Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loving our Honda Passport and CR-V.

By Honda_Happy on 8/24/2019 at 2:16 AM.

We just bought 2 cars from Klein with help of this wonderful young man Q Ali. No pressure sales and really listened and tailored to our needs. Very Happy Honda customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Leasing a Honda was made easy. thanks to Q Ali

By Jing54 on 8/9/2019 at 3:40 AM.

I just leased my first ever car. I'd be told never to lease a car. But thanks to Q Ali for showing and explaining the benefits of a Honda lease. Never will I buy a car now. Q Ali is really helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Q Ali makes car buying simple and easy

By Para_123 on 7/23/2019 at 4:02 PM.

I was looking to upgrade my current car with 180k miles (it has been long long time since I bought a new car) last time I bought one it was with my husband when we first moved to WA working for Boeing. Q was so easy and knowledgeable about Honda lineup. Made our car buying experience simple and easy. No back and forth. Talking to the man in the room behind doors. Q got us the best deal and treated us like a family friend. Q wish you all the best! And thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By jeremyh27 on 7/8/2019 at 6:29 PM.

Q was amazing and made me feel super comfortable. It was overall a great experience and I walked out with a 2019 accord with the payment I wanted. He was able to work with me and even gave me a free gift to go along with the car. I will definitely continue to do business here.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Financing lease

By MPayton on 7/6/2019 at 5:17 PM. Helped by Mark.

The staff has always been super nice. Q is friendly and knowledgeable, I felt comfortable working with him. I appreciate his efficiency and positive attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would recommend every one work with German!

By Jberm1234 on 7/5/2019 at 6:01 PM.

Worked with German to purchase out Honda that I was leasing and it was smooth, easy and pretty quick process with German. He was knowledgeable on every step in the process which made it easy to trust the info he was giving. Would recommend German to all friends and family looking to get into a Honda vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Stress free car buying experience

By Justine on 7/4/2019 at 3:22 AM.

Hassle free car buying experience provided by Q at Klein Honda. Really accommodating and understanding. Q was willing to open and show us 3 different cars that we were interested in and helped us narrow down to the vehicle matched our needs. Thanks Q and Klein Honda

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service!!

By h2ocaddis on 7/2/2019 at 8:11 PM. Helped by Michael Hagenau was especially helpful in the service department!.

Raj Sharma was our sales representative and did an outstanding job helping us purchase a Honda Ridgeline in May. He went out of his way to make sure he accommodated all our requests! Thank you Raj!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome service

By chrismmah on 6/13/2019 at 7:06 PM.

Q was great. didnt make me feel pressured to buy, took his time with me to make sure i was getting what i wanted! very patient and helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best experience at Klein by Q Ali

By KurtJ on 6/13/2019 at 5:51 PM.

We were looking to purchase a vehicle for my youngest daughter. Upon emailing internet department received a very competitive price quote for the Civic. Q got in touch with me. Schedule an appointment and when we arrived he had the vehicle all washed and all we had to do was test drive around the block and sign the paperwork. 80% of work was done ahead of time. I really appreciate Q's help and making it a painless and best car buying experience of my life. Q Ali you will have all my referrals. I be sure to have them ask and look for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such an easy transaction!

By MollyM on 6/8/2019 at 3:42 PM.

We were not expecting to be shopping for a new family car, but there we were. Q was fantastic and extremely patient with us. We had narrowed down what we needed and wanted and got both at Klein Honda! We especially appreciated the no pressure route Q takes. Hes very informed about multiple differences in model years and trim levels, and makes it extremely easy to finish the deal. Thank you Q, and Klein Honda for your services!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good experience

By BlahBlahBlah on 6/6/2019 at 6:51 PM. Helped by Mark Larson.

Going to a dealership is always a grueling experience for me. My case was very simple, given that I already knew what I wanted, and Q made the process even simpler. I'd definitely recommend. On the financing side of things, Mark Larson was very helpful and forthcoming. I saved a lot of money thanks to his advice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A patient and very helpful guy

By Mo on 5/23/2019 at 7:17 PM.

Q was very helpful the entire time. I went there on 3 different occasions and the first 2 my mind wasn't made up but 3rd time is a charm so I ended up getting the car. He is a very friendly guy, If you ever walk in there, ask for him and you'll get a great service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Call in on a new Vehicle

By Logan 69 on 4/21/2019 at 3:58 AM. Helped by Sales Managers issue, not the sales person!.

I called in to enquire on 2 a new Civics. When I got the a sales person on the line I ask what the price of 2 Civics were they had listed on their website I was put on hold. Then when the sales person came back on the line they stated it is MSRP plus accessories and I asked if there was a mark up and they said no, just accessories. Well I wasted my time driving to Klein Honda to look at a grey & black Civic Type R that they didn't even have, but wait there is a white one. They had a 2nd sticker with ADM, KARR, Wheel locks and some paint protection was on the 2nd sticker. ADM was a Adjusted Dealer Markup of $4,999.99 and KARR was some aftermarket alarm, and I understand paint protection, but let the guest Opt. in or out of accessories on vehicles like this! Well as a person who would want a unique vehicle like the Type R, almost every dealer realizes we don't want the FLUFF to have the dealer make money, we want the car and if there is an inflated cost and we are willing to pay great, but otherwise stop with the hook and reel xxxxxxxx! Nice way to make dealerships look bad!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy I came here

By dmcneal on 3/28/2019 at 3:04 AM.

German was the best car salesman I’ve ever encountered. So nice the from the minute I came in until the end of my (long) visit. He listened to everything I was asking for and never was pushy. I love my new car and so thankful I came to this dealership. Thank you German!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Friendly Staff

By Judybelen on 3/24/2019 at 1:55 AM.

We were unable to go home with a new car, but we received excellent service with German and staff. They gave us excellent service on providing us with information for our ideal family car and into a positive direction for our near future. I will definitely come back once the timing is more right, Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Great Service!

By Austin1 on 3/22/2019 at 9:02 PM.

I brought my car in for a quick service and everyone was super friendly! I ran into my original salesman Austin and had a great chat about the car and any concerns I might be having! Austin goes above and beyond and I still love my car so much! The Klein Honda team is great! Thanks!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal. Treated fairly

By Jtlutes on 3/20/2019 at 2:48 AM.

Q was great to work with. He did a good job explaining everything and getting everything set up. Phone app is nice for scheduling service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly top notch customer service department

By Jamesp on 3/17/2019 at 3:43 PM.

Came in to the service center on a friday evening well after 6pm expecting the worse and to be with out my vehicle till over the weekend,Not here, the staff went above and beyond and with-in 30mins of me arriving i was all finished and ready to go, A++ customer service team. Need any kind of help solved fast,Steve Shosky is your goto guy.great job.thank you

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible Service

By Mahbub on 3/10/2019 at 1:46 AM. Helped by Ali.

I went for a sliding door fix and oil change for my van. I turned in my vehicle slightly before 7:30 am and was told that it will be ready by 12pm. I called six times between 11 am to 3 pm to know the status. The call just dropped after 20 minutes waiting multiple times. When the call was picked up and I was told someone will call back, but no one did. Every time you call there is upwards of 20 minutes wait time. I asked to speak with the manager and after 30 minutes I told he isn’t available. The entire day is ruined because of it. When came to pick up the car the oil change was not done. Horrible service. Last time I will do service here.

I would not recommend this dealer.