Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.6  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By JEFF.S on 8/16/2019 at 5:19 PM. Helped by Larry.

My wife had her vehicle serviced on 08/15/19. She came home and told me how pleased she was with the Service Department. I went the following day to have my vehicle serviced. Larry was super busy, but it did not slow him down. He was very friendly and answered all my questions. There was multiple people in line, but he gave his undivided attention to each customer. I am very pleased. I would highly recommend their service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine service

By Lewis on 7/18/2019 at 7:47 PM. Helped by Rob.

Fast friendly and extremely helpful! Rob was extremely helpful and pleasant to work with. Service was completed on time as promised. I couldn’t be more pleased !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By greyhound211 on 6/26/2019 at 11:10 PM. Helped by Rob.

I absolutely love having Rob as my service contact he’s professional friendly and truly makes you feel like your his only customer there is nothing negative to say about him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Betty Boop 13 on 6/23/2019 at 2:01 AM. Helped by Rob.

Always greeted with a smile and immediately. Rob very friendly and always goes down the list of everything that needs to be done. Explained everything. He is awesome! Everyone been great to me thru the years. This is my second car

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
3   Overall Experience
1   Price

Friendly Folks & Uncompetitive Pricing

By moot on 5/30/2019 at 5:51 AM. Helped by Matt Golat.

Salesman Matt G. was great at following up and getting me in the door. He didn’t know much about the vehicle I test drove, although he did give me plenty time of time on the ride. Sales Manager’s first quote was below MSRP, but for a color I didn’t like. They offered a dealer trade. I later tried to negotiate based on an out of state deal. Matt gave it a shot, but said he had no way to match it. He couldn’t believe the pricing I had. Thanked him for his time nonetheless.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feels like family

By Melissa on 5/11/2019 at 12:47 AM. Helped by Robert.

Great experience. Rob was very helpful and considerate. He actually understood what's it's like to be a customer. I loved the vibe overall

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always an awesome experience

By BLACGIRL55 on 3/11/2019 at 11:03 PM. Helped by Roy.

I love Ernie Palmer Toyota! I bought my last car there in 2014 and they have exemplary customer service and I'm always treated well. As a single woman, I never have to worry about being over charged for something. I feel totally comfortable there and they always take good care of me and my car. The best dealership ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick oil change

By lolo62 on 3/1/2019 at 7:11 PM. Helped by Rob.

Fast service at the dealership. I had a quick oil change and a tire rotation performed. I was I and out in a small amount of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!!

By Jagnation on 2/12/2019 at 10:56 PM. Helped by Rob.

Great service as always. Rob was very helpful. The wait time was fairly short, considering the amount of people waiting in the lounge. Definitely will be back again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service writers

By Harold52 on 2/8/2019 at 12:07 AM. Helped by Alisa.

We have always been treated with courtesy and respect by service writers Alisa, Willie Burton, and Rick. Never had any issues since 2004 when we bought our Camry. Excellent service and excellent car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional sales

By Owest74 on 2/3/2019 at 11:28 AM. Helped by Mike Weathers.

Just want to sale people anything and very rude to people not professional for someone who's just wanting to know things about what I am buying for the next 5 to 7 years.That's ok I got God and he's not sleep.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ernie Palmer staff helped us every step of the way!

By Bill and June on 1/21/2019 at 1:37 PM. Helped by Michael Weathers and Sonia Paris.

Ernie Palmer staff helped us every step of the way with the purchase of our new Rav 4. Our financing situation was complicated. Michael Weathers and Sonia Paris worked tirelessly with us to get our financing. They arranged to have our new car delivered to us in the Tampa Bay area. The transport team was very professional. Would recommend you talk to Ernie Palmer when you buy your next vehicle. We love our car! Bill and June.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tundra serviced

By Coxruth on 12/1/2018 at 4:46 PM. Helped by Wayne service advisor.

Everyone I encountered was Professional, courteous and efficient. I chose to wait while being serviced. Wayne was very knowledgeable and friendly. Happy holidays to every one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recommend Ernie Palmer Toyota

By Nicole on 10/11/2018 at 6:34 PM. Helped by Wayne Grega.

I went to have my tire looked at and I was greeted by Wayne in the service department. He was awesome guy. Good job Wayne

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Service Dept Appointment

By Happy Customer on 10/4/2018 at 2:38 PM. Helped by J. R..

My experience at this Dealership was very pleasant. JR answered all my questions and was very caring and honest. First time I have been there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady Dealer

By Morgan1998# on 9/22/2018 at 11:04 PM. Helped by Robin.

On 9/18/18 I purchased a Toyota Camry at Ernie Palmer. I left the building without proper paper work stating the price of the car and all taxes. They gave me a white piece of paper stating Toyota price $28,000 and OTD Price for $31,000. I kept asking for my papers and I was told by the finance person that I will get the paper work on tomorrow because South Eastern Toyota was closed. They had me signed the contract which included gap but they did not give me a copy of the contract with the total amount on the car. I was told I would receive my paperwork for switching my warranties once I come back on Thursday. I called to verify that the finance person was there and I was told by the salesperson to come back later because he was in the office with someone else. I told him I need my sales contract paper for my car. The finance person came out and he said, he was told that I would come back. I told him I was waiting for my contract paperwork. He then told me he would run it off. I sat in my car and the salesperson brought me my documents which was not a total of $31,000 but $41,000! I went to ask what happen and they immediately stated that they he would have me removed from his office because I was asking about the price. I asked for the sales manager and he stated that it was late last night and a misunderstanding and he’s going to give me my car back. The deal was wrong and they went against the Truth and Lending Act. They also refused to give me my Toyota discount.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Always HAPPY at Ernie Palmer

By Billy Frazier on 9/19/2018 at 10:25 AM. Helped by JAMIE (Car Upgrade Program) and Alitha SERICE DEPT.

Ive Bought 4 Cars From Ernie Palmer Since 2011,and Am Always Happy with the Experience I have Here,and JAMIE in the "Car Upgrade" Program was FABULOUS,And Alitha in SERVICE is my Go to Person for any Service Dept Needs,i Highly Recommend ERNIE PALMER TOYOTA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent job

By Tacoma1751 on 9/13/2018 at 1:56 PM. Helped by Wayne.

I’m very happy wit the work enrie palmer Toyota have doned on my Toyota and Toyota 4Runner, I will recommend to my families and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and friendly seevice

By Nightwing on 9/11/2018 at 7:38 PM. Helped by Chris Forster.

This was a great experience. I was in and out quickly and Chris was polite and very helpful. I will tell my friends about it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More than I Imagine.

By Mytoyo19 on 9/2/2018 at 8:31 PM. Helped by A. Thornton.

Great service, Mr. Alan did a good job from start to finish. He gave me an amount, qualified me, did a test drive and sent info. to finance. When he got back to me with my deal it was better than I expected. They accepted what I could put down and I got decent payments. I got a new car and without the okee doo other places tried with a used car!.

I would recommend this dealer.