Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer pleased with service

By ka1 on 10/18/2017 at 7:16 PM.

I took my vehicle in to have the windshield replaced after it was hit with a rock. After talking to Safe Lite Glass and first trying to schedule the replacement with them, they alerted us to the fact that Subaru has a 5 year warranty on glass on 2015 and 2016 Subarus. We took it to Subaru thinking that it was a long shot that they would cover it especially since it is 100% covered by our insurance. Shockingly, the manager (Shelby) said that they would cover it. They told me that it would take 3-4 hours to complete the job, which it did---3.5 hours. About in the middle of the time period, Brady came to the waiting room to check on me and make sure that I was doing oK. Luckily I am knitting a baby blanket for my nephew, so I had plenty to do. But it was nice of him to check. About the time my vehicle was done, they had a surprise presentation and award made to Mr. Falcone, which I stayed around to see, as I saw all the Falcone personell gathering in the showroom. Pretty impressive award. Was glad I could see it! The presentation brought tears to my eyes and I have never even met Mr. Falcone---only seen him on tv commercials! Nice to hear all that he has done and makes me feel good to support such a fine business! Very pleased with service at Falcone! Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Maintenance visit with Falcone

By SPBurton on 10/16/2017 at 11:57 PM.

This was my first maintenance visit of our new Subaru, purchased from Falcone in April. Every element related to my visit exceeded expectations from initial confirmation to gentle reminders of the upcoming appointment. Their attention was appreciated. I've told anyone interested in buying a car that they should go to Falcone. In our 50+ years of buying cars, Falcone by far exceeded all other car-buying experiences We were given, and continue to receive, outstanding customer service. We are well cared for professionally as a valued Subaru client.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are the Best...Nothing else to say.

By Bob on 10/16/2017 at 11:12 PM.

Falcone is the best period. They genuinely take care of their customers. I bought my Subaru Outback at the end of 2015 and never looked back... They take care of you and for that I'm very grateful. I'm a forever Falcone fan or customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Integrity knows no distance

By Bill on 10/8/2017 at 10:05 PM.

My car broke down in Columbus, Ohio while I was out of town. My wife and I are so appreciative of the honest and capable people at Falcone Volkswagen that we had our car towed 200 miles to the Falcone dealership. As always, the service we received there is second to none. They go above and beyond to provide outstanding service and this situation was no exception.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my dealership!

By Mark on 10/4/2017 at 10:16 PM.

I have a year old CrossTrek and love it. I came in for routine service for 12,000 miles and it couldn't have been smoother. The waiting room is amazing, staff great, and whole experience far and above any other dealer I have dealt with in 50 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

2018 WRX purchase

By Newpal WRX on 10/2/2017 at 9:08 PM.

Purchased my first 2014 WRX from you and traded up to 2018. You guys always do a great job. Fast and no haggle great pricing, no doc fees Thanks to the complete team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By MKB on 9/30/2017 at 9:41 PM. Helped by Dylan Mannon Service Advisor.

I just bought a Passat from somewhere else and bought it into the service department for the air bag recall. I chose Falcone because I know it has been at this location for years, when I called everyone was nice and friendly and got me right in, this is why I decided Falcone will be the service department for all my future needs Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our purchase of a new vehicle.

By Trisha on 9/28/2017 at 11:46 PM.

We bought a 2018 Subaru Outback. We really appreciated our experience at Falcone. Years ago, I purchased a Saturn. This experience reminded me of that time. Your price was reasonable and there was no pressure to purchase on the spot (or pressure at all for that matter). Everyone was helpful and able to answer any questions we had. Matt was wonderful and explained all the features of the vehicle in a way that I understood it. Overall, it was a great experience and I will recommend Falcone to anyone interested in purchasing a Subaru. Thank you so much, I love my new Subaru!! Patricia Omstead

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Deal

By LaQuesha N. on 9/27/2017 at 3:35 PM.

Matt was very patient, friendly, professional, and knowledgeable about all my questions. He took time to explan the difference between financing and leasing my vechile for different months and for the various downpayments I was considering. The staff was very helpful, they helped me chose my subaru crosstrek, and even advised me on the color selection for my leather upgrade. Jon completed the finishing touches for the paperwprk and insurance desriptions. Everyone even said hello to my child! Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Falcone is the best.

By Arthur D. on 9/19/2017 at 6:09 PM.

Brought my 2000 Beetle in for service because the air conditioning was not functioning. They diagnosed the problem that day and gave me a beautiful white 2017 Passat loaner car since parts had to be ordered.The repairs were completed and at a reasonable price.I was kind of sad to have to give up that beautiful Passat but I really did miss my Beetle.When I turned on the air conditioner, it was like a winter arctic blast. Great job guys. Thank you for such good service. Sincerely, Arthur Anderson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

40k Checkup

By sainhouse on 9/19/2017 at 1:59 PM.

I came in for my 40k checkup on my Jetta. The staff courteous, informative and truly caring. The work and inspections were carried out quickly and efficiently. The cost was fitting for what was done. The waiting area was clean and comfortable. All in all a very good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful Staff

By mzook on 9/18/2017 at 8:23 PM.

I went in to purchase a used Subaru Forrester and the staff helped me lease to own a new VW Tiguan for the same price. I was highly satisfied by how helpful they were, how much effort they put into my search and the multiple options they provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service - Every Time

By AngelaPayne1 on 9/15/2017 at 4:31 PM.

I'm extremely happy with the service I get every time I take my vehicle to Falcone. Steve Halloran is very personable, informative and makes sure I'm happy with my visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The team was awesome.

By Cinda L Kelley on 9/12/2017 at 8:42 PM.

The team was awesome. They helped figure out my service agreement, and didn't even wait to go ahead and service my car. I was so pleased!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100 miles

By Outback17 on 9/12/2017 at 5:22 PM.

Your story: Came in for routine oil change and service. Also had some superficial scratches removed. We drive 100 miles to come here so we appreciate the very timely service, comfortable waiting area and very friendly staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently Great Service

By James McGrath on 9/11/2017 at 2:49 PM.

As always, Falcone took wonderful care of our car. They provided a shuttle to work after I dropped it off, quickly diagnosed the problem and rectified it. I was thoroughly pleased, as always, and highly recommend Falcone to anyone needing service for one of the kinds of cars that they specialize in!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5th family VW lease

By clawsonbob on 9/10/2017 at 11:01 PM.

We picked up our sons new 2017 Jetta TSI Sport last week from Falcone VW on 16th St in Indianapolis. This is our fifth new VW lease since 2010 (with the last two Jettas being from Falcone. As before, they were flat out the best deal, making sure we received every credit available, and as before, with impeccable service. We had only a few days to locate the right car, before a trip and there were a few small items to take care of. Chase and ream handled them all perfectly. Chase, Mo, Josh were all terrific. Highly reccomend Falcone for your next VW, Suburu or motorcycle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Ecstatic

By Misled on 9/1/2017 at 9:45 PM.

I found the vehicle, test drove it, and decided to buy it. I put a deposit down and a few days later had a car I love. Given another dealership (Toyota) sold a car out from under me, having someone that was honest and held the car with a deposit was greatly appreciated. I was treated fairly and with respect, plus I got a good deal. I absolutely recommend Falcone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By DMann on 8/31/2017 at 9:34 PM.

My car had multiple warning lights come on and began running quite roughly all of a sudden. Then, later it wouldn't start. I had it towed to your dealership close to closing time on a Tuesday. I got a call with a diagnosis the next morning and it was ready to go that same day. I certainly appreciate the quick turn around time although I understand that's not always possible. I haven't dealt with many of your staff but those I've encountered were friendly and professional. Prices for services can never be low enough but I was stunned to learn the hard way your oil change price was so much less than that of Jiffy Lube. Almost half of what I'd been paid there in fact. I'll never go back to JL! And I certainly appreciate the complimentary car wash. Great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Samantha on 8/25/2017 at 1:20 AM. Helped by Dylan.

Ordered my Subaru from Falcone and would not go anywhere else. They are always friendly and professional and take care of their customers Dylan, my service advisor was great to work with!

I would recommend this dealer.