Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Endy on 12/6/2017 at 1:15 AM.

Great experience with Bob Falcone - he really helped me with making a new vehicle possible after having some mechanical issues on my previous car. Nick did great job also of assisting in the process. looking forward to enjoying my new VW Jetta for years to come

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase

By gk7 on 12/2/2017 at 3:15 PM.

This was my first car shopping experience and it went very well. Bert N. was the sales guy that helped me through the process. He was a calm individual who gave me everything I needed to know without being the in-my-face kind of sales person that everyone hates to deal with. He also responded to voicemail messages in a timely manner and did not leave us hanging. He even ordered a car manual without me asking for it. The car I purchased was a red 2012 VW Jetta. I am very pleased with the purchase. It seems to have been kept in top notch shape by Falcone, except parts of the interior were not as clean as I would have hoped. Overall, my experience with Falcone was almost perfect and I would definitely recommend this dealership to a friend/buy my next car from here. Another example of the quality service we received...the first day we arrived at the dealership, we were in the wrong building. We asked an employee where we could find Bert, and he walked us all the way to the other building and right up to Bert's desk. This is the kind of service that is lacking at a lot of businesses, not just car dealerships, and it was a pleasant surprise to see this employee going the extra mile to make sure a potential customer knew what to do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and convenient downtown VW dealership

By janxious on 11/29/2017 at 10:59 PM.

Purchased: 2017 VW Alltrack SEL Service: Falcone Gold I dealt with Nick and Moe, and Nick helped me track down the car I wanted through several false leads in other states. Moe was not pushy in any way on the finance side and got me in and out in about an hour, which is about 4 hours faster than last time I bought a car. I had a great experience, and am looking forward to years with my new car and dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Customer Service

By Jennifer Porath on 11/29/2017 at 1:26 AM. Helped by Ryan (Manager of Sales).

I was seeking to buy a 2015 Honda Pilot. I had been to a few dealers but the outstanding partnership between Alex and Ryan made me convinced that this was the right place to purchase the car. The customer service each time I entered the building was outstanding from the receptionist, sales personnel and financial rep. Thanks for making this an easy, stress-free purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience at Falcone Subaru

By MEHN on 11/16/2017 at 3:31 PM.

On October 31, 2017 we purchased a new 2018 Subaru Outback from Falcone Subaru, working with Bert Nickelsberg. An encounter with a deer had just totaled our 2010 Subaru Outback, much to our consternation! Bert and everyone we encountered at Falcone could not have been more helpful and accommodating!! Bert arranged for the preparation of the vehicle to be expedited and stayed after hours to go through the initial "Subaru driving school" to orient us to the fabulous new features. Many thanks to Bert and his colleagues. I am looking forward to many return visits to Falcone Subaru to have our new Outback serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Subaru Dealership!

By Mjmcneely5199 on 11/4/2017 at 10:23 AM.

The service staff and sales staff at Falcone Subaru are the best! Friendly, efficient and capable - I would not take my Subaru anywhere else! I have purchased 2 Subarus through Falcone since 2014; both events were great working with Justin Poynter- very professional and just a nice guy! The service staff are knowledgeable and friendly. Overall, this is a very well managed dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Falcone VSS, Good People!

By Steve-o2 on 10/31/2017 at 6:31 PM.

I saw the car I wanted on Falconevss website and it was fairly priced but a little bit out of my budget. I went to Falcone's dealership with intentions of purchasing this vehicle if it checked out, and if we could work a deal to accommodate my budget. I was greeted by Ryan and then Alex, Both members of The staff were very easy to talk with, respectful, and professional. the car checked out, Ryan and I came to an agreement on the terms of purchase. the car had 3 minor issues that needed to be remedied. Alex tackled the issues promptly and made me feel at ease. the next day Alex had the car ready to deliver, (with a full tank of gas ), so I Bought the car. I am very satisfied with my car buying experience at Falcone, and look forward to doing business with you again. Thanks Alex, Ryan, John, and Bob Falcone. Brodie Bass

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Falcone Subaru

By amstegema on 10/30/2017 at 2:00 PM.

I brought my Impreza in for a 12000 mile checkup. Everyone from Shelby, to Brady to both shuttle drivers was awesome! It is so nice to have friendly, knowledgeable, kind people to work with. Cheers, Annemarie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LOVE THIS DEALERSHIP!

By MandyMc on 10/27/2017 at 5:56 PM. Helped by Sales: Ryan and Traey.

My family and I have come to Falcone for as long as I have been alive. I was in a crash recently that totaled my car, and I ended up back to start my search for a new car. I was interested in the Tiguan after having a two door rabbit for almost ten years that kept me comfortable and never had serious issues. After shopping around at other dealerships as well, I knew that I would finalize my search at Falcone. Other dealers treated me poorly to say the absolute least, and Falcone was patient and extremely kind. Traey and Ryan answered everything and we shared laughs and comfortable conversations as they told me what I wanted to know, without the fluff that other dealerships came with. I felt like I was buying a car, not being sold on a car. Alex then helped with with financing when I came in to pick up my new baby and everyone was incredibly nice and the paperwork was quick. I am so happy I came back and I will forever love this dealership. I can't fathom buying a car or doing business anywhere else!!! Love you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased two SUBARU Outbacks from FALCONE in past month!

By SteveD on 10/25/2017 at 4:56 PM.

I have purchased two SUBARU Outbacks from FALCONE in the past month. A 2015 with very low mileage below 10,000 miles and a 2017 with less than 6300. Staff (Nick) and Mr. Falcone are excellent to work with and both times I felt I got a good deal. I can’t say enough about both transactions. No pressure to buy and totally up front. I will be back and refer all my friends and family to Falcone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer pleased with service

By ka1 on 10/18/2017 at 7:16 PM.

I took my vehicle in to have the windshield replaced after it was hit with a rock. After talking to Safe Lite Glass and first trying to schedule the replacement with them, they alerted us to the fact that Subaru has a 5 year warranty on glass on 2015 and 2016 Subarus. We took it to Subaru thinking that it was a long shot that they would cover it especially since it is 100% covered by our insurance. Shockingly, the manager (Shelby) said that they would cover it. They told me that it would take 3-4 hours to complete the job, which it did---3.5 hours. About in the middle of the time period, Brady came to the waiting room to check on me and make sure that I was doing oK. Luckily I am knitting a baby blanket for my nephew, so I had plenty to do. But it was nice of him to check. About the time my vehicle was done, they had a surprise presentation and award made to Mr. Falcone, which I stayed around to see, as I saw all the Falcone personell gathering in the showroom. Pretty impressive award. Was glad I could see it! The presentation brought tears to my eyes and I have never even met Mr. Falcone---only seen him on tv commercials! Nice to hear all that he has done and makes me feel good to support such a fine business! Very pleased with service at Falcone! Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Maintenance visit with Falcone

By SPBurton on 10/16/2017 at 11:57 PM.

This was my first maintenance visit of our new Subaru, purchased from Falcone in April. Every element related to my visit exceeded expectations from initial confirmation to gentle reminders of the upcoming appointment. Their attention was appreciated. I've told anyone interested in buying a car that they should go to Falcone. In our 50+ years of buying cars, Falcone by far exceeded all other car-buying experiences We were given, and continue to receive, outstanding customer service. We are well cared for professionally as a valued Subaru client.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are the Best...Nothing else to say.

By Bob on 10/16/2017 at 11:12 PM.

Falcone is the best period. They genuinely take care of their customers. I bought my Subaru Outback at the end of 2015 and never looked back... They take care of you and for that I'm very grateful. I'm a forever Falcone fan or customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Integrity knows no distance

By Bill on 10/8/2017 at 10:05 PM.

My car broke down in Columbus, Ohio while I was out of town. My wife and I are so appreciative of the honest and capable people at Falcone Volkswagen that we had our car towed 200 miles to the Falcone dealership. As always, the service we received there is second to none. They go above and beyond to provide outstanding service and this situation was no exception.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my dealership!

By Mark on 10/4/2017 at 10:16 PM.

I have a year old CrossTrek and love it. I came in for routine service for 12,000 miles and it couldn't have been smoother. The waiting room is amazing, staff great, and whole experience far and above any other dealer I have dealt with in 50 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

2018 WRX purchase

By Newpal WRX on 10/2/2017 at 9:08 PM.

Purchased my first 2014 WRX from you and traded up to 2018. You guys always do a great job. Fast and no haggle great pricing, no doc fees Thanks to the complete team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By MKB on 9/30/2017 at 9:41 PM. Helped by Dylan Mannon Service Advisor.

I just bought a Passat from somewhere else and bought it into the service department for the air bag recall. I chose Falcone because I know it has been at this location for years, when I called everyone was nice and friendly and got me right in, this is why I decided Falcone will be the service department for all my future needs Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our purchase of a new vehicle.

By Trisha on 9/28/2017 at 11:46 PM.

We bought a 2018 Subaru Outback. We really appreciated our experience at Falcone. Years ago, I purchased a Saturn. This experience reminded me of that time. Your price was reasonable and there was no pressure to purchase on the spot (or pressure at all for that matter). Everyone was helpful and able to answer any questions we had. Matt was wonderful and explained all the features of the vehicle in a way that I understood it. Overall, it was a great experience and I will recommend Falcone to anyone interested in purchasing a Subaru. Thank you so much, I love my new Subaru!! Patricia Omstead

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Deal

By LaQuesha N. on 9/27/2017 at 3:35 PM.

Matt was very patient, friendly, professional, and knowledgeable about all my questions. He took time to explan the difference between financing and leasing my vechile for different months and for the various downpayments I was considering. The staff was very helpful, they helped me chose my subaru crosstrek, and even advised me on the color selection for my leather upgrade. Jon completed the finishing touches for the paperwprk and insurance desriptions. Everyone even said hello to my child! Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Falcone is the best.

By Arthur D. on 9/19/2017 at 6:09 PM.

Brought my 2000 Beetle in for service because the air conditioning was not functioning. They diagnosed the problem that day and gave me a beautiful white 2017 Passat loaner car since parts had to be ordered.The repairs were completed and at a reasonable price.I was kind of sad to have to give up that beautiful Passat but I really did miss my Beetle.When I turned on the air conditioner, it was like a winter arctic blast. Great job guys. Thank you for such good service. Sincerely, Arthur Anderson

I would recommend this dealer.