Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.8  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

More friendly and considerate then Stratford Toyota.

By Camryguy on 6/20/2018 at 5:46 PM. Helped by Ryan Maas.

The salesman was very friendly and helpful. I haven’t had to service my new 2018 Camry car yet. Very pleasant dealership to associate business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Toyota Dealer!

By Barb3times on 6/6/2018 at 8:39 PM. Helped by Justine Frayne.

Repeat customer - 3x's I have leased here. Knowledgeable, friendly atmosphere. Full details on all models. Paperwork processed fast, efficient. Email re safety features. An extremely positive experience. All service is done here too - on time, good explanations, comfortable waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service before, during and long after the purchase

By Karen Brown on 5/29/2018 at 8:43 PM. Helped by Ryan Masse - 5 stars for him as well!.

I have dealt with Frayne's Exeter Toyota for 25 years at this point. I've always felt valued whether I was in the market for a new vehicle or having an older one serviced. The people make the business in terms of customer service and I can't say enough good about each and every one of them. They are hands on at every level and take care to go the extra mile and make sure I'm happy with each visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They gave me the greatest service . Thanks Cliff Anderson

By decision2 on 5/23/2018 at 11:19 PM.

I am a single woman who doesn't have much experience buying a new car . They were very paitient and answered all my questions with no pressure to purchase .They made me feel very comfortable and the service was great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased with our experience at Frayne's Exeter Toyota.

By Bobbers on 4/28/2018 at 12:25 AM.

Friends had recommended we visit Frayne's Exeter Toyota in Exeter. We live in London. We wanted to lease a new Corolla. We were currently leasing a 2015 Toyota RAV. We met with Ron Rader and he was just excellent to deal with. We had a new Corolla within days of meeting with Ron and we couldn't be happier with it. Overall, a great experience. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

TOYOTA TUNDRA PICKUP TRUCK

By patkelly on 4/25/2018 at 3:46 PM.

Salesman Ron Rader was very good to deal with. Always returned phone calls promptly. Gave sales pricing that was complete and fair with no hidden costs. Pat Kelly

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Barcelona Red

By Red2108 on 4/16/2018 at 7:33 PM.

Samantha was a pleasure to deal with. She answered all of my questions and concerns about buying my new Tacoma TRD Off-Road. Samantha went out of her way to make sure I could take delivery of my Tacoma as quickly as she could. Always had my best interests in mind. This is my first experience with Frayne's Toyota, so far my experience has been great. This is a dealership that I would recommend to my friends, not something I usually do. Thank you Samantha for my beautiful new Barcelona Red Tacoma.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm loving my new Corolla!

By Donna2018 on 4/14/2018 at 5:27 PM.

I am just so impressed by the professionalism of all the staff at Frayne's Toyota. Samantha McKay was knowledgeable, friendly and patient (I think I test drove every vehicle on the lot!). My experience was positive from the minute I walked in the front door until that exciting moment when I drove my new Corolla off the lot. And Wayne Bowron made the financial part of the deal seamless. Thanks for making what sometimes has the potential to be a stressful decision, completely stress free! I will be dealing with Frayne's for many years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first Toyota!

By Alison, Seaforth ON on 4/13/2018 at 5:56 PM. Helped by Cliff Anderson.

Cliff was excellent to deal with, he provided friendly and very helpful customer service. Thank you Cliff at Exeter Toyota! Love my new Rav 4!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great truck, great experience

By Brigzybot on 4/9/2018 at 11:42 PM. Helped by The staff was great..

Had a great experience at Frayne's Toyota. Cliff was always available for communication, and pre-empting questions and options for me, along with lots of tips. The process was smooth and Cliff was well organized. I am greatfull I was paired up with Cliff. Thanks Cliff!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Failure

By Toyota on 10/20/2017 at 2:11 PM. Helped by Justine.

Failure to fix my brakes... even though they had the car for 1 week...5 trips to Exeter at my expense(250 min driving) Failure to provide good service...Terry in service hangs up on me Failure to provide good after sales service...4 months and I'm doing a brake job Failure to come to an agreeable solution to the problem...lots of blaming/excuses but no solutions I took my car to Real Toyota mechanic and and it was fixed in less than 1 hour Failure to retain any of my future business...and likely friends and family

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Tundra Just keeps on going...and going...and going!

By Brian Fitzsimons on 3/7/2017 at 3:02 PM. Helped by Scott Bylsma, Margie Austin, Bruce Hodge, Rick Frayne.

GREAT Dealership full of GREAT people! I bought my 2008 Toyota Tundra Crewmax from Exeter Toyota and I love it. It now has 361,000 km's on it and the truck still rides and looks like new! One hundred percent of the service has been done by Exeter Toyota Service techs with 100% satisfaction from myself. Love the Tundra! Thank you Exeter Toyota! Brian Fitzsimons

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from start to finish.

By Lovingthehighlander on 11/7/2016 at 12:56 AM.

Friendly. Not pushy. Helpful and informative. Great place to buy a great vehicle off a great team. I will be coming back to Exeter for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

Trading up!

By Corollalover on 11/6/2016 at 4:35 PM.

A most pleasant experience. We found the car on-line, and it was priced exactly where it should be. The transition was seamless and professionally handled by our new friend Terry Hoffman. A great example of the future of vehicle shopping; no more trudging from lot to lot...no more haggling with extra costs and add-ons. Terry was friendly and helpful, and most importantly, non aggressive. Well done Exeter Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terry keeps you coming back for more!

By G&L on 11/5/2016 at 6:11 PM. Helped by Dave.

We have been a one car family since we both retired 3 years ago. We had never owned a Toyota before. We saw a great deal online for an almost new Venza. That's when we met Terry Hoffman, Salesman. He was pleasant, very knowledgeable; he knows his cars. No pressure whatsoever. Dealing with Terry is not like dealing at all, it's more like dropping in on a friend for a coffee and talking cars around the kitchen table. Needless to say, we bought the Venza. Recently we were in for service, and the Prius C caught our attention. We lead busy lives and decided to go back to being a two-car family again and knew exactly who to call. Once again, Terry and Wayne Bowron took good care of us. Also, every time we go for service, we are taken care of promptly, with respect and courtesy. Dave leant us a loaner to go for lunch while he serviced our car. From top to bottom, the team at Exeter is hands down the best dealership we have EVER dealt with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Great Experience

By Jim'n'Gert on 10/22/2016 at 2:45 PM.

We just bought our third Toyota vehicle from Frayne's Exeter. Terry Hoffman is a good listener, knows and explains his products well, and overall offers a hassle-free, relaxed car buying experience. We have dealt with the Service Department for over 10 years because of the quality of work, and especially the quality and professionalism of the staff in all departments. Highly recommend Frayne's to anyone without reservation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my truck!

By kathystruck on 10/2/2016 at 7:44 PM.

We have had excellent service and guidance as we bought our second truck. Aaron was very helpful finding the truck that met our needs. Our purchase was smooth and seamless. Thank you once again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Experience

By Toyota tC fan on 9/20/2016 at 3:33 PM.

I have dealt with Frayne's for over 30 years and my experience dealing with Terry Hoffman showed me why dealing there is the best !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership !

By Toyota Proud on 9/17/2016 at 11:58 PM.

In my 60+ years I've ALWAYS been a BIG-THREE buyer. Just purchased a Toyota from Exeter Toyota and was professionally served by Terry Hoffman in Sales. Being from a large city I was NEVER given such an unbelievable/no-pressure sale. Terry made me feel like I was purchasing from family. HONESTY and a COMFORT feeling is important when making a big-ticket item like a vehicle, at Exeter Toyota, ALL staff members make a customer feel that way. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE. P.S...If you are viewing this review from a larger city such as Toronto etc., consider the short drive to Exeter (beautiful scenery and fresh air along the way) also you WON'T be disappointed with these guys, they treat you like family !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, knowledgeable,courteous

By blackcurrant on 9/14/2016 at 3:59 PM.

I visited a few dealers as I wanted to find the right vehicle for myself. I visited two other Toyota dealerships but did not have a good feeling about the salespeople and decided to look farther from home. At Exeter Toyota, I found someone genuine to talk to about what I was looking for. Terry explained everything to me and was patient when I asked him to explain a few things again. I had a vehicle to trade in and I feel Doug was quite fair in what he allowed me for my car. It was great to be treated with respect. I have no hesitation in recommending Exeter Toyota to anyone who is in the market to make a vehicle purchase. I know I will continue to deal there.

I would recommend this dealer.