouveau véhicule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Merci merci

By auto1234 on 3/24/2017 at 3:14 AM. Helped by Carine & Karolann.

Très belle première expérience comme nouvelle cliente. Je fais plus de 3h de route et je ne regrette pas ce long déplacement. Merci à Karolann et Carine d'avoir travailler aussi Fort sur mon dossier. Chapeau à vous deux et je repars très contente de mon achat.Merci les filles Good Job et à bientôt.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service after purchase

By hailov0609 on 3/21/2017 at 12:46 PM. Helped by Marc André/ marie claude.

I bought a car with auto durocher laval in January. Since then I've had nothing but problems and no one will return my phone calls. The service after purchase is terrible. And the mechanics don't know what they are doing. I've been back to their 'service' 3 times for the same problem. Yesterday included and the problem is back already this morning. DO NOT BUY A VEHICLE FROM THIS COMPANY IS YOU WANT A GOOD SERVICE!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maxime Chiasson

By Max970127 on 3/6/2017 at 11:36 PM. Helped by Bernard rossi.

Super service en conseil par Bernard Rossi, qui m'a trouvé le véhicule qui me convenait et par Sandy Trottier pour m'avoir fait le meilleur prix!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Iannino Battista grand cherokee summit

By iannino battista on 3/4/2017 at 6:20 PM. Helped by Bernard Rossi.

Representative Bernard Rossi was able to help me in with my Grand Cherokee Summit asking me to come see the SUV and he had be able to help me and our financial service department Emilie Bisaillon help me with the financing. Great team. Well welcomed always smiling and offer to assist.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Merci Auto Durocher pour l'excellent service!!

By nancywh on 3/2/2017 at 10:09 PM. Helped by Vincent, Patrick, Emilie.

Merci à Vincent, Patrick et Emilie pour l'excellent service offert chez Auto Durocher!! J'ai pu prendre possession du vehicule en moins de 24h! Ca vaut le détour!

I would recommend this dealer.