Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.4  
Friendliness
3.4  
Overall Experience
3.4  
Price
4.5  
Quality of Work
4  
Service
5  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Seriously lacking in any kind of profesionalism here

By rcnehls on 3/11/2017 at 5:20 PM. Helped by Absolutely NO ONE ever came out to help!.

My experience with Ewald in Oconomowoc was extremely disappointing! First of all, I went there specifically because members of my family have purchased their vehicles there before and were happy about their treatment. Secondly, after doing research online, they also had the type of vehicle I was looking to possibly purchase. However, when I took time out of my day to go to their dealership, their customer service was severely lacking. After arriving there, I wandered around in their car lot for over 45 minutes and not a single salesperson ever bothered to come out and assist me. I know for a fact that there was more than one salesperson who saw me, because as I looked inside the dealership, I could see a couple of their salespeople just standing there looking at me through their windows. What makes this even more insulting, is the fact that when I followed up with the dealership via their website about this negative experience, I was told specifically that they would have a Manager contact me about my experience and see if there was something that they could do to make things better to have me come back and give them a second try. Well, once again the experience was quite disappointing since here again I also NEVER contacted by a manager as promised. Apparently customer service or follow up is not a strong point of this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By jkplms on 9/29/2016 at 4:26 PM. Helped by Mike Fuller.

I bought my vehicle here and bring it here for it's service as well. Most recently Mike helped me and was a pleasure to work with. He got me set up with another vehicle while mine was being fixed and made sure to keep me informed about what was going on with my vehicle. The work was done promptly and I haven't had any issues since!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department is awesome

By jimmy on 9/20/2016 at 5:54 PM. Helped by Shawn.

Had a few issues with my jeep, upon talking with Shawn in the service department he reassured me that my issue would be resolved. Thank you caring enough to investigate and finally fixing our check engine light, running great now

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service department

By Mommyme12001 on 7/24/2016 at 1:13 PM. Helped by Mike.

Had a bad experience with Chevy service department (3 hour oil change), so I was Leary to return. Tire light wouldn't go off... So I reluctantly called Chrysler/dodge service dept. they got me in right away and pulled a nail from my tire. Light still didn't go off... So they got me in the next day and found a faulty tire sensor. They even did my oil change and tire rotation while I was waiting. Only took an hour and was completely covered by warranty. Amazing crew! Will definitely go back!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Extremely rude management

By ShannonR on 7/20/2016 at 10:14 PM. Helped by Anthony.

I tried to purchase a used car from this dealership and the manager, Anthony, was so rude and confrontational. My former car had been totaled and he said over the phone he would need proof that my old car was paid in full. I came in and told him that I spoke with my bank and they advised there was no lien on the car, and that he can see it on the dmv website. He now decided he wanted a lien release instead. I worked with the bank and sent him the lien release the following day. He then called me and said that this process has just been too convoluted and will not sell me the car. After jumping through all of his ridiculous hoops, being approved for financing through Chrysler bank via the dealership, agreeing on a price, and test driving the car numerous times, Anthony decided he will not sell me the car. He has a condescending tone and is flat out rude! Worst customer service I've ever seen and huge waste of time. I've never had a dealership literally not want to sell a vehicle. I will never waste my time there again and will tell everyone I know about their awful service.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

worst service i have ever had

By danlon on 5/9/2015 at 1:51 AM. Helped by adam.

Never felt like I was a valued customer. Jeep was in for more than a week, had to call several times to get updates. At two different times when I called , I was told the vehicle was worked on the previous day. I wouldn't go back here under any circumstances

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless....Thanks Ewald Chrysler Jeep Dodge Ram

By Chicago on 5/2/2015 at 3:00 PM. Helped by Bruce and Amanda.

Turns out my terrible experience at Boucher Cadillac in Waukesha lead me to visit Ewald Chrysler in Oconomowoc. Great place to work with...no games and quick. Worked with Bruce and Amanda. Thanks to both for helping me. I suggest looking to Ewald for your vehicle before shopping elsewhere.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Used car purchase.

By Ralph on 2/11/2015 at 5:21 PM. Helped by Doug and Charlie.

I recently purchased a used Chrysler Town and Country vehicle and the sales and financial people were fantastic. They answered all of our questions and showed us anything we wanted to see. A very good experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase was quick and easy. With technology these days,...

By svid on 6/1/2013 at 2:03 PM. Helped by Bruce.

Purchase was quick and easy. With technology these days, the buyer can compare prices and knows when they're getting a good deal. I researched the vehicle I wanted on my own and when it came time to buy, I contacted several dealerships. In a matter of a few days the deal was made. Thank you to Ewald for keeping the process moving. No pressure from anyone. Felt like it was entirely my decision.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

After settling on a used 2011 Ram, Brian worked with us...

By Jimsavageau on 5/8/2013 at 5:02 PM. Helped by Brian Lavine.

After settling on a used 2011 Ram, Brian worked with us to settle price and financing so that we were satisfied. The business manager gave us several options for warranties, carefully explaining them all to us. Since Brian was on pre-scheduled a vacation when we actually picked up the truck, another salesman filled in for him, showing us the vechicle controls, etc. Great teamwork & first class treatment by everyone at Ewalds.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Took my Jeep Grand Cherokee to this Jeep dealer to fix my...

By paracas on 3/22/2013 at 4:27 AM. Helped by Lauren.

Took my Jeep Grand Cherokee to this Jeep dealer to fix my car alarm that was going off all the time. After keeping the car for two days, they were unable to fix the problem. Their final solution was to remove the whole alarm system. The rip off costed $650, should I decide not to remove the system, they will charge me $500 just for their unprofessional diagnostic of the car. You are better off taken your car to a general mechanic, these guys are worthless technically speaking ....although they must be doing very well financially, ripping off customers !!!!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jeff was well informed about the vehicle we came to see,...

By taters607 on 3/20/2013 at 9:58 PM. Helped by Jeff Billings.

Jeff was well informed about the vehicle we came to see, was efficient in getting a test drive and pricing, and was professional yet friendly throughout the process. Amanda in the business office was also professional and efficient with a great bed side manner. We were in and out in record time and sincerely appreciate it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone at Ewald was very helpful and went above and...

By matthewleis on 1/30/2013 at 4:21 PM. Helped by Brett Ewald, Jeff Halama and Jeff Billings.

Everyone at Ewald was very helpful and went above and beyond to help guide us in finding the best car for our budget. I will be a customer for many years to come.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

I had a great NO HASSLE experience at Ewald Oconomowoc. ...

By JustinPallen on 12/5/2012 at 12:23 PM. Helped by Jeff Halama.

I had a great NO HASSLE experience at Ewald Oconomowoc. Was able to negotiate most of the deal over email. It was well worth the drive from my house in Franklin.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Looking for a quality vehicle and first class service?...

By E220354 on 11/25/2012 at 1:02 PM. Helped by Larry Stich, Tim Belstner, Amanda Drott.

Looking for a quality vehicle and first class service? Ewald in Oconomowoc is the place to go. Larry, Tim and Amanda are wonderful to deal with. Thank you everyone at Ewald for the wonderful experience. We'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought a new jeep grand Cherokee! I love it. Very...

By Rfinn on 9/14/2012 at 3:31 AM. Helped by Jeff , Eric and amanda.

Just bought a new jeep grand Cherokee! I love it. Very fair price and great finance arrangements. Better rate than I could get with my credit union. I serviced my old jeep there for a few years and always had a good experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hi Eric, As I sat in the service waiting room today, I...

By stan.wiliszewski on 9/5/2012 at 10:11 PM. Helped by Andy Wilkes.

Hi Eric, As I sat in the service waiting room today, I had a chance to read some of the handwritten notes sent by your customers to thank you for the great deals and service you offered them. Larger dealerships don't always give you the best prices and service when it comes to trading in your old vehicle to buy a new one. You were able to give us more for our 2010 trade towards the new 2012 purchase. Both Steve at the KIA dealership and Andy at the Jeep dealership were more interested in making us a Happy Ewald Customer rather than just pushing us into buying any new car. Amanda was helpful in handling the paperwork and giving us additional info. John handled the service request in a very helpful and timely manner.We are so happy to be dealing with you and your team again, and thank you for all you did for us. Best wishes to all.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Came in on a Saturday to look for a new car/van. Found a...

By rdtdkanderson1 on 8/2/2012 at 3:03 PM. Helped by Jessica (finance).

Came in on a Saturday to look for a new car/van. Found a Town and Country that was loaded and beautiful. Price was fair. Did a trade-in. I hate to haggle for a price. I told them what I was willing to pay, they brought the manager over, and we came to a fair price. It took awhile for the financing person, but she was awesome. The banks closed and we still did not finish shopping for the best rates, so they sent me home with the van for the weekend (gas included!)It gave me the opportunity to test the van and we went back on Monday for final paper work. Rate was better than we were initially told-nice bonus! No real negative issues, except it was a wait and it would have been nice to have been offered something to drink. I was told they had a vending machine. Bottle of water would have costed then about 25 cents!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This was the absolute worst experience at a delearship I...

By MrMe on 7/12/2012 at 3:36 AM. Helped by Jeff Billins.

This was the absolute worst experience at a delearship I have ever had. They tried to push me around and trick me into buying a vehicle making it seem like I was trying to steal a vehicle from them. Don't go to them if you want to haggle they don't want to hear it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We purchased a new Jeep Grand Cherokee from Eric Ewald at...

By rvonhaden on 5/27/2012 at 9:45 PM. Helped by Eric Ewald.

We purchased a new Jeep Grand Cherokee from Eric Ewald at Ewald Automotive Group. I hate it when a salesman or sales manager is not extremely knowledgeable about the car you are buying and the competition. Eric is the opposite. He has excellent knowledge of the Jeep line and all of the competition. He is friendly but not pushy. He is also accommodating, and we were able to purchase a new vehicle at a good price with an excellent value for our trade. There was no haggling. We will give Ewald Automotive the first shot on our next car purchase.

I would recommend this dealer.