Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.9  
Friendliness
2.9  
Overall Experience
2.7  
Price
2.6  
Quality of Work
2.6  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy New truck owners!

By Sandy&Gary on 8/12/2019 at 6:08 PM. Helped by Kyle Renfro, Andy, Michael Still.

Kyle and the crew at Evergreen were so helpful! Kyle made us feel at home, he was courteous & friendly, helped us find exactly what we were looking for & helped us finalize the deal! He answered all our questions, was helpful but not overwhelming. Buying a new vehicle is a challenge, so many details, but Kyle helped us get through the process painlessly. We highly recommend Evergreen Chev & their super friendly employees!

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold a 60000 vehicle they said was inspected and safe, wrong

By Unhappywithevergreen on 7/10/2019 at 9:13 PM. Helped by Forrest Freed and walley bailey.

After being lied to about their safety inspections, I find broken rim, gouged tire, rear seat broken. I know they want to sell a car but can’t they get in trouble for selling an unsafe vehicle. I can’t even safely drive it to the dealer for inspection it’s that bad of a tire gouge.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Transmission leakage problem

By backm on 6/1/2019 at 12:53 AM. Helped by Jordan Phillips.

I recently worked with service advisor Jordan Phillips on transmission fluid leakage. Jordan handled this issue very professionally and appropriately. Even though I had to leave my car at the shop for three days, I could not complain because of the ways Jordan handled. Thank you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nothing but BS

By hawk19 on 4/14/2019 at 1:04 AM. Helped by Kyle Renfo.

Don't ever buy a car from this dealership and especially not from the salesman Kyle Renfo. I just bought a used 2015 car with supposedly 19K miles on it. They only had one key for the car and it was partially broken but Kyle told me he would work on getting me a replacement. The guy has never returned a call since. Total salesman with no credibility whatsoever. In addition the car is an AWD and had 2 different types of tires on it with completely different wear patterns. Non matching tires on an AWD can damage the transmission over time. It was raining hard the day of the sale and I didn't do a thorough enough inspection obviously but that doesn't excuse this dealership of any responsibility. If they tell you the car has been inspected and passed safety checked then obviously that is a bunch of BS if I was set up to damage the tranny if I didn't do my own due diligence after leaving the lot. If you do however decide to do business with Kyle, make sure to wear ear plugs because the guy never stops blabbing away and its all nothing but BS

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam Artist

By Scott18 on 2/6/2019 at 3:07 AM. Helped by John in Finance.

I bought a car 2 weeks ago and it broke down I had to continuously had to keep calling to get a hold of the salesman who sold me the car leaving messages and him never returning my call. I would never recommend anyone to buy a car from them I would tell you to go elsewhere if you truly want an actual honest and fair dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By S & P on 4/23/2018 at 5:01 PM. Helped by Kyle Renfro, Rocky Rehn, Tony Rehn, Josh Rehn, Wally Bailey, Andrew Wight.

We were an out of state purchaser and had one of our best purchasing experiences at Evergreen Chevrolet. Kyle and Rocky were excellent and did exactly what they said they were going to do. Communication was excellent in preparing us to consider the 4 hour drive to the dealership to look at the vehicle. When we got there, the vehicle was waiting and ready. It was exactly as described. The team worked to move us thru the process efficiently. Thank you Evergreen Chevrolet! We would recommend you any day!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam Artists!

By BrandenR on 11/5/2017 at 4:06 PM. Helped by Jason Kim.

STAY AWAY FROM THESE SCAM ARTISTS! I was looking at a car in the area and scheduled a prepurchase inspection. I dropped the car off and went to lunch when I recieved a phone call from them saying they misquoted the price and it was actually going to be almost double the original price. During the inspection they also broke an ignition wire and asked what I wanted to do. Being that it wasn't my car I and I needed to get it back to the owner I had them replace it. The just replaced the one ignition wire and charged me almost double what I could have picked it up at an automotive store for. They also said they'd leave the rest of the new ignition wires in the car so I could replace the others when I got home, they did not do that either. Stay away from these scam artists!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

DON'T BUY A CAR FROM EVERGREEN CHEVROLET!!!!!!

By Garner89 on 8/16/2017 at 5:56 PM. Helped by Taylor Miller(partner), Rocky(Sales Associate).

I bought a car a month ago, found major rodent damage. Urine and feces in the air ducts and nest in air box. Chewed wires, chewed floor board and hard plastic. The previous owner obviously tried to cover the problem with sealant. They wouldn't pay the deductible. And made excuses that they looked at the car completely, when they obviously didn't. DON"T BUY A CAR FROM HERE!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady

By Randy on 7/10/2017 at 6:36 AM. Helped by Don't remember.

Had problems with the vehicle bought here just weeks after buying. The warranty I bought covered nothing. Was completely blown off by the manager when I tried to confront him about my disappointment with the situation. He did mention that "they didn't make any money" on our deal, promised to call me back, never did. This place seems to be the reason behind the saying " buyer beware ". DO NOT BUY HERE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Communications Skills

By Timothy Gray on 1/2/2017 at 7:11 AM. Helped by Kyle, Jesse, Josh, Craig and Tony.

I have to say that I'm very surprised with these negative reviews. But, after having lived and worked most of my adult life abroad, it's clear to me that these problems are moreso the result of inherently poor communications skills that are part and parcel of our poor education system. This is made even more problematic given the North American consumers' sense of entitlement. I am not suggesting that everyone who works for Evergreen Chevrolet is perfect. I too have had to work through minor miscuse with nearly everyone I have ever worked or lived with. But that's just life. This is a great dealership that is genuinely family orientated. They are professional businessmen and women who do their best to insure satisfaction. I know of no other dealership willing walk your child through the garage, and show him or her how automobiles work. They had a blast with my 10 year old QB son, Thor, as he explored the place. In my several visits, they provided Thor with an exceptional on hands educational experience you only wish the Bellevue school district could provide. Since then his interest in engineering has continued to grow. I only wish I were better qualified to answer his growing list of questions. Kudos to Evergreen Chevrolet! It was a wonderful experience doing business with you. We will be back.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disheartening

By Hazel007 on 12/17/2016 at 1:26 AM. Helped by Kyle and others.

Gave these people the benefit of the doubt, not all used car salesmen are crooks. Well they broke the ceiling w/ these slime xxxxx and yes what slimeballs. They refuse to order the items for the car we purchased from them over a month ago & it's just one big fat game w/ them. I hope the sales guy Kyle reads this how I hope no one in your family gets treated the way you all have treated us. Merry Christmas to you too.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst experience ever!!

By Candie on 12/13/2016 at 2:48 AM. Helped by Jesse.

Tried to purchase a new 2016 suburban from this dealership. We were told the vehicle wasn't ready, waiting on mud flaps. We continued to call and got the run around by them saying we will have someone call you back and never getting a call back. This went on for several days. I live 4 hours away from the dealership and did not want to drive there if the vehicle wasn't ready. Finally we got a hold of someone there and they said it would be ready tomorrow and they would meet me in the morning in Portland, half way. I was excited for that, a big storm was expected to hit in the evening of the day I was getting the new suburban. The next day I left early to meet them in Portland and also have my snow tires taken off my old car and put on this new one. My husband called the dealership to confirm I was on my way. He was given the run around again, directed to voicemail, told the people would call him back never did. He made 13 calls just that day. I called 3 times myself. Almost 5 pm I did talk to the receptionist, very rude and kept insisting a used vehicle being worked on. I kept telling her "No a brand new 2016 Suburban I am buying from your dealership. She then turned my over to the service department. Amazingly the man working that department did tell me the car was still there at the dealership and he would have someone call me in 10 minutes. Well 2 1/2 hours later no one called. I called again and talk to a different receptionist was told a Jesse would call me back in 5 minutes, waited again, this time I called the receptionist back 20 minutes later. As I was on the phone with him. I received a voicemail from Jesse yelling and screaming and then him saying to call him back. I did immediately. He said he would deliver the car tomorrow. I said I can't the storm is about to hit and as it was I am in Portland with no snow tires on my car and I have a 2 hour drive back to my house. He said no problem he would deliver the car to my house tomorrow even if it snowed really hard. He would have the paperwork, including loan papers and I just needed to sign the sign here spots so it would save me time. After I got off the phone I googled the dealership and read reviews. 1 star only because they had to give a star to write a review. They had everything you can image written about them including the bait and switch. After reading the reviews and the way we were being treated we walked away and called the chevy dealer in bend who had a 2017 fully loaded for less money. We picked up our new Suburban the next day despite the storm and it took less than an hour and they put my snow tires on for me.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They SUCK in coustomer service

By Kellie Kaler on 12/9/2016 at 3:33 PM. Helped by Jesse, Craig, Josh and Tony R..

I purchased a new car there in March of 2016, a 2015 Sonic with 30 miles on it. Took it to another dealer, as it was closer to my home, and was told that the faulty hatch could not be fixed under warrenty as the car had been in an accident. Called Evergreen Chevrolet and was treated horribly by Jesse, who refused to return my calls. Finally spoke to Josh and made an appointment to speak to Jesse, Josh and Craig. In this meeting Jesse told me, and I quote, he did not return my calls because he was busy and has a bad temper. THE OWNER JUSTIFIED THIS by saying he did not return my calls because he was avoiding a conflict. How do you get your car repaired when no one will call you back??? Long story short. They were supposed to LOOK at the car and let me know what they found out no later than Tuesday. I finally called on Wednesday and spoke to Josh. He said that the car had been repaired and that the spot in the paint had been buffed out. THEY WORKED ON MY CAR WITHOUT MY PERMISSION. Now they refuse to document the work properly so that I can have the hatch repaired correctly and paid for with my warrenty. After working with the GM Tony, for ever, getting conflicting stories from him or no answer to my questions at all, him defending Jesse and his actions (You know he sells 6 to 8 cars a day, wow, he brings in the cash so he can act like an xxx to customers) I had to take yet another day off work and drive down to Issaquah, a 2 hour drive, each way, in traffic. He had the body shop look at it and say it has never been damaged, but the paint does look like there are some differences in it. Still they will not put this on the cars records. They did the first "repair" on the hatch as an internal, but then the owner said it was done under warrenty. All I see is a bunch of lies and dishonesty. Owner wrote a letter to me stating that the car has never been damaged, but nothing in that attaches it to the vehicle. No VIN #, etc. Says if I have problems getting it fixed to have them call him and he will take care of it. So, everytime they question the records, I have to have them call him so he can dance around and lie to them??? All the work thay have done has had to been redone by someone else, they put a bumper protector on the car for my inconvienance and we had to remove it as it was full of bubbles and looked horrible. I will not EVER go back there and urge everyone to avoid this dishonest and abusive dealership.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

mistake in features sold and blamed the customer

By Chris Alef on 11/25/2016 at 7:39 PM. Helped by Bart Johnson.

I purchased a 2017 Chevy Volt. I specifically asked if the car had adaptive cruise control and was told that it did. The day after purchase, I informed by salesperson that the car was lacking this feature. I wasn't responded to for days, then the problem was denied, then they attempted to determine if the feature could be added, then I was blamed for failing to make my preference clear. Not a customer obsessed organization. Buyer beware.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid Evergreen Chevrolet's unethical business practices!

By Jason Lovgren on 3/25/2016 at 4:20 AM.

I strongly urge you to avoid Evergreen Chevrolet and their unethical business practices. The owner and staff are dishonest, unprofessional and lack product knowledge. I was promised my new truck would tow the weight of my trailer. I later found out the truck wasn't capable of towing my trailer. Many promises were made to remedy the situation, but none of them were ever met. Now several months and dozens of excuses later, I was told to take my business elsewhere by the General Manager of the company. I am in complete shock that a company can get away with treating customers this way. Please do not make the same mistake I made shopping this dealership. I now own a $46K truck that I can't use. Furthermore I can't trust Evergreen to perform any service to my new truck.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Easy to buy a car from here when I live in Portland Oregon

By crgson on 2/6/2016 at 7:02 AM.

I made an inquiry about a used car on the internet and Curran was quick to reply. He was extremely helpful in answering all of my questions concerning the car as well as trade in value of my car and how to go about purchasing the car even though I was in Portland.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Salesman-Toyota RAV4 2011

By ToyotaMan00 on 2/5/2016 at 11:17 PM.

Chris was a pleasure to do business with. He knew a great deal about how to highlight the different specs on the car. During the test drive he made sure enough time was given to me to evaluate the value. He was very down to earth and customer service oriented.

I would recommend this dealer.

Overall Rating

3.3  

4   Friendliness
3   Overall Experience
3   Price

Very helpful staff and easy financing at the close.

By used car driver on 1/31/2016 at 8:45 PM.

I purchased a used vehicle at Michael's and the staff was always polite and eager to help. I bought the sales staff pizza in order to close the deal. So keep that in mind when negotiating your best price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Easy

By AS on 1/30/2016 at 4:22 PM.

Our purchase was fast and easy with Chris. No pressure and no games. Just to have straight talk as we navigated thru the process was so refreshing. We have found our new Chevrolet dealership and our Salesman of choice. We are so happy with the entire experience. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever.

By Jacobsrd on 1/30/2016 at 4:13 PM. Helped by Michael Still.

They were very respectful and accommodating. I was in and out of there rather quickly. I had a wonderful experience. I would definitely recommend this dealership and will buy future vehicles from there.

I would recommend this dealer.