Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.1  
Friendliness
2.1  
Overall Experience
2.1  
Price
2.1  
Quality of Work
2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT WASTE YOUR TIME OR MONEY

By Dont buy from epic on 3/9/2019 at 6:49 PM. Helped by Ernesto and the girl he flirts with.

Worst place to buy a vehicle they are crooks they will sale you a vehicle that’s about to break down and won’t fix it for you. Tires dry rotted noticed after leaving they don’t give a crap placed smells like trash inside employees dropping f bombs in front of kids do not go here they are rude and unprofessional

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Had a great experience

By Chris_88 on 3/3/2019 at 2:49 AM. Helped by Gilbert.

The staff was really helpful everything went smoothly. I will go back and get another car from them. They also have variety of cars to choose from.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Epic Fail!

By FPerry on 11/1/2018 at 4:03 PM. Helped by Ernesto Silva.

EPIC FAIL! I never write reviews like this, but then again, I have never had a poorer experience in purchasing a car. I regret driving off the lot with the car three weeks ago. It had not been serviced, so I had to ride around with no AC, with the ABS service light on, the low tire service light on, and another light on for two weeks since there were no appointments available until then. Within the first few days, I noticed something amiss with the engine and another tire had a gash in it that had been sealed. While the body of the car looks great, there are issues that remain that I am increasingly concerned with. I texted the salesman, Ernesto, to inform him of my experience with the service once I had taken the car back to the dealer. They lied about the parts being in when they were not, and had me waiting over five hours thinking my car would be serviced the same day, just for someone to tell me after all that time that they had to order another part. So then the car had to remain at the lot for another three days. I regret going through with this purchase because more so than the quality of the vehicle, the services is even poorer. Both times I finally got through to a manager...the same manager...he was extremely rude and has no customer service skills. He talked all over me, more offended at me telling the salesman, Ernesto, that he was rude, than trying to discuss, in a decent tone, how they could help me. They lie to you to get you to the dealership, and then put you in something other than what you really want. Then they think they are doing you a favor by telling you to lie to the financing company about not having a deferred down payment arrangement, as if they are doing you a favor to get you into a car you did not care for anyway. So now Ernesto is more concerned about his remaining commission from the deferred down payment, yet I will not turn over the rest of it just to wind up having the car sit until I can get it serviced elsewhere. So, I got hustled. I was stupid and deeply regret purchasing that car because it is not worth the amount of the financed loan or the xxxx I'm dealing with. By far, this is the worst car buying experience ever. I should have put the money toward servicing my 2007 Accord. DO NOT BUY FROM EPIC AUTO SALES! PLEASE! They want you to purchase from them and give a fake 5-Star Rating on Google Reviews to mislead others.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

How do they pass inspection

By Genesisdodgeavenger on 4/14/2018 at 2:07 AM. Helped by Ernesto silva.

I bought a car and the horn started honking by itself while driving. Epic refused to fix unless I paid another 1400$. Not sure how this car passed inspection, within first day not only horn issue but check engine light came on. Seatbelt doesn't even work and now dies while driving. Great waste of money , thanks Ernesto sales manager for taking from a single mom

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor dealership, car, service

By Jesseleeweaver on 11/27/2017 at 9:52 PM. Helped by Cande, Henry Urbina, Ernest, LES.

11/17/2017 Updated review 9 months later, guess what. starting problems. Once again, let me reinstate, DO NOT BUY FROM EPIC AUTO. Capitol one keeps getting complaints, and now they are escalating it. Thank god. I have never review a business this many times. #nothappy So, issues still not fixed from the beginning. Windshield washer Door handle latch broke again (after they fixed it) Soft top too, just installed poorly. New issue.. Starter (however, some of it is covered in the warranty) Their warranty program is god awful. (just a heads up) The overlap from the soft top by the frameless window means the top was installed incorrectly. Guess who installed it (epic). I do not recommend auto service from them. Thank you Porsche for pointing that out. slightly fixed issued. I bought a wheel lock key, because the car was sold without one. Henry (owner of Epic) stated it was in the glove box from the beginning, which is a pretty good lie. Although, he said he would reimburse the cost, which is nice. Still, it does not help the yelp or google review. Also, according to him "everytime I call, I have a complaint". Well, that is so true, because he sold me a lemon. An internally bruised lemon, which he defends "it's a machine, it will have problems". However, replication of problems in a short time span provides empirical evidence it is a lemon. I am without a car again for a few days, in another city. 10/22/2017 Previous review It's been eight months since I bought a porsche from epic, and the customer service has significantly declined. I ended up going to porsche for my oil change because I do not feel like this business is sufficient to do work on it. This is since Les the service manager was "fired", which was another poor decision. The new service manager (John) is rude, and does not have very little or no customer service skills. This dealer ship sold me a car with plenty of issues, and the sales person was misleading. After those issues were resolved, the current ones are still not fixed. Right now, I have a car that was sold without a porsche specific wheel lock key. I called John the new service guy, and he said "what, you think i should handle this?", "this is not my problem". I moved to dallas for my doctorate, and I do not have time to come up there to dig through a box of parts. In addition, he told me I could find a wheel lock key anywhere, like o'rielly or autozone . Well, those shops told me to buy it strictly from porsche. I HIGHLY recommend not buying from this business. I have called up my bank to complain about them and this detailed recorded of poor service, and issues will be addressed with the appropriate businesses 3/17/2017 Previous review Ok, one month follow up almost. Cars drive axle came off. Ernest the manager tool care of that, rental etc. Highly impressed. however the Cande the sales person totally blew me off about the airbag light, inspection, tpc, etc. She referred me to the service guy after weeks of asking what is going on. Do not buy from her With that, it's almost impossible to find anything out with the receptionist (maria) for service.i call and she states 5 minutes, hours go by and nothing. I follow up and she forgot, but uses the excuse it's been a long day. Well, everyone has long days. My day has been full of clients and meetings. That's life, deal with it. The service there is beyond poor. If you need something done, go straight to the manager and save yourself the trouble. It's been a nightmare with them, even when asking for labor costs. Sigh

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Place to buy a car

By Wysamirrion11! on 10/17/2017 at 6:59 PM. Helped by Rodrick King , John McDaniel , Karen N , Henery Urbia.

Best Deals in town , Great customer service , and after you buy a car you and bring it back for any repairs needed and the on site repair shop .

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Won't stand behind their products. Broke after 2 weeks.

By guamallstar on 9/4/2017 at 7:17 PM. Helped by Craig Foster, Hayden.

Our experience was initially good until we asked the company to stand behind the product(s) it sells. There were various errors in the paperwork such as mileage and names, which the guy named Hayden, a manager at the dealership, kept saying it wasn't a big deal. So that should have been a sign that the attention and care for details is not there. The big slap in the face came when me and my family went visiting family and our rear bumper came flying off while we were driving down the highway. We bought the car 8/19/2017 and this unexpected event happened on 9/2/2017, exactly 2 weeks after we bought the vehicle. We called our sales representative right away and informed him of the event. We were told to bring the vehicle in so we brought it in the next day the dealership was open. The same guy, Hayden, took a look at the vehicle and asked in a very, it's not our problem tone, "So what do you want us to do about it?" I told him that we just wanted to see what they could, or would, do to assist us since we only had the vehicle for 2 weeks. Long story short, he said there's nothing they would do. This is a big disappointment because we were thinking of buying another vehicle from this dealership. We will definitely be looking elsewhere, because our experience showed us that this dealership does not stand behind the products it sells. We had our 2 children with us so I am thankful that it was just the bumper.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

beyond exceptional

By Margaret62 on 2/23/2017 at 7:52 PM. Helped by Gilbert Silva.

I was down on my luck getting a car Gilbert S & the manager went above & beyond can't thank them enough especially the manager awesome

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Daily Review of this establishment #1

By brittanylightfoot1 on 2/7/2017 at 1:03 AM. Helped by Hayden, Maria, Etc.

I wish I could give this fraudulent establishment no stars.This place took advantage of my father. My father bought a truck from this con artist and after purchase found out that there were a million things wrong with it. The only thing Epic about this place is the epic pieces of junk that they sell, and the epic scams that they conduct. NEVER BUY FROM THIS PLACE. There are tons of car dealerships who will treat you right, who will sell you a vehicle that is worth your investment, and a place that will treat their customers with respect. Hayden at EPIC SUCKS!! This place is one product liability lawsuit away from being shut down (hint, hint). They can either fix my dads truck or get a letter from our attorney, where the legal fees will exceed the cost of the repairs.

I would not recommend this dealer.

Overall Rating

4.0  

5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great Service

By Twintrb0 on 1/17/2017 at 11:32 PM. Helped by Jerry Martinez.

I did not expect to purchase a vehicle. Jerry Martinez was excellent. He made himself available as needed and followed up with a friendly email afterwards. I returned a few days later and Jerry made it very easy for me to make a decision on working with him. I wanted him to have my business, which proved to be the right choice. He worked very hard on getting me the vehicle. I definitely recommend Jerry and Epic Auto Sales.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

2011 BMW 328i Purchase

By Dodgeman2020 on 1/9/2017 at 7:50 PM. Helped by David and Jose.

We got a very good deal for the vehicle we purchased. David and Jose gave us all the information we needed about the car using the carfax. The car runs well and is exactly what I wanted. They worked with us when we had concerns about the caution light and condition of the tires. I am very glad they were understanding and tried to keep the customer satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm Happy! :)

By Rae on 6/23/2016 at 1:15 AM. Helped by Joseph Ortiz.

Excellent job working with me and getting a deal that I was happy with. Joseph Ortiz and the Hayden both ROCK! Thanks for everything guys!!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!!!

By Jennifer Enlow on 6/18/2016 at 7:21 PM. Helped by Joseph and Ernesto.

I have to say I am very very happy with the turn out of buying my first car. :) I worked with two amazing guys that took the time and worked through everything with me. I will for sure pass the word on about the dealership in the great staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

expedition purchase

By t han on 6/1/2016 at 4:41 PM. Helped by gwen, ryan.

gwen and ryan sold me my expedition. wife loves it. flowers were in the car after it was cleaned up. i would come back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream car

By Luisnflores on 5/29/2016 at 1:07 AM. Helped by Joseph Ortiz.

Great place and good selection. Definitely a place I would recommend to friends and family. I was able to get out of my lease and come out in a much better car at an amazing price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hayden Hunte did a fantastic job

By Jpspencer79 on 5/16/2016 at 10:44 PM. Helped by Hayden Hunte.

Mr. Hunte took the time to make sure I was completely satisfied with my decision to purchase, and made sure the financing was as transparent as possible. Would recommend Epic and Mr. Hunte to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great First Experience

By Bigboy1202 on 4/15/2016 at 8:19 PM. Helped by Joesph Ortiz.

Joesph Ortiz Was very great to work with ! For a first time buyer he really worked with me and helped me pull off in what I want! I recommend first time buyers to do business with this guy in the future! He will make you a very happy person

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied

By Lilia7delvillar on 3/23/2016 at 10:00 PM. Helped by Joseph Ortiz.

My husband and myself bought a 2013 Chevy Tahoe LTZ it was an easy process very nice people the whole time through the process, I am bringing my friends and family to experience great car buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experiance ever

By 2true2b4got on 3/21/2016 at 7:50 PM. Helped by Josheph Ortiz and Gwen Doll.

out of a rating from 1-10 i give my overall visit staring with initial phone call a 20 very helpful staff Mr. Joseph Ortiz called me and was very kind and straight forward. i appreciate that . Mrs Gwen Doll was just as helpful and straight forward i enjoyed buying a vehicle from these type of people because they seem more about the long term relationship of a customer rather than the quick sale and that is important to me. Epic Auto Sales just extended their family of customers with me ......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Rbel on 3/18/2016 at 5:25 AM. Helped by Henry and Scott.

"I had a great experience visiting Epic Auto Sales. Henry was extremely helpful and his entire staff conducted in a very friendly and professional manner. Their facility from the sales department to the service center looks very well kept and clean. I was referred there by a friend and I'll be referring my friends there as well"

I would recommend this dealer.