Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.7  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Ross S. on 7/16/2019 at 2:35 PM.

Andy was great! Made the whole process very easy! We really appreciate everything he did. Ben made the finance process easy and pressure free. Great experience overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy sales process, drove my new vehicle home on a Sunday

By bsdtwd on 7/2/2019 at 2:50 PM. Helped by Todd (Finance).

I was met by Scott Jacobs in the lot shortly after pulling in. He was outside waiting for a Sunday customer. He greeted me promptly and asked how he could help. I told him which vehicle I was interested in and he immediately went to get the keys and a license plate for a test drive. I wasn't expecting the dealership to be open on a Sunday nor be able to close/ leave with the vehicle. We worked out a deal and I drove it home. Nice guy. Easy process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exellent and Exceptional

By MFaith on 6/1/2019 at 5:01 AM. Helped by Toni Monaco (5 stars).

I worked with Toni Monaco. She was a pleasure to work with. She knew all about the vehicles I looked at in the Jeep lineup. She was there every step of the way making sure I got all of my questions answered. She is professional and friendly. Beyond just Toni, the entire staff at Falls Motor City was helpful and friendly. It was a non-stressful atmosphere with no pressure like you normally would receive at a dealership. The pricing was straight forward with no hidden fees. I did a mountain of research and found FMC to be the best priced (by a lot) over every other dealership I checked out... and you didn't even have to haggle or hassle or find a hidden angle to get the best price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer care

By Stepaq on 5/22/2019 at 2:52 AM.

Dan Olson went above and beyond to track down and bring in the exact car I wanted. He spent many hours/days tracking it down and making arrangements to get the car to Falls Motor City. He was patient with me during my indecisiveness and never made me feel pressured. He explained and answered every question I had. My family has purchased and leased many cars from Dan and Falls Motor City and will continue to do so in the future. Thank you Dan Olson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking for a fun car!

By sydmac75 on 5/20/2019 at 11:44 AM.

I was looking for a convertible. This led me to Kevin. I found a car on their website that i was very interested in. Kevin helped me the moment he started talking to me. He made sure that I was comfortable since I was purchasing a car online. He took videos and showed me the car, down to picking up my son-in-law from the airport so he could drive the car back home. Thank you Kevin for making this process really easy.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid Their Service Department!

By KMS1234 on 5/18/2019 at 5:17 PM. Helped by Anthony.

I purchased my Jeep here 5 years ago, and the sales experience was good. Unfortunately that's the only good thing I have to say about this place. I absolutely love my Jeep and it's really unfortunate I can't trust the service department of the dealership where I purchased my vehicle. I recently brought my vehicle to the "Express Lane" for an oil change and tire rotation, two days in a row I was turned away because they were too busy. Finally, the third time I brought it back they were able to fit me in. While rotating my tires, someone came out to alert me that my brake pads and rotors, front and rear, were in need of immediate attention and needed to be replaced. The problem I had with this, is I had just had all of them replaced a year earlier, and again 8 months before that. When I asked how they could possibly be wearing out so quickly, the only answer I was given was "it's the way you drive." When I said I have NEVER had this issue with a vehicle before, I was met with "well this is a different car." I spoke with a Service Manager and he said he would look into the brake warranty and get back to me to let me know what they could do.....except he never bothered to call me. I can't help but wonder if they use crap parts that wear out quickly so you have to keep coming back to spend more money. On another visit, they recommended four new tires, even though I had just replaced them about 30,000 miles earlier. Maybe they assume that because I'm a woman who comes in alone I'm too stupid to ask questions? Shame on Falls Motor City for trying to take advantage of a loyal customer. I will never step foot into this dealership again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle car buying experience

By Mom3 on 5/18/2019 at 1:57 AM. Helped by Ben Machor.

The staff at Falls Motor City cut right to the chase with my car buying experience. Their numbers were the best and they didn’t play games. I appreciate the friendliness and professionalism of their staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional!

By Peace216 on 5/15/2019 at 6:24 PM. Helped by Michael Latarski.

I liked that my sales person was honest and upfront. He did not waste my time; as others have done in the past. He went out of his way to make sure we were happy. The whole process was easy and changed my mind about purchasing a vehicle. We also had a pleasant experience with the finance person that helped us. Overall, I would rate my experience as extremely positive. Thank you, Mike!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpful And Friendly

By Dave Davidson on 5/14/2019 at 1:46 PM.

Greg made sure he went over all the details from the vehicle selection to the demo drive and delivery. The front desk and the finance dept was also very helpful too !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Sman2233 on 5/8/2019 at 6:18 AM. Helped by Michael Latarski.

Falls Motor City advertises the best prices around and they honor that price. When you know you’re already getting a great price it eliminates most of the negotiating and just creates quicker a better overall buying experience. Salesmen are not pushy and will find the vehicle with the options you want at a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Premium Customer Oil Change

By CJ on 5/2/2019 at 9:49 PM.

Falls Motor City easily comes to mind when considering purchasing or servicing my vehicle. The highly-skilled staff showcase their capacity, patience, and heart to go above & beyond the call of duty when their tight schedules permit. The customer service team keeps me in the best possible position to have a safe & most enjoyable driving experience. An honorable mention must include salesman Dave McGraw (and supporting cast....finance, and Todd Dungan....we are all more capable with a strong team). I can confidently say the first-class care, advice, and genuine support are treasured. I consider Dave like a mentor and sometimes toss around ideas pertaining to my life goals. Cheers to “our” continued growth & ....Thanks a Million, Carise C. P.S. A special shout out to all who assist with meeting my extreme “car wash” demands! You are simply accommodating!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience

By stonehauler on 5/2/2019 at 5:07 PM.

Dan worked extremely hard to make sure I was able to purchase the truck I needed at a great price. Even from a long distance away, I was able to proceed with confidence and he and everyone else I dealt with at the dealership was very friendly and helpful. What could have been adifficult experience because I am based 330 miles away, was made much easier because of Dan's patience, attentiveness, knowledge of the vehicles, and hard work. thanks for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a New Dodge Ram was Painless - See Dave Custer

By DodgePK on 5/2/2019 at 3:25 PM.

Dave Custer was very helpful in making my new Truck selection. His vast knowledge of the industry as well as his product line is remarkable. Truly made this buying experience wonderful.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Very good experience!

By EricG on 4/30/2019 at 5:40 PM.

Dave was very friendly and knowledgeable. He didn’t press the sale, but the little extras he did like showing me details about the car and why they were done, helping to pair my phone to the radio, having the car ready to show me at our appointment time .... showed me that he valued my time and business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An enjoyable buying experience

By jettech75 on 4/30/2019 at 9:19 PM.

I really liked working with Kevin Davis. He took the stress and worry of making such a big purchase, and made it a fun, pleasurable experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Experience Ever

By Yasiach427 on 4/30/2019 at 7:06 PM.

Mr. Gordon was very efficient and had all the required documents needed and ready to go when I arrived. I will definitely recommend him and be sending other people to visit real soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Brittany M on 4/28/2019 at 11:09 AM.

This was my first time shopping for a car by myself; Dan took his time answering all my questions. He asked me what I wanted in a vehicle and brought out the trucks that matched my description

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Purchase

By jdoinoff on 4/17/2019 at 3:52 PM.

Dave McGraw was awesome to work with. His knowledge and experience rally helped my make the right decision on my new truck. I will 100% be don’t all my future car business with Falls. Awesome job guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Resa J. on 4/14/2019 at 8:02 PM.

I don’t usually write reviews, but I had to express the awesome experience I recently had obtaining a Jeep Cherokee! Kevin answered all of my questions without making me feel pressured in any way. He promptly answered my question after my test drive and I left the dealership, as I needed time to think before I made my final decision. He allowed me the time and space I needed to make a decision. I have purchased vehicles before but never have I experienced such transparency throughout the entire process! And if all of this was not enough, when I decided I wanted to move forward, he assisted with the completion of most of the paperwork electronically to speed up the process. The cream on top? Kevin arranged for someone to come to my home in Macedonia to bring me back to the dealership after I got off work so I could complete paperwork and drive my new Jeep home! Priceless!!!!!! Customer service at its best!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

New Car Purchase

By Kartracer 28 on 4/14/2019 at 2:59 PM.

Great Experience on our new car purchase. Dave McGraw was very knowlegeable and really helped us get the best deal possible. Finance Dept was also great not pushy like lot of other dealers trying to sell you stuff you dont need.

I would recommend this dealer.