Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
3.9  
Friendliness
4  
Overall Experience
4  
Price
4.1  
Quality of Work
4.5  
Service
3.2  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure!

By HAPPY on 8/1/2017 at 12:19 AM. Helped by Tony.

Subaru Outback or Forester? I took both vehicles on test drives and the salesman was able to answer all my questions . No pressure to buy. I came back another day and took the Outback on a longer drive. The third trip I decided to buy the vehicle. Tony was very helpful, no pressure, and made buying a new vehicle a good experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One True Price

By Mike on 5/27/2017 at 10:35 PM. Helped by Tony.

I like the fact that they don't negotiate and the prices are firm, I rather pay a little more and know that I'm getting a fair deal then try to arm wrestle with car sales Men

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Ridiculous

By BRUH_REALLY on 4/19/2017 at 1:56 AM. Helped by Edwin,.

Wouldn't attempt to work with me on pricing, wasn't asking much to go down, Wouldn,t give. Im not paying sticker price. Their lost

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and satisfying

By Troy dog WRX on 12/18/2016 at 3:12 PM. Helped by Marco and Benny and Joseph.

Joseph was a helpful sales rep. He and marco gave me a honest fair deal on my new WRX, i was very happy with the service they provided for my family and me, i would do business here again, joe was very friendly and attentive, he made the process easy

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

SERVICE WENT FROM GREAT TO UNTRUSTWORTHY

By Outback_2012 on 10/1/2016 at 6:29 PM. Helped by Mike Lieb, Service Manager, Wahid (General Manager).

As of August 2016, I must update my review of Fairfield Subaru based on my most recent experience after a serious and repetitive engine malfunction on my Certified Pre-Owned 2012 Outback 3.6r Limited. On the THIRD INSTANCE of the engine malfunction, after they replaced the Knock Sensor as the "cause", they kept my car for 10 days to perform "advanced analytics". They then decided to replace a wiring harness under warranty. Service Manager Mike Lieb told me a wiring short was likely to blame due to his mechanic's error installing the Knock Sensor. That's the good part. **NOT so good were numerous inaccuracies in their documentation of the problem and their fix. This is essential information for warranty purposes regarding a repetitive and critical engine malfunction. **Along with SEVERAL additional concerns I discovered, I attempted to reach Service Manager Mike Lieb numerous times but he refused to return my calls. I escalated this to General Manager Whahid. We spoke by phone and I detailed my concerns. He promised to investigate but 2 weeks passed and he refuses to return my calls. I confirmed he has been on-site. I am left with serious concerns and my only options are to contact the California Bureau of Automotive Repairs and corporate Subaru of America to report this highly questionable conduct. I trusted these people for more than 7 months...that trust is gone. The new phone number for the B.A.R. is 800.952.5210 or autorepair.ca.gov.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Subarucmp on 3/6/2016 at 12:02 AM. Helped by Multiple, don't remember all of them, but do remember Nicole..

Experienced some minor issues with my Forrester while on a business trip. Though not from their area,they treated me fantasticly. Gave me a loaner, I had them do,some regular service while they were at it. Car was ready in just a couple of hours. What a great group to do business with!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A good buying experience at Fairfield Subaru

By Aldo on 2/28/2016 at 10:11 PM. Helped by Sukhi, Mike.

I went to this dealer not sure which model Subaru I wanted. After a test drive I decided on an Impreza. I didn't buy it that day because I wasn't prepared to negotiate on price and features. The sales person, Sukhi, didn't pressure me after I told him I would come back after doing some homework. A week later and better informed on the car I wanted, I returned and purchased an Impreza. Knowing what model I wanted, and its price with options, was very helpful in negotiating the best deal. The finance manager worked with me in providing the lowest interest rate, maintenance, and service options. The entire transaction from walking into the dealership to signed documents took less than 2 hrs. The car was delivered to my house in Vallejo in pristine conditions the day after.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best auto buying experience ever!!!

By Kiwi kid on 11/26/2015 at 12:37 AM. Helped by Jon.

The staff of this dealership went out of there way to accommodate me. Best experience ever... And I love my new Outback. Thank you so much for making my experience incredible. I really do appreciate the professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!!!

By Kat's meow on 8/29/2015 at 5:17 PM. Helped by Hanna & Megan (service).

I was in the market for a 2015 Subaru Outback and began calling around to determine inventory. The closest location for me was Livermore Subaru, however they were out of stock and did not have any new shipments coming in for a 4 weeks. After a few more calls I contacted the Fairfield location, since it was somewhat close to my boyfriends home. Hannah in the sales department answered the phone and was very knowledgeable! She delivered clear, concise information to all of my questions. I had done quite a bit of research and I was so impressed that she was at the top of her game. Before making the hour and a half drive I wanted to see where the pricing was since these cars were in such high demand. She quoted me the lowest price, over the phone that beat all of the 4 dealerships by $3-5K!!! Hannah mentioned it was the internet price, and she would honor it for me. She asked for my cell number and sent me pictures of the car before I made the drive- which was a nice touch. I got in the car with my son and boyfriend and drove to Fairfield. After taking the car for a test drive with Hannah, and asking her a million questions, we sealed the deal. I have purchased 4 new cars and this by far was the most amazing experience- very painless and fast. The entire staff was wonderful and had a great deal of class and pride in delivering the very best customer service experience. This was genuine- not cheesy or forced as I have experienced in the past, just doing their jobs so well it surpassed my expectation. I dread buying cars, and it usually is stressful because the trust is not there for me and I am always reading between the lines to make sure I am not getting ripped off. Step by step it was easy, and all of the information was clearly explained. They offered us drinks and even a Starbucks drink of our choice. I felt like we were buying a BMW! Hannah and I stay in touch and I have even called to ask questions about the car- she has always been so sweet to help with her friendly demeanor. I have called the service department as well with some questions. Megan answered the phone and she was very helpful. I drive 70 miles a day for work, and wanted I stay on top of the maintenance schedule. The appointments locally were booking out a week, Megan asked if I could come in that same day and she would juggle things around for me....and she did. :) WOW! Long drive, but they have me hooked. Quality people + quality cars= happy customer!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Very Unreliable

By NATAXOCH on 8/4/2015 at 2:17 PM. Helped by Meghan.

I first brought my Subaru Outback in a few months ago, as the check engine light was on and it is still under warranty. They told me they had to check to make sure my warranty covered what was wrong, a simple task, and would then call me first thing Monday. They didn't call Monday, so I called them Tuesday. No one had answers for me. This continued for three or four months, where I would call and they'd tell me they'd call back in an hour and they never would. So I thought maybe if I left my car there and it was in their face they would actually do what they said they were going to, but no. No one has called. I'm trying to be calm, but they are all worthless and I can't see how they get paid for their terrible service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fairfield Subaru made my purchase easy

By Dave on 6/27/2015 at 11:19 PM. Helped by Hannah and I think Lisa.

I wanted to know approximately what I would pay before going to the dealership and Fairfield Subaru was happy to comply . I knew they had the car wanted and when I showed up to look at it they stood behind their word with the amount they quoted. They also stood behind what they offered me for my trade-in. I consider them to be very reputable and they did everything necessary to facilitate my purchase the way I wanted to do it. Purchasing my car at the dealership on a Friday afternoon took less than one hour. That was my objective all along.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cancelled sale last minute

By mikelove1222 on 10/14/2014 at 3:42 AM. Helped by Marco Oropeza.

Agreed on price for a 2015 WRX. Put down deposit. Waited 3 months. 3 days before delivery they said that they can no longer honor the price.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Sales

By pastordonna88 on 4/28/2014 at 2:24 PM. Helped by Kay and Tony.

Kay was the sales lady I primarily worked with and Tony answered many of my questions also. They both were superb in their friendliness, knowledge and consideration of my needs. No high pressure and allowed me to drive, look and experience the new cars and make a decision. They made sure I was completely satisfied and I left with a full tank of gas, and all names and numbers of people I would need to contact if I needed any help with my new car. They also made sure I knew al about the car before I drove it off the lot. I highly recommed this dealiship. Donna

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service after vehicle purchase.

By HiepN. on 4/28/2014 at 8:55 AM. Helped by Wahid Khugiani, Frank Horsley, Bill O'neil, Dimond.

Buying a vehicle here was an acceptable experience…obviously because they want to push the product and want your money, but after the purchase the customer service went down the ivory throne. I’m not talking about bringing in the car to get it serviced; I had bought my ’11 WRX in JAN2011 and totaled it on DEC2012. Due to being in the US Military I travel a lot and get assigned/stationed from state to state, country to country. At the time I requested for a refund on my warranties I was stationed in AK, so E-mail and speaking over the phone was my only option. All of the staff that I have been ‘working’ with have dragged their feet or dropped the ball at one point or another. I have yet to received my refund check of $1XXX.XX, that I should have received in JAN2013-MAR2013. Today is 28APR2014. Also the current manager that I am trying to enlist the help to resolve this issue is Wahid Khugiani, whom is never at his desk, office, answer phone calls, or returns messages.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Dealership

By ohmamalisa on 4/19/2014 at 4:56 PM. Helped by Kay, Tony and Mike.

My husband and I went in to look at the Hybrid, but drove away in the new Outback. We never thought we would own a Subaru, but fell in love with this Outback. He drives almost 200 miles a day 5 days a week so he needed something that got good MPG, was roomy (he is 6'3") and had great creature comforts. Our experience was exceptional we didn't feel that awful sharky pressure found at so many other dealers. I would recommend this dealership to anyone in the market for a new car. I say ignore the stigma attached to this brand and break through the barriers, it really won't change who you are. :)

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

My experience with this dealership was not good and I...

By Springerboys on 7/14/2011 at 4:03 PM. Helped by Name withheld.

My experience with this dealership was not good and I would never go back there. Our initial contact was fine while test driving, seemed friendly enough, that was until we decided to purchase from another dealership. Sort of like a spoiled child that didn't get his way! I don't want to give out this salespersons name out of courtesy but after telling him that we were buying from another dealership I received a very rude and nasty email stating that I had just missed out on getting an incentive price of $4,000 below invoice. Hmmmmm, well, no, I would rather pay the $4,000 more and work with a salesman with some integrity. Sorry! Gee, do you think that deal would have materialized had I returned to their dealership? I think not! Would never step foot on their lot again.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price

They offer prices on the phone and in person that they...

By wantanoutback on 5/7/2011 at 7:25 AM. Helped by Jay Vaswan.

They offer prices on the phone and in person that they never intend to honor them. Here's my story: I initially found Jay to be polite and responsive. Once he realized that I was leaning towards another car from another dealership, he quoted a very competitive price to "have my business." Several times I asked for conformation before driving hour and a half to Fairfield Subaru. Once I got there, the offer had increased by $375 after I got to the dealership. He offered to drop the price by $100 after I walked away. He tried to pursued me by saying "you don't want to waist another day searching for another car." Needless to say he didn't get my business.

I would recommend this dealer.