Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By WILLIAMSIGAFOOS on 10/19/2019 at 5:19 PM.

Are service advisor always treats use in a professional manner, with a friendly environment . I travel from Key West to have my daughters vehicle serviced with a dealership I have come to trust .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Best second car buying experience

By ALEXANDRAMCGAVIC0120 on 10/18/2019 at 11:10 PM. Helped by Zachary Simpson helped me the most! Went above & beyond.

I didn’t know where to start! I just told the sale manager that I wanted to stay in my budget and that’s exactly what Zach simpson did for me! He went above and beyond for me and my family to find exactly what I wanted for exactly the price I wanted! Zach is a great hard worker, he spend countless hours with me to make sure he helped me find exactly what I wanted! In the end I ended up with exactly what I wanted and more! Zach Simpson is a amazing representation of what Esserman international should be ! He only has the interest of his customer and their wishes and always achieve to get them what they want!

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Very nice dealer

By YUSET on 10/18/2019 at 3:14 PM.

Was a very nice experience, fast and simple. The price was in the average and they all the time asking me if everything is ok.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful customer service

By MPENAKOCH11 on 10/17/2019 at 9:07 PM.

I had Tulio as my salesman and he was so helpful, courteous, and thorough with his explanations. He asked a trainee to do the test drive with us, and he too, was extremely knowledgeable of the Tiguan, which was the car I went in to test drive. The have great terms for leases, so I walked out with a 2019 Tiguan! I’d definitely recommend this dealer if you are interested in leasing or financing a VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excelente

By Gjustiz on 10/17/2019 at 2:30 AM.

El servicio fue Muy rapido ,con calidad y eficiencia Resulta rápido fácil de hacer la cita para este servicio de mantenimiento, muy cooperativa la persona que atiende .Ciro , como siempre, muy profesional y atento.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excelent service

By ALEJANDRO D’EMPAIRE on 10/16/2019 at 6:27 PM.

Nada que decir, he recibido muy buen trato y atención en mis visitas al dealer. Todo el personal con que he tenido contacto han demostrado miy buena preparación y conocimiento de sus labores

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By MAJOSE_SALVADOR on 10/15/2019 at 10:35 PM. Helped by Jovan Aguilar.

It was a great and easy experience - I love my new car! Jovan gave us the best customer service. Would definitely recommend to a friend!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly Service

By GABYBELLO9 on 10/15/2019 at 5:18 PM.

Greg was very friendly and helpful, he was quick to take the car and kept me posted on the status of my car the whole time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and staff!

By VPENATE on 10/15/2019 at 3:12 PM.

I was helped by Greg for an issue with my Jetta. He is very friendly and trustworthy. He ensured he would do his best to take care of the issue and delivered on that promise. The repair was done timely and everything was explained to me in detail. I appreciate the help of Greg and the mechanics behind the scene. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente Servicio

By EIMY.ANTEPARA on 10/15/2019 at 2:49 PM.

Llegas y te atienden rapido, ya tienen tu informacion computarizada con la historia de tu vehiculo. atienden tus preguntas y de ser necesario te hacen los arreglos, sin mentiras, si no es necesario no lo hacen, en otro lugares si pra cobrarte de mas. Poco tiempo de espera. Te entregan tu carro limpio. Si necesitas transporte lo tienen para tu conveniencia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent people, quite fast service.

By MARITAFE on 10/14/2019 at 8:37 PM.

Doing what's expected is well, expected, going above and beyond to make you feel good while getting the service you expect is exceptional . Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greg is a great person

By chochocuba on 10/14/2019 at 4:12 PM.

Greg is Good,great awesome because he is honest. We came in with very specific needs and he did a great job of listening to us and making sure we understood our options before making a decision. Highly recommend Greg. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By Eespina1 on 10/12/2019 at 12:58 AM.

Robert did a wonderful job of taking care of us. He communicated with us at all times during our issue with a recall. Would definitely recommend this location for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ciro Ulloa best

By ANNIADEPAZ on 10/11/2019 at 7:41 PM.

I want to thank you Esserman International VW team for an excellent job in my car, especially Ciro Ulloa , he is always the best in customer service at Service Department . Thank You Ciro. Regards, Annia De Paz

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excelente atención!!!

By JMCSALAZAR77 on 10/10/2019 at 9:30 PM.

Excelente atención pero les recomiendo un poco más de preocupación y responsabilidad con aquellas recomendación que el Mecanico hace sobre piensas y partes que el vehículo tiene mal ( hacérsela ver al cliente).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Liboy29 on 10/10/2019 at 10:01 AM.

Ciro was awesome. Took care of everything I needed. Dropped off the car and he took the time to understand my concerns. Helped feel like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Stefany A. on 10/9/2019 at 5:16 PM.

Great service, I have to go to the dealer because I had a bolt on my tire and the response was very fast, I’m definitely going to go back!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greg is the Best!

By ABROBERTS on 10/9/2019 at 12:41 PM.

Working with Greg is always a pleasure. He always provides top notch service! I always feel like I can count on him whether its for an planned or unplanned service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Jpineda113 on 10/8/2019 at 10:13 PM.

Great customer service. Call you to update you with having to go thru the hassle of contacting them. The actual technicians were thorough and explained issues with the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Crazy car

By LUNASTARZ on 10/8/2019 at 9:24 PM.

I had to make an unplanned trip to have someone take a look at my car. Roberto was there assigned rep and as usual he was pleasant and professional. Can’t ask for more considering these visits are usually stressful. Thanks.

I would recommend this dealer.