Dealer 2-Year Rating |
Dealer Reviews
Employee insulted disabled coworker
Today I overheard an employee say “you can’t get anything right because you’re so f****** stupid” to the person working behind the payment window in the service department. It upset me, but I figured the person could handle it how they wanted. However, when I went to pay my bill a few minutes later, I realized it was someone with a disability. The guy was nowhere to be found so I contacted management and am waiting to hear something back. I’m not sure that this will do anything because it may be the culture there. Hopefully I can at least get the word out through the internet. THIS IS NOT OK!
I would not recommend this dealer.
Matthew Smith
I purchased a new car yesterday, a bright blue Kona. I came on the lot, not knowing what I wanted, and Matthew patiently helped me through the entire presses. Totally recommend him, and the dealership in general! Thanks.
I would recommend this dealer.
Joseph McNulty
A car sells itself by its reliable reputation backed by the car manufacturer’s reputation. Mr. Joseph McNulty made the process of buying a car, the Elantra, very easy. I liked him because he was not a pushy salesperson. As an elderly woman buying a car, he did not ignore me. Although I brought my son-in-law with me, Joe spoke to me instead of speaking to the male. In the first visit, he told me what I needed to do to purchase a car in Virginia when I have another state’s license. Joe set up the purchase process very easy with transitioning me to the information person and the financial person. On this basis of not being pressured to buy, on the basis Joe would talk to a woman trying to make a purchase, I would recommend this dealership and Joe to friends who are considering making a purchase
I would recommend this dealer.
Excellent Experience Buying a Hyundai Elantra
I was very pleased with Thomas Kim and his manager (I'm afraid I forgot the manager's name). In buying a car, I do not like to waste time haggling or being upsold. Thomas asked what I wanted and then when it came to price, he asked me what price I needed so I would buy from Fairfax Hyundai and not continue shopping around the area. When I gave him that bottom line price, he brought it to his manager immediately, and he met my bottom line price. I also appreciated the lifetime oil change and state inspections as part of the purchase. The gentleman and lady who helped me complete the paperwork and take care of my trade in were also excellent to work with. I was in and out of the dealership quite quickly.
I would recommend this dealer.
Great buying experience
The people were all pleasant and helpful. They listened to me and acted on what I said rather than what they were trying to sell. When the person I was talking to didn't know something they found the answer. Three things stood out from other dealers. First, they were willing to email me a final price which was exactly the price I had to pay when I bought the car. Second, up-sells were minimal - I had to watch a video on their extended warranty, etc., but when I declined them they didn't try to pressure me into changing my mind. Lastly they were willing to modify their procedures for me. For example they normally do a credit check even though I was paying cash but when I explained I had locked my credit they did another check which didn't go to the credit rating companies. It was the best car purchase I can remember. Note that I was buying a new car so I can't speak to the used car experience. Also I was buying off the lot and not trading in a car - my previous car had been totaled - so I can't speak to the experience of ordering a car or financing a car.
I would recommend this dealer.
Best deal
We were given the best deal by our sales rep. 4 years ago. This time we bought 2 cars. My son now also loves his hyundai.
I would recommend this dealer.
Overall Ok
I went there only to see cars (not thinking of buying). I had test drives of two cars. Manager was on the counter. sales representative Tom Kim was very helpful and the mgr, Lio was very prompt and quick to offer best price. He was not pushhing at all. Accountant’s service was very poor and made frquent mistakes on paperwork (interest rates, terms, fees, discount etc.) but every mistakes were to make me pay more... so hopefully was not intentional. Thereofe on overall I think dealer desserves 4 stars.
I would recommend this dealer.
Most Amazing Service from Service Advisor Trevor
I have never written a review before today and it is about the most amazing customer service I received from Trevor at Fairfax Hyundai. About 2 weeks ago, I had arrived at Lowe's and was ready to turn off my engine to go inside but then my key would NOT come out of my ignition switch. This had never happened before and I was in panic mode after several attempts to get my key out. It was around 8:30pm and I knew that Fairfax Hyundai was located right down the street from Lowe's so looked online to see when they closed and it said 9:00pm. I rushed over to the dealership and I was let in by Trevor. Come to find out the dealership was actually already closed at 7pm because they have different hours of operation during the winter season which was not updated online. I told Trevor that I was so sorry, I didn't know that they were closed and asked for his help. Without any hesitation, he listened to my key problem and came over to my car to try out for himself. Once again, the key would not come out. He then said that he had an idea and went to go grab a screwdriver and came back to reset something near my gear stick and my goodness, IT WORKED!!! He explained that 9 out of 10 times this does the trick and I believe he said that it has something to do with the locking system and that it had to be reset in order for the keys to come out. He even went further and gave me his number and told me to call him if this ever happens again. I mean I just can't ask for anything better than how Trevor went above and beyond for me. I am extremely grateful to Trevor for letting me in even when they were closed and his willingness to help me out in my time of need. By his kind act, he saved me my time, worries, and possible money into repairing what may have been wrong. I can't imagine having my keys stuck in the car overnight using up my car battery until the dealership opens the next morning. I can't thank Trevor enough for his unforgettable service and genuineness to help. Thank you once again Trevor!! All current and potential customers of Fairfax Hyundai, please ask for Trevor as your service advisor!
I would recommend this dealer.
Great Buying Experience!
Our 2018 Tuscon is the 7th car our family has purchased from Fairfax Hyundai. On every occasion, Joseph M. was our sales rep. He's treated us fairly and is always super helpful! He works to get us the best price and find the car that fits our needs. He is extremely knowledgeable about Hyundai models which is why we always find the car perfect for our family! The service department is great! Josh is super helpful in providing the right guidance in maintaining our cars. I highly recommend Fairfax Hyundai and the Hyundai family of cars!
I would recommend this dealer.
Amazing
Don is a great salesman he knows what he is doing I was lucky to work with him The manager leo is so kind and helpful This is my first experience with Fairfax Hyundai but it will not be the last and i will recommend to all my family and friends Thank u
I would recommend this dealer.
I picked the car that I wanted and we made a great deal!!
I've been buying cars from this location for years and every car gets better!! They took great care of me! I will buy more cars from here.
I would recommend this dealer.
This place doesn’t care about their customers.
I know Fairfax Hyundai doesn’t care about my feedback, but I want to get my word out to help others! So I got my very first car check up for my very first brand new car that I bought with you guys and then I got scammed. Miguel, the service guy who helped me, basically scammed me into getting like $140 7500 mile car service check up which I thought was free along with my lifetime of free oil changes. But he did not bother telling me how much it cost and just took advantage of me. Now one will answer my dad and my phone calls in the service department. Rickie Bush is also terrible. He’s an awful service manager. I don’t get how you guys live a good life like this scamming people and not even wanting to help people. But I guess that’s why people like that go into the car industry.
I would not recommend this dealer.
Experience with buying my Sonata
Walking into dealership yesterday was a home run in my book, Joseph and Bill Stewart exceeded my expectations from overall service and loan experience . Will recommend them to all my clients looking for vehicles. .
I would recommend this dealer.
Sonata experience
My buying experience was easy and quick because of don barker. He went and found the color I wanted and had it ready for purchase when I requested. I have bought Lexus cars for 20 years and my Hyundai experience has been excellent to this point because of Don and Fairfax Hyundai.
I would recommend this dealer.
CJ Gua and the entire Internet Sales Staff were Outstanding!
Each and everyone of the Internet sales staff, especially CJ Guo, were amazing to work with. This is my wife's and my 8th Hyundai purchased from Fairfax Hyundai. This was the best service yet!! Thanks to everyone involved. You make car buying a pleasurable experience and you treat the customer very fair.
I would recommend this dealer.
CJ Guo and the crew gave excellent customer service
CJ Guo went above and beyond to make sure I got the car I wanted and gave amazing communication throughout the entire process. He made my first new car lease effortless!
I would recommend this dealer.
It changed my view of dealers
Fairfax Hyundai changed my view of car dealers. It was a soft sell yet very responsive and helpful even after I drove the car home. Contact Joseph for a great experience. Sy S.
I would recommend this dealer.
Smooth sailing
Our family has purchased 5 cars from Don Barker. He makes buying a car enjoyable. You have to ask for Don when you go to Fairfax Hyundai
I would recommend this dealer.
Friendly and attentive
Don Barker was extremely friendly and helpful with our decision to lease. The overall process was smooth and all of our questions were answered thoroughly.
I would recommend this dealer.
Bought an Elantra
Bought an Elantra with no hassle or frustration. Fairfax Hyundai found exactly the trim and color I was looking for (I knew in advance what I wanted), and the purchased experience was efficient and low key. It's the second car I have bought from them, and based on my experiences with both I will be back again when in the market for another.
I would recommend this dealer.