Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I downsized from a 4Runner to a RAV4

By dranders on 10/21/2019 at 1:54 AM.

I called Andrew Bradshaw, who had sold me the 4 Runner, to arrange for a test drive while my 4Runner was getting its 24 month service. I wanted a vehicle that took up less space in my garage and one that was more easily accessible for my wife. He let us take a RAV4 AWD Limited home to see how it fit in the garage and we liked the way it drove, the instrumentation and features and it did take up less space as well as being far easier for my wife to get into. When we got back to the dealership we were able to arrive at a trade difference in short order and made the trade. We took a 300 mile round trip last week to get accustomed to the new controls and features and like it even better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Downsized from 4Runner to RAV4

By dranders on 10/21/2019 at 1:44 AM.

I loved my 2018 Forerunner Limited but it was taking up too much room in my garage so I decided to look at a RAV4 AWD Limited. I contacted Andrew Bradshaw, who had sold me the Forerunner, to test drive one while I was getting my 24 month service on the 4Runner. He allowed me to take it home so I could see how it fit in my garage as well as how it drove. The other drawback to the 4Runner was the ground clearance and my wife had a difficult time getting in. She can get into the RAV4 easily and that was a major consideration. When I got back to the dealership we agreed on a trade difference in short order and I drove the RAV4 home. We have taken on 300 trip in it to get used to the new controls and were totally pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By GLS on 10/21/2019 at 1:03 AM.

Easy scheduling at desired date & time. Friendly fast service. Received cost saving suggestions & used coupons. Great waiting area with complimentary beverages & snacks. I'll be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and pesky low tire light

By Sms on 10/19/2019 at 1:23 AM.

I needed a routine oil change but have been getting a low tire pressure warning light on despite acceptable pressures. So it turns out to be coming from the spare. Since it is a recurring issue they checked the spare and found a slow leak. Glad to resolve it! I always feel welcome and comfortable at Evans. My questions are always answered. It’s a great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

40K SERVICE

By wlgros on 10/17/2019 at 7:52 PM.

The service department, Justin, was very knowledgeable and friendly. He explained everything they did and what they found, They were ready at my appointment time,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Edge Guard Installation

By Jim K. on 10/16/2019 at 8:13 PM.

Was welcomed in a friendly manner and the work was performed on my car in half the estimated time. Very satisfied with the work and the personnel involved.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

15,000 mile service

By d howell on 10/16/2019 at 6:26 PM.

didn't take to long at all,always have great costomer service.. everyone is always so friendly,and honest.l love bringing our vehicles here for service..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Solid reception and process finished on time

By Searchs on 10/15/2019 at 9:41 PM.

Cordial reception and vehicle finished on time...understood our request, helped scheduling another vehicle later in the month with no issues...very courteous and helpful...

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

oil change

By bryan on 10/13/2019 at 4:05 PM.

Oil was changed in 30 mins, service technician found an issue with the water pump. Justin called it into warranty, found that it was completely covered and had it replaced the same day. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had my oil changed

By Ray Brock on 10/12/2019 at 9:27 PM.

I rate Evans Toyota very high because they always go out of their way to make sure my needs are taken care of,the gentlemen in charge of the service Department do a great job,and that’s why I always go back.,,,,,,,thanks again for a great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Took new vehicle in to have door molding added, pleasant emp

By Caroletelder on 10/12/2019 at 3:49 AM.

We went to get door molding installed on our new vehicle. Greeted by friendly attentive employee and the work wax completed in under the time we were expecting. Very happy with result.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Lots of legroom on 10/11/2019 at 12:59 PM.

When I showed up for service my appointment was not in the books. Luckily, they didn't make me re-schedule and instead were beyond helpful and took great care of me.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

I appreciate being able to interact with Dave Cornett on...

By Lolly2dum on 10/10/2019 at 7:58 PM.

I appreciate being able to interact with Dave Cornett on an on going basis. He listens and advises while taking my limited Income into consideration.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very good. Very professional and knowledgeable. Very kind

By Carolyntulloch02 on 10/10/2019 at 6:00 PM.

because they deserve to be recognized for the work and knowledge and caring about the work they do for people. We drive the car and when something goes wrong they are there to help fix the problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

We were met in the lot seconds after we arrived with...

By Shoshalena on 10/9/2019 at 10:28 PM.

We were met in the lot seconds after we arrived with friendly service. If you’re looking for a pleasant, low pressure car buying experience, Evans Toyota is the only place in Fort Wayne to go!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Chad made our shopping experience enjoyable, even though...

By Loren & Anita on 10/9/2019 at 8:46 PM.

Chad made our shopping experience enjoyable, even though we usually detest vehicle shopping. He explained the features on the vehicles to the degree we wanted, did not pressure us, and helped us decide on and find the vehicle we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great attention to detail, maintained eye contact, knew...

By Patricialaird on 10/8/2019 at 6:47 PM.

Great attention to detail, maintained eye contact, knew how to make computer entries rapidly, knew current issues regarding Prius, supported other service team members with great attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I was kept informed and Justin is very professional. He...

By Mellisen on 10/6/2019 at 3:05 AM.

I was kept informed and Justin is very professional. He knew me and treated me like a friend. The service department did a great job finding an issue with my truck. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, fairly quick.,Nice waiting room

By MM2 on 10/5/2019 at 10:51 PM.

It was a busy Saturday. We were told the car would be done in an hour, it was actually shorter! We waited in a clean comfortable waiting room with complimentary rolls,apples and coffee. Courteous young man took care of us .

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

great people skills for a rookie. took time for me and I...

By judestof on 10/4/2019 at 7:14 AM. Helped by justin beeler and moriarty.

great people skills for a rookie. took time for me and I felt important took an hour for tire rotation. planned on oil change did not happen

I would recommend this dealer.