Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.5  
Friendliness
3.9  
Overall Experience
3.5  
Price
3.7  
Quality of Work
3.5  
Service
3.3  

Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Hours and hours of wasted time! Only to leave unhappy

By 14explorer on 7/29/2019 at 10:34 PM. Helped by Sam, Veronika, plus two other salesmen that I cant remember their names.

This is an extremely frustrating dealership to deal with. It starts with the sales team. Unkept promises mean nothing to them. They do whatever they can to get you into the office and then they screw you over. We kept getting shuffled around to different sales members. The vehicle we were sold had apparently gone through a complete inspection, however, started having issues immediately. But, as soon as the sale was complete they didn't really care about it anymore. After bringing it to their service shop amd waiting for 6 hours for my vehicle, they handed the keys back saying they had “fixed” the problem. Except they didnt. In fact it was worse. Not only that, but they put deep gouges into the face of my wheels from the tire machine! I had to take it to a different mechanic shop to get an actual answer. Sure enough, the exact things that the erikson infinity shop deemed road worthy, the independent mechanic said was a pretty serious issue which could result in a serious wreck. And now im stuck with the bill. Come on guys, class it up a bit! Never ever buy a vehicle here if you expect it to be serviced properly and safely. And for sure dont believe their phony inspection reports.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service

By Sams on 6/12/2019 at 11:04 PM. Helped by Service manager.

Service on windshields is very unacceptable on my QX 80. Owing a Lincoln and 2 Infiniti vehicles this dealership has a lot to learn about customer service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service dept!!

By Gearjockey81 on 1/3/2019 at 4:32 AM. Helped by Peter.

Although I just traded in my q60 for a titan (needed a pickup for work) I will miss the amazing service I got from Peters team. ALWAYS a wiked experience and repairs as promised. They don’t screw around and I appreciated that so much. Kind of wish peter could move to my new dealership and work there. I’m sad to go but If you’re thinking of buying infiniti know you’re going to get awesome service

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE CUSTOMER SERVICE AND DEALERSHIP

By Al k on 11/8/2018 at 10:55 PM. Helped by Troy, Peter.

HORRIBLE DEALERSHIP... By far the most INCOMPETENT and UNPROFESSIONAL service department/ dealership I have ever dealt with... They never answer their phones, was waiting 3 days for a call back from Peter (the service assistant manager) and no one did call back. I called over and over again and finally spoke with Troy (service manager) he was extremely rude about the matter. They did unauthorized work on the car, decided to use a NON color matching paint pen to paint rust spots... A 5 year old could've done a much more "professional" job! Car brought in for brake work that should've been covered under warranty due to it being a defect with an ITB that's been released to fix it.... Which I had to personally look up and send it to them to actually do the work without charging me for it because they didn't want to do their due diligence to look it up and fix it.... Also refused to do warranty work on the car..... DO NOT DEAL WITH THAT DEALERSHIP!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A friendly, low pressure dealership!

By miranda_little on 8/26/2018 at 3:20 AM. Helped by Joel Kjearsgaard.

What a wonderful place to buy a vehicle! I just bought my first new (to me) car here at Ericksen Infiniti and they made it a VERY wonderful experience. Joel was our salesman and he made sure all my questions were answered. He took the time to walk me through every step and he didn’t make me feel pressured at all! The financial department was also just as wonderful! I would absolutely recommend Joel and his team to anyone looking for a new or used vehicle!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

once you purchased a car from this dealership, you screwed

By ggwp on 8/1/2018 at 7:01 PM. Helped by peter.

The worst customer service in their Service Department I ever seen. Do not service your car there if you have a Infiniti, I mean, if you can have them call you back in the first place (yea, they don't answer phone calls most of time)

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life long customer

By Belliott83 on 7/6/2018 at 5:46 PM. Helped by Mike Torbeih & Matthew Reid.

Our sales guy Mike Torbeih makes getting into a vehicle painless. Never felt pressured or hassled once. Matthew Reid in finance was a pleasure to deal with as well. We will be repeat customers for many years to come!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 q60 3.0t

By Gearjockey81 on 3/13/2018 at 1:59 AM. Helped by Courtney, Maggie, Andriy, Steven and Robert.

Searched for a replacement for my Ford Edge for quite sometime with no luck. Saw a qx60 drive by me at work and thought I’d give Infiniti a call. Spoke with Courtney who was absolutely amazing and always available to answer my questions. Had a couple different cars ready for me to test drive when I got to town. They even let me borrow one for a few hours so I could get the feel for it. Maggie and Andriy were awesome and got my financing setup the same day. Drove it out of the showroom that night for me. :). Only one small mecanical issue with vehicle but Steven the service manager is getting that fixed up for me as soon as I get home for days off, the dealer follows up as soon as you have any questions. Great post sales service. Definitely recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service team

By Larry on 3/7/2018 at 9:22 PM. Helped by Troy.

I service my QX80 at Ericksen. Troy (the service manager) always has a loaner for me and I don't havew to wait weeks to get in. Very impressed with the service team!

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
4   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Still waiting for winter mats!!

By Qx50 on 2/7/2018 at 11:15 PM. Helped by Mike torbeih, Becker.

Purchased a QX50 In mid December, part of the deal was that we would get winter mats as my second half works in a trade. Was told to come back in a few days to pick it up, did return and they weren’t in stock, was told to come back end of week and they’d be on... once again did return and they are now back ordered till February. Just called in today so I don’t drive out there again for no reason.. and now their back ordered till March..... at this point we have ruined our interior summer mats... and their is no communication from our sales person with regards to this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Kal on 12/11/2017 at 5:01 AM. Helped by Kate.

I have been dealing with the service department for almost three years now regarding my 2015 QX 60 and have had nothing but great service especially from a service tech named Kate who always delivers excellent service every time - thank you again and keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By Carguy11 on 11/22/2017 at 5:51 PM. Helped by Peter.

Great Sales and Service Team!! Everyone was very helpful and treated me awesome!! I would really recommend this dealership to anyone that drives an Infiniti!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

I bought a new vehicle recently and totally disappointed

By TVas on 10/8/2017 at 9:58 PM. Helped by Sam Siffledeen (Internet sales agent); Andriy Burachok (sales manager).

My wife and I went to this dealership. Internet sales person Mr. Sam Siffledeen was my first contact person and Mr. Andriy Burachok (sales manager). We agreed to purchase a Brand new demo vehicle Infiniti SUV QX50. Upon driving the vehicle home we noticed a chip on the windshield. Also, noticed the KM reading on the vehicle was not as per indicated on paper. Later noticed a visible dent on the bumper. I communicated to the dealership immediately next day. I requested, why this was not indicated to me during my purchase. Sam indicated he did not notice any of them and in his e-mail indicated it could have happened after possession of the vehicle. I requested them the inspection record of the vehicle, which is usually done during possession of new vehicles. To date, i have not received anything from Sam or dealership. I communicated with the Go-Auto agent, he said they will immediately notify the manager - I have not received any call yet from the manager. Also, I have E-mailed Infinity Canada and Nissan Canada (got e-mails from Google search) regarding my concern and complain - no response received yet. Remain disappointed - We both will never go to this dealership because of this experience.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Sales Team!

By bjeavns on 9/26/2017 at 5:52 PM. Helped by Sam, Kevin.

I recently purchased a used 2014 Infiniti Q50 from Ericksen Infiniti. Overall, my experience with the dealership was fantastic. Sam Rahall was very helpful throughout the entire process. He was quick to respond via email, text or phone to any questions I had regarding the vehicle and was very fair during negotiations. He went above and beyond expectations when explaining all of the car's features after I made the purchase. Kevin Ngu was also great to deal with, as he was able to provide further details on the car as their "product expert". He is very knowledgeable about the Infiniti brand. My experience dealing with Maggie Lim was also positive, as she explained the packages they offered on top of the vehicle purchase, but wasn't overly pushy with them as some dealerships are. I would definitely recommend this dealership to someone looking to buy a used or new car and I plan on making future vehicle purchases here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Faith Restored Thanks to GM of Ericksen

By adam123 on 9/5/2017 at 7:12 PM. Helped by Robert, Moerman.

I had a great experience buying a used vehicle from Ericksen. After having a couple of post purchase issues the General Manager, Robert, and the service manager, Troy, went above and beyond to ensure everything was fixed and that I was a satisfied customer. I'm happy that I purchased a vehicle from a company that stands behind their product.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Used Car Purchase Experience from Ericksen Infiniti

By CP on 7/17/2017 at 6:25 PM. Helped by Robert Moerman,Sam Rahall.

We recently purchased a slightly used Lexus (2016 model) from Sam Rahall at Ericksen Infiniti. The process was very smooth and organized. Sam always made himself available during the entire process and was fair when we negotiated the closing price and conditions. When we picked the car we were notified that the vehicle was missing the privacy cover (for trunk of vehicle) and the second key fob. Sam arranged to get the privacy cover the next day and offered to drive right to my work to drop it off. The key fob was a little more problematic. The general manager (Robert) got involved in helping Sam try to track down the fob from the previous owner. When they had exhausted the search Robert committed to replacing the fob. They had me bring in the Lexus to have the new key fob programmed. Within the hour Sam returned the vehicle to me with the new key fob. When I offered to pay Sam said that Robert had covered the cost. This was a nice surprise and showed a business/customer friendly attitude for Ericksen Infiniti. Our other vehicle is an Infiniti (FX35) which we have been servicing at Ericksen since we bought it in 2010, we will continue to service it Ericksen. Very good overall experience both with vehicle purchase and vehicle service experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jack on 6/6/2017 at 9:53 PM. Helped by Sam.

Right from the beginning the staff was friendly and helpful. Everyone made the purchase very easy and comfortable. We would definitely recommend this dealership to our friends and family.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
3   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service staff

By Thislocationsucks on 6/2/2017 at 12:25 AM. Helped by Troy.

had one off bad experience with one of their service staff (Troy) but GM of this location Robert Moerman was very supportive and took good care of the situation.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Go Auto Dealerships Group - Not ethical

By Upsetcustomer on 1/9/2017 at 9:57 PM. Helped by Sam Rahall and Jordon ?.

I am taking my business to the Calgary dealers since the Edmonton inifinti dealers are owned by the same group of people. They are cornering the markets. Any Edmonton customers should be aware that they are talking between dealers and you need to go out of Edmonton to get an honest deal. To bad I live in Edmonton and need to deal with the "Go Group" Maybe I will go to Acura instead. At least they have 2 ownership groups and can get a fair deal. What a rip off.....

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever

By avoiderikson on 10/5/2016 at 3:03 AM. Helped by Sam and Slick Rick Becker.

I purchased a used “certified” Infiniti SUV from Eriksson in August 2016. We were in a bind, needing a car quickly and purchase the car remotely, counting on Erikson, the year of the car, the price of the car and the brand to mitigate issues when purchasing and issues with the car. 1) Upon receiving the car, ~$1500 front vehicle damaged was identified that was not disclosed before the sale. How does one miss a bumper detached from the wheel splash guards. “ sorry but we missed that and it’s a used car and I gave you a good price was the excuse” – Sales and Mechanic Staff 2) Vehicle was sold with a broken Brake Pedal – when the car was delivered I noted this in an email and phone call to the dealership on the first day and Hyatt Infiniti mechanics (Calgary) confirmed that it need to be replaced immediately. Mechanic Staff – Profit before safety. 3) Finding cleanex’s and items from the past owner because of a poor interior clean. Cleaning staff 4) My first name (common English) was misspelled on the sales receipt. How this happens after issuing them a copy of my license, countless emails, personal phone calls, credit card for deposit. - Financing Staff 5) No phone calls returned - GM nor sales manager return phone calls once vehicle issues were presented. “Its off are lot, not our problem”. - Management 6) I placed a $1000 deposit before the purchase, and it was not returned until I called one month later about it – “I forgot about issuing it back” was the response from the finance department. 7) Infiniti Canada was of no help on the above issues, so don’t count on them for anything. – Customer Support. The email account does not support sending photos of the damage incurred nor do their customer service agents provide assistance or oversight on dealership activities. If the issues above don’t bother you, shop at Erickson Infiniti. If you want to avoid these headaches, shop elsewhere. If you must buy a vehicle off their lot, have it independently inspected and cleaned. Quality and attention to details are like safety and performance in companies. When the management does not perform, neither do the employees. Poor Quality and customer service focus permeate thru organizations, as is the case at Erikson. I’m in contact with the City of Edmonton Police and AMVIC regarding the broken brake pedal issue. The vehicle should have not been sold with this mechanical deficiency. I suspect they overlooked the brake pedal because it would have taken time for the part to come in and thus have inventory sitting. They put my family at risk over profit. I’m not sure if a civil claim can be filed, but any advice would be greatly appreciated.

I would not recommend this dealer.