Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.4  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership

By Jasg8r on 1/10/2019 at 1:54 AM. Helped by Anthony Walters.

They were easy to work with the entire process was made simple. I had a very specific request and they found the car for me and I got it at a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Collision center excellence

By TonyAbarth on 11/18/2018 at 2:08 PM.

Tim and Jordan in the service center helped get our 2013 Abarth back in tip top condition. They coordinated the parts to be shipped and prepped ahead of time so the “downtime” could be minimized. As usual the service center took care of us quickly and the cost was competitive while having the peace of mind of being factory quality. Fiat of Winter Haven has been servicing our Abarth for 3 plus years.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Salesman

By Chris on 10/3/2018 at 12:40 PM. Helped by Hayden Marshall.

I went to this dealership to look at the Fiat Winter Haven to look for a Spider. I dealt with Hayden Marshall and he was fabulous, very knowledgeable of his product. He was cheerful and listened to what I wanted. We found a few for me to try out and I found one that would suit my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service and No Pressure

By shark442 on 9/2/2018 at 3:25 PM. Helped by Van Walters, Hayden Marshall.

I drove from Clearwater to look at a used Kia K900. They had the car washed and ready to go when I arrived. I met with Alex first and he was great! He put me in the capable hands of Hayden who showed me the car. Hayden knew everything about this car. After a long test drive I was greeted by Van. He was awesome! We settled on a price in about 10 minutes! There was absolutely no pressure and I got a great deal. Pete wrote up the deal and went over all the warranty options. He explained everything and was a pleasure to deal with. To top it off, there were a few things on the car that I wanted fixed. They volunteered to take the car to the Kia dealership in Winter Haven to get the car fixed. When it was ready Hayden drove the car to me in Clearwater to deliver it. I will buy my next car from them and have told all of my friends about this awesome dealership. Thanks to Hayden, Alex and Van for a excellent car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive from Tampa

By Wazanole on 9/1/2018 at 7:16 PM. Helped by Anthony, Van, Pete.

Anthony, Van and the rest of the team at the Winter Haven store provided the best (and easiest) buying experience I have ever had. After another dealer in the Tampa Bay Area was not able to complete my desk, I called the team at Winter Haven. Not only were they able to get me a great deal, they went above and beyond, driving the paperwork to me for signature and then had my new car ready to go the next day. Trust me, it’s worth driving from Tampa or Orlando to work with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Nissan Pathfinder Platinum Purchase.

By Rocky23 on 8/27/2018 at 11:54 PM. Helped by Mike Echols and a young lady who took my wife and I for a test drive..

I saw an adv on the internet about the above vehicle and as I was looking to purchase a Quality SUV I phoned to see if still available whit it was. Took a test drive the next day and purchased it. The Staff was more than Fantastic to deal with and I would purchase another vehicle when needed. I highly recommend this Dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Giulia

By Jperez on 8/25/2018 at 3:35 AM. Helped by Hayden Marshall.

Best buying experience ever. Hayden Marshall is great. His really knows the cars and answered all my questions. They make me feel like family right away. Thank you all. I highly recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman Sara Jennings

By Judy on 7/20/2018 at 11:56 AM. Helped by Sara Jennings.

I researched cars on line for months until I narrowed it down to two dealers. But WOW Winter Haven Fiat was so great! Sara Jennings was the salesman, she was friendly, knowledgeable, and very patient. I was so blessed to find her! She showed me several cars and I was an annoying customer asking a million questions, but she answered them all with a smile. I found the PERFECT car for me, I didn't even plan on buying that day, but it was exactly what I wanted. Thank you Sara for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Love Fiat on 7/9/2018 at 8:15 PM. Helped by John Bellofatto and Van Walters.

This was our first time visiting Alfa Romeo Fiat of Winter Haven. We had a very pleasant car buying experience, working with John Bellofatto and Van Walters. Van killed it. Van took care of ever issue involved in the sale and is very much appreciated. All of the employees we met were friendly and professional. The service department is excellent. Stephen Kautz and Larry Stewart

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Enjoyable car buying experience

By Bob V on 6/25/2018 at 4:45 PM. Helped by John Bellofatto, Tim Crowder, Van Walters..

This was my first time visiting Alfa Romeo Fiat of Winter Haven. I had a very pleasant car buying experience, working with John Bellofatto and Van Walters. All of the employees I met were friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCEPTIONAL CUSTOMER SERVICE !!!

By Brandon on 5/28/2018 at 3:01 PM. Helped by Tim Crowder and Brad in service.

I was having an issue with my tires and got nowhere fast with the manufacturer, I called Winter Haven Fiat ( where I purchased my car ) and Tim told to bring in my car to look at. In less than an 20 minutes he was able to contact the manufacturer and assist me with the issue. Considering the dealership had no stake in the tires I want to reconize his EXCEPTIONAL customer service for going out of his way to . He and Brad both in service helped alot. I Highly reccomend the service department. Thank You again, Brandon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT EXPERIENCE (Sharon Lewis-Hughes)

By sharon34759 on 5/18/2018 at 10:07 PM. Helped by Anthony Walters (I give him 5 stars).

I had a great experience at the Alfa Romero Fiat of Winter Haven. Anthony and Alex were great, very courteous and professional. They satisfied my every need and every one of my request; they were so nice, helpful, patient with me. My car is very nice and high tech, Anthony took the time to go over everything with me until I was completely comfortable. Thank you all so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional + Helpful

By CPAP Craig on 5/16/2018 at 12:38 PM. Helped by John Bellafatto.

I must say, in over 30 years of car shopping, this experience goes down as actually pleasant! My Sales Rep John was quite patient with me during my transactions. The Mgr. Van was more than helpful in our negotiations, and the business owner actually came over to meet me personally and was very pleasant and professional. You don't see this too often! My negotiations for the car were brief as their advertised price was very competitive and there was NO "bait + switch" as I experienced the prior 3 days of car shopping. I highly recommend this dealership for auto shoppers in the greater Polk Co. area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place Friendly people

By Happy Customer Sonya S on 5/3/2018 at 1:05 PM. Helped by Van Walters, John Bellafatto.

Had a great experience here with the sales people Van Walters John Bellafatto and Pete Loganzo I highly recommend you check them out Look them up Van is the man!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience highly recommended great customer service!

By Happy Customers Kevin,Sonya,Trinity on 5/2/2018 at 6:07 PM. Helped by John Bellafatto, Van Walters.

Would recommend anyone looking for a great price great customer service my family got a Jeep Renegade and we are very pleased check them out

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolutely worst management team ever

By Smiths on 4/5/2018 at 10:31 PM.

I found out about Fiat of Winter Haven through the road loans acceptance packet I received when approved by Road loans a division of Santander. Rob the original sales person I spoke to was extremely helpful and friendly to talk to. His boss van in senior boss Alex are different story altogether. When I refused to allow them to run my credit and said then me to other Banks they refused to do business with me because and I'm quoting Alex here Road loans approvals are too complicated to deal with. The worst part is they expected me to Uber in knowing that they were not going to accept my roadloans approval. If you are xxxx-bent on buying a Fiat I would drive longer distances to other dealerships then trust these people to try and get you in a car. They do not care about what's best for the customer they care about what's best for them

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service!

By acrum71 on 12/26/2017 at 1:21 AM. Helped by Andrew Mercado.

Hopefully 3rd time repairing the same issue will work out this time. I have to say that their customer service needs improvement. I called several times to check on my vehicle, spoke with Andrew who informed me that he would call me either Tuesday or Wednesday since it was almost done. However; that call never came so I called Friday and left messages. The phone operator (very nice lady) tried to help and after about 15 minutes of being on hold she advised the vehicle was ready. I arrived to pick up my vehicle and drop off their rental, and spoke to Andrew who advised me that per Alex we were going to be charged for labor even though this was a warranty repair (3rd time repairing). Informed him I wasn't paying anything and to call Alex and advise him. He got back on the phone supposedly to speak to Alex. When he got off the phone I asked for an answer 4 times. I actually had to say "hello are you going to answer me"? He completely ignored me! Then said Alex said to "Take care of you". Why was that call even necessary if it's their policy? The issue I have is their repair warranty states 12-month warranty on repairs, which includes labor so why was he trying to charge me and how many other customers has he done this too? Not good service since this is also a guaranteed repair shop for State Farm and I'm sure a few other insurance companies. Helpful?

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Escellent team

By Carlos on 12/5/2017 at 1:51 AM. Helped by Danielle Walker.

This is a great place if you're interested in purchasing or leasing a vehicle, it's a great team that make you feel like an old friend or even family, I have always been made feel really welcome I have worked with Mr Loganzo and Ms Danielle Walker, both very professionals and lovely people, the service team is also great.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great car buying experience!

By Helene Bradley on 10/6/2017 at 8:45 PM. Helped by Scott Smith, Danielle Walker.

I really appreciate the non-pushy, friendly staff & "no surprise" approach this dealership has in selling a car. The dealer listened to my needs, and was extremely flexible in working with me to reach my goals. There were no last minute surprises after we agreed on a price. In addition, the dealership gave me a fair price for my trade-in and offered low interest financing. The transaction couldn't have gone smoother and I couldn't be happier in my new sports car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really great service

By Emily on 9/26/2017 at 3:18 PM.

Really nice and knowledgeable, not pushy and super friendly! Also very flexible, which was a nice change. Would definitely recommend in the future to anyone.

I would recommend this dealer.