Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We always very pleased with Ewald Chrysler Jeep in Franklin

By Dee1 on 7/12/2019 at 4:47 PM.

We purchased 7 or more vehicles throughout the years. We have been happy with the performance of every vehicle that we have purchased. Also, I want comment our saleman Roy Visor for his friendiness, professionism & the knowledge that he has shared with us on each of the vehicles that we have purchased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This is our second new car from Ewald

By sheffele66 on 6/30/2019 at 6:48 PM.

We bought our first Dodge Durango in 2004 from Ewald and had such a good experience and great service that we decided to look at Ewald again. My husband found one of the best salesmen we have ever encountered,Howard Robinson. He made the shopping experience and follow up smooth and easy and has been a valuable asset to answer any and every question my husband can come up with. Hope is is still around when we are ready for another vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Customer service

By Tt on 6/26/2019 at 6:57 PM. Helped by Not working there anymore.

I was in getting an oil change and wanted to check out cars because its time for a new one. I walked through the showroom looking at cars, no one said hi, no one asked if i needed help. Instead they were busy flying some toy, talk about feeling unimportant. I cleaned out my car before i came just incase i found a car i couldn't pass up. They obviously weren't busy if they had time to play. This would have been my 4th car from this dealer, time to find another dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Howard is the best

By allyriley06 on 6/26/2019 at 1:59 AM.

Howard is absolutely amazing and I will be recommending him and this dealership to everyone I know! He made the whole process of ordering a car so easy and kept me posted the whole way! Everyone we interacted with was amazing! Thank you so much Howard!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase Jeep Renegade

By Mrstirebiter on 6/20/2019 at 2:59 AM.

I had a great experience with Ewald dealership, and working with Howard. Howard was professional , patience , an very knowledgeable about the Renegade . Howard worked with me for 4 months, keeping me updated every step of the way. After I purchased the car, Howard remained available to me for questions, and helped made arrangements for additional services. Over 6 months after I purchased the car, Howard helped me get my windshield fixed after it got chipped from a flying rock.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with a fantastic dealer

By Jasontash on 6/17/2019 at 5:22 AM.

Howard Robinson was great to work with. He worked to find the best deal he could for us. He was very personable and down to earth. He needed blinds for his desk though as the sun was hard to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and Easy to work with!

By CostaFam on 6/16/2019 at 3:38 AM.

Rigo was amazing to work with & made the lease process fast and easy for 2 new vehicles! We will definitely be returning customers. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience at Ewald!

By JustinWayman on 6/15/2019 at 3:15 PM.

From the moment I walked in Howard was excellent. He was very informative and knowledgeable of the vehicles and an outstanding guy to work with. He was not pushy as most salesman can be. In the end I’m very satisfied with him and the dealership. Gorgeous building with many cars and a great service team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep

By Tomab9em on 6/15/2019 at 1:41 PM.

Howard was great. Looked at a 2018 with low miles but than was a 2019 on showroom floor. Bought it! Was out of the dealership in less than two hours. Bought vehicles from them before and never had an issue with the sales people or service. Love the Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free purchase!

By Lparent11 on 6/15/2019 at 1:45 AM.

Howard Robinson was our salesman. Believe me, this guy knows his stuff! He was able to answer all our questions and was extremely patient, even when having to explain a few things a couple times over. We never felt rushed and truly had his undivded attention. He gave us our privacy when we needed to discuss some things alone and once again, we never felt rushed or pressured. Howard is not only a phenomenal salesman but a really outstanding young man! Couldn’t recommend him more highly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Aj1984 on 5/28/2019 at 12:54 PM.

Lonnie Peterson in sales was excellent. He always goes above and beyond for his customers. Ewald also goes out of their way to make customers happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep Wrangler

By Drewladwig on 5/17/2019 at 4:24 PM. Helped by Alexa.

Pete Ruiz was really great to work with, he helped me get into a new Jeep that fit my budget. I will highly recommend him to all my friends looking for new vehicles and will be back

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Pleasant experience

By taz528 on 4/23/2019 at 11:17 PM. Helped by Robert Groover.

Very nice dealer, good selection and decent prices and very nice people, they made it quick and an easy purchase. We really enjoy our truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Kmcdermott on 2/17/2019 at 5:12 AM.

Everything went fast and smooth. I was given options to choose from in vehicle to purchase. Signing paperwork went so fast and smooth over all great customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very satisfied customer

By Dre00001 on 2/16/2019 at 8:32 PM.

Brandin was very helpful through the whole process .... and yes I would definitely recommend Ewald and Brandin Thomas to family and friends....... I also would like to think the sales team as well as the finance department for all the effort and hard work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Jeep!

By Kw200571 on 2/9/2019 at 8:30 PM. Helped by Pete Ruiz.

This was not my first car buying experience but it was by far the best! Pete Ruiz was amazing and without him I wouldn’t be driving a brand new Jeep! Great customer service from him. I was in and out in no time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My First New Vehicle

By CmatthewJ on 2/4/2019 at 7:23 PM.

Nick Childers was very east to work with and very attentive from beginning to end. Never felt over-pressured orthat I was somehow being duped. The whole process was enjoyable.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy Customer

By TippyT on 2/2/2019 at 5:36 AM.

I had been looking to get a SUV for quite some time now and decided on a Jeep Cherokee Latitude. I appreciate Brandin Thomas took to answer my questions! He was friendly, honest and very helpful, which made the process that much more smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ramon on 2/1/2019 at 7:10 PM.

The service and overall experience was great. Nick was wonderful to work with and made effort to meet my needs based on my family size. In addition, the dealership is clean and the staff is friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I see a Jeep in my future!

By TriClaypool on 2/1/2019 at 5:55 AM.

Working with Brandin was completely awesome. He told many great things about a few cars I had in mind. After the balance on my current car has decreased, I couldnt see myself buying from anybody if it’s not Brandin. Definitely love the transparency!

I would recommend this dealer.