Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, kind and concerned staff.

By LINDALY52 on 9/18/2019 at 4:11 PM. Helped by I'm sorry, I don't remember any names..

I had some very minor damage to the driver's side car door. No paint damage, just two indentations. I knew that the service center in Montoursville didn't actually do body work, but I wasn't sure where else to go. The body shop my family had historically used was closed. Since I bought my car at Fairfield Ford in Montoursville, I thought they could provide some guidance. The service representation listened to me and came out to look at my car. He then referred me to the Fairfield Body Shop on West 3rd Street. I went there right away and got what I would consider EXCEPTIONAL service. The woman behind the desk and the technician were amazing. I was able to bring my car in the next morning for a quick repair. It took the technician only an hour and a half. The car looks terrific and the cost was extremely reasonable. I highly recommend them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience

By tmbhagat on 9/17/2019 at 5:04 PM.

Overall good experience with sales person & finance dept. Nick was helpful in getting answers, finance dept was quick in getting # & got the best rate available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Congenial, comprehensive, sincere, very smooth each step of

By amachamer on 9/17/2019 at 3:43 PM.

Both sales people we dealt with were very knowledgeable, answered all questions thoroughly, were patient and caring. They both made sure we were satisfied with all aspects, each step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

GREAT SERVICE ALWAYS!

By montourcardshop on 9/17/2019 at 3:28 PM. Helped by Donnie, Jordan and Andy.

For over 25 years now we have used Fairfield Ford has treated us like family! Always great service at affordable prices! Thank you, Ronald Aderhold

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy in and out

By ELEWOLF on 9/17/2019 at 3:22 PM. Helped by Sorry I do not remember the names.

I had a 1:30 appt for a lube and oil change. They did that and their 21 point check and I was out be 2:10. Where I dealt before the same thing would take an hour or longer. Another reason I started dealing here a year or so ago.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great support, patience, and information.

By Villac on 9/15/2019 at 11:45 AM.

Nick, Jasmine, Rich, and Cody gave my wife and me all the time and support necessary to make a hassle-free car purchase. We made several visits and test drove several cars. The team was accommodating and friendly at all times. We are super happy with our purchase and will recommend this great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW inspection & recalibrate windshield camerz

By RMSPAS on 9/13/2019 at 4:09 PM. Helped by Randy in service; Don Dreese in service..

The service staff is very helpful & cordial. They make you feel that your problem is the most important concern to them. They scheduled my service when they had a tech available that was trained to resolve the windshield recalibration. He explained that it might take considerable time if he had to use special equipment. Since the 2017 VW Golf was purchased there I received a free inspection. Every thing was completed in 2 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By RBMW328D on 9/13/2019 at 2:20 PM.

We picked out the car we wanted online, so I called Nick to schedule a test drive. Unfortunately, someone else was already looking at the same vehicle, and was getting ready to buy it. Nick kept us posted daily until the deal finally fell through! He called us up and we went to go drive that day! Throughout the whole experience Nick was tenative with all of our questions and concerns about the vehicle and the process! We love our car and we had a great time buying it! Thank you for making a stressful process much less stressful!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

my experience

By jamesmusheno on 9/11/2019 at 4:36 PM.

Chris Caldwell did a good job in the sales experience Eric Hamilton did a great job in f&i Your lot was clean and neat and organized

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Service

By mtunaitis on 8/26/2019 at 9:38 PM.

Had my tire looked at because it was leaking air. They found out there was a nail in my tire. They didn’t charge me and fixed my tire! Also, it was very quick and they were all very nice and friendly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very well satisfied with the service!

By TSRICE on 9/7/2019 at 12:28 PM. Helped by Dan and Mike Rice in Parts Department.Jordan in service and Mickey the mechanic that worked on my truck!.

Everyone was friendly in service dept. and parts department. They all explained what was being done on my truck and by whom the work was done by and time left before completed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great customer service!

By ajk on 9/3/2019 at 12:59 AM. Helped by Andy and Jordan.

I can always count on getting great customer service. I know and trust that the service received will be completed as promised. I have confidence in that what the service advisor recommends for my car.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

A Positive Day at Fairfield Ford

By DKSSTUDIO on 9/2/2019 at 9:55 PM.

In all our past experiences with trying to purchase a vehicle with Fairfield Ford, we were never successful...but our experience this past Saturday was good. Our salesman, Chuck, was easy to work with...not pushy and easy to talk with. The business/finance manager, Eric, who we signed papers with, was so personable and easy to talk with. Truly, a much better experience and for that reason, I would make sure to go back when it's time to car shop again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

finding a specific jetta

By mistered56 on 9/2/2019 at 4:52 PM.

we wanted a specific 2019 jetta. Tanya found and ordered exactly what we wanted all the way down to the driver assist delete. we traded in a low miles 2016 jetta because of the complete redesign of the 2019 jetta . vw really outdid themselves in the remake of the jetta. they took a great car and made it even better and Tanya made it all a smooth transition. thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change /service.

By leland_bogert on 8/30/2019 at 3:43 PM.

Just a basic oil change and service but everything went good and smooth. It also went in a timely manner. Looking forward to future visits.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

My VW Tiguan Sel

By heyjupiter21 on 8/27/2019 at 1:07 AM. Helped by Idk.

We had our tires rotated and didn’t ask for it. I feel it wasn’t needed and now runs bumpy. Oil change good. Noise I hear you must not have detected?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple and relaxing

By COLE.LARICK on 8/26/2019 at 11:44 PM.

Everyone especially our salesman Jason was fantastic. Very nice to have such personable relationship while conducting the transaction.Thank you to all the people that make Fairfield VW so great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

What a relief

By sarthomas on 8/26/2019 at 3:12 PM.

Nick was awesome! He didn't push me into any kind of decision. He went above and beyond to help me throughout the whole car buying process and didn't keep me there for 6 hours like other local dealerships

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy peasy

By Mesiraye on 8/24/2019 at 6:34 PM.

We needed a bigger vehicle, Jason Kurzjejewski was so very helpful! He was friendly and knowledgeable as well as patient while we looked at several models

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Vehicle I have ever purchased

By R Hosier, Jr. on 8/18/2019 at 12:25 PM.

Drove on the lot after checking several other VW dealerships. In talking with the salesperson(s) at these other dealerships and never getting a good feeling from them or then never taking the time to understand what I was looking for, we decided to try Fairfield VW. Tanya Kennedy, from our first meeting, was always asking and seeking ways she could understand my needs and wants in a vehicle. After a test drive, discussion on vehicle price, discounts (dealer and manufacturer), trade-in value and financing a very fair price was agreed upon. Tanya took care of all the paperwork and Eric Hamiliton took care of the financing details, Both exceeded our expectations. We were in and out in about 2 hours total. This was the best & easiest purchasing experience I have ever had! Thank you for a job well done!!

I would recommend this dealer.