Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jenbar321 on 8/23/2019 at 8:14 PM. Helped by Roy Rupert.

Roy Rupert was great and attentive on all I needed!!! Will be coming back!! They made the process of purchasing a vehicle easy and enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Welcoming Environment

By Ray on 8/23/2019 at 6:05 PM. Helped by Roy.

Roy was very helpful and made us feel very comfortable with our purchase. We were confident that we weren’t getting into something we couldn’t handle. Overall, I would definitely recommend this dealership and Roy 100%

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Cheto on 8/12/2019 at 6:12 PM. Helped by Alexandro Alvarez and Raul Garcia.

Staff was very pleasant spoke spanish and was very helpful. Would recommend this dealer awesome service. Great friendly and fast services well explained on all documents.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Highly satisfied

By Ethan Flores on 8/1/2019 at 9:12 AM. Helped by Seth.

I highly recommend this establishment. Very friendly and professional staff. Everything was perfect. Seth the salesman was knowledgeable and patient with me as a first time buyer. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Priced to Sale

By Madison Filar on 6/29/2019 at 10:00 PM. Helped by Jose Torres.

Very happy with my experience here, I was prepared for the final price to jump significantly however I was thrilled when that wasn’t the case. The price you see posted is a true price. Thank you Jose Torres for outstanding customer service, you made this a great experience, I’m very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By Don on 6/27/2019 at 1:29 PM. Helped by Noel Brooks.

Noel Brooks did an excellent job of getting us the car we wanted at the price we could afford. He took ownership of the 'make ready' job & delivered a sparkling Caddy CTS to us. Everyone was super nice - all the employees that we met were friendly and efficient. I'll go back the next time we're shopping for a car. BTW, we live 35 miles away, but it was worth the drive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and helpful people

By MDeleon80 on 6/25/2019 at 10:17 PM. Helped by Jose Torres.

The sales person that helped us was very kind and professional. I will totally recommend this place. My son is looking to purchase a vehicle, the sales person that helped him, Jose Torres was great. -Mayra D.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Wakiwilson on 6/15/2019 at 1:35 PM. Helped by Leo Roy, Seth Murray.

I purchased a vehicle from this dealership and was blown away by the entire team. My sales rep Leo Roy was great. Coming from a sales position myself he did a great job building a relationship with me. Unfortunately Roy had a family emergency and had to leave but I was handed off to another great sales rep. The transition was smooth. I didn't have to search or call and be placed on hold. Roy transferred me directly to Seth Murray. Seth made sure I was completely satisfied with the vehicle. We went on another test drive and anything I had questions about he was their with a answer. I purchased the vehicle and will always be thankful for a smooth car buying experience. My next vehicle will definitely come from Excellence Auto Direct.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and professional

By Landra Snow on 5/29/2019 at 6:45 AM. Helped by Seth Murray.

I had an awesome experience at this dealership. Although I didnt buy a car today, I will definitely be going back. The salesperson Seth was very helpful and knowledgeable with every question I had. Very professional and not pushy at all. I highly recommend this place if you're in the market for a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful People

By DustinF on 5/18/2019 at 11:14 PM. Helped by Leo, roy.

Leo and Roy helped my uncle with his Ram 3500. Roy had Leo come in and make the situation smooth and easy I love my uncle's new truck thank you guys!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Easy, fast, friendly

By My87alex on 5/18/2019 at 11:03 PM. Helped by Roy Rupert.

I was dealing with a bit of a difficult situation while buying a car. But Roy was very helpful and made every effort to make sure that everything was taken care of and me in my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommended

By Gabe56 on 5/18/2019 at 10:57 PM. Helped by Roy Rupert.

My experience with this dealership was great! The inventory was very nice, and the prices were amazing! I worked with Roy, who I would like to give a special thanks to. He worked with me, and made sure I left their dealership with a car that best fit my needs, and that means a lot. Again, they have amazing cars with low mileage, and great prices.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Dealership

By CaddyPresidential on 5/18/2019 at 10:25 PM. Helped by Roy.

From when I first walked in the door at Excellence Auto Direct they came with open arms. One if the owners came and asked if i needed anything from water to snacks even to help on the car. They exceeded all my expectations. i would really recommend this place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lowering my monthly payment

By Taraponcee on 5/18/2019 at 10:04 PM. Helped by Roy Rupert.

Roy helped me understand the process of the car buying experience. He made it so easy that we even lowered my payment by 25$ I know it might not sound like a lot but I have the car I want with a lower payment couldn’t ask for any better! Go Excellence Auto Direct!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great customer service

By Ann on 5/18/2019 at 9:38 PM. Helped by Roy.

Really felt taken care of here. Felt like they were helping me out more than just wanting to take my money. Roy held an umbrella for me in the rain as well. So nice!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding way different

By Youbet73 on 5/18/2019 at 9:03 PM. Helped by Roy Rupert.

Most different experience. They really care. The owner thanked us personally. Would definitely use again. Roy Rupert is the best. Great to work with. Yes.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By jones518180 on 5/18/2019 at 9:05 PM. Helped by Roy Rupert.

Very speedy service, personable, very helpful. Really enjoyed our experience. Roy Rupert was extremely helpful and very helpful with helping us attain our goal. Totally recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Kristalj15 on 5/18/2019 at 5:32 PM. Helped by Roy Rupert.

I learned about Excellence Auto Direct online. I called to get more information, and an idea of what they have to offer. I spoke with Roy over the phone, and he was so personalable. Not only did he provide information, but he also asked questions. He was interested in learning what I was looking for, and genuinely wanted to be the solution. He was also very professional, polite, and competent. It was definitely a pleasure working with this company, and Roy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest buying process

By Matthew11700 on 5/18/2019 at 5:24 PM. Helped by Roy.

The process when I bought my car was absolutely a breeze. the salesmen were very helpful in answering all questions I had. It was a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealer So Far

By MrChargerRT on 5/18/2019 at 4:57 PM. Helped by Roy Rupert , Rob Shani.

Bought New Dodge Charger and I Love it! The service and character of these group of people are unexplainable! Great car buying experience! Would recommend anyone to this dealership!

I would recommend this dealer.