Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Falcone is the best vehicle buying experience I've ever had.

By dmullin2 on 8/14/2017 at 10:06 PM.

Buying from Falcone is the best vehicle buying experience I've ever had. ... ever!! And... the service is consistent from Bob Falcone to the sales personnel to service personnel. Their approach if friendly and sincere. They display a willingness to do whatever is possible to meet customer needs. There is not a moment one feels hustled or toyed with during the buying process... easy peasy. Steve Lloyd does a terrific job leading you through the process of discovering the vehicle possible for meeting customer expectations. Business is transparent which makes the buyer very comfortable. I shall return!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience in Indy, PERIOD.

By Virgo on 8/7/2017 at 5:01 PM.

I have purchased over a dozen cars in my lifetime and have dealt with several dealerships. The process is pretty painstaking between sales, management and finance but we all find a way to get through it because we typically don't have a choice as all dealers are the same when it comes to buying. BUT this time, I proved myself wrong when I was recommended to Falcone by a family member for the purchase of a Crosstrek. Falcone employees are very professional and yet laid back and have the process down to a science. From greeting to coming to an agreement on price to financial paperwork, it went so quick and smooth that it didn't even feel like that I bought a car... Felt like something was missing lol because there was no pulling teeth or brain damage, AMAZING!!! Kudos to the Falcone Family for creating such an environment because NO ONE has it like them in Indy. If you are looking at a VW, Subaru or a Pre-Owned, you should look no further. I would like to recognize Nick, Chase Falcone and Moe for helping us throughout.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fast, considerate, no-pressure professionals that care!

By BeanCounter on 8/7/2017 at 3:42 PM.

I called and was greeted by Tiffany, that took down my information, matching it to the e-mail I'd made minutes earlier. Nick got back with me and had a price in just a few minutes. The car was ready the following day and Nick had everything ready to go. We filled out some paperwork and agreed to the appraisal (better # than Rohrman Subaru). Gary had helped us find Nick when we first arrived and he was aggressive with the appraisal. Nick moved the plates over on our car and took the time to recognize that I had stainless bolts and moved them without adding the Falcone plate frame. He removed the Falcone Sticker....just because he could tell that I was the kind of guy that likes the car to look as clean as possible without advertisements. Moe made the finance signing process as fast as possible and knew his stuff! The experience was awesome. I told Bob Falcone what a pleasure it was. I subsequently requested that Nick mail me a decal so that I can advertise for Falcone. Such a refreshing experience to never hear.."let me check with my manager."

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Exactly What I Wanted

By OllieB on 8/1/2017 at 12:38 PM.

I had been searching for a gray 17' Crosstrek with a moon roof for 3 weeks and I wanted it at dealer price knowing the 18's are coming out next week...no one would work with me. they either wanted to stack a few grand for random fees or transport fees since there was not one on lot or just be jerks. Bert at Falcone was nothing like that, he was very informative and accommodating and got me the car I have been wanting for a very long time. I will have this car for decades and will go to Falcone as long as I live in Indiana!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Falcone has integrity

By Helm on 7/29/2017 at 5:27 PM.

My Saab is not cheap to fix. It was nice to go and have them look at it get it going and only charge me the $50 analysis. Honesty is so important! That was the cheapest I've ever had anything done on my car even an oil change!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recomended!!!

By scheblert on 7/28/2017 at 3:24 AM.

I came in the first time after visiting another Subaru dealer in the area. I left there concerned but when I sat down with Bert I quickly knew this was the place I was going to buy from. He never pressured a sale today, was very respectful and was always very helpful in finding my perfect Subaru. I really liked how they focus on family and how buying a new car fits best into our family. I also did not have to barter for a good price. Bert gave me the bottom dollar for the car which when priced out to others in the area can't be beat. I will be buying my fiancé's car from them and will always do business here. I highly recommend them. You will not be disappointed.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Trying to take advantage of women.

By Upset on 7/28/2017 at 12:27 AM.

We own a Saab and the Heated seat quit working. They give my wife an estimate and told her it was too high. She thought it was worth it and decided to have them repair. They had to order parts and was going to call when came in and after 5 weeks no call. She called and still not in but funny how only took couple days after the call. Seat all worked going in and after repair, heated seat worked but not the lever on auto seat retract. She took back in and they told her, repair had nothing to do with seat retract, and gave her some bs way to do it which doesn't allow enough room to get in. I told her it was Falcone's fault and make them look at it. They did and gave her a quote for another 500 dollars. I looked part up on rock auto and was 37. My neighbor plays with cars and I borrowed tools and took loose back cover and found they put clip on wrong and cable came out, also a strap for seat cover not put on, Put on correctly and seat working. Looks to me if they took apart should of seen it. They won't get any more of my money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By BillK on 7/18/2017 at 12:54 AM.

Ryan rocks. We discuss my concerns, he gets them fixed. They also keep an eye on the whole vehicle for preventative maintenance. My Subaru gets a lot of miles, 81,000 in 2 1/2 years. Falcone service has helped me keep it running, pretty much like new. Brady is pretty good too!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easiest car buying experience I have ever had

By gracemeils on 7/17/2017 at 3:44 PM.

I came to Falcone at the recommendation of two family members, both of whom love their new Subarus and felt good about their experience purchasing them. I went initially to work with the same salesperson they worked with, but he was very busy, so I worked with Nick. He was great, and patiently worked through all the different options with me. I ended up picking a 2017 Impreza 5dr with Eyesight and a moonroof. If had not had access to information about how the different choices would affect my monthly payments, I would definitely have gone with a cheaper version. Knowing the impact that it would have on my monthly life before going in to talk with the finance manager made me feel much more comfortable. I have only had my new car for a day now, but so far I am really excited about it... My last car was 12 years old, so I keep telling people it is like a whole new world of technology... almost like I had never had a smart phone before and just got one. Nick was really helpful and explained how everything worked before I drove away.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Purchased trade in

By Jennpenn on 7/17/2017 at 3:21 PM.

Purchased a 2010 Hyundai, car was a trade in but the car was fixed up with new tires, detailed and given a 30 day warranty. Sales and Financing did an awesome job, no pressure and worked with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First buying experience

By Carrie on 7/17/2017 at 2:23 PM.

This was not only our first Subaru it was also our first brand new car. I have wanted an Outback for about 5 years and it took us this long to make the move. I have had it for one week and I love it! The salesman, John Fitzgerald was great to work with. Everyone else we met in the shop was very friendly and willing to answer all of our questions. We will definitely recommend Falcone to our friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By Jkf1986 on 7/15/2017 at 11:47 PM.

I literally walked in with a car in mind, and got what I wanted. There was no back and forth,they listened to what I was trying to accomplish, and were able to work with me. It was the best car buying experience that I've had! Every person I came into contact with was very helpful and nice. Shout out to Nick on the sell!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service on difficult-to-repair car

By indypm on 7/12/2017 at 10:12 AM.

Have a 2005 Saab. Hard to find parts for, few will even try, we were getting frustrated... and then we found Falcone. Not only did they fix my issues, but the service was excellent. Steve kept me updated every step of the way, timelines were accurate, price was fair. Excellent all around! Definitely recommend this team. THANK YOU!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Dealership with incredible customer service

By Hotdog82 on 7/11/2017 at 6:06 PM.

What a dealership! Our rep TIFFANY IS A COMPLETE PRO! Pleasant and very knowledgeable. Mr. Falcone himself was involved also and nothing was less than polite, professional and comfortable. The deal on car #1 was so great we bought a second car two weeks later from TIFFANY. SEND Anyone in doubt to me to testify!! I (we) are more than fans!! PS The deals were great too and We always do research on major purchases. NEVER BEEN TREATED BETTER BY AN AUTO DEALER AND HIS SR AND STAFF! We purchased both Subaru and VW cars from them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Environment

By AJ on 7/11/2017 at 10:19 AM.

Bought a Forester last year, a WRX this year; both from John Fitzgerald. John is straightforward and represents Falcone Subaru well. Falcone pricing seems better than everywhere else! Very good experiences both times. Love the cars! Love the Falcone environment! John introduced me to Mr. Falcone when I picked up my WRX and I thought that was cool. I have to go now... my WRX is calling me to drive it!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great

By Lance on 7/10/2017 at 3:40 PM.

My wife and I purchased a 2017 Outback. The experience was great, we were able to drive several models of the Forester and Outback so we could determine the engine and interior options that we wanted. I did a lot of research on cars and spent an entire weekend test driving several makes and models. Falcone was the only dealer (I went to many) that told me what the actual price of the car would be and was open and honest about their entire process, including maintenance and extended warranties. If you plan to live in the area for a while and can take advantage of their in-house extended warranty options you should definitely consider them in your car buying adventures. We all hope to buy our cars on-line one day and not have to go through dealers and the runaround, this is the closest experience I found to that when buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Responsive and Friendly Service

By ACJames on 7/7/2017 at 12:44 AM.

After my husband's truck was totaled, we were in the market to buy a new vehicle much more quickly than we had been planning. We worked with Justin and he was great to help us find the right vehicle in a timely manner! He also made sure that we thoroughly understood all of the great features on our new Forester - great, friendly service all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Upfront and down to earth!

By Jim Mull on 7/3/2017 at 9:55 PM.

Thanks for the personal service! I felt like part of the family. Everything was up front and great. Thanks to Tiffany and Bob Falcone. Love the Crosstrek!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experienced & Excellent Service

By Disheeka Barrett on 7/3/2017 at 5:18 PM.

I was just over the fact of playing the waiting game when you come in a dealership and the whole car buying process.....Falcone made the whole experience a piece of cake from the time I walked on the lot until the time I left WITH my new car. I mean everything was explained in complete detail from the salesman to the loan officer in less than an hour. What a wonderful experience!!!! Recommending them to everybody. BIG THANKS TO MOE AND ALEX

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quick & professional

By Sthompson on 7/3/2017 at 5:03 PM.

I had been looking for a car for a couple months and never really found anything at the Subaru dealership on 96rh street that worked in my budget and they weren't really working with me on prices. I stopped by Falcone on my way home from work to check it out and immediately felt at ease. The salesman, Alex, that I worked with was very professional and never pressured me into a car.he found exactly what I wanted and was patient when I was figuring out what I could afford. The finance part was equally as easy. There were no hidden fees or surprises. Would recommend this dealership to anyone!

I would recommend this dealer.