Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great charger

By Happy on 7/29/2019 at 4:01 PM.

Love my new ride, Alex and Fafama are the perfect match ! Extremely happy with my deal ! Dealer and the people are great ! I recommend to anyone who is looking for a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Dpellegrine on 7/19/2019 at 12:54 PM.

It was a pleasure to have met Vinny! I had a good sales experience and received a good deal on my 2013 Honda Civic. Will be coming back in the near future!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Max is awesome

By Marissa09 on 7/6/2019 at 4:02 AM.

The most friendly service. Max was very nice and professional. I would definitely recommend everyone I know to him. I bought the car the same day

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick, easy and honest experience

By Tykenyon on 7/6/2019 at 2:01 AM.

Max was a pleasure to purchase a car from at Fafama , he was honest and straight to the point. Made it super easy from the beginning to end. A+ awesome experience.!!

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Horrible return policy

By UD on 6/26/2019 at 4:56 PM.

No pressure, I took my time to pick the car. Vinny is great. The problems started when I decided there are some things I don’t like about my new car. The speakers in my Kia Sportage 2017 for 17K were horrible, bothered my ears and simply were cheap even though the car ad on their website said premium sound. I agree, that’s my fault, but when we called them about our options we were shocked. Return policy within a day we picked it up would be brutal. We would lose 5k if we traded the car in next day after we picked it up. This is the second car I bought from them and my last. For picky buyers who can’t make us their mind and want to test car for a couple of days not the best place to shop. Also, limited selection since the dealership is on a smaller side.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great rogue

By Great rigue on 6/21/2019 at 10:06 PM.

Easy way to buy a car great prices and great customer service Max took 25 minutes to give me my new car I loved this dealership ask for Max great sales man

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership

By Porcenick1 on 6/7/2019 at 1:43 PM.

Amazing guy got us financed when no one else really would. Couldn’t of asked for anyone better. We had almost given up on getting a car when we stopped in and was very happy when vinny said he could get us approved. The deal took almost to weeks to finish and vinny was amazing the whole time!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best car buying experience I ever Had!

By John W on 6/4/2019 at 12:03 AM.

Fafama is the best dealership I have ever been to and I am 40yrs old! I was able to walk around and look at cars and test drive with no pressure! Alex was my salesman and I was treated like a King! They have a great selection of cars and trucks with low mileage! Alex was very nice to work with and made the buying experience fun and not stressful. I would definitely recommend Fafama to anyone looking for a car and would tell them to ask for Alex! I love my new car! I got a great deal and a great warranty! I will be back to buy again from Fafama!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vinny is the man!!

By mcampbell17 on 5/30/2019 at 3:47 PM.

So I was looking for a particular car and came across Fafama's site. We had never been to this dealership before but read the great reviews so we drove 45 mins to look at a car. When we got there we were introduced to Vinny. From the day I test drove to the day I purchased the vehicle, Vinny made my experience awesome!! All I have to say is he is the best and he did everything in his power to get me the deal I was looking for! He has great communication and makes sure his customers are happy! I would highly recommend Vinny as your sales guy if you ever visit Fafama. Thank you Vinny for making my car buying experience such a great one :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very happy

By Phil.T on 5/24/2019 at 5:47 PM.

Max was great and took care of everything fast. He made it easy to understand what and why i was signing something. Car is amazing so far i have no complaints. Would recommend friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Deal

By JB on 5/20/2019 at 3:20 PM.

Vinny was respectful and professional; accommodated us on every request when it came to purchasing a newer Camry, including finding us car matts. Thank You!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Alex Holanda was AWESOME!!

By bob on 5/18/2019 at 11:04 AM.

Alex was our salesperson and he made buying a car fun again. He was very knowledgeable and answered all our questions. He also listened to our concerns about the brakes on the car we purchased and took care of the problem. We will be back again for our next car. we would highly recommend FAFAMA to our friends and family. Thanks Alex, "you the man."

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Big surprise...no suprises.

By DMS on 5/16/2019 at 9:06 PM.

Max took care of a first car purchase for my son. All went as planned and Max pushed to get car registered at the day's deadline. My son went home a happy guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!

By Robinson girls on 4/30/2019 at 5:54 PM.

This was by far the easiest purchase of a car ever. Alex made it seem effortless. He listened to what we wanted, showed us our options and left us to explore. We visited on two different days test driving our choices and deciding on a Toyota. I never felt pressured to purchase from Fafama. Thank you Alex for making it so easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2018 Hyundai Tucson

By Jbecke on 4/25/2019 at 10:34 PM.

Mr.Max was awesome! No pressure salesman I would recommend him to anyone. Dealership was very clean. Always made sure we were happy. Also provided refreshments for us. Overall a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By Rick L on 4/22/2019 at 11:50 PM.

Marcelo and the other salespeople were great to work with. There was no pressure in buying the car. We looked everywhere in MA and they were the lowest priced and they are local. We will be back for our next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great murano

By Muranobest on 4/18/2019 at 10:28 PM.

I loved my new murano the best car ever Max gave a great deal and the best customer service i recomend fafama and ask for Mr Max

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By joeyc23 on 4/18/2019 at 4:53 PM.

Great experience as a first time buyer. I would definitely recommend Fafama to a friend, and definitely recommend Alex. He was very big help and made the experience very enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Sonia_1986 on 4/16/2019 at 9:20 PM.

I honestly wasn’t expecting to get approved for the car and I did, vinny was very nice, helpful and patient with me. I was struggling to find insurance that was affordable to me and vinny did some magic and got me very affordable insurance. For my first time financing a car he made the experience very welcoming. I would definitely recommend this dealership to anyone, and vinny is the person you want to see. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great van

By Vanbest on 4/12/2019 at 8:56 PM.

One of the best experience max gave a great deal an a best van i am so happy about fafama is a great place for sure

I would recommend this dealer.