Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.5  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

It is always a pleasure at Capraras

By Momma on 9/10/2019 at 9:03 PM. Helped by Joshuah Wells.

Joshuah Wells was our sales rep...fabulous guy..fabulous service! He was there for every step..just so helpful and friendly and personal...what an asset to your company!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

fabulous dealership

By Chuck on 9/10/2019 at 10:29 PM. Helped by Josh.

Josh is a wonderful salesman. He listened to everything we were looking for and delivered it. This car was everything we could hope for. Thank you Josh and thank you FX Caprara for making my wife so happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and helpful

By Bduff on 8/16/2019 at 4:59 PM. Helped by Joshua.

Went in to lease a new car and was helped immediately and the process was very relaxing and enjoyable. The dealer Josh was very I'm formative and helpful and answered all questions we had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing. Made my day after no one else could help

By AuburnG on 8/7/2019 at 3:02 PM. Helped by Junior.

Was discouraged. Almost did not stop as we were at the end of our car shopping for the day. Kia totally changed my day. Perfect

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied and extremely happy !

By Electraglide on 7/12/2019 at 12:50 AM. Helped by Junior Dincol, Salesman Brian Perkins, Finance Manager.

Well ! We went to your parts department to purchase an oil filter for our 2017 "Kia Forte" and ended up purchasing a 2020 "Kia Soul". Had low mileage on the "Forte" and really liked the new "Soul", so we decided to purchase the "Kia Soul" along with the oil filter. Your salesman was great, answered all of our questions, and would do business with him again. The gentleman who handled the forms, documents, and other paper work was fantastic. As a conclusion, your parts department and sales clerk were also great to do business with. My wife and I were very happy with the total experience, and would like to thank you for your concern and consideration. Steven Douglas Badour

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Works with your schedule

By Mtm2009 on 7/3/2019 at 7:53 PM. Helped by Josh.

Josh and the dealership work around you schedule and are very under standing when stuff comes up, also every one that works at this location is very friendly and helpful even when they aren’t the ones working with you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Me.. on 6/29/2019 at 12:08 AM. Helped by Junior.

My husband and I stopped in KIA , Watertown location, we were greeted by Junior, a friendly, knowledgeable salesman. He was able to answer our questions, explained models , options , we test drove. once inside we sat down .... ran the numbers. Were greeted by friendly staff, from the time we walked into the door to the time we bought our new car ! I would recommend this location & staff to help with all you car needs . In a few hours we walked away with a beautiful new ride ! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership

By Nikki on 6/15/2019 at 1:15 PM. Helped by Josh was very Professional and knowledgeable of the vehicles and working numbers to get me to leave my vehicle.

When I drove up to the dealership Josh was waiting for me. We test drove the car that I was interested in working some numbers and I drove home with my new vehicle. Josh was amazing very friendly kind offered us water etc. He went through the whole interior of the car including the dashboard prior to leaving. I would definitely recommend this dealership for your vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh Wells

By Kahonwineson on 6/8/2019 at 9:19 PM. Helped by Josh wells.

I would like to say Josh was the best!!! He helped me beyond my expectations and helped me get the much needed vehicle within a few days!! I am so grateful to Kia and Josh for the work out in and making it happen for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new Kia Sorento.

By Diane on 5/14/2019 at 9:34 PM. Helped by Josh Wells and Brian..

Josh Wells and Brian were very helpful and professional. I feel I got an awesome vehicle for a fair price. Thank you! I will recommend them to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience - friendly employees

By Tamichaffee on 5/2/2019 at 4:40 PM. Helped by Joshuah Wells, Brad & Brian.

Joshuah found me the exact vehicle I was looking for in a very short time and answered all my questions in a friendly, informative manner. From beginning to end it took less than a week and would have been sooner if my work schedule had allowed. Very pleased with entire experience

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By RLucidi on 4/25/2019 at 12:36 AM. Helped by Roland, Brad, Brian and Dave.

Repeat KIA owner. Best sales experience purchasing my new Telluride. Roland in sales took the time to explain all the features on my new vehicle. More so than any dealer in the past. Great guy and would recommend him. He even followed up with a call to make sure everything was good with my new vehicle. Past experience with the service department has been to notch. Would definitely go back to this specific dealership.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Professional and Helpful

By Beaker0823 on 4/23/2019 at 12:16 PM. Helped by Joshua.

We purchased a 2019 Kia Sorento EX from this dealership. They were very upfront with how pricing was listed online vs sticker price, accommodated my style of test driving and working with my wife and our infant daughter, and walking us through every step of the buying process. The salesperson was even nice enough to set everything on the vehicle to my wife’s liking before she drove off the lot. We appreciated this extra bit of detail, as this made her feel much more comfortable with the new vehicle. Thanks for making the buying experience as smoothe and bearable as possible.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By JAshley on 4/11/2019 at 12:45 AM. Helped by Joshua Wells.

Purchase a “new” vehicle and when I drove away with it I noticed a chip in the windshield. I then called immediately and they said they would speak to the GM. They set up an appointment for the repair he following week. The “repair” was horribly done. I can still see and feel the chip. I contacted my salesman and voiced my frustration and concerns especially living in the North Country the damage this would do to my windshield. I was pretty much told to claim it on my insurance and was told the GM would contact me. That was 2 weeks ago. Crickets. Now no one with contact me and return texts/calls. Disgusting

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer care

By Cliff on 4/8/2019 at 11:25 PM. Helped by Brian Perkins.

Outstanding customer care and service.... I purchase vehicles quite frequently... I have purchased many vehicles from this dealership, my satisfaction has always been and still is a priority ... Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from start to finish

By Crazy on 4/7/2019 at 12:33 PM. Helped by Jr.

Great experience they definitely earned our business ... they made it all very easy . Worked with us on a time we could come from 2 hrs away. Gave us a good trade in and got our payment even lower than expected. Jr treated us like family everyone was so friendly love it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Mia on 4/6/2019 at 6:27 PM. Helped by Junior.

I came to FX Caprara Kia looking for a used vehicle. My sale representative Junior was fantastic. I told him what type if vehicle I was looking for. Not only did he find a vehicle, he found one that exceeded my expectations. It had more than what I was looking for and it was below my price point. I was given what I asked for for my trade in. Junior took the time to go over all the paperwork and answer all my questions. I drove home with my new used car very satisfied. Junior and the team at FX Caprara Kia treated me very well. They make sure to get you into the right vehicle

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Loved working with Josh!!!

By Peggy on 4/6/2019 at 3:07 PM. Helped by Josh Wells.

Loved working with Josh...professional and friendly at the same time. Always had a smile on his face and no pressure. He will be my go to.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Overall Good Experience

By Bub13 on 3/27/2019 at 7:56 PM. Helped by Roland Charlton.

We were pleased with the Sales team. They got us what we needed for a monthly payment. Roland was a Great Salesman, I would recommend to Friends!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of Jeep Rubicon

By Dc_raijin on 3/26/2019 at 1:25 PM. Helped by JOSH WELLS.

Josh Wells was super helpful throughout the whole process, I was very happy with the service staff getting the extras applied after my purchase as well. Great job FXKia!

I would recommend this dealer.